1. Investor Day
Strategic Overview
Mike Waites, President and CEO
December 13, 2012
2. Executive Team
Juan Carlos Villegas Neil Dickinson Andy Fraser Marcello Marchese
EVP and COO Managing Director President President
Finning International Finning UK & Ireland Finning Canada Finning South America
Dave Smith Rebecca Schalm
EVP and CFO SVP, Human Resources
Finning International Finning International
2
3. Unique Value Proposition
Geographic and industry Product Support Revenue
diversification 10 year CAGR ~11%
$ Billions
Strong market positions 3.0
2.7
Copper mining in Chile
2.4
Oil sands in Canada 2.5
2.1
Large installed equipment 2.0 1.9 1.9
base drives resilient product 1.6
1.7
support 1.5
1.3
1.2
Investment in product support 1.0
1.1
1.0
capacity and capability
Canada: OEM, COE, 0.5
Fort McKay
FINSA: La Negra Truck Shop 0.0
and PDC, Antofagasta CRC 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 LTM*
UK & Ireland: Damar Recession
* Last twelve months ended September 30, 2012 3
4. Strategy Map
Mining Solutions Power Systems
Ultimate Vision
Providing unrivalled services that earn
customer loyalty, we will be CAT’s best
Global global business partner.
Solutions S
Provider T
R Core/BCP
Leadership
Acquisition(s)
A
T Safety
Intermediate E
Sales & Solutions
G
Operational Operational
Excellence I Excellence 5 x S
Service & Parts
C Operating
Supply Chain
Leverage
Systems
G
R
O
Short-term W
Solidify T
Foundation High Performance/
H Disciplined Growth Balance Sheet Deleverage EBIT Improvement
Engagement
4
5. Meeting our Commitments
Targets Progress
Bucyrus
Acquisition and transition Successful; accretive to EPS
Achievements
Canada business recovery
EBIT margin improvement From (0.3%) in Q3 2011 to 7.8% in Q3 2012
Revenue growth
12-15% including Bucyrus Up 19% YTD ending Sep 30, 2012
Return on Equity
>18% 21.9% LTM ended Sep 30, 2012
EBIT margin expansion
Relentless Focus
9-10% in 2013 7.8% in Q3 2012
Free Cash Flow
Essentially break-even Expect modest net usage of cash in FY12
Net Debt to Total Capital
35 - 45% Expect above target range in 2012
5
6. Outlook
Expect constructive business
conditions in key markets
Mining to remain active supported by
relatively strong oil and copper prices
Uncertain outlook for equipment sales
Customers becoming more cautious,
delaying some purchasing decisions
Expect continued strong demand for
product support
Large and aging equipment population
Robust level of equipment utilization
6
7. Revenue Drivers
Product support growth
New products and services
Bucyrus - full suite of mining products
CAT 795 electric drive truck
UK & Ireland Power Systems - Damar,
Komptech
Chile - truck dump bodies
New technologies
Remote condition monitoring
C175 engine
Gas fuel substitution
Grow market share as equipment
availability has improved
7
8. Driving Value
Operational excellence focus
Supply chain management
Service productivity and profitability
SG&A improvements
Priorities
Operating leverage
Sequential EBIT margin expansion
Committed to 9-10%
Sustain strong ROE
Drive return on investments made
Strengthen balance sheet
8
9. Summary
Sustainable competitive advantage
Continued focus on operational excellence
Operating with caution
Driving value in slow growth environment
9
10. Investor Day
Financial Outlook
Dave Smith, EVP and CFO
December 13, 2012
11. Financial Targets
Earnings Growth Strengthen balance sheet
Sequential EBIT margin Significant free cash flow
expansion
Net debt to total capital
Committed to 9-10% target: 35-45%
Drive return on invested Grow dividends
capital
Consistent with
ROE target: >18% sustainable growth
2
12. EBIT Margin Journey
Continue to improve operating leverage
Fundamental shift to 20-30% higher profitability
Reduction in volatility
EBIT margin target
10 year EBIT margin
range 5-8%
3
13. Balance Sheet
Strong EBITDA to drive significant free cash flow
Lower capex
Improve working capital metrics
Deleverage balance sheet – within target range in 2013
% Net Debt to Total Capital Ratio
60
50
Target
40
Range
Bucyrus acquisition
Investment in COE
30
20
10
0
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Sep
4
14. Return on Invested Capital
Improve return on assets
Return on Equity
Significant investments %
24
over past few years
Bucyrus 21
ERP 18
Branch network, CRCs, PDCs
15
Digesting and making 12
these assets work
9
Improving working capital
6
Focus on asset performance
by market segment and 3
line of business 0
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 LTM*
Target ROE consistently >18%
* Last twelve months ended September 30, 2012
Periods prior to 2010 are adjusted to represent ROE under IFRS
5
15. Dividends
Important component of total Annual Dividends
shareholder return 0.60
$
0.55
Committed to grow 0.51
0.50
dividends, consistent with 0.47
0.43 0.44
sustainable growth 0.40
0.36
10 year average payout ratio
0.30 0.28
~30%
0.22
Current quarterly dividend 0.20
0.15
0.18
0.20
= $0.14
0.10
Current dividend yield ~2.5%
0.00
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
6
16. 2013 Financial Outlook
Revenue 8.0
$ Billions Revenue
6.7
Flat to 10% growth 6.0
4.9
5.7 5.6 5.9
4.6
over 2012 3.6 3.8
4.3 4.5
4.0 3.2
10 year CAGR ~ 8% 2.0
Earnings per share 0.0
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 LTM*
Earnings to grow at $ Basic EPS Recession
2.0
higher rate than revenue 1.76
1.57 1.51
1.6
10 year CAGR ~8% 1.32 1.38
1.2 1.06
Balance sheet 0.8
0.86 0.86
0.73
0.91 0.92
Net debt to total capital 0.4
ratio within 35-45%
0.0
by end of 2013 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 LTM*
* Last twelve months ended September 30, 2012
Results from continuing operations 7
17. Key Financial Focus Areas
Improve earnings growth and quality
Drive return on invested capital
Deleverage balance sheet
Grow dividends
8
18. Investor Day
Operational Excellence
Juan Carlos Villegas, EVP and COO
December 13, 2012
19. Strategy Map
Mining Solutions Power Systems
Ultimate Vision
Providing unrivalled services that earn
customer loyalty, we will be CAT’s best
Global global business partner.
Solutions S
Provider T
R Core/BCP
Leadership
Acquisition(s)
A
T Safety
Intermediate E
Sales & Solutions
G
Operational Operational
Excellence I Excellence 5 x S Service & Parts
C Operating
Supply Chain Leverage
Systems
G
R
O
Short-term W
Solidify T
Foundation High Performance/
H Disciplined Growth Balance Sheet Deleverage EBIT Improvement
Engagement
2
20. Operational Excellence
Customer Centric Operational Discipline
Culture and Efficiency
Maintain local customer focus
Align organizational structure to strategy
Consistently apply leading practices which add value
Leverage expertise of Finning’s regions
Share learning across organization
Focus on margin expansion
3
21. Strategy Map - Operational Excellence
Intermediate step in our strategy
Safety
Sales & Solutions
Operational
Operational Excellence Service & Parts Operating
Excellence Leverage
5xS
Supply Chain
Systems
4
22. Safety
Strong safety performance = solid culture and competitive advantage
Employee opinion on safety scores – top 10% of global organizations
Good example of cultural change and best practices sharing
Embedded process and standardization
Lost Time Injuries (LTI) per 200,000 work hours
2.5
2.0
1.5
1.0
0.5
0
02 03 04 05 06 07 08 09 10 11 12
5
23. Sales and Solutions
Enhanced focus on market
segmentation and analysis
Leveraging power systems
leadership globally
New businesses
and solutions
Bucyrus
Truck dump bodies
Damar
Komptech
Technology services
Fintech
Finsight
Remote condition monitoring
6
24. Sales and Solutions – Bucyrus Update
Transition plans well executed in all regions
Retained knowledge, capabilities and talent
Successful transfer to ERP platform
Finning used by CAT as best practice
Making solid integration progress
Bundling equipment: recent deals
in Chile and UK
Service business stronger than expected
Priority: working with CAT to further develop parts business
Accretive to earnings in first year
Reviewing opportunities for operating synergies
7
25. Service and Parts
Service productivity
Customer centric culture to be balanced with operating discipline
Leverage asset investments from past five years: La Negra, COE
and Fort MacKay
Lean manufacturing applied to our business - Caterpillar
Production System (CPS)
Capacity planning and equipment scheduling
Global service productivity team
Application of shared learning and best practices
Experts from each region working together to enhance global
performance
Outcome: improved customer service and profitability
8
26. Supply Chain
Building sustainable, efficient and consistent supply chain
Standardized, rigorous processes with common metrics
Sharing leading practices across the regions
Regional leads are Global Supply Chain Council members
End-to-end processes include Caterpillar
Improving inventory planning process
Sustainable benefits
Faster inventory turns while maintaining service levels
Shorter cash-to-cash cycle
Reduced working capital levels over business cycle
Improved asset utilization
Improving customer service and satisfaction
9
27. Systems
Continuous improvement of systems and processes
Leverage technology – applications and geography
Drive ERP business case benefits
Working capital and inventory
management
Improved productivity
Integrate technologies
Condition monitoring
Safety
E-commerce business
Phased implementation in UK & Ireland and South America
Transfer experience and learning from Canada to other
regions
10
28. Summary
Operational excellence across all regions - key driver of
sustainable improvement in operating profitability and
customer loyalty
Consistent processes transferable and scalable
Focus on largest margin impacts
Supply chain
Service productivity
SG&A improvements
Sharing best practices
Bucyrus integration
Global Supply Chain Council
Global Power Systems
11
30. Finning Canada
Revenue:
2011: $2.9 billion
YTD Sep 2012: $2.5 billion Northwest
Territories
EBIT:
2011: $170 million Yukon
Western Canada
YTD Sep 2012: $162 million
Industries:
Mining (including oil sands) Alberta
Construction Fort McMurray
(4 branches + Fort McKay)
Power systems British
Columbia Edmonton
Petroleum / oil & gas (OEM, PDC)
Forestry
Red Deer
Employees: ~5,800 Vancouver
(COE)
2
31. Finning Canada Revenue Profile
Revenue Product Support New Equipment
by Line of Business Revenue by Industry Sales by Industry
Rental Power Systems Other
Used Forestry
8% 5%
Equipment 8% 4%
5% Petroleum
11%
Mining
New 32%
Equipment Construction Power
Mining Systems
44% 27%
Product 65% 12%
Support
43% Construction
36%
Product support for petroleum and forestry Other includes government and industrial
is allocated among above key industries
YTD ending September 30, 2012
3
32. Operational Excellence
Entering the phase of continuous improvement of systems and processes
Focus on ERP system optimization and ease of use
Enabling working capital efficiencies and improving asset performance
Driving supply chain initiatives
Improving forecasting capability for equipment and parts
Reducing uncommitted equipment inventory
Increasing inventory turns (new Spokane Caterpillar parts distribution center)
Improving service productivity
Introducing lean manufacturing approach (Caterpillar Production System)
Focus on improved service utilization through technology
People
Safety: LTIF* = 0.18
Employee engagement: record participation in 2012
Training: technical, safety, leadership
Organizational alignment to support operational excellence
* Lost Time Injury Frequency - YTD ending September 30, 2012
4
33. Oil Sands Product Support
Five oil sands branches
New oil sands service facility (Fort McKay)
16 bays; 160,000 sq. ft.
$110M investment: 2011 and 2012
Operational in Q4 2012
Regional training centre
New Fort McKay oil sands service facility
Two parts warehouses (Mildred Lake
and Fort McMurray)
Parts distribution center (Edmonton)
OEM - component remanufacturing facility (Edmonton)
COE - equipment assembly and rebuild facility (Red Deer)
Multiple field service locations; over 200 fully equipped field service trucks
~1,100 regional employees, including ~550 mechanics and apprentices
Oil sands revenue: 2011 >$900 million; 2012 projected >$1 billion
5
34. Oil Sands Mining Fleet Growth
Additional CAT
Caterpillar Units Total Units Finning’s
Equipment Type Units Projected
at Jun 30, 2012 at Jun 30, 2012 Market Share
Jun 2012 to 2017
400 Ton Trucks (797) 250 278 90% 104
320 – 340 Ton Trucks (795/MT5300) 131 10
240 Ton Trucks (793) 158 182 87% 64
100 – 200 Ton Trucks (777-789) 408 416 98% 157
Ultra Large Tractors (D11 & D10) 293 322 91% 139
Large Tractors (D9 & D8) 255 287 89% 70
Ultra Large Graders (24) 90 90 100% 57
Large Graders (16) 85 86 99% 46
Total 1,539 1,792 647
Projections include existing projects and expansions, as well as contractor equipment for:
Syncrude (Base & Aurora), Suncor (Steepbank & Millennium), Shell/Albian (Muskeg River
& Jackpine), CNRL (Horizon), Exxon/Imperial (Kearl)
6
35. Construction and Power Systems
Heavy construction
Continued investment in infrastructure
Alberta – ring roads, airports, LRT in Calgary and Edmonton
British Columbia – Evergreen Line Rapid Transit, Coquitlam to Vancouver;
Interior to Lower Mainland (ILM) Transmission Project, Nicola to Coquitlam
Numerous pipeline projects in Western Canada through 2020
Forestry
US housing starts improving
Diversified markets
Power systems
Petroleum / oil & gas
Slower activity due to lower well fracturing and servicing
EPG and rental power
Solid demand, particularly in mining
Strong customer value proposition with integrated product offering
7
36. Opportunities
Sustainable product support growth
Large and aging equipment population
Strong demand for component remanufacturing and machine rebuilds
Fort McKay oil sands facility to support producers and contractors
Oil sands remain active
Mining equipment population for existing projects expected to grow by
~40% over next 5 years
Drills, Shovels & Mining Systems*
Complete mining product offering
Significant product support opportunity
Solid demand from heavy construction
and power systems
Gaining market share with improved
equipment availability
* Former Bucyrus business
8
37. 2013 Priorities – Consistent Execution
Continue to improve operating
profitability
Drive operational excellence
Improve working capital performance
Increase service productivity
Integrate and grow new Drills,
Shovels & Mining Systems business
Execute on Fort McKay – game
changer
Gain market power in construction
and pipeline
Operating with caution
9
38. Market Outlook
Expect stable oil sands activity
Robust product support business, including component
remanufacturing and machine overhaul
Producers taking more balanced view on capital projects and
expansions
Other mining
Solid demand from copper and thermal coal
Metallurgical coal customers remain cautious
Favourable outlook for heavy construction in BC and Alberta
Significant infrastructure projects underway
Mining and energy related construction projects, including pipelines
Oil & gas and forestry activity expected to be similar to 2012
10
39. Summary
Key markets remain constructive
Capturing revenue opportunities in slow growth environment
Monitoring customer activity closely
Managing business with more conservatism
Leveraging investments to deliver customer value
Growing parts and service business for Drills, Shovels &
Mining Systems
Developing and training people
Focus on rigorous and consistent execution
Driving operational excellence
Improving EBIT margin performance
11
42. FINSA Revenue Profile
Revenue Product Support New Equipment
by Line of Business Revenue by Industry Sales by Industry
Used
Equipment Rental Power Systems Power Other
2% 3% 6% Systems 3%
Construction
13%
13%
New Mining
Equipment 39%
44%
Product
Support Mining Construction
51% 81% 45%
Other incudes forestry, industrial,
government
YTD ending September 30, 2012
3
43. Operational Excellence
Strategic approach to supply chain management
Working capital initiatives – focus on inventory
End-to-end planning processes
Leveraging investment in product support infrastructure
Lean manufacturing approach (Caterpillar Production System)
Improved shop utilization/throughput
Expanded Component Rebuild Centre capacity
People and high-performance culture
Safety: LTIF* = 0.26
Employee engagement - 85% in 2012
Training - new technical training centre in Antofagasta
* Lost Time Injury Frequency - YTD ending September 30, 2012
4
44. Chilean Mining
Chilean mining investment projected at ~US$ 70 billion
over next 5 years*
Strong mining outlook balanced by industry growth challenges:
Shortages of skilled people
Environmental considerations (e.g. fresh water consumption)
Energy requirements
Strong and growing product support business
19 MARC and LPP contracts covering 60-70% of equipment population
Mining product support market share ~90%
Robust mining projects portfolio
Large and expanding machine population
Mining equipment market share 50-60%
* Source: Cochilco
5
45. FINSA Mining Fleet Growth
Additional CAT
Caterpillar Units Total Units Finning’s
Equipment Type Units Projected
at Dec 31, 2012 at Dec 31, 2012 Market Share
2013 to 2017
Ultraclass Trucks Size (797-795) 232 571 41% 211
Large Mining Trucks (793 – 777) 879 1,390 63% 383
Large Wheel Loaders (994 – 992) 172 270 64% 55
Large Wheel Dozers (854 – 824) 149 267 56% 49
Track-Type Tractors (D11 – D9) 341 609 56% 99
Motor Graders (24 - 16) 168 273 62% 80
Underground 148 480 31% 120
Total 2,089 3,860 54% 997
6
46. Construction and Power Systems
Growing demand from mining contractors in Chile
Substantial private and government investment in infrastructure in
Chile
Significant opportunity to grow product support in construction and
power systems as population of equipment and engines increasing
Construction product support market share ~60%
Market segmentation strategy offers unique customer value
proposition
Growing market share in various sub-segments (e.g. Compacto)
Service culture of innovation and technology
Remote condition monitoring services
Low-cost solutions for easy to repair failures
Slow but stable business activity in Argentina
Meeting customer demand to greatest extent possible
Adjusted our business to align with decreased activity levels
7
47. Opportunities
Mining growth supported by healthy copper prices
Mining equipment population expected to increase significantly over next 5 years
Continued strong demand for product support
Bucyrus
Unique opportunity to offer complete mining solution
Significant product support opportunity
New products and businesses
795 electric drive truck
Fabrication of truck bodies
METSO mobile crushers
Technology products and services
Solid demand from construction and
power systems customers in Chile
8
48. 2013 Priorities – Consistent Execution
Drive operational excellence
Supply chain end-to-end
integration
Grow Bucyrus business
Balance product support
growth with efficiencies
Manage the business with
caution in light of macro-
economic uncertainty
9
49. Market Outlook
Positive long-term fundamentals as copper prices
remain high by historical standards
Expect Chilean mining to continue to be very active
Solid activity in existing operations
Continued strong demand for product support
Caution on new projects and expansions
Positive outlook for construction and power systems in
Chile, Bolivia and Uruguay
2013 – election year in Chile
Economic environment in Argentina expected to remain
largely unchanged
10
50. Summary
Strong outlook for Chile
Mining investment presents big opportunities
Solid order intake and strong demand for product support
Infrastructure spend to support construction and power systems
business
Capturing growth opportunities with
Bucyrus and 795 electric drive truck
Driving operational excellence
Focus on supply chain
Leveraging product support capabilities
Improving EBIT margin performance
11
52. Finning UK & Ireland
Revenue: Finning Cat
Cat Compact
Dealers
2011: $831 million Ag Dealers
YTD Sep 2012: $684 million
EBIT:
2011: $52 million
YTD Sep 2012: $40 million
Segmented approach
Equipment Solutions
Power Systems
Employees: ~1,800
2
53. Finning UK & Ireland Revenue Profile
Revenue Product Support New Equipment
by Line of Business Revenue by Industry Sales by Industry
Waste,
Industrial, Power
Used Demolition Systems
Rental Mining 7%
Equipment 3% Industrial
7% Quarrying
7% 11%
3%
New Power
Systems Mining Power &
Product Equipment 19% Energy
Support 61% 38%
19%
29%
Construction Marine
55% 7%
Construction
31%
Oil &
Gas
3%
YTD ending September 30, 2012
3
54. Clear Strategic Roadmap
Trusted by Experts
Expand Into
Growing Markets
Product Support
Growth Beyond Core
Solutions
Specialised
Provider
C Engineering &
Technology
A Dominate Mining,
Power & Core
T
Panorama &
Operational
S Grow & Develop All Makes Managed Excellence
Operational Power Systems Services
T Scope
Excellence + Sitech + Finning
Profitable R Technologies
Growth A Bucyrus
MWM
T Product Support +
Reman Growth
E BCP & Core
Supply Chain + Agreements
G Procurement
Safety Simplified
I Rollo Acquired
#1 for Service &
Solidify C UK Business Model Loyalty
New Finning UK
Foundation Leadership
‘Trusted’ Strategy EBIT% Improvement
Programme
Implemented
CPS* & OPERATIONAL EXCELLENCE
* Caterpillar Production System
4
55. Execution on Strategy in 2012
Acquired Damar - specialised engineering
business; completed £7m anaerobic
digestion plant
Acquired Bucyrus – 6 shovels sold in year 1
Acquired distribution rights to Komptech
products – total solution for recycling sector
Established “Managed Services “ capability
Caterpillar Gas (MWM) products added and
Finning recognised as Perkins Gas Centre
of Excellence for Western Europe and
Scandinavia
Finsight launched
Recognised as leader in safety
Continue to focus on higher margin / added
value opportunities
5
56. Operational Excellence
Strategic Focus
Driving supply chain initiatives
Outsourced national distribution centre
Revised ordering processes - Lane 1
Focused on EBIT margin improvement
Focus on SG&A
Review procurement contracts
Defined benefit pension plan closed
Headcount rationalisation
Utility costs
Caterpillar Production System (CPS) –
eliminating waste
6
57. Operational Excellence
Strategic Focus
People and high-performance culture
Safety – national award winners
Employee engagement - 82% in 2012
Training
“Developing Great Leaders” course
Finning Academy in top 100 UK schemes
Market segmentation
Customer loyalty / service productivity
Top 2 for Customer Loyalty in Caterpillar
Awarded Gold Service Excellence from
Caterpillar
Finsight / Managed Services
7
58. Market Outlook 2013
Equipment Solutions – market size
down 10%
Mining impacted by weak coal prices
Limited investment in quarry and
aggregates
Government investment – rail and
energy, possibly housing
Industrials slowing
Small machines – niche markets
Power Systems – mixed growth
Oil & Gas
Increased product range
in Gas Electric Power
Marine
Renewables / clean power 8
59. UK & Ireland Opportunities
Equipment Solutions
Mining and energy
Underground via Bucyrus
Legacy products
Tungsten mine
Quarrying and industrial
Managed Services
Market share gains
Machine age increasing
Waste and recycling
Komptech complementary products
Growth in Materials Recovery Facilities
Plant hire and agriculture
Developing dealer network
Market share gains – 20,000 unit market
9
60. UK & Ireland Opportunities
Power Systems
Power and energy
Mission critical diesel – hospitals, data centres
Water treatment industry
Expanded capability and products
Oil & Gas
North Sea resurgence
Flameproof technology
Managed services contracts - BP
Marine
International opportunity
Offshore wind farms
Pleasure craft
Industrial and Perkins
Center of Excellence for Perkins Gas
60% market share rock crushers – 1,500 engines
10
61. Global Power Systems
2012 ~ $1 billion revenue
Global megatrends offer growth opportunities
Population growth and urbanisation
Electronic revolution / connectivity
Climate change
Renewables
Energy from waste
Fracking
Caterpillar growth and focus
Expanded product line
Finning skills and expertise
Leverage skills across the territories
Engineering, Procurement and Construction
capability
Packaging / added value capability
11
62. 2013 Priorities – Consistent Execution
Drive operational excellence
Focus on working capital improvements
Drive efficiencies through Caterpillar
Production System (CPS)
High-performance culture and people
Maintain outstanding customer loyalty
Manage through periods of weak demand
Drive revenue opportunities
Tightly control SG&A costs
Reduce discretionary expenses
(e.g. travel, overtime)
Sustain financial performance
12
63. Summary
Drive maximum value from the strategic
acquisitions
Total focus on operational excellence
Deliver financial performance
Build talent and high performance culture
Stick to the strategy - Trusted by Experts
Focus on added value growth
Power Systems and product support growth
Diversified business
13
64. Investor Day
Summary
Mike Waites, President and CEO
December 13, 2012
65. Business Conditions
Market conditions and customer confidence vary by region
Canada – stable activity levels; uncertain outlook
South America – positive long-term fundamentals; solid outlook
UK & Ireland – challenging economic landscape; some pockets of
strength
Operating with caution
Monitoring business activity closely
Taking prudent steps to manage business with more conservatism
Reducing uncommitted inventory
Carefully managing new orders
Controlling SG&A expenses
2
66. 2013 Priorities – Consistent Execution
Drive revenue in slow growth environment
Focus on operational excellence
Supply chain management
Service productivity
SG&A improvements
Improve operating profitability and return on invested capital
EBIT margin - sequential expansion
Leverage latest investments
Lower capex and disciplined net rental additions
Strengthen balance sheet
3