Here are some tips for handling difficult people during a presentation:- Remain calm and in control of your emotions. Don't take things personally.- Acknowledge their point of view but don't get drawn into an argument. Redirect to your key messages. - Involve others to diffuse tension. Ask for other perspectives.- If really disruptive, politely ask them to stop or continue discussion after the presentation. As a last resort, you may need to ask them to leave.- After, speak to them respectfully and try to understand their perspective to improve future presentations. The key is to maintain authority without aggression, address the issue not the person, and get the discussion back on
Here are some tips for providing positive body language feedback during your presentation:
- Make eye contact with members of your audience to engage them and show you're listening to their reactions. Scan the room to make eye contact with different people.
- Smile and use a pleasant facial expression. A smile signals that things are going well and helps keep the audience engaged.
- Use open and inviting gestures like facing your body towards the audience with your hands open and visible. Avoid closed-off body language like crossed arms.
- Nod your head occasionally to acknowledge points the audience is making or show you understand their perspective.
- Lean forward slightly to show interest when an audience member is speaking. Leaning back can signal
Semelhante a Here are some tips for handling difficult people during a presentation:- Remain calm and in control of your emotions. Don't take things personally.- Acknowledge their point of view but don't get drawn into an argument. Redirect to your key messages. - Involve others to diffuse tension. Ask for other perspectives.- If really disruptive, politely ask them to stop or continue discussion after the presentation. As a last resort, you may need to ask them to leave.- After, speak to them respectfully and try to understand their perspective to improve future presentations. The key is to maintain authority without aggression, address the issue not the person, and get the discussion back on
Semelhante a Here are some tips for handling difficult people during a presentation:- Remain calm and in control of your emotions. Don't take things personally.- Acknowledge their point of view but don't get drawn into an argument. Redirect to your key messages. - Involve others to diffuse tension. Ask for other perspectives.- If really disruptive, politely ask them to stop or continue discussion after the presentation. As a last resort, you may need to ask them to leave.- After, speak to them respectfully and try to understand their perspective to improve future presentations. The key is to maintain authority without aggression, address the issue not the person, and get the discussion back on (20)
Barangay Council for the Protection of Children (BCPC) Orientation.pptx
Here are some tips for handling difficult people during a presentation:- Remain calm and in control of your emotions. Don't take things personally.- Acknowledge their point of view but don't get drawn into an argument. Redirect to your key messages. - Involve others to diffuse tension. Ask for other perspectives.- If really disruptive, politely ask them to stop or continue discussion after the presentation. As a last resort, you may need to ask them to leave.- After, speak to them respectfully and try to understand their perspective to improve future presentations. The key is to maintain authority without aggression, address the issue not the person, and get the discussion back on
4. COLORED PROCESSORS
GREEN BRAIN
Information …. A lot of actions …. Then analysis
very focused, driven and intense
Ask a lot of questions
big picture
5. COLORED PROCESSORS
RED BRAIN
Organized Information …. A lot of analysis…. Then actions
Clarity of information
very clear and precise in their
Communication
process facts in a logical
long term strategic planning
calm under stress
creating structure and setting standards
think before speaking
6. COLORED PROCESSORS
BLUE BRAIN
Analysis …info … analysis … info ……….. Action
emotional base
Flexible
Well connected
active in play and fun
usually will take the blame
try to do everything themselves
interact with people
7. COLORED PROCESSORS
PURPLE BRAIN
A lot of info … some analysis … some actions
need details
Concrete facts
strategic planning
Creates systems
very practical
individual identity
8. Conclusion
“the art of
creating, planning and
Q&A
preparing the details of
your presentation” Summary
Main body
Opening
Design
Presentation
10. Getting Attention
question statistic
story
an example
a prop quotation
humour
mystery
a visual
personal relevance
remember this
an experience
a challenging statement a fact
a news event
11. Benefits?
• saves money
• saves time
• saves lives
• gives you security
• makes you more productive
• makes you more competitive
• gives you bigger market share
• gives you prestige
• makes you more attractive
• makes you more comfortable
• gives you peace-of-mind
• makes you feel good
13. Main body – keeping attention
Left brain Right brain
quotations surprises
• statistics
colours
personal messages
• facts
interaction
stories & anecdotes
• numbers
music
• logic linking to other speakers examples
• structure movement memory joggers
• recaps visuals humour/jokes/cartoons
• analysis product samples current events
questions your voice!
14. Summary
• brief review of key points
• then positively move into Q&A
• “Who has the first question?”
16. Conclusion
• link to the opening
• call for action
• pose a question
• give an arresting fact or statistic
• finish a story that you started in the opening
• use positive, assertive language
• end on a positive note with a clear message
• point the way ahead
• keep conclusion brief and punchy
20. Your Dress Code
• Your presentation dress code is
the first impression anyone gets
of you.
• It will influence on how others
feel about you, your credibility
and your professionalism.
• Your dress will help you:
– Move freely
– Be in rapport with the
audience
– Project an image of self-
confidence
21. How to dress?
Ladies
• If you are warring boots, they should be higher than your
skirt.
• Avoid high heals.
• Mini skirts, are not admissible.
• Deep décolleté are not admissible.
• Choose conservative colors.
• Ware either long skirts or business suits.
• Don’t over do your make up.
• Accessory should be kept minimal.
• Gather your hair, do not let it hide your face or your eyes.
• Your perfume should be discrete.
22. How to dress? Cont.
Gentlemen
• Basic business suit is the best.
• Avoid casual.
• Trousers, shirt + tie that match.
• Trouser + High neck.
• A tie should be to the top or middle of your belt buckle.
• Brown socks for brown/beige/tan suites.
• Black socks for black/Grey/Deep blue suites.
• Keep the choose basically either black or brown.
• Be well-groomed, neat, pressed, odor-free and clean.
23. Your Attitude
• Your own attitude will dictate
the conduct of attendees
• Positive attitude will intimidate
problem makers
• Negative attitude will increase
challenges
• Keep your smile
• Avoid invading the space of each
member of the audience
• Avoid being the challenge
24. Get & Maintain Their Attention
• Explain to them what is going to be discussed
• Explain the benefit of the presentation
• Great the audience upon entry to class
• Know the names of the audience and address them
by their names
• When giving examples, make them clear and close to
majority’s background
25. Overcoming Difficult Situations
Situations:
• Audience is bored
• Mobiles do not stop ringing
• Audience is late
• Murphy’s Law with equipment & Material
• Physical accidents
• Force Majeure
27. Gestures
First, we’ll consider the problem we’re facin
Second, I’ll outline the analysis
of this problem.
And third, we’ll look at the best
solution for this situation.
28. Gestures
We must keep costs down,
so as to be more efficient.
36. Pause
1 “Thank you for that introduction Mr Jones ladies
and gentlemen I’d just like to say how pleased I am
to be here at Hilton again it’s a full six years since my last visit......”
2 “Thank you for that introduction Mr Jones
ladies and gentlemen I’d just like to say how pleased
I am to be here at Hilton again it’s a full
six years since my last visit......”
37. Pitch
Listen to the introduction from the previous task in high & low pitch
Thank you for that introduction
Mr Jones
ladies and gentlemen
I’d just like to say how pleased I am
to be here at Hilton again
it’s a full six years since my last visit......
39. Punch
I think we’ve got a really good product.
I think we’ve got a really good product.
I think we’ve got a really good product.
I think we’ve got a really good product.
I think we’ve got a really good product.
We’ve got a really good product.
41. Impact language
In a small country like Singapore with no natural resources it is vital to
attract foreign investment.
42. Impact language
Singapore is a small island.
What natural resources do we have?
No coal, no gold, no oil.
That is why it is important,
vitally important,
to attract foreign investment.
43. Impact language
• Use short, simple, colourful words
• Use intensifiers for emphasis
• Use repetition
• Use questions
• Get specific – use examples & numbers
• Stress what’s important
• Compare and contrast
• Avoid softeners, use positive words
47. Handling Difficult People
Internal Factors External Factors
• Their relation to the • Your performance in
subject delivering the
• Their interest in the presentation
subject • The body of the
• Their relation with you presentation
• Their physical status on • The environment
the presentation day setting
• Distractions
48. The Audience Trends
1. “Tank” 4. “Know-it-All”
Confrontational, pointed &
angry Has a low tolerance for
The ultimate in pushy correction and contradiction
behavior 5. “Think-They-Know-It-All”
2. “Sniper” Attempt to fool some or all
Rude comments, biting of the people most of the
sarcasm
time
Attempts to make you look
foolish Really an attempt to get
3. “Grenade” attention
After initial calm, explodes
into uncontrolled ranting &
raving
49. The Audience Trends
6. “Yes Person” 9. “NO Person”
Say “yes” without thinking Able to defeat big ideas with
things through a single syllable
An attempt to please people Deadly to morale
and avoid confrontation
7. “Maybe Person” 10. “Whiner”
Procrastinates in hope that a Feel overwhelmed by an
better choice will present unfair world
itself Misery loves company and
they bring their problems to
you
8. “Nothing Person”
No verbal feedback
No non-verbal feedback
Nothing