2. EDGAR - Airline Suite of Passenger Revenue Accounting Solution
A complete suite of Airline
Passenger Revenue Accounting Solutions
ACHIEVE PASSENGER REVENUE ACCOUNTING
Adaptable Solutions:
OPTIMUM PERFORMANCE
Our differentiated software products combine advanced
technology and innovative features that enable Airlines to
meet their business goals and achieve increased profitability, while always adhering to industry standards. Delivered as standalone or as integrated solutions under various flexible deployment methods (such as licensed, ASP
or hosted services for organization wishing to outsource
these processes), we will scale our solutions to your
needs.
Maureva brings together a powerful combination of proprietary end-to-end Revenue Accounting software solutions and services that help Airlines achieve Revenue Control, Protection and Optimization.
EDGAR PRA, our core Revenue Accounting application, is
delivered with its powerful Business Intelligence module,
EDGAR BI. Optional modules such as EDGAR ARTEMIS,
EDGAR F4C or EDGAR ET-U will provide your airline with
definite competitive advantage and enhance your cost
savings. EDGAR MISC and EDGAR RMS can be delivered
as standalone applications or integrated with our other
Revenue Accounting solutions to cover various functionalities, benefitting your Airline.
Knowledge and experience:
EDGAR Suite of solutions is the right choice for Airline
companies looking to consistently reduce their costs, improve their controls and optimize their revenues. Maureva
combines more than fifteen years’ industry experience
and exhaustive know-how in Revenue Accounting with
user-friendly and adaptable software solutions to process
airline commercial and financial data seamlessly.
Customized implementation:
With a pool of experienced and talented consultants with
experiences of implementation within numerous Airlines
across the world, Maureva implements value-driven solution according to the best practices found in the industry
while helping you manage change within your Airline and
other challenges.
Robust Support:
Our solutions are backed by strong support and maintenance services, qualified to resolve any application-related
issue and provide you with the required documentation
and guidance in order to maximize the benefits of using
our applications.
www.maureva.com
3. EDGAR PRA - Passenger Revenue Accounting
Core Module
EXPERIENCE TRUE REVENUE ACCOUNTING
EDGAR PRA is a complete and highly automated Sales
Based Passenger Revenue Accounting System.
EDGAR PRA enables any airline to implement industry
best practices in Revenue Accounting compliant with SIS
and IATA rules and regulations. Designed to improve productivity, information accuracy and flows, EDGAR PRA
transposes data from various sources into the most accurate, detailed and relevant outputs.
EDGAR PRA covers all aspects and activities related to
Passenger Revenue Accounting. It integrates a real-time
standalone proration engine which handles all bilateral
scenarios (Code Share Agreements, SPA, MPA, etc.). Our
development team constantly innovates to improve data
automation and control.
EDGAR BI, EDGAR PRA’s integrated Business Intelligence
and Reporting module, comprises of a customizable General Ledger interface that provides extensive information
for performance analysis and assists Top Management,
Accounting, Sales and Marketing departments in decision
making.
EDGAR PRA conveniently integrates Airline specific business requirements. A variety of optional modules and web
services are offered to connect with your Information System. EDGAR PRA fulfils the requirements of PCI-DSS compliancy.
EDGAR PRA uses Oracle Database, a proven and widely
adopted technology platform, and is able to run on the
most used computer environments such as Windows and
Linux.
“ADOPTED BY MORE THAN THIRTY AIRLINES
ACROSS THE WORLD, EDGAR PRA ENABLES
OUR CUSTOMERS TO ACHIEVE HIGH PROCESS AUTOMATION WHILE CATERING FOR
NEW INDUSTRY STANDARDS SUCH AS EMD”
BUSINESS BENEFITS
Increased Productivity
Through facilitated data exchanges, process automation
and custom-made interfaces, EDGAR PRA greatly fastens
the revenue accounting cycle, from initial data input to
management reporting.
Boosted Profitability
EDGAR PRA’s various control functions, alerts and checks
on data accuracy guarantees flawless revenue protection
and cash-flow optimization for billings.
Enhanced Decision Making
The Business Intelligence and Reporting module, EDGAR
BI, delivers comprehensive Statistical and Managerial Reports. Connectivity to Data Warehouse, General Ledger
and Accounts Receivable enables complete integration
into your IT environment.
Greater Flexibility
In addition to providing continued industry compliance,
our focus is to deliver highly adaptable and flexible Revenue Accounting solutions through customization and
adaptability to your airline specific business needs and
development of tailored interfaces and web-service integration.
Page 2
4. EDGAR PRA - Passenger Revenue Accounting
Core Module
EDGAR PRA MAIN FUNCTIONALITIES
FLOWN PROCESSING
EDGAR PRA comes as a complete package and covers all
aspects of Passenger Revenue Accounting, from Data Capture to final Reporting.
DATA PROCESSING
Data Capture
Automatic integration of information with data retrieval
or interfaces (from IINET, Ftp, Mail, Etc.)
From ARC, BSP and GDS files, SIS, Lift Files, etc.
Multiple functions provided for accurate, fast and reliable data capture
SALES PROCESSING
Sales and Refund Data Processing
Automatic proration of documents as per industry
norms (MPA, SPA, etc.)
Online integrated prorate engine
Handling of Penalty Fee for both exchanges and refunds
Handling of Service Fees on Sales
Handling of VAT
Tax Break down and assigning on a per coupon basis
Handling of EMDs with Sub codes
FIM Sales Processing
Sales and Refund Audit
Batch auditing of fares, commissions and taxes
Processing of unreported sales
Automated generation and transmission of ADMs and
ACMs to external source (e.g. BSP Link) through mass
upload
Advanced flight set management (based on real-time
flight operation messages)
Handling of No-Show (tracking and processing)
Bparser (SSIM and DCS interface): Passenger manifests
(PRL, PFS etc) integrated into the system for automated
reconciliation of uplifts
Handling of EMD uplift and control
INTERLINE BILLINGS
SIS Compliancy
Handling of codeshare
SPA Management
Simplified FIM billing
Frequent Flyer Award Billing
Automated Inward Billing process
EMD Interline Billings
First and final billing (including TCN-SDE)
EDGAR PRA QUALITY CONTROL TOOLS
EDGAR PRA includes a set of quality oriented tools which
facilitate the day-to-day work organization within your
team and guarantees data reliability. Customizable Sequences for Quality Controls
E-Ticket Database controls using Purge Files
QCA : Quality Control Agent Email Alerts
Revenue Accounting KPI report
Audit Mode
Page 3
5. EDGAR BI - Business Intelligence Solution
Core Module
MANAGEMENT AND FINANCIAL
REPORTING MODULE
“ACHIEVE GREATER AGILITY WITH EDGAR
BUSINESS INTELLIGENCE SOLUTION TO FASTEN YOUR DECISION MAKING CYCLE”
Monitor your Revenue Accounting activity with EDGAR
BI. EDGAR BI is EDGAR PRA’s web-based set of financial
tools that will allow you to monitor, analyze, and provide
justification on your complete activity.
MAIN FUNCTIONALITIES
Deliver on-time accurate and customized information to
your stakeholders with various reporting tools, including a
highly flexible Business Intelligence Reporting tool, a wide
range of customizable reports and our continuously growing ad-hoc reports database.
Our complete and down to coupon level forward sales
account analysis, along with its graphical interpretations
will enable you to closely monitor and forecast your revenues.
Exhaustive statistical reports on various items (sales,
uplifts, refunds, interline, taxes, etc.)
Multi-dimensional reports combining different levels of
information
Online Analytical Processing (OLAP) : Integrated Business Intelligence solution providing a highly flexible and
real-time reporting engine
Account analysis of forward sales (balances) with complete audit trails
Customizable General Ledger interface: Every transaction processed in EDGAR PRA is posted in the GL interface. Output is done in batches with complete audit trail
files at coupon level
Interface with third party BI Solutions or Data Warehouse to enable forecasting and dashboards creation
Scheduled Automatic Report Generation
Web Based Module with secured access and system logs
EDGAR BI integrates a customizable GL interface that
automates General Ledger, Accounts Receivable and Accounts Payable postings for each of your Revenue Accounting transactions. Customized for the major ERP solutions available on the market (such as SAP, Oracle Financials, Sage, etc.), and approved by major audit firms, the
interface provides detailed audit trail files for justification
purposes.
Differential mechanisms are used within the system in
Page 4
6. EDGAR F4C - Advanced Fare Audit Solution
Optional Module
PLUG REVENUE LEAKAGES WITH F4C
AUTOMATED FARE AUDIT SOLUTION
Fare For Check (F4C) greatly simplifies, fastens, and enhances the reliability of the fare auditing process. Offered
as an optional module to EDGAR PRA, F4C enables users
to directly retrieve fare quotes, conditions and rules for
validation while questioning the AMADEUS Fare Quote
Engine through a certified Web Service.
The querying is done in an interactive mode, by clicking
on an integrated EDGAR command whist either being on
a specific document, in batch mode, using a sequence, a
specific source or even multiple sources at a time. The correct fare calculations are also retrieved and stored in EDGAR PRA.
The Revenue Accounting team is then able to automatically generate ADM’s where necessary, and add any applicable penalty.
F4C constitutes an alternative to the original Audit Mode
feature available in EDGAR PRA which allows the users to
conduct fare auditing based on data from enriched fare
grids (in ATPCO FROP format) loaded in the database as
well as commission and tax auditing (with our enhanced
tax database).
“MAXIMIZE YOUR REVENUE PROTECTION
WHILE CONSIDERABLY REDUCING THE
WORKLOAD ASSOCIATED WITH TIMECONSUMING FARE AUDITING PROCESSES”
BUSINESS BENEFITS
Reduce Audit Cost
F4C considerably minimizes time consuming tasks related
to classic Fare Auditing process and eliminates the need to
regularly update and enrich Fare Grids into EDGAR PRA.
The process is streamlined, fare quotes and conditions can
be retrieved by batches and a single AMADEUS access is
required.
Improved Auditing Capabilities
While limiting user intervention to the strict minimum and
directly retrieving fare quote and conditions from the GDS
Service Amadeus, F4C limits the risk of errors in the auditing process. You are now able to generate ADM’s and recover Revenues in an automated and efficient manner.
Ease of use
F4C functionality is fully integrated within EDGAR PRA
and is made directly accessible by the user, based on its
specific user rights. F4C does not require the user to have
any specific training on Fare syntax.
Page 5
7. EDGAR ARTEMIS - Online Invoicing Solution
Optional Module
STREAMLINE CUSTOMERS’ INVOICING
PROCESS WITH ARTEMIS
ARTEMIS simplifies the way worldwide airline-ticketing
offices and accounts department create and manage invoices.
ARTEMIS significantly increases the reliability of the invoicing process, by collecting PNR information directly from
the CRS host or by retrieving information from EDGAR
PRA for Corporate customer’s invoices.
ARTEMIS functionalities are differentiated between “Front
Office” (sales agents) and “Back Office” (revenue accounting / accounts department) related features.
“Front Office” – CRS Connectivity
Directly used by worldwide Airlines’ Sales Agents, ARTEMIS Front Office speeds up invoices generation with the
CRS host connection. Sales agents retrieve PNRs, collect
all ticketing data automatically (origin / destination, passenger names, fares and taxes) and insert all items selected by the user in the invoice.
Different client types are distinguished:
Travel agencies eligible for a commission
Regular customers
Prepaid customers
“Back Office” – EDGAR PRA Connectivity
Automated generation of invoices for tickets issued and
paid by a corporate customer can be done in connection
with EDGAR Web Services. Batch Invoice processing is
also available.
The retrieval of refunds made for corporate customers for
credit note generation is possible. The Back Office functionality can be hosted in your own offices (three-tier architecture) or delivered as a service.
BUSINESS BENEFITS
Increase Agent Productivity
ARTEMIS eliminates time-consuming and manual gathering of information by airline ticketing offices. Agents are
able to focus on their core activity of airline tickets sales.
Greater Invoice Accuracy
The automatic generation of invoices and controls for
manual data, minimize the risk of errors while creating
invoices.
Groups
With its Web Based network configuration, Agents are
able to access their own unique database for reliable and
up-to-date client data.
User Friendly / Enhanced User Coverage
ARTEMIS is available to all your international ticketing
offices, thanks to its web based and multilingual configuration.
Page 6
8. EDGAR ARTEMIS - Online Invoicing Solution
Optional Module
EDGAR ARTEMIS MAIN FUNCTIONALITIES
Front Office – CRS Host Connectivity
Interface to Financial System
Ability to insert a single or several tickets from a PNR
Capture of ticket number, tax amount, service fees, passenger names
Ability to manage different types of TST
Ability to insert several PNRs in the same invoice
Capability to modify the amount recorded in the host,
an action subject to program controls and within specific parameters.
Back Office – EDGAR PRA Connectivity
Automatic generation of Corporate Customers and GSA
invoices
Refunds retrieval for credit note generation
Accounts Payable, Accounts Receivable or General
Ledger Interface for posting generation
Customizable Interface to various ERP solutions available (including SAP, Oracle Financials, SAGE, etc.)
Differential mechanism and audit trail files available
Customizable System Parameters
User and invoicing office management
Secured and specific user access
Multilingual software
Multicurrency management
User-friendly navigation
Powerful Invoice Management
Travel agent, regular client, prepaid client reference files
(for one or several invoicing offices)
Miscellaneous items billing (hotel, insurance etc.)
Centralized backup of invoice database
Powerful invoice search engine
Possibility of using temporary invoices
Summary report for financial reviews
Enhanced printing facilities to paper, PDF file or e-mail
Scheduling of automatic invoice generation
Page 7
9. EDGAR ET-U - ETKT Status Updater
Optional Module
As part of our continuous development and innovative
processes, MAUREVA is now offering EDGAR ET-U, a new
optional module to EDGAR Passenger Revenue Accounting Software. EDGAR ET-U enables users to have direct
access to an Airline’s E-Ticket Database using EDGAR PRA
to perform commands for E -Ticket status updates.
“SAVE TIME ”AND REDUCE RISK OF DOUBLE
USAGES WITH EDGAR ET-U BY UPDATING IN
REAL-TIME E-TICKET’s STATUSES DIRECTLY
FROM EDGAR PRA”
BUSINESS BENEFITS
Using this new module will help boost your productivity
in the following scenarios:
Set ET status to Refunded via “Ticket Account” (Own
Airline document) in the case an Agent performs refund
using Refund Application
Set ET status to Suspended and Outdated via “Ticket
Account” (Own Airline document)
Display ET status in “Ticket Account” (Own Airline &
Other Airline document)
Set ET status to E or G in case of Flight Interruption
Manifest is issued on the station via Own Airline sales
program (Own Airline & Other Airline document)
No show management with ET status Update via Flight
Set (Own Airline document)
ET Flown Updates via “Ticket Account” (Own Airline &
Other Airline document)
Cost Reduction
EDGAR ET-U eliminates time consuming manual processing of electronic ticket updates and considerably reduces
costs related to this activity.
Revenue Leakage Prevention
EDGAR ET-U adds new value to better management of
your E-ticket Database and enables users to more efficiently prevent risks of double uses and fraud.
This optional module is currently available to AMADEUS
ALTEA users and MAUREVA plans to develop it for other
Inventory Systems depending on the availability of Web
Services.
Follow us on :
www.maureva.com
Maureva Ltd.
3rd Floor, Orange Tower, Ebene Cybercity, Mauritius
Tel: +230 466 68 30, Fax: +230 466 71 97, Email : contact@maureva.com
10. EDGAR MISC - Miscellaneous Billing Solution
Standalone Module
SIS COMPLIANT AND HIGHLY AUTOMATED MISCELLANEOUS BILLING SOLUTION
IATA has enforced new standards via the SIS project for
Miscellaneous Billing. Unique keys such as the associated
Charge Category and Charge Code have permitted automation of the system in regards to the posting and reconciliation of miscellaneous invoices. The evolution in the
manner in which miscellaneous invoices are handled has
required MAUREVA to adapt its solutions in this respect to
the ever-growing demand for airline business technology
solutions.
MISC Billing is a stand-alone application that enables entities to manage the full scope of miscellaneous invoices
(references, file imports, invoice creation, follow-ups, rejection, exports and controls). In addition to covering the
specification of the IATA Simplified Interline Settlement,
MISC Billing will greatly fasten miscellaneous billing processing while reducing manual capture with various automated processes and interfaces. The application is offered
to you as an ASP or In-House solution.
BUSINESS BENEFITS
Improved Efficiency
MISC Billing significantly reduces manual capture and
integrates various automated functions to facilitate user
processes and the rapidity of miscellaneous billings. Users
gain specific validation accesses depending on their attribution to reduce the risk of error and maximize control.
Revenue Protection
MISC Billing will highly improve the invoicing process
while ensuring, thanks to various control functions, that
the users correctly bill or control partners’ billings. This
will result in an enhanced billing cycle and therefore better cash flows.
Information Accessibility
The centralisation of information by MISC including supporting documents enables users to gain better accountability and access to information for their miscellaneous
billings.
Maureva Ltd.
3rd Floor, Orange Tower, Ebene Cybercity, Mauritius
Tel: +230 466 68 30, Fax: +230 466 71 97, Email : contact@maureva.com
11. EDGAR RMS - Revenue Management Solution
Standalone Module
FLEXIBLE AND RELIABLE SOLUTIONS TO
FORECAST, REPORT AND OPTIMIZE YOUR
REVENUES
EDGAR RMS is one of the most flexible and reliable solutions to report and optimize your revenues. Exclusively
designed for the Airline industry, EDGAR RMS combines a
portfolio of Revenue Management decision support solutions which comprise of different modules, namely:
FORECAST
DAILY MONITORING
COMPETITIVE INTELLIGENCE
PNR ANALYTICS
These modules contribute to define your strategy, maximize your profits and revenue performance as well as assist you in building your optimal fare structure. Using EDGAR PRA web services, EDGAR RMS retrieves daily information to generate refined revenue estimates.
Enhanced Commercial Awareness
EDGAR RMS enables teams to build deeper analysis of
flights patterns and enhance decision making towards
flight management. EDGAR RMS allows daily follow – up,
reporting and forecast of commercial activity.
Revenue Enhancement
Through its various modules, EDGAR RMS allows airlines
to gain the edge over their market competitors, to anticipate market variances and to enable quicker corrective
action to seize opportunities.
Dynamic Reporting Capabilities
Exhaustive reports are available from enhanced macro
level reporting to single flight analysis by booking class.
The comprehensive and functional reports are available in
various formats such as Excel, PDF or as Dynamic Reports
to enable data manipulation.
Complete Adaptation to Airline Business
Model
BUSINESS BENEFITS
Highly adaptable, EDGAR RMS can be fully customized to
your class structure, market zones, seasons and other specific airline requirements.
Time Optimization
Customizable Alerts Generation
EDGAR RMS enables quick generation of user friendly
dynamic reports for top management communication. It
also simplifies the Revenue Management department’s
routine work on a global or detailed perspective and generates notifications on bookings and load factor evolution
when corrective actions are required.
EDGAR RMS produces configurable email alerts of regular
reports and graphs, as well as customizable notifications
for elements such as occupancy rates, overbooking and
sales progression. This enables management to better
monitor and react to business activities.
Event Management Capabilities
The event organizing capabilities of EDGAR RMS enables
the application to preregister specific periods or events
and help manage business activities accordingly to maximise potential benefits for airlines.
www.maureva;com
12. EDGAR RMS - Revenue Management Solution
Standalone Module
EDGAR RMS AVAILABLE MODULES
EDGAR RMS - COMPETITIVE INTELLIGENCE
EDGAR RMS - FORECAST
Our Competitive Intelligence (CI) module uses Amadeus
GDS to enable the user to track your airline competitor’s
tariff levels displaying their seat availability evolution per
class. Competitive Intelligence (CI) sends you alerts on
events and irregularities that occur between two dates
such as flight removal, opened or closed class, modified
fares or flight schedule and many other items.
FORECAST analyses bookings retrieved from Amadeus
ALTEA reservation system. FORECAST provides an interface that allows users to display comprehensive graphical
views and reports of booking rates progression along with
historical data comparisons and evolution forecasts.
MAIN FUNCTIONALITIES
Graphical Analysis and Dashboard Reconciliation of
flight bookings
Forecast of Estimated Revenue
Origin and Destination Analysis
Historical Data Comparison and Evolution Forecast
Dynamic Graphs and Progression Curves of bookings
and revenues
Customizable Alerts
EDGAR RMS - DAILY MONITORING
DAILY MONITORING utilizes PFS messages retrieved directly from airport stations to follow-up daily commercial
activity and provides real – time visibility. This post –
departure module enables you to analyze each flight and
specific fare class, the number of boarded passengers, NoShows, Go-Shows and ID Tickets. DAILY MONITORING
will calculate the reliable flight estimated revenue and
occupancy rates per class. The application is directly
linked to EDGAR PRA and allows day to day reconciliation
of revenues which assists accountability of monthly revenues.
EDGAR RMS - PNR ANALYTICS
PNR Analytics utilises information extracted from the PNR
Data Feed files generated by the Amadeus Reservation
System. This detailed PNR data is provided on a daily basis and notifies the user of creations, modifications and
deletions in the Reservation System. This information
enables the PNR Analytics module to generate various
useful data reports.
FLIGHT CONTACT is a sub module of PNR ANALYTICS,
the application enables automatic generation of SMS messages in the case of flight irregularities or disruptions. It
extracts listings of all passengers travelling on a particular
flight, including contact telephone numbers and email
information.
MAIN FUNCTIONALITIES
Daily sales statistics and ancillary revenues by agency
and other criteria such as by station or flight dates
Listing of PNRs with missing ticket issuance for optimisation and reliability of sales
General statistics on customer purchasing behaviours
such as time frame between reservation and ticket issuance or departure date, travel type (single/return) and
stay duration
Specific reports based on this PNR data can be generated
Maureva Ltd.
3rd Floor, Orange Tower, Ebene Cybercity, Mauritius
Tel: +230 466 68 30, Fax: +230 466 71 97, Email : contact@maureva.com
13. BPO - Revenue Accounting Services
ACHIEVE HIGHER REVENUE ACCOUNTING
PERFORMANCE WHILE CONTROLING
YOUR COST WITH MAUREVA BPO SERVICES
The best combination of business and software expertise
in Revenue Accounting lies within MAUREVA’s Business
Process Outsourcing department. Our BPO service division is responsible for timely and reliable processing of
our client airlines’ Revenue Accounting, according to their
specific business cases.
“MAUREVA BPO SERVICES ENSURE REVENUE
PROTECTION THROUGH MULTIPLE CONTROLS AND PROVIDE YOU WITH STRATEGIC
REPORTING TO ASSIST YOUR DECISION MAKING”
We enable you to benefit from our experienced and recognized team of revenue accounting specialists utilizing
the most advanced features developed for our proprietary
software solutions.
Whether you are seeking to improve quality of processing
according to industry’s best practices, rigorous protection
of revenue, to obtain timely reporting or to reduce costs,
our BPO service team will deliver true value while taking
into consideration your specific business requirements.
Our dedicated Operations department provides partial or
complete Passenger and Cargo Revenue Accounting services.
We are strongly dedicated to the Airlines that we serve
and we commit to the highest levels of transparency while
guaranteeing your constant control over your data. Constant interactions between our dedicated teams of specialists and their respective clients is achieved through continuous and clear communication.
BUSINESS BENEFITS
Optimized Revenue Accounting Processes
Benefit from more than 15 years’ experience in Revenue
Accounting and from our team’s expertise in applying industry best practices and understanding airlines’ specific
business cases. Various automated controls performed in
the system combined with human verification procedures
guarantee the most accurate data.
Enhanced Revenues and Cost Reduction
In addition to protecting your revenues with our strict
controls, we ensure to optimize your cash flow cycles in
crucial areas such as interline billings. With no investment
in hardware and trained personnel required, our pricing
depends on the volume of documents processed by our
team.
Improved Strategic Decision Making and
Transparency
We provide timely and exhaustive reporting, including AdHoc, and we grant you with a remote access to your data
and reports generation. Our internal quality controls and
audits are fully disclosed to our Clients and we adhere to
strict Service Level Agreement’s (SLA).
www.maureva.com
14. BPO - Revenue Accounting Services
MAIN SERVICES OFFERED
QUALITY FOCUS
Master Data Management
Data Input (Automatic and Manual)
Sales Data Processing
Complete Sales Audit
Raising and Management of ADM / ACM
Corporate Customer Invoicing with EDGAR ARTEMIS
Flown Documents Processing
ETKT Database Status changes and updates
Mail processing (Cargo only)
SIS Compliant Outward and Inward Interline Control and
Billings Rejection and Correspondence Management
Statistical reports available in different formats (csv, xls, pdf,
html)
Financial Reporting including General Ledger entries
Complete Audit Trails
Web Access to Data, including Reporting
Third Party System Integration (RMS / FFP / Operations /
etc.)
Archival of Documents
Quality is our motto and we ensure that we deliver the
most reliable and accurate data in a consistent manner.
Maureva’s service guarantees:
DEDICATED TEAM OF EXPERTS
Our dedicated teams deliver real added value through close
collaboration and communication with their clients. We ensure that measures are taken to enhance revenue protection
and provide the flexibility and responsiveness required. Our
teams benefit from numerous skills and expertise including:
Experienced Revenue Accounting Specialists
Regular IATA and Internal Training
Customer Orientation and Problem Solving Abilities
Maintaining Industry Best Practices
Fluency in English and French
Tailored Solutions and Services
ISO 9001:2008 Certification (for Passenger Revenue
Accounting)
Use of EDGAR PRA Quality Control Tools
Monitoring of Service Level Agreements (SLA)
Internal Audits
Internal Quality Audits
Revenue Accounting Audits
Technical Audits
SLA Audits
Frequent Evaluation of Suppliers
DYNAMIC LOCATION
Mauritius Island provides the perfect environment to outsource highly skilled services and we are proud to be
based in this safe, dynamic and business friendly environment. Our offices are located in the Ebene CyberCity
which hosts various globally recognized I.T and Finance
companies.
We are served by the best business infrastructure in the
country and access to our offices is granted via biometric
identification and secured systems. We ensure protection
and full client data confidentiality. Our data security center operates 365 days a year and 24 hours a day.
Maureva Ltd.
3rd Floor, Orange Tower, Ebene Cybercity, Mauritius
Tel: +230 466 68 30, Fax: +230 466 71 97, Email : contact@maureva.com