Presentations from a breakfast briefing on 21 June 2013 organised by Ensyst and Microsoft - How Enhanced Employee Engagement can Drive Competitive Advantage

1. Driving Competitive Advantage through Enhanced
Employee Engagement and Collaboration
Sydney, 21 June 2013
#staffengage
1

2. Session Objectives

3. Objectives

4. Agenda
Welcome and introduction Steve Anderton
National Sales and Marketing Manager, Ensyst
The Microsoft Story Rose Clements
HR Director, Microsoft Australia
The social conundrum: Challenges and Bujuanes Livermore
opportunities in social technologies and User Experience Lead, Ensyst
where to start
Future ways or working at Telstra Nicole Birbas
Future Ways of Working Programme lead, Telstra
Being people centric and creating an Shimron Shimla
engaging culture – in practice Practice Manager, Ensyst
Questions and discussion
4

6. Questions?
#staffengage

7. How Microsoft has improved employee engagement
through cultural and technological change
Rose Clements
HR Director, Microsoft Australia
#staffengage
7

9. Whe
Environment
Strategy ClimateLeadership
People
Organization
System
Business
Results
Culture
Source: Adapted from the Hay Group
70%
30%

12. Driving Competitive Advantage through Enhanced
Employee Engagement and Collaboration
Sydney, 21 June 2013
#staffengage

13. The social conundrum:
Challenges and opportunities in social
technologies and where to start
Bujuanes Livermore
User Experience Lead, Ensyst
#staffengage
13

15. Glossary of Terms
Social Media
External
Enterprise SocialInternal
Social Business
Social Networking
Social Tools
External&Internal

16. Enterprise Social
Internal

17. Instant
Msg
Video
Voice
Rich
Profiles
Mobile
Adv.
Search
Community
Typical Tool Sets Supporting Enterprise Social
Enhanced Employee
Experience
=
Great Brand
Experience

18. How can the same tools produce different results

19. The Link Between Emotional Capital & Internal Social Media
1,060Executives
50%
‘Adopted’
60%
Success
SocialInternal uptake
Improved
Information Flow
Collaboration
Lower Turnover
Findings‘…reaping real benefits..’
Study
MIT Sloan
Management Review
Fall 2012

20. Initiating the business case

21. Planning a Roll Out
………………
21
Improve
Communication
Innovation
Training / Mentoring
Brand Experience
Internal Efficiencies
Emotional Capital
Define Your Goals

22. Execute
…………..
22
Recruitment
Experience
Training &
Mentoring
Innovation &
Collective
Improvement
Target existing
initiatives
Social Capital
Project or
Team Specific
Target Areas

23. Carrie Brady
Personal Effectiveness
Integrated
Workspace

24. Anecdotal
Monitoring for specific case study examples where social
practices and tools drive outcomes.
Correlation
Comparing multiple datasets to find a relationship the
proves intrinsic value.
Multivariate Testing
Comparison of tasks where social tools were involved versus an
absence of tools and principles.
Measure
…………..
Responsive Activities
&
Predictive Analysis
24

25. Examples

26. Anecdotal
15 196
423
Views = 73% Reach
Training Videos
on Professional
Development
Likes
Case Study Example
Managing Professional
Development with Social
Anecdotal CorrelationCorrelation
ActivityParticipationRate
Staff Sentiment & Turnover
Case Study Example
Staff Sentiment
Multivariate Analysis
Case Study Example
Information Exchange between
field workers and head office
Project X
Variation A
Community Site
Hash Tags
Activity Feed
Follow
Task Integration
Variation B
Project Site
Document
Repository
1293
Visits Per Month
40
Visits Per Month

27. Driving Competitive Advantage through Enhanced
Employee Engagement and Collaboration
Sydney, 21 June 2013
#staffengage

28. The vision for how social technology will underpin the
future way of working at Telstra
Nicole Birbas
Future Ways of Working Programme Lead, Telstra
#staffengage
29

29. TELSTRATEMPLATE4X3BLUEBETA|TELPPTV4TELSTRATEMPLATE4X3BLUEBETA|TELPPTV4
FUTURE WAYS OF WORKING
AT TELSTRA
JUNE 2013

30. TELSTRATEMPLATE4X3BLUEBETA|TELPPTV4
VIDEO

31. TELSTRATEMPLATE4X3BLUEBETA|TELPPTV4
OUR VISION
32

32. TELSTRATEMPLATE4X3BLUEBETA|TELPPTV4
VALUES AND OUR PATH FORWARD
PRESENTATION TITLE | PRESENTER NAME | DATE | 33

33. Driving Competitive Advantage through Enhanced
Employee Engagement and Collaboration
Sydney, 21 June 2013
#staffengage

34. Being people centric and creating an engaging
culture – in practice
Shimron Shimla
Practice Manager, Ensyst
#staffengage
35

35. Demonstration
………………………..
37
What am I
interested in?
What is most
relevant for me?
How can I make
an impact?
Constant (yet
Subtle) request
for feedback
Drive change
through feedback
and usage
patterns
What has the most
valuable impact on
Employee
Experience?
Employee Experience
Easily find
relevant People
Easily find
relevant Content
Automatic
suggestions of
related People /
Content
People
Centric
Engaging
Content
“Findability”

36. http://staffengage.sharepoint.com
38

37. Sara Davis
39
User: SaraD@staffengage.onmicrosoft.com
Password: Ensyst123
Comms
Manager
• Get Staff, Partners and
Customers to Connect
• Ensure Correct Information is
Shared
• Contribute to Company’s
Body of Knowledge
• Create a Sense of Belonging

38. Katie Jordan
41
People &
Culture
Manager
• Ensure Clarity around Work
Patterns
• Maintain a Friendly and
Professional Work
Environment
• Spend more time with
People, and less with Paper
User: KatieJ@staffengage.onmicrosoft.com
Password: Ensyst123

39. Alex Darrow
43
Marketing
Assistant
(New)
• “Hit the Ground Running”!
• Bring my experience to the
existing Processes and
Procedures
• Become “One of the Team” as
quickly as possible
User: AlexD@staffengage.onmicrosoft.com
Password: Ensyst123

40. Driving Competitive Advantage through Enhanced
Employee Engagement and Collaboration
Sydney, 21 June 2013
#staffengage
45

41. Questions
#staffengage

42. What Next …..
Workshop with the Ensyst Team Tour of the Microsoft Office

44. Questions?
49