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Topic: Multi-process Human Resources
Outsourcing (MPHRO) – Continued Reinvention

Human Resources Outsourcing (HRO)
Annual Report – June 2012 – Preview Deck




                                           Copyright © 2012, Everest Global, Inc.
                                           EGR-2012-3-PD-0698
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                                              Copyright © 2012, Everest Global, Inc.
                                                                                                                      2
                                                     EGR-2012-3-PD-0698
Table of contents                  (page 1 of 3)




Topic                                                                                    Page no.
Section I: Introduction and Overview                                                           7
 Everest Group overview                                                                       8
 HRO definition                                                                              10

Section II: Key Insights                                                                      13
 Market overview and key dynamics                                                            14
 Buyer adoption and solution trends                                                          15
 Service provider landscape                                                                  16

Section III: Market overview and key dynamics                                                 17
 Summary                                                                                     18
 MPHRO deal activity                                                                         19
 HRO and MPHRO market size                                                                   20
 Factors affecting MPHRO deal size                                                           22
  – New deals                                                                                 22
     Process scope                                                                           23
     Geographic scope                                                                        24
     Employee scope                                                                          25
     Buyer geography                                                                         26
     Delivery model                                                                          27
     HRO model                                                                               28
  – Renewals and transfers                                                                    30
  – Terminations                                                                              31
 Deal renewal activity                                                                       32

                                                Copyright © 2012, Everest Global, Inc.
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Table of contents                  (page 2 of 3)




Topic                                                                                     Page no.
Section IV: Buyer adoption and solution trends                                                 33
 Summary                                                                                      34
 Analysis dimensions                                                                          35
  – Industry                                                                                   36
  – Buyer size                                                                                 37
  – Process scope                                                                              38
  – Term length                                                                                39
  – Technology                                                                                 40
  – Mobility and self service                                                                  41
  – Global sourcing                                                                            46
  – HRO management                                                                             49

Section V: Service provider landscape                                                          50
 Summary                                                                                      51
 MPHRO service provider landscape                                                             52
 Service provider share analysis                                                              53
 Service provider market share by geography                                                   55
 Acquisition-and partnership-related developments                                             56
 Key drivers for acquisitions                                                                 57

Section VI: Outlook for 2012                                                                   59
 Market overview and growth                                                                   60
 Buyer adoption and solution trends                                                           60
 Service provider landscape                                                                   61

                                                 Copyright © 2012, Everest Global, Inc.
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                                                        EGR-2012-3-PD-0698
Table of contents         (page 3 of 3)




Topic                                                                      Page no.
Appendix                                                                        62
 Glossary of terms                                                             63
 HRO research calendar                                                         66
 References                                                                    70




                                  Copyright © 2012, Everest Global, Inc.
                                                                                  5
                                         EGR-2012-3-PD-0698
Everest Group’s HRO research is based on multiple sources of
proprietary information

 1                                                                                                                                 Service providers covered in detail
        Everest Group’s proprietary database of over 400 MPHRO deals (updated annually)
        The database tracks the following elements of each MPHRO deal                                                             in the analyses
         – Buyer details: Including industry, location, and signing region
         – Deal details: Including TCV, ACV, term, start date, buyer employees served, and primary pricing
           structure
         – Scope: Process coverage and geographic coverage (employees covered by each region)
         – Technology ownership and maintenance
         – Global sourcing
 2
        Everest Group’s proprietary database of operational capability of over 20 MPHRO service providers
         (updated annually)
        The database tracks the following capability elements for each service provider
         – Major MPHRO clients and recent wins
         – Overall MPHRO revenues, total clients, and buyer employees served
         – Recent HRO-related developments (investments and partnerships)
         – HRO delivery locations and level of offshoring
         – Technology offerings within HRO
         – HRO service suite

 3
        Ongoing buyer surveys and interactions
         – Vertical Industry Strategies in Shared Services & Outsourcing (VISSSO): Q1 2012
            Global survey conducted in collaboration with Shared Services Outsourcing Network (SSON)

            Analyzed horizontal functions, such as HR, as well as industry-specific functions across 25+ industries

            Over 85 enterprise responses for human resources

            For more details on survey and methodology, refer to the VISSSO summary report


 The analyses in this report are presented at two levels
  Overall market analysis that highlights the overall market composition/dynamics
  The current market trends based on deal activities up to November 2011
 The sample size varies for different analyses based on the deal detail availability
Confidentiality: Everest Group takes its confidentiality pledge very seriously. Any contract-specific information collected is only presented back to the industry in an
                 aggregated fashion

                                                                       Copyright © 2012, Everest Global, Inc.
                                                                                                                                                                           6
                                                                              EGR-2012-3-PD-0698
Overview and abbreviated summary of key messages



This report examines the changing dynamics of the global MPHRO market and the service provider landscape. It gives
an overview of the market size, buyer adoption and solution trends, and the service provider landscape, highlighting
the key developments in 2011 and changing service provider dynamics. It also predicts the Everest Group outlook for
the MPHRO market in 2012.

Some of the findings in this report, among others, are:

1
    Market overview            While the overall HRO market is growing at a healthy rate, the MPHRO grew by a
    and key dynamics            modest 2% to reach an annualized spend of US$3.12 billion in 2011
                               The factors impacting growth were analyzed through key dynamics in new deal
                                signings, renewal activity, and terminations


2
    Buyer adoption             Transaction-intensive processes are core but talent management components are
    and solution                increasingly considered
    trends                     Buyers desire to revisit their HRO strategy without a lengthy commitment
                               The appeal of multi-tenant Business-Process-as-a-Service (BPaaS) will increase


3
    Service provider           A handful of large players dominate the MPHRO market
    landscape                  The M&A and partnership environment continues to play out in the market



                                               Copyright © 2012, Everest Global, Inc.
                                                                                                                   7
                                                      EGR-2012-3-PD-0698
This study offers three distinct chapters providing a deep dive
into key aspects of the MPHRO market; below are four charts
to illustrate the depth of the report
MPHRO ACV 2010-11                                                                                        Factors affecting the size of new deals



                                                                                 x%
                                                           x%
                                        x%
                                                                                                                                C
                                                                                 x%

                                                                                                           Factors     A                                          F
                                                                                                        increasing
                                                                                                                                                   B                                   Factors
                                                                                                          deal size                                     D
                                                                                                                                                                                       decreasing
                                                                                                                                                                                   E
                                                                                                                                                                                       deal size


         2010 ACV         New deals          Renewal/           Terminations /        2011 ACV
                                             transfers          non-renewals



Buyer adoption by size                                                                                   Service provider market share distribution
Growth of MPHRO deals within the different buyer            Share of HRO deal signings by buyer size
                                                                                                          100% =
segments                                                    Number of deals
Number of deals
                                                            100% =
                                       employees segment
                                   employees segment
                                                                                                           Service provider I
40
                                                             Large                                                                                                    Service provider H
                                                                                                          Service provider G
                                                            market                                                                                                    Service provider F
30                                                                                                                                                           8%
                                                                                                          Service provider E           34%                  10%
20
                                                                                                                                                            12%
                                                              Mid-                                        Service provider D            6%
                                                            market                                        Service provider C            7%                  12%
10
                                                                                                          Service provider B           10%
                                                                                                                                                            19%
                                                                                                          Service provider A            9%
 0                                                                     Cumulative            2011
     200020012002200320042005200620072008200920102011                 through 2010                                                  Active deals       Active ACV


Source: Everest Group (2012)

                                                                                       Copyright © 2012, Everest Global, Inc.
                                                                                                                                                                                                8
                                                                                              EGR-2012-3-PD-0698
HRO research agenda                       (page 1 of 4)



                                                                                        Published    Current         Upcoming

Topic                      Goals of the research                                                               Release date

ADP's Acquisition of The   This breaking viewpoint document analyses the recent acquisition                    October-2011
RightThing: Did ADP Do     announcement by ADP of The RightThing
the Right Thing?




Benefits Administration    In this research study, we analyze the fast-changing global BAO service             November-2011
Outsourcing (BAO) –        provider landscape and its impact on the BAO market. We focus on service
Service Provider           provider positioning and market shares, delivery capability assessment, and
Landscape and              modes of differentiation
Capability Assessment


2012 Market Predictions    Everest Group's analysts have released their complimentary 2102 predictions         December-2011
                           for key outsourcing and offshoring markets




Benefits Administration    The report provides accurate, comprehensive, fact-based snapshots of 10+            January-2012
Outsourcing (BAO)          leading BAO service providers. Each profile highlights service provider’s
Service Provider Profile   delivery capability, market strategy, key organizational developments, and
Compendium                 delivery footprint

                                               Copyright © 2012, Everest Global, Inc.
                                                                                                                              9
                                                      EGR-2012-3-PD-0698
HRO research agenda                      (page 2 of 4)



                                                                                        Published      Current         Upcoming

Topic                     Goals of the research                                                                  Release date

Achieving Best-in-Class   As Business Process Outsourcing (BPO) matures, companies and service                   February-2012
BPO – Secrets Unveiled    providers must look for the next source of value – labor arbitrage is important,
                          but not sufficient. In particular, the industry is seeking to create value
                          propositions that achieve cost savings while also delivering other sources of
                          value. The results show a vivid difference in the approach and mindset of
                          best-in-class


Is BPaaS the Model for    This research aims to compare Total Cost of Ownership (TCO) of Business-               April-2012
You?                      Process-as-a-Service (BPaaS) solutions with traditional BPO using a
                          comprehensive financial model and create a comprehensive framework to
                          evaluate BPaaS sourcing


HRO Annual Report:        Provides a comprehensive coverage of the 2011-12 multi-process HRO                     June-2012
The MPHRO Market –        market including market size and buyer adoption, emerging solutions and
Continued Reinvention     best practices, changing transaction characteristics and evolving service
                          provider landscape



Global HRO Service        In this research study, we analyze the global 2011-12 HRO service provider             Q2-2012
Provider Landscape        landscape and its impact on the HRO market. We focus on service provider
                          positioning and market shares, delivery capability assessment, and modes of
                          differentiation
                                               Copyright © 2012, Everest Global, Inc.
                                                                                                                                10
                                                      EGR-2012-3-PD-0698
HRO research agenda                      (page 3 of 4)



                                                                                        Published       Current         Upcoming

Topic                     Goals of the research                                                                   Release date

HRO Service Provider      Profiles 15+ established HRO service providers across various dimensions                Q2-2012
Profile Compendium        including FTEs strength, key delivery locations, HRO service suite, market
                          positioning, overall HRO delivery capability assessment, and Everest Group
                          perspective on service provider



Multi-country Payroll:    With several organizations still trying to solve the conundrum of multi-country         Q3-2012
Driving Standardization   payroll centralization and standardization, the study provides a
and Best Practices        comprehensive coverage of the 2011-12 multi-country payroll market
Globally                  including market size and buyer adoption, emerging solutions, changing
                          transaction characteristics and evolving service provider landscape



Multi-country Payroll     The report provides accurate, comprehensive, fact-based snapshots of                    Q3-2012
Service Provider          leading service providers in the multi-country payroll outsourcing
Compendium                marketplace. The report also offers insights into the multi-country payroll
                          outsourcing service provider landscape, types of technology offerings and
                          country coverage capability of multi-country payroll service providers



Benefits Administration   Provide a comprehensive coverage of the 2012 BAO market including market                Q3-2012
Outsourcing (BAO)         size and buyer adoption, emerging solutions, changing transaction
Annual Report             characteristics and evolving service provider landscape

                                               Copyright © 2012, Everest Global, Inc.
                                                                                                                                 11
                                                      EGR-2012-3-PD-0698
HRO research agenda                       (page 4 of 4)



                                                                                        Published    Current         Upcoming

Topic                      Goals of the research                                                               Release date

Benefits Administration    The report provides accurate, comprehensive, fact-based snapshots of 10+            Q4-2012
Outsourcing (BAO)          leading BAO service providers. Each profile highlights service provider’s
Service Provider Profile   delivery capability, market strategy, key organizational developments, and
Compendium                 delivery footprint




Benefits Administration    In this research study, we analyze the fast-changing global BAO service             Q4-2012
Outsourcing (BAO)          provider landscape and its impact on the BAO market. We focus on service
Service Provider           provider positioning and market shares, delivery capability assessment, and
Landscape                  modes of differentiation




                                               Copyright © 2012, Everest Global, Inc.
                                                                                                                              12
                                                      EGR-2012-3-PD-0698
Additional HRO research recommendations



The following documents are recommended for additional insight into the topic covered in this report. The recommended documents either
provide additional details on the topic or complementary content that may be of interest

1. Is BPaaS the Model for You? (ERI-2012-10-R-0667); 2012. This research aims to compare Total Cost of Ownership (TCO) of Business-Process-as-
   a-Service (BPaaS) solutions with traditional BPO using a comprehensive financial model and create a comprehensive framework to evaluate BPaaS
   sourcing

2. Benefits Administration Outsourcing (BAO) Service Provider Landscape and Capability Assessment (EGR-2011-3-R-0620); 2011. This
   research gives an overview of the BAO market and the service providers, analyzes the key upcoming trends – their reasons and implications, evaluates
   market shares and provides an assessment of delivery capabilities of 10+ BAO service providers. Based on Everest Group’s comprehensive evaluation
   framework, PEAK Matrix, the 11 service providers evaluated are segmented into the categories of Leaders, Major Contenders, and Emerging Players

3. Benefits Administration Outsourcing (BAO) Annual Report 2011 – Mature yet Dynamic (EGR-2011-3-R-0598); 2011. This research provides a
   comprehensive coverage of the BAO market and analyzes it across various dimensions such as market overview and key business drivers, buyer
   adoption trends, transaction characteristics, and service provider landscape. It also identifies key implications of the research findings for buyers as well
   as for service providers

4. ADP acquires The RightThing – Breaking Viewpoint (EGR-2011-3-V-0605); 2011. This document provides Everest Group’s viewpoint on the recent
   acquisition of The RightThing by ADP


                                                               For more information on this and other researches published by Everest Group,
                                                               please contact us:
                                                               Katrina Menzigian, Vice President:                       katrina.menzigian@everestgrp.com
                                                               Rajesh Ranjan, Vice President:                           rajesh.ranjan@everestgrp.com
                                                               Arkadev Basak, Senior Analyst:                           arkadev.basak@everestgrp.com
                                                               Shruti Agrawal, Analyst:                                 shruti.agrawal@everestgrp.com


                                                               Everest Group
                                                               Two Galleria Tower
                                                               13455 Noel Road, Suite 2100                     Phone:     +1-214-451-3110
                                                               Dallas, TX 75240                                Email:     info@everestgrp.com

                                                                Copyright © 2012, Everest Global, Inc.
                                                                                                                                                              13
                                                                       EGR-2012-3-PD-0698
About Everest Group



Everest Group is an advisor to business leaders on the next generation of global services with a
worldwide reputation for helping Global 1000 firms dramatically improve their performance by
optimizing their back-and middle-office business services. With a fact-based approach driving
outcomes, Everest Group counsels organizations with complex challenges related to the use
and delivery of global services in their pursuits to balance short-term needs with long-term
goals. Through its practical consulting, original research, and industry resource services,
Everest Group helps clients maximize value from delivery strategies, talent and sourcing
models, technologies, and management approaches. Established in 1991, Everest Group
serves users of global services, providers of services, country organizations, and private equity
firms in six continents across all industry categories. For more information, please visit
www.everestgrp.com and research.everestgrp.com.




                                       Copyright © 2012, Everest Global, Inc.
                                                                                                14
                                              EGR-2012-3-PD-0698
Everest Group
Leading clients from insight to action


Everest Group locations



                                                                Dallas (Headquarters): info@everestgrp.com
                                                                                       +1-214-451-3000

                                                                New York:             info@everestgrp.com
                                                                                      +1-646-805-4000

                                                                Toronto:              canada@everestgrp.com
                                                                                      +1-416-865-2033

                                                                London:               unitedkingdom@everestgrp.com
                                                                                      +44-207-887-1483

                                                                Delhi:                india@everestgrp.com
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       www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com

                                   Copyright © 2012, Everest Global, Inc.
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                                          EGR-2012-3-PD-0698

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Preview Deck | Multi-process Human Resources Outsourcing (MPHRO) Annual Report 2012

  • 1. Topic: Multi-process Human Resources Outsourcing (MPHRO) – Continued Reinvention Human Resources Outsourcing (HRO) Annual Report – June 2012 – Preview Deck Copyright © 2012, Everest Global, Inc. EGR-2012-3-PD-0698
  • 2. Our research offerings for global services Subscription information Market Vista  The full report is included in Global services tracking across functions, sourcing models, locations, and the following subscription(s) service providers – industry tracking reports also available – Human resources Banking, financial Healthcare Finance & accounting  In addition to published services, insurance research, a subscription may include analyst inquiry, data Information cuts, and other services Procurement Cloud Vista technology  If you want to learn whether your organization has a Human resources Recruitment process Global sourcing subscription agreement or request information on pricing and subscription options, Service provider Transaction PricePoint please contact us: Intelligence Intelligence – info@everestgrp.com – +1-214-451-3110 Custom research capabilities  Benchmarking | Pricing, delivery model, skill portfolio  Peer analysis | Scope, sourcing models, locations  Locations | Cost, skills, sustainability, portfolio  Tracking services | Service providers, locations, risk  Other | Market intelligence, service provider capabilities, technologies Copyright © 2012, Everest Global, Inc. 2 EGR-2012-3-PD-0698
  • 3. Table of contents (page 1 of 3) Topic Page no. Section I: Introduction and Overview 7  Everest Group overview 8  HRO definition 10 Section II: Key Insights 13  Market overview and key dynamics 14  Buyer adoption and solution trends 15  Service provider landscape 16 Section III: Market overview and key dynamics 17  Summary 18  MPHRO deal activity 19  HRO and MPHRO market size 20  Factors affecting MPHRO deal size 22 – New deals 22  Process scope 23  Geographic scope 24  Employee scope 25  Buyer geography 26  Delivery model 27  HRO model 28 – Renewals and transfers 30 – Terminations 31  Deal renewal activity 32 Copyright © 2012, Everest Global, Inc. 3 EGR-2012-3-PD-0698
  • 4. Table of contents (page 2 of 3) Topic Page no. Section IV: Buyer adoption and solution trends 33  Summary 34  Analysis dimensions 35 – Industry 36 – Buyer size 37 – Process scope 38 – Term length 39 – Technology 40 – Mobility and self service 41 – Global sourcing 46 – HRO management 49 Section V: Service provider landscape 50  Summary 51  MPHRO service provider landscape 52  Service provider share analysis 53  Service provider market share by geography 55  Acquisition-and partnership-related developments 56  Key drivers for acquisitions 57 Section VI: Outlook for 2012 59  Market overview and growth 60  Buyer adoption and solution trends 60  Service provider landscape 61 Copyright © 2012, Everest Global, Inc. 4 EGR-2012-3-PD-0698
  • 5. Table of contents (page 3 of 3) Topic Page no. Appendix 62  Glossary of terms 63  HRO research calendar 66  References 70 Copyright © 2012, Everest Global, Inc. 5 EGR-2012-3-PD-0698
  • 6. Everest Group’s HRO research is based on multiple sources of proprietary information 1 Service providers covered in detail  Everest Group’s proprietary database of over 400 MPHRO deals (updated annually)  The database tracks the following elements of each MPHRO deal in the analyses – Buyer details: Including industry, location, and signing region – Deal details: Including TCV, ACV, term, start date, buyer employees served, and primary pricing structure – Scope: Process coverage and geographic coverage (employees covered by each region) – Technology ownership and maintenance – Global sourcing 2  Everest Group’s proprietary database of operational capability of over 20 MPHRO service providers (updated annually)  The database tracks the following capability elements for each service provider – Major MPHRO clients and recent wins – Overall MPHRO revenues, total clients, and buyer employees served – Recent HRO-related developments (investments and partnerships) – HRO delivery locations and level of offshoring – Technology offerings within HRO – HRO service suite 3  Ongoing buyer surveys and interactions – Vertical Industry Strategies in Shared Services & Outsourcing (VISSSO): Q1 2012  Global survey conducted in collaboration with Shared Services Outsourcing Network (SSON)  Analyzed horizontal functions, such as HR, as well as industry-specific functions across 25+ industries  Over 85 enterprise responses for human resources  For more details on survey and methodology, refer to the VISSSO summary report The analyses in this report are presented at two levels  Overall market analysis that highlights the overall market composition/dynamics  The current market trends based on deal activities up to November 2011 The sample size varies for different analyses based on the deal detail availability Confidentiality: Everest Group takes its confidentiality pledge very seriously. Any contract-specific information collected is only presented back to the industry in an aggregated fashion Copyright © 2012, Everest Global, Inc. 6 EGR-2012-3-PD-0698
  • 7. Overview and abbreviated summary of key messages This report examines the changing dynamics of the global MPHRO market and the service provider landscape. It gives an overview of the market size, buyer adoption and solution trends, and the service provider landscape, highlighting the key developments in 2011 and changing service provider dynamics. It also predicts the Everest Group outlook for the MPHRO market in 2012. Some of the findings in this report, among others, are: 1 Market overview  While the overall HRO market is growing at a healthy rate, the MPHRO grew by a and key dynamics modest 2% to reach an annualized spend of US$3.12 billion in 2011  The factors impacting growth were analyzed through key dynamics in new deal signings, renewal activity, and terminations 2 Buyer adoption  Transaction-intensive processes are core but talent management components are and solution increasingly considered trends  Buyers desire to revisit their HRO strategy without a lengthy commitment  The appeal of multi-tenant Business-Process-as-a-Service (BPaaS) will increase 3 Service provider  A handful of large players dominate the MPHRO market landscape  The M&A and partnership environment continues to play out in the market Copyright © 2012, Everest Global, Inc. 7 EGR-2012-3-PD-0698
  • 8. This study offers three distinct chapters providing a deep dive into key aspects of the MPHRO market; below are four charts to illustrate the depth of the report MPHRO ACV 2010-11 Factors affecting the size of new deals x% x% x% C x% Factors A F increasing B Factors deal size D decreasing E deal size 2010 ACV New deals Renewal/ Terminations / 2011 ACV transfers non-renewals Buyer adoption by size Service provider market share distribution Growth of MPHRO deals within the different buyer Share of HRO deal signings by buyer size 100% = segments Number of deals Number of deals 100% = employees segment employees segment Service provider I 40 Large Service provider H Service provider G market Service provider F 30 8% Service provider E 34% 10% 20 12% Mid- Service provider D 6% market Service provider C 7% 12% 10 Service provider B 10% 19% Service provider A 9% 0 Cumulative 2011 200020012002200320042005200620072008200920102011 through 2010 Active deals Active ACV Source: Everest Group (2012) Copyright © 2012, Everest Global, Inc. 8 EGR-2012-3-PD-0698
  • 9. HRO research agenda (page 1 of 4) Published Current Upcoming Topic Goals of the research Release date ADP's Acquisition of The This breaking viewpoint document analyses the recent acquisition October-2011 RightThing: Did ADP Do announcement by ADP of The RightThing the Right Thing? Benefits Administration In this research study, we analyze the fast-changing global BAO service November-2011 Outsourcing (BAO) – provider landscape and its impact on the BAO market. We focus on service Service Provider provider positioning and market shares, delivery capability assessment, and Landscape and modes of differentiation Capability Assessment 2012 Market Predictions Everest Group's analysts have released their complimentary 2102 predictions December-2011 for key outsourcing and offshoring markets Benefits Administration The report provides accurate, comprehensive, fact-based snapshots of 10+ January-2012 Outsourcing (BAO) leading BAO service providers. Each profile highlights service provider’s Service Provider Profile delivery capability, market strategy, key organizational developments, and Compendium delivery footprint Copyright © 2012, Everest Global, Inc. 9 EGR-2012-3-PD-0698
  • 10. HRO research agenda (page 2 of 4) Published Current Upcoming Topic Goals of the research Release date Achieving Best-in-Class As Business Process Outsourcing (BPO) matures, companies and service February-2012 BPO – Secrets Unveiled providers must look for the next source of value – labor arbitrage is important, but not sufficient. In particular, the industry is seeking to create value propositions that achieve cost savings while also delivering other sources of value. The results show a vivid difference in the approach and mindset of best-in-class Is BPaaS the Model for This research aims to compare Total Cost of Ownership (TCO) of Business- April-2012 You? Process-as-a-Service (BPaaS) solutions with traditional BPO using a comprehensive financial model and create a comprehensive framework to evaluate BPaaS sourcing HRO Annual Report: Provides a comprehensive coverage of the 2011-12 multi-process HRO June-2012 The MPHRO Market – market including market size and buyer adoption, emerging solutions and Continued Reinvention best practices, changing transaction characteristics and evolving service provider landscape Global HRO Service In this research study, we analyze the global 2011-12 HRO service provider Q2-2012 Provider Landscape landscape and its impact on the HRO market. We focus on service provider positioning and market shares, delivery capability assessment, and modes of differentiation Copyright © 2012, Everest Global, Inc. 10 EGR-2012-3-PD-0698
  • 11. HRO research agenda (page 3 of 4) Published Current Upcoming Topic Goals of the research Release date HRO Service Provider Profiles 15+ established HRO service providers across various dimensions Q2-2012 Profile Compendium including FTEs strength, key delivery locations, HRO service suite, market positioning, overall HRO delivery capability assessment, and Everest Group perspective on service provider Multi-country Payroll: With several organizations still trying to solve the conundrum of multi-country Q3-2012 Driving Standardization payroll centralization and standardization, the study provides a and Best Practices comprehensive coverage of the 2011-12 multi-country payroll market Globally including market size and buyer adoption, emerging solutions, changing transaction characteristics and evolving service provider landscape Multi-country Payroll The report provides accurate, comprehensive, fact-based snapshots of Q3-2012 Service Provider leading service providers in the multi-country payroll outsourcing Compendium marketplace. The report also offers insights into the multi-country payroll outsourcing service provider landscape, types of technology offerings and country coverage capability of multi-country payroll service providers Benefits Administration Provide a comprehensive coverage of the 2012 BAO market including market Q3-2012 Outsourcing (BAO) size and buyer adoption, emerging solutions, changing transaction Annual Report characteristics and evolving service provider landscape Copyright © 2012, Everest Global, Inc. 11 EGR-2012-3-PD-0698
  • 12. HRO research agenda (page 4 of 4) Published Current Upcoming Topic Goals of the research Release date Benefits Administration The report provides accurate, comprehensive, fact-based snapshots of 10+ Q4-2012 Outsourcing (BAO) leading BAO service providers. Each profile highlights service provider’s Service Provider Profile delivery capability, market strategy, key organizational developments, and Compendium delivery footprint Benefits Administration In this research study, we analyze the fast-changing global BAO service Q4-2012 Outsourcing (BAO) provider landscape and its impact on the BAO market. We focus on service Service Provider provider positioning and market shares, delivery capability assessment, and Landscape modes of differentiation Copyright © 2012, Everest Global, Inc. 12 EGR-2012-3-PD-0698
  • 13. Additional HRO research recommendations The following documents are recommended for additional insight into the topic covered in this report. The recommended documents either provide additional details on the topic or complementary content that may be of interest 1. Is BPaaS the Model for You? (ERI-2012-10-R-0667); 2012. This research aims to compare Total Cost of Ownership (TCO) of Business-Process-as- a-Service (BPaaS) solutions with traditional BPO using a comprehensive financial model and create a comprehensive framework to evaluate BPaaS sourcing 2. Benefits Administration Outsourcing (BAO) Service Provider Landscape and Capability Assessment (EGR-2011-3-R-0620); 2011. This research gives an overview of the BAO market and the service providers, analyzes the key upcoming trends – their reasons and implications, evaluates market shares and provides an assessment of delivery capabilities of 10+ BAO service providers. Based on Everest Group’s comprehensive evaluation framework, PEAK Matrix, the 11 service providers evaluated are segmented into the categories of Leaders, Major Contenders, and Emerging Players 3. Benefits Administration Outsourcing (BAO) Annual Report 2011 – Mature yet Dynamic (EGR-2011-3-R-0598); 2011. This research provides a comprehensive coverage of the BAO market and analyzes it across various dimensions such as market overview and key business drivers, buyer adoption trends, transaction characteristics, and service provider landscape. It also identifies key implications of the research findings for buyers as well as for service providers 4. ADP acquires The RightThing – Breaking Viewpoint (EGR-2011-3-V-0605); 2011. This document provides Everest Group’s viewpoint on the recent acquisition of The RightThing by ADP For more information on this and other researches published by Everest Group, please contact us: Katrina Menzigian, Vice President: katrina.menzigian@everestgrp.com Rajesh Ranjan, Vice President: rajesh.ranjan@everestgrp.com Arkadev Basak, Senior Analyst: arkadev.basak@everestgrp.com Shruti Agrawal, Analyst: shruti.agrawal@everestgrp.com Everest Group Two Galleria Tower 13455 Noel Road, Suite 2100 Phone: +1-214-451-3110 Dallas, TX 75240 Email: info@everestgrp.com Copyright © 2012, Everest Global, Inc. 13 EGR-2012-3-PD-0698
  • 14. About Everest Group Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back-and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories. For more information, please visit www.everestgrp.com and research.everestgrp.com. Copyright © 2012, Everest Global, Inc. 14 EGR-2012-3-PD-0698
  • 15. Everest Group Leading clients from insight to action Everest Group locations Dallas (Headquarters): info@everestgrp.com +1-214-451-3000 New York: info@everestgrp.com +1-646-805-4000 Toronto: canada@everestgrp.com +1-416-865-2033 London: unitedkingdom@everestgrp.com +44-207-887-1483 Delhi: india@everestgrp.com +91-124-496-1000 www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com Copyright © 2012, Everest Global, Inc. 15 EGR-2012-3-PD-0698