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the assumptions behind human agency and organizations



     development of our thinking – the road to Internet,
            WEB 2.0 and complexity sciences

                         Esko Kilpi



                          www.kilpi.fi                     1
contents


•   middle ages and dependence
•   from enlightenment, scientific revolution to the modern and to the
    notion of independence
      – rational causality
      – Kant
      – systemic causality
      – Forrester
•   post-modern and the notion of interdependence
      – complex causality
      – Hegel, Mead
•   Internet, WEB 2.0


                                 www.kilpi.fi                            2
dependency, independency, interdependency



         from middle ages to today




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dependency



the middle ages




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the middle ages



 no notion of an individual as an autonomous agent
 the subject defined in relation to a cosmic order, in
                    union with gods
individual identity related to one’s pre-given position
              within the social hierarchy


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independency



enlightenment and the scientific revolution




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scientific revolution


•   modernist position of the autonomous individual
•   everything is open to doubt (but not the existence of the individual
    doubting self, according to Descartes)
•   self consciousness was understood to require withdrawal from the
    objective world through individual, internal processes of observation
    and thought
•   individual as separate from others, aware of himself, defining himself
    through processes of introspection and reason
•   atomistic view of society consisting of a collection of autonomous,
    rational individuals
•   rational hypotheses about an objective reality



                                 www.kilpi.fi                           11
Immanuel Kant



 humans are autonomous individuals. each individual
has the capacity, through powers of reason, to choose
  for himself his own objectives and devise plans to
                        realize




                      www.kilpi.fi                      12
rational causality




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rational causality



   mechanistic, linear, if-then
double the input, double the output




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sender – receiver model of human communication. rational
       causality brought to human communication



                Shannon & Weaver 1949




                        www.kilpi.fi                       15
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a system according to Kant



a bounded set of self-organizing, interacting parts
which produce both themselves and an emergent
                      whole




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systems



the individual mind is a rational, autonomous system
inside a person which processes information to form
 mental models and maps, while collectives of such
    individuals are social systems - organizations




                      www.kilpi.fi                     19
Jay Forrester



“social systems belong to the class called multi-loop
 nonlinear feedback systems. in the long history of
evolution it has not been necessary until very recent
  historical times for people to understand complex
                  feedback systems.”



                      www.kilpi.fi                      20
system dynamics



concepts of feedback systems are more and more
 applied from physical systems to social systems.
 feedback system ideas were first developed and
applied to engineering systems. understanding of
closed-loop (feedback) systems has now reached
                 social systems


                    www.kilpi.fi                    21
the principles of system dynamics




             www.kilpi.fi           22
structure determines behaviour



    structure here implies the inter-linkages among
  different parts of organization and includes human
  decision-making processes. an example of this is a
supply chain, which involves complicated interaction of
   the components (customer, retailer, wholesaler,
     distributor, factory, and raw material supplier)


                       www.kilpi.fi                       23
the structure of organizational systems involves soft variables



        a supply chain structure includes how each agent
       forms perceptions about the future behaviour of its
      customer. the mental models of people play a crucial
           role in determining the dynamic behaviour of
                       organizational systems



                            www.kilpi.fi                          24
systems are fundamentally dynamic in time



 a static snapshot of a system reveals the size of the
  stocks at that instant, but discerning the role of the
   flows, or of the feedback loops that control them,
requires a period of time during which they will exhibit
their influence. it is this evolution of the system in time
  that is its primary characteristic, not its state at any
                            instant
                         www.kilpi.fi                         25
the behavior of a system is ultimately controlled by its
                       structure



   by the combination of stocks and flows of which it is
  composed and by the positive and negative feedback
              loops that control the flows




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structure is made up of stocks and flows – causal loop diagrams
                         represent these




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interdependency



the post modern




    www.kilpi.fi   29
who is the philosopher of the Internet?




               www.kilpi.fi               30
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Hegel



consciousness and ways of life are constituted in social
  activities. for Hegel the individual is a social being
 dependent on others. the individual develops a mind
  and purposes of his own in interaction with others




                        www.kilpi.fi                       32
Hegel’s thinking


•   a sense of self arises in social processes of mutual recognition
•   an individual can only recognize himself, as a self, in the recognition
    of those he recognizes
•   a move away from the idea of self as the autonomous individual to a
    notion of interdependent people.
•   individual selves are constituted in their interaction with each other
•   individual change cannot be separated from change in the groups to
    which an individual belongs and vice versa




                                  www.kilpi.fi                           33
the social construction of reality



 a sociological theory of knowledge based on Hegel's
ideas. the focus of social constructionism is to uncover
the ways in which individuals and groups participate in
         the creation of their perceived reality




                        www.kilpi.fi                       34
George Herbert Mead



human societies are not possible without human minds
 and human minds are not possible in the absence of
 human societies. Humans must cooperate to survive
   and they also have an intense, intrinsic need for
        relationship and attachment to others



                      www.kilpi.fi                     35
human social forms and human consciousness thus both
emerge at the same time, each forming and being formed by
the other at the same time, and there cannot be one without
                         the other




                          www.kilpi.fi                        36
interdependency



the primary psychological unit is the group, the primary
 biological unit is the individual. the process of existing
 is a process of communication in different, significant
groups. radically said: without communication we can't
                            exist



                         www.kilpi.fi                         37
the tissue resulting from many single plans and actions




                        www.kilpi.fi                      38
is this the way we see organizations in the future?




a self-organizing nexus of contributions perpetually under construction


                               www.kilpi.fi                           39
or this?




www.kilpi.fi   40
while individuals can have own intentions and can plan their
 own actions, they cannot plan the actions of others and so
cannot predict the interplay of plans and actions – thus the
            end result can never be fully managed


     a different notion of causality is needed to understand
                     what is actually going on




                            www.kilpi.fi                       41
the difference between a clock and a family?




•   the family cannot exist separately from its members as a plan or
    idea governing the interactions because the family is the interactions
•   neither are the members or the family there before they interact
    because what they are - arises in the interaction. they form and are
    formed at the same time
•   the family is never complete. it is continuously in development of
    continuity and change
                                 www.kilpi.fi                           42
self organizing interaction


•   organizing in a family is about complex ongoing processes of people
    relating to each other
•   what a family really becomes emerges from the relationships of its
    members, rather than being determined by the choices of one or few
    individuals
•   this is because families are not things that can be designed or
    managed from outside




                                www.kilpi.fi                         43
an evolutionary view in sciences today


•   the parts of a living organism are not first designed and then
    assembled to form the organism
•   the parts emerge, as parts, not by prior design but as a result of
    internal interactions within the organism itself, in a self-organizing
    dynamic, in the particular context
•   the context, the whole, is never complete. the whole is under
    perpetual construction
•   if this new thinking guides our view to what an organization is and
    how it functions, we need to distance ourselves from seeing it as “a
    thing” that can effectively be designed in advance and managed
    from outside




                                  www.kilpi.fi                               44
complex causality



not linear, not systemic, but complex




              www.kilpi.fi              45
complex causality



             a pattern of movement
     stable and unstable at the same time
    continuity and novelty at the same time
predictable and unpredictable at the same time



                   www.kilpi.fi                  46
complexity sciences


•   concerned with phenomena that are characterized by nonlinear
    dynamics
•   a complex system consists of a large number of interacting entities
    (often called agents)
•   during the interaction they respond to each other
•   each agent is following its own rules and aims in interacting with
    relatively few others
•   interaction is non-linear




                                 www.kilpi.fi                             47
organizations seen through the lens of sciences of complexity




                           www.kilpi.fi                         48
organizations are population wide patterns emerging in local
                        interaction




                          www.kilpi.fi                         49
the patterns of interaction are called attractors




                    www.kilpi.fi                    50
fixed point attractor




      www.kilpi.fi      51
limit cycle or periodic attractor




            www.kilpi.fi            52
strange attractors




     www.kilpi.fi    53
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www.kilpi.fi   55
what forms the pattern of interaction?


•   attractors can take a number of different dynamical forms depending
    upon variables such as:
     – flow of energy / flow of information
     – number of interactions / quality of interactions
     – degree of diversity
•   an attractor is what the behaviour of a system settles down to
•   this may take fractions of a second in some phenomena, and
    hundreds of thousands of years in others




                                www.kilpi.fi                         56
novelty stems from complexity


•   novelty is created in tension. it results from differences, diversity and
    paradoxes
•   you have to keep the paradoxes and tension alive to create potential
    for novelty
•   stability and instability at the same time
     – if only stability – “death”
     – if only instability – “anarchy and death”




                                   www.kilpi.fi                            57
Hegel, Internet and social software



      WEB 2.0, Enterprise 2.0




             www.kilpi.fi             58
WORK 2.0


•   having a question but not knowing who to ask?
•   asking questions and allowing other people to choose whether or
    not they are able to comment and contribute. if they have the time
    and the experience they may choose to engage with you
•   geographically dispersed work. everyone whose contribution is
    needed cannot work in the same office at the same time following
    the same working hours – peer production
•   connecting across space, organization unit, time and age
    boundaries – transaction costs of work
•   working transparently and having reflective conversations
•   flexibility in the way you want to structure your day, or where you
    want to work
•   iterative work – collective shared editing of information

                                 www.kilpi.fi                             59
www.kilpi.fi   60
www.kilpi.fi   61
www.kilpi.fi   62
www.kilpi.fi   63
more information



   www.kilpi.fi




    www.kilpi.fi   64

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Philosophy Of Web 2.0

  • 1. the assumptions behind human agency and organizations development of our thinking – the road to Internet, WEB 2.0 and complexity sciences Esko Kilpi www.kilpi.fi 1
  • 2. contents • middle ages and dependence • from enlightenment, scientific revolution to the modern and to the notion of independence – rational causality – Kant – systemic causality – Forrester • post-modern and the notion of interdependence – complex causality – Hegel, Mead • Internet, WEB 2.0 www.kilpi.fi 2
  • 3. dependency, independency, interdependency from middle ages to today www.kilpi.fi 3
  • 4. dependency the middle ages www.kilpi.fi 4
  • 7. the middle ages no notion of an individual as an autonomous agent the subject defined in relation to a cosmic order, in union with gods individual identity related to one’s pre-given position within the social hierarchy www.kilpi.fi 7
  • 8. independency enlightenment and the scientific revolution www.kilpi.fi 8
  • 11. scientific revolution • modernist position of the autonomous individual • everything is open to doubt (but not the existence of the individual doubting self, according to Descartes) • self consciousness was understood to require withdrawal from the objective world through individual, internal processes of observation and thought • individual as separate from others, aware of himself, defining himself through processes of introspection and reason • atomistic view of society consisting of a collection of autonomous, rational individuals • rational hypotheses about an objective reality www.kilpi.fi 11
  • 12. Immanuel Kant humans are autonomous individuals. each individual has the capacity, through powers of reason, to choose for himself his own objectives and devise plans to realize www.kilpi.fi 12
  • 13. rational causality www.kilpi.fi 13
  • 14. rational causality mechanistic, linear, if-then double the input, double the output www.kilpi.fi 14
  • 15. sender – receiver model of human communication. rational causality brought to human communication Shannon & Weaver 1949 www.kilpi.fi 15
  • 18. a system according to Kant a bounded set of self-organizing, interacting parts which produce both themselves and an emergent whole www.kilpi.fi 18
  • 19. systems the individual mind is a rational, autonomous system inside a person which processes information to form mental models and maps, while collectives of such individuals are social systems - organizations www.kilpi.fi 19
  • 20. Jay Forrester “social systems belong to the class called multi-loop nonlinear feedback systems. in the long history of evolution it has not been necessary until very recent historical times for people to understand complex feedback systems.” www.kilpi.fi 20
  • 21. system dynamics concepts of feedback systems are more and more applied from physical systems to social systems. feedback system ideas were first developed and applied to engineering systems. understanding of closed-loop (feedback) systems has now reached social systems www.kilpi.fi 21
  • 22. the principles of system dynamics www.kilpi.fi 22
  • 23. structure determines behaviour structure here implies the inter-linkages among different parts of organization and includes human decision-making processes. an example of this is a supply chain, which involves complicated interaction of the components (customer, retailer, wholesaler, distributor, factory, and raw material supplier) www.kilpi.fi 23
  • 24. the structure of organizational systems involves soft variables a supply chain structure includes how each agent forms perceptions about the future behaviour of its customer. the mental models of people play a crucial role in determining the dynamic behaviour of organizational systems www.kilpi.fi 24
  • 25. systems are fundamentally dynamic in time a static snapshot of a system reveals the size of the stocks at that instant, but discerning the role of the flows, or of the feedback loops that control them, requires a period of time during which they will exhibit their influence. it is this evolution of the system in time that is its primary characteristic, not its state at any instant www.kilpi.fi 25
  • 26. the behavior of a system is ultimately controlled by its structure by the combination of stocks and flows of which it is composed and by the positive and negative feedback loops that control the flows www.kilpi.fi 26
  • 27. structure is made up of stocks and flows – causal loop diagrams represent these www.kilpi.fi 27
  • 30. who is the philosopher of the Internet? www.kilpi.fi 30
  • 32. Hegel consciousness and ways of life are constituted in social activities. for Hegel the individual is a social being dependent on others. the individual develops a mind and purposes of his own in interaction with others www.kilpi.fi 32
  • 33. Hegel’s thinking • a sense of self arises in social processes of mutual recognition • an individual can only recognize himself, as a self, in the recognition of those he recognizes • a move away from the idea of self as the autonomous individual to a notion of interdependent people. • individual selves are constituted in their interaction with each other • individual change cannot be separated from change in the groups to which an individual belongs and vice versa www.kilpi.fi 33
  • 34. the social construction of reality a sociological theory of knowledge based on Hegel's ideas. the focus of social constructionism is to uncover the ways in which individuals and groups participate in the creation of their perceived reality www.kilpi.fi 34
  • 35. George Herbert Mead human societies are not possible without human minds and human minds are not possible in the absence of human societies. Humans must cooperate to survive and they also have an intense, intrinsic need for relationship and attachment to others www.kilpi.fi 35
  • 36. human social forms and human consciousness thus both emerge at the same time, each forming and being formed by the other at the same time, and there cannot be one without the other www.kilpi.fi 36
  • 37. interdependency the primary psychological unit is the group, the primary biological unit is the individual. the process of existing is a process of communication in different, significant groups. radically said: without communication we can't exist www.kilpi.fi 37
  • 38. the tissue resulting from many single plans and actions www.kilpi.fi 38
  • 39. is this the way we see organizations in the future? a self-organizing nexus of contributions perpetually under construction www.kilpi.fi 39
  • 41. while individuals can have own intentions and can plan their own actions, they cannot plan the actions of others and so cannot predict the interplay of plans and actions – thus the end result can never be fully managed a different notion of causality is needed to understand what is actually going on www.kilpi.fi 41
  • 42. the difference between a clock and a family? • the family cannot exist separately from its members as a plan or idea governing the interactions because the family is the interactions • neither are the members or the family there before they interact because what they are - arises in the interaction. they form and are formed at the same time • the family is never complete. it is continuously in development of continuity and change www.kilpi.fi 42
  • 43. self organizing interaction • organizing in a family is about complex ongoing processes of people relating to each other • what a family really becomes emerges from the relationships of its members, rather than being determined by the choices of one or few individuals • this is because families are not things that can be designed or managed from outside www.kilpi.fi 43
  • 44. an evolutionary view in sciences today • the parts of a living organism are not first designed and then assembled to form the organism • the parts emerge, as parts, not by prior design but as a result of internal interactions within the organism itself, in a self-organizing dynamic, in the particular context • the context, the whole, is never complete. the whole is under perpetual construction • if this new thinking guides our view to what an organization is and how it functions, we need to distance ourselves from seeing it as “a thing” that can effectively be designed in advance and managed from outside www.kilpi.fi 44
  • 45. complex causality not linear, not systemic, but complex www.kilpi.fi 45
  • 46. complex causality a pattern of movement stable and unstable at the same time continuity and novelty at the same time predictable and unpredictable at the same time www.kilpi.fi 46
  • 47. complexity sciences • concerned with phenomena that are characterized by nonlinear dynamics • a complex system consists of a large number of interacting entities (often called agents) • during the interaction they respond to each other • each agent is following its own rules and aims in interacting with relatively few others • interaction is non-linear www.kilpi.fi 47
  • 48. organizations seen through the lens of sciences of complexity www.kilpi.fi 48
  • 49. organizations are population wide patterns emerging in local interaction www.kilpi.fi 49
  • 50. the patterns of interaction are called attractors www.kilpi.fi 50
  • 51. fixed point attractor www.kilpi.fi 51
  • 52. limit cycle or periodic attractor www.kilpi.fi 52
  • 53. strange attractors www.kilpi.fi 53
  • 56. what forms the pattern of interaction? • attractors can take a number of different dynamical forms depending upon variables such as: – flow of energy / flow of information – number of interactions / quality of interactions – degree of diversity • an attractor is what the behaviour of a system settles down to • this may take fractions of a second in some phenomena, and hundreds of thousands of years in others www.kilpi.fi 56
  • 57. novelty stems from complexity • novelty is created in tension. it results from differences, diversity and paradoxes • you have to keep the paradoxes and tension alive to create potential for novelty • stability and instability at the same time – if only stability – “death” – if only instability – “anarchy and death” www.kilpi.fi 57
  • 58. Hegel, Internet and social software WEB 2.0, Enterprise 2.0 www.kilpi.fi 58
  • 59. WORK 2.0 • having a question but not knowing who to ask? • asking questions and allowing other people to choose whether or not they are able to comment and contribute. if they have the time and the experience they may choose to engage with you • geographically dispersed work. everyone whose contribution is needed cannot work in the same office at the same time following the same working hours – peer production • connecting across space, organization unit, time and age boundaries – transaction costs of work • working transparently and having reflective conversations • flexibility in the way you want to structure your day, or where you want to work • iterative work – collective shared editing of information www.kilpi.fi 59
  • 64. more information www.kilpi.fi www.kilpi.fi 64