Et samhandlingsorientert intranett for 100.000 brukere, stein-ivar aarsæther

1. Stein-Ivar Aarsæther, 2010-09-22
A collaborative intranet for ABB
Experiences using SharePoint 2010
© ABB Group
September 28, 2010 | Slide 1

2. About me
Stein-Ivar Aarsæther, Group Vice President
Head of ABB’s Global Web Management
Launched ABB’s first country web site in
1995
Responsible for global web activities
since 2000
Background in journalism and
communication
Once a decent Cobol developer, but that
was a some 30+ years ago...
© ABB Group
September 28, 2010 | Slide 2

3. Agenda
ABB in a nutshell
The existing intranet and drivers for change
A long journey towards collaboration
The solution
Experiences using SharePoint 2010
The soft side – organizational aspects
Next steps
Questions?
© ABB Group
September 28, 2010 | Slide 3

4. ABB IN A NUTSHELL
© ABB Group
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5. A global leader in power and automation technologies
Leading market positions in main businesses
117,000 employees in about 100
countries
$32 billion in revenue (2009)
Formed in 1988 merger of Swiss
(Brown Boveri & Cie) and Swedish
(ASEA) engineering companies
Predecessors founded in 1883 and
1891
Publicly owned company with global
head office in Switzerland
© ABB Group
September 28, 2010 | Slide 5

6. Power and automation are all around us
You will find ABB technology
orbiting the earth and working
beneath it,
crossing oceans and on the sea bed,
in the fields that grow our crops and
packing the food we eat,
on the trains we ride and in the
facilities that process our water,
in the plants that generate our power
and throughout our homes.
© ABB Group
September 28, 2010 | Slide 6

7. ABB is a knowledge intensive company
Technology company, lion’s share of employees from
engineering backgrounds
Of 120.000 employees, more than 90.000 are ”white
collar” PC users
The business is purely B2B, often conducted as
collaboration intensive projects, and frequently
involving customers
Major challenge is improved collaboration across
business units and country borders – One ABB
© ABB Group
September 28, 2010 | Slide 7

8. THE EXISTING INTRANET
AND DRIVERS FOR CHANGE
© ABB Group
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9. - Traditional CMS-based intranet
- 45 country sites
- 23 languages
- Hundreds of thousands of pages, attachments and images
- ”Top ten intranets of the year, 2002”
- Push, not pull

10. The size and complexity of inside.abb.com make it
Hard to find the information and services
you’re looking for
Difficult to keep content updated,
accurate and relevant to those who need it
Furthermore, users lack the tools to
Collaborate with their colleagues across
the global organization
Confidential
© ABB Group
September 28, 2010 | Slide 10

11. Evolving user expectations have outgrown the intranet
Users want:
Responsive, ”snappy” interfaces
Interactivity
Social features
Integration with external services
”Modern” look-and-feel
etc
Confidential
© ABB Group
September 28, 2010 | Slide 11

12. A LONG JOURNEY TOWARDS
COLLABORATION
© ABB Group
September 28, 2010 | Slide 12

13. A long journey
2007 2008 2009 2010 2011
ABB Intranet
Conference July: Version 1.0
ABB
Collaboration Aug: Version 1.0.5
Program
Sept: Version 1.0.6
tx: Version xxx
ty: Version yyy
© ABB Group
September 28, 2010 | Slide 13

14. Organization Chart
Steering Committee
Stein-Ivar Aarsaether, Michel Collette (Sponsor), Elisabeth Egli
Fabrizio Bertotto (MED)
Marco Rena Paul Strick (NAM)
Bruno Kaufmann (CEU)
Reference Team on
inside.abb.com
Michal Ciach (NAS)
Dep: Thomas David Jones David-HongTao Dou (NAS)
(Not final)
David Jones Kjell Lindstrom Niklas Kampe Kevyin Eva Norton
Djemel Guizani (MS) Solo Chen Zuo
Architecture & Service and Platform User engagement, MS Business Strategy
Technology Governance and communication, Consultant
processes Branding
Djemel Guizani (MS) Stefan Fischer (MS) Bekk Consulting
© ABB Group
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15. THE SOLUTION – A DEMO
© ABB Group
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16. © ABB Group
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17. © ABB Group
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18. © ABB Group
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19. © ABB Group
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20. © ABB Group
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21. © ABB Group
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22. © ABB Group
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23. © ABB Group
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24. © ABB Group
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25. Infrastructure
The initial launch of the system has been done with
one SharePoint farm in a data center in Germany.
Initially scaled to support 20.000 users.
Users outside Europe are free to join, though
performance for these users cannot be guaranteed,
until more farms are added later this year.
Some performance issues have been experienced
© ABB Group
September 28, 2010 | Slide 25

26. EXPERIENCES USING
SHAREPOINT 2010
© ABB Group
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27. Customizing SharePoint 2010 – an example

28. Customizing SharePoint 2010 – another example

29. Measuring up OOTB features against expectations
The expectations after spending more than a year
developing the concept and evaluating ”best of breed”
solutions were sky high
SharePoint 2010 was a big step forward compared to
MOSS 2007
but there were things we felt needed to be
addressed, eg:
More intuitive layout
More dynamic activity feeds, that inspire participation
ABB visual identity (aka ”Branding”)
Etc.
© ABB Group
September 28, 2010 | Slide 29

30. More on user expectations
User expectations are an increasingly
powerful force for application
modernization in ABB – gone are the
days of steamrolling internal users
Even within ABB, user expectations are
colored by users’ experiences on
leading sites such as Facebook and
Google, to mention a few
• It is hard for Microsoft to keep up with
the extreme rate of current Web
innovation, given SharePoint’s 3-4 year
release cycle
© ABB Group
September 28, 2010 | Slide 31

31. Customizing SharePoint 2010 functionality
A lot of work, but the end result is good
Some things are worthwhile customizing, others not.
Must be evaluated case-by-case in order to decide what
to change and what to keep.
If you do customize, make sure the developers are
experienced in SharePoint, and not just in Microsoft
.NET development.
Evaluate 3rd party providers for functionality that you
find is lacking in SharePoint.
© ABB Group
September 28, 2010 | Slide 32

32. Customizing SharePoint 2010 look-and-feel
Motivation
Builds corporate identity
Ensures consistency across applications
Challenges
Increased cost in terms of initial effort
The big unknown of future maintenance (surprises)
How will 3rd party components work?
Conclusion?
For many companies branding is a must, but be
prepared to draw the line somewhere
© ABB Group
September 28, 2010 | Slide 33

33. SharePoint, both product and platform
Don't expect SharePoint to solve all your problems
SharePoint is crammed with OOTB functionality, some
of it great, some of it not so fantastic
Even if you can tick off all your functional requirements
when reading the feature list, you may find that you will
need to customize to get them working the way you
want
The good news is that SharePoint is a great platform for
doing that customization
Use the strengths of the platform
to address the weaknesses of the product
© ABB Group
September 28, 2010 | Slide 34

35. THE SOFT SIDE –
ORGANIZATIONAL ASPECTS
© ABB Group
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36. SharePoint governance is mulitfaceted
Information
Architecture
Support Plan Taxonomy
Equipment
Standard Branding
Global Setup
Governance
Provisioning
Testing
Policy
System
Training
Model
Search
Team Roles
Policy
© ABB Group
September 28, 2010 | Slide 37

37. Key governance issues
Formalized process for ordering team spaces
Evaluate pricing model (eg. free, by space, by
storage)
Process for cleaning up unused spaces
Ensuring the desired level of ”brand building”
To what extent is custom development to be
allowed/encouraged?
© ABB Group
September 28, 2010 | Slide 38

38. User adoption experiences
Integrate with existing intranet to drive adoption
Launch piece-by-piece in order to avoid
overwhelming users, and let usage gradually mature
Profile and colleague networking spreads virally
© ABB Group
September 28, 2010 | Slide 39

39. THE NEXT STEPS
© ABB Group
September 28, 2010 | Slide 40

40. The next steps
Further integration with inside.abb.com
Dashboard
Beyond the Firewall

41. QUESTIONS?
© ABB Group
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42. © ABB Group
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