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Leading from the Bench:
Ethical Leadership for Technical
         Professionals

      IEEE Education Division
         December 1, 2010
Agenda




  • Introduction: Challenges and Opportunities

  • Engaging Technologists (or other humans)

  • Virtues of Ethical Leadership

  • Specific Skills
“Business ethics is so…negative.”
Two Ways to Drive Change

                                People are the power
                             (and competitive advantage)
                                 of any organization.




    Vision and strategy
set and maintain direction
Ethical Leadership:
empower others to improve the world
Learning from Sisyphus

                 • Sisyphus angered
                   gods through a
                   variety of antics.
                   “Accounts vary.”

                 • His sentence was the
                   worst thing the
                   storytellers could
                   imagine for a smart,
                   engaged person.
A virtuous cycle

              Purpose


      Pride        Expectations


          Performance
What drives employee engagement?




Source: Gallup G12 Summary
Gallup’s six key factors


 •   Clear expectations for my performance
 •   Materials and equipment
 •   Ability to do good work in assigned roles
 •   A supervisor who cares about me
 •   Co-workers committed to quality work
 •   Opportunities to learn and grow


Source: Gallup G12 Summary
Ethical Leaders in Action
Leadership Development Model

              Leading
                Self




    Leading              Leading
     Others             in Context
Pursue Greatness – with Humility

                 • Humility is realism.

                 • Envision a better you.

                 • Be firm and kind.

                 • We help one another.
Ethical Leaders in Action
Virtues of Ethical Leadership

  Clarity        Creativity

        Service
Competence        Courage
Clarity
Imagination
and Vision

Reality and
analysis

Moral Clarity:
Values
Creativity
Divergent
thinking:
“out of the box”

Convergent
thinking:
“in the box”

Problem-
solving
Competence
Practical
wisdom and
judgment

Technical
knowledge

Communi-
cation
Courage

Doing right,
In the face of
difficulty
JFK’s Profiles in Courage

            • 1955 Pulitzer Prize winning
              history/biography

            • Described multiple 19th
              Century Senators who did what
              was right for their nation at
              great personal risk and loss.

            • Tells stories of moral and
              political courage in the U.S.
              Senate.
Three Fears That Call for Courage
            • Fear of disdain or social
              isolation.

            • Fear of material loss – job,
              future opportunities

            • Fear of failing in one’s
              responsibilities or
              commitments to others –
              whether right or wrong.
Drivers of Courage

              • Clarity of Vision

              • Belief in the organization

              • Self-confidence and self-regard

              • The moment



 Kennedy’s subjects were achingly human!
Service
Being serious
about
empowering
others

Exercising
will in support
of collective
aims
“Working without a net”
 Describe a past leadership challenge

• A time when you were led…badly.

• A mistake that you made as a leader.

• An instance when things fell apart.



What occurred?
Why was it a problem or issue?
Relational Leadership Model
               HIGH


                                 TO                     WITH
                               punitive              relational
                              authoritarian           authoritative
                   Pressure




                              stigmatising             respectful



                                NOT                     FOR
                              neglectful            permissive
                               indifferent             protective
                                passive            easy/undemanding

                LOW                                                          HIGH


Adapted from Social Discipline Window - Paul McCold and Ted Wachtel - 2000
How do you lead?


               TO    WITH   Relational
                             Leaders
    Pressure


                            offer high
                            pressure,
                               high
                     FOR     support
               NOT
Leaders Listen!
   • Perceive – with whole being
      – Most people blunt their own perceptions.
      – Cops sharpen perceptions to survive and succeed

   • Suspend analysis and action
      – Cops learn to draw conclusions and to act swiftly
      – Act, but deliberately.

   • Ask, ask, ask ask
      – Action bias leads to “internal storytelling.”
      – Inform your narrative with input from others.

    We need to learn how to deliver
 pressure and support to each person
Giving Feedback
             • Past:      What happened
               – Observable events and facts
   Fair        – First person and objective
Process is
 working
  WITH
             • Present: Why it matters
  others       – Consequences of actions.
               – Implications

             • Future:    Required Changes, Directions
               – Changes in actions or behaviors
               – Reinforcement to repeat positive actions

    What does “Relational Leadership” teach us
             about giving feedback?
The Critical Art of Apology
     • I am sorry
        – I understand your concerns and my mistake(s)
        – I sincerely regret both my actions and their impact

     • It won’t happen again
        – I commit to change
        – I am accountable for that commitment

     • Thank you for bringing this to me
        – I appreciate the trust you demonstrated
        – I appreciate the opportunity to apologize and change

A mistake – or crisis - becomes an opportunity
         to strengthen a relationship
The Three Elements of Fair Process
             • Engagement
                – Stakeholders invited to participate
   Fair         – Participants have an opportunity to be heard
Process is
 working     • Explanation
  WITH
                – Process and rationale are clearly explained, along with
  others          decisions and outcomes.
                – Explanation is respectful – it is also often educational.


             • Expectation Clarity
                – When decisions are made, implications for all
                  stakeholders are clearly articulated.
                – Everyone knows what to expect, and what is expected
                  of them.
Fair Process does not mean:
           • Democracy
           • Consensus
           • Happiness or Contentment
           • Accommodation of individual wishes
             or whims
           • Command relinquishing legitimate
             decision authority or accountability

 A good indication of a fair process is when people who do not
“get their way” understand why and how a decision was made,
           and acknowledge that the process was fair.
The Oldest Leadership Program
                    • Comfort and Safety
 If we
 aren’t
telling
stories,
                    • Current, tactical
others                information.
surely
  are!
                    • Ancient stories that
                      reinforce shared values.

                    • New stories that also
                      reinforce those values.
Pick your own virtues!

                Break into groups, one for each
                virtue or value.

                Group members each describe
                instances of those virtues at
                work. They share stories.

                Groups illustrate one story on a
                flip chart, and select a
                storyteller.

                Time to share!
Tomorrow you can:
 • Frame and share your personal vision for your
   virtue of service. Begin improving that vision with
   input from others!
 • Convene a group to talk about purpose and
   leadership.
 • Begin getting to know one person with whom you
   work better. Make a connection.
 • Observe an opportunity to do something better,
   and make it so. Direct or engage others as
   necessary.
 • Improve life for your team in some small but
   significant way.
 • Reward yourself for taking an important step.
Thank you for your attention!

Chad Weinstein
Ethical Leaders in Action, LLC

cweinstein@ethinact.com

651-646-1512



       “We enable ethical leaders to achieve
                           extraordinary results”

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Ieee mpls 120710

  • 1. Leading from the Bench: Ethical Leadership for Technical Professionals IEEE Education Division December 1, 2010
  • 2. Agenda • Introduction: Challenges and Opportunities • Engaging Technologists (or other humans) • Virtues of Ethical Leadership • Specific Skills
  • 3. “Business ethics is so…negative.”
  • 4. Two Ways to Drive Change People are the power (and competitive advantage) of any organization. Vision and strategy set and maintain direction
  • 5. Ethical Leadership: empower others to improve the world
  • 6. Learning from Sisyphus • Sisyphus angered gods through a variety of antics. “Accounts vary.” • His sentence was the worst thing the storytellers could imagine for a smart, engaged person.
  • 7. A virtuous cycle Purpose Pride Expectations Performance
  • 8. What drives employee engagement? Source: Gallup G12 Summary
  • 9. Gallup’s six key factors • Clear expectations for my performance • Materials and equipment • Ability to do good work in assigned roles • A supervisor who cares about me • Co-workers committed to quality work • Opportunities to learn and grow Source: Gallup G12 Summary
  • 10. Ethical Leaders in Action Leadership Development Model Leading Self Leading Leading Others in Context
  • 11. Pursue Greatness – with Humility • Humility is realism. • Envision a better you. • Be firm and kind. • We help one another.
  • 12. Ethical Leaders in Action Virtues of Ethical Leadership Clarity Creativity Service Competence Courage
  • 14. Creativity Divergent thinking: “out of the box” Convergent thinking: “in the box” Problem- solving
  • 16. Courage Doing right, In the face of difficulty
  • 17. JFK’s Profiles in Courage • 1955 Pulitzer Prize winning history/biography • Described multiple 19th Century Senators who did what was right for their nation at great personal risk and loss. • Tells stories of moral and political courage in the U.S. Senate.
  • 18. Three Fears That Call for Courage • Fear of disdain or social isolation. • Fear of material loss – job, future opportunities • Fear of failing in one’s responsibilities or commitments to others – whether right or wrong.
  • 19. Drivers of Courage • Clarity of Vision • Belief in the organization • Self-confidence and self-regard • The moment Kennedy’s subjects were achingly human!
  • 21. “Working without a net” Describe a past leadership challenge • A time when you were led…badly. • A mistake that you made as a leader. • An instance when things fell apart. What occurred? Why was it a problem or issue?
  • 22. Relational Leadership Model HIGH TO WITH punitive relational authoritarian authoritative Pressure stigmatising respectful NOT FOR neglectful permissive indifferent protective passive easy/undemanding LOW HIGH Adapted from Social Discipline Window - Paul McCold and Ted Wachtel - 2000
  • 23. How do you lead? TO WITH Relational Leaders Pressure offer high pressure, high FOR support NOT
  • 24. Leaders Listen! • Perceive – with whole being – Most people blunt their own perceptions. – Cops sharpen perceptions to survive and succeed • Suspend analysis and action – Cops learn to draw conclusions and to act swiftly – Act, but deliberately. • Ask, ask, ask ask – Action bias leads to “internal storytelling.” – Inform your narrative with input from others. We need to learn how to deliver pressure and support to each person
  • 25. Giving Feedback • Past: What happened – Observable events and facts Fair – First person and objective Process is working WITH • Present: Why it matters others – Consequences of actions. – Implications • Future: Required Changes, Directions – Changes in actions or behaviors – Reinforcement to repeat positive actions What does “Relational Leadership” teach us about giving feedback?
  • 26. The Critical Art of Apology • I am sorry – I understand your concerns and my mistake(s) – I sincerely regret both my actions and their impact • It won’t happen again – I commit to change – I am accountable for that commitment • Thank you for bringing this to me – I appreciate the trust you demonstrated – I appreciate the opportunity to apologize and change A mistake – or crisis - becomes an opportunity to strengthen a relationship
  • 27. The Three Elements of Fair Process • Engagement – Stakeholders invited to participate Fair – Participants have an opportunity to be heard Process is working • Explanation WITH – Process and rationale are clearly explained, along with others decisions and outcomes. – Explanation is respectful – it is also often educational. • Expectation Clarity – When decisions are made, implications for all stakeholders are clearly articulated. – Everyone knows what to expect, and what is expected of them.
  • 28. Fair Process does not mean: • Democracy • Consensus • Happiness or Contentment • Accommodation of individual wishes or whims • Command relinquishing legitimate decision authority or accountability A good indication of a fair process is when people who do not “get their way” understand why and how a decision was made, and acknowledge that the process was fair.
  • 29. The Oldest Leadership Program • Comfort and Safety If we aren’t telling stories, • Current, tactical others information. surely are! • Ancient stories that reinforce shared values. • New stories that also reinforce those values.
  • 30. Pick your own virtues! Break into groups, one for each virtue or value. Group members each describe instances of those virtues at work. They share stories. Groups illustrate one story on a flip chart, and select a storyteller. Time to share!
  • 31. Tomorrow you can: • Frame and share your personal vision for your virtue of service. Begin improving that vision with input from others! • Convene a group to talk about purpose and leadership. • Begin getting to know one person with whom you work better. Make a connection. • Observe an opportunity to do something better, and make it so. Direct or engage others as necessary. • Improve life for your team in some small but significant way. • Reward yourself for taking an important step.
  • 32. Thank you for your attention! Chad Weinstein Ethical Leaders in Action, LLC cweinstein@ethinact.com 651-646-1512 “We enable ethical leaders to achieve extraordinary results”