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I Said Your Name in an Empty Room:
  Grieving and Continuing Bonds on
              Facebook

   Emily Getty
   Jessica Cobb
  Meryl Gabeler
 Christine Nelson
    Ellis Weng
 Jeffrey Hancock


                             CHI 2011
                           Vancouver, BC
Front or Back Stage Grieving?
                                -  Social life with
                                metaphor of drama

                                -  Grief is a back stage
                                emotion, individuals can
                                experience relief when it
                                is bought to the forefront
Front or Back Stage Grieving?
                                -  Social life with
                                metaphor of drama

                                -  Grief is a back stage
                                emotion, individuals can
                                experience relief when it
                                is bought to the forefront

                                ‐ Public expression of grief 
                                ‐ Social support 
                                ‐ Story telling 
Continuing Bonds or Letting Go?


                                  Mourners must let go to
                                  heal

                                            VS

                                  Maintaining a relationship
                                  with the deceased is
                                  beneficial
Posts      Translated 
Collected 
                             analyzed        LIWC 
wall posts    Developed                                     Mixed 
                             LinguisCc    results into 
 from 11      a script to                                  models 
                             Inquiry &      several 
deceased      preprocess                                  staCsCcal 
                               Word         indices 
Facebook      the posts.                                   analysis. 
                               Count       matching 
  users. 
                              (LIWC).     predicCons 
Front‐Stage Grieving 


      % Sorrow and Grief Words  


                                   Still can’t believe
                                   your gone… have so
                                   much I wanna tell
                                   you and it hurts to
                                   know your not there
                                   =( Miss you buddy
Front‐Stage Grieving 


      % Sorrow and Grief Words  

   •  Sad emoCon terms (LIWC) 
                                   Still can’t believe
                                   your gone… have so
                                   much I wanna tell
                                   you and it hurts to
                                   know your not there
                                   =( Miss you buddy
Front‐Stage Grieving 
                                                    Funeral image here 

          % Sorrow and Grief Words  
                            Series 1 
  4.50 
  4.00 
  3.50 
                                              Still can’t believe
  3.00                                        your gone… have so
  2.50                                        much I wanna tell
  2.00                                        you and it hurts to
  1.50                                        know your not there
  1.00 
                                              =( Miss you buddy
  0.50 
  0.00 
             Pre‐Passing      Post‐Passing 
Front‐Stage Grieving 
                                           Funeral image here 

      % Social OrientaCon Words 

                                   I was thinking about
                                   you… and then stupid
                                   facebook told me to send
                                   you a message… but I
                                   guess writing this on
                                   your wall means that
                                   someone will read it…
                                   and know that they
                                   aren’t alone in their
                                   sorrow
Front‐Stage Grieving 
                                           Funeral image here 

      % Social OrientaCon Words 

   •  Social dimension (LIWC)      I was thinking about
                                   you… and then stupid
                                   facebook told me to send
                                   you a message… but I
                                   guess writing this on
                                   your wall means that
                                   someone will read it…
                                   and know that they
                                   aren’t alone in their
                                   sorrow
Front‐Stage Grieving 
                                                      Funeral image here 

          % Social OrientaCon Words 
                            Series 1 
    40                                        I was thinking about
    35 
                                              you… and then stupid
    30 
                                              facebook told me to send
    25 
                                              you a message… but I
    20 
                                              guess writing this on
    15 
                                              your wall means that
    10 
     5 
                                              someone will read it…
     0 
                                              and know that they
             Pre‐Passing      Post‐Passing    aren’t alone in their
                                              sorrow
Front‐Stage Grieving 
                                     Funeral image here 
         % PosiCve Memory 

                             … Even tho my heart is
                             broken I can’t help but
                             laugh at the memories I
                             have with u… like u
                             running out to the pool
                             in ur speedo! Hahaha
                             everyone was cracking
                             up! And as usual it was
                             you who made us all
                             laugh! …
Front‐Stage Grieving 
                                     Funeral image here 
         % PosiCve Memory 

   •  RaCo verb to noun      … Even tho my heart is
                             broken I can’t help but
                             laugh at the memories I
                             have with u… like u
                             running out to the pool
                             in ur speedo! Hahaha
                             everyone was cracking
                             up! And as usual it was
                             you who made us all
                             laugh! …
Front‐Stage Grieving 
                                     Funeral image here 
         % PosiCve Memory 

   •  RaCo verb to noun      … Even tho my heart is
   •  Past tense verbs       broken I can’t help but
                             laugh at the memories I
                             have with u… like u
                             running out to the pool
                             in ur speedo! Hahaha
                             everyone was cracking
                             up! And as usual it was
                             you who made us all
                             laugh! …
Front‐Stage Grieving 
                                      Funeral image here 
         % PosiCve Memory 

   •  RaCo verb to noun       … Even tho my heart is
   •  Past tense verbs        broken I can’t help but
   •  PosiCve emoCon words    laugh at the memories I
                              have with u… like u
                              running out to the pool
                              in ur speedo! Hahaha
                              everyone was cracking
                              up! And as usual it was
                              you who made us all
                              laugh! …
Front‐Stage Grieving 
                                                    Funeral image here 
          % PosiCve Memory 
                          Series 1 
    20                                      … Even tho my heart is
    18 
    16                                      broken I can’t help but
    14                                      laugh at the memories I
    12                                      have with u… like u
    10 
     8                                      running out to the pool
     6                                      in ur speedo! Hahaha
     4                                      everyone was cracking
     2 
     0 
                                            up! And as usual it was
           Pre‐Passing      Post‐Passing    you who made us all
                                            laugh! …
LeWng Go or ConCnuing Bonds? 
                                Funeral image here 
LeWng Go or ConCnuing Bonds? 
                                         Funeral image here 


  Non‐immediacy Index  
                                “Anytime someone asks
                                me why I want to be a
       •  arCcles               teacher, I think of you
                                and smile. Thanks for
                                inspiring me. I still miss
                                you and I always will!”
LeWng Go or ConCnuing Bonds? 
                                         Funeral image here 


  Non‐immediacy Index  
                                “Anytime someone asks
                                me why I want to be a
       •  arCcles               teacher, I think of you
       •  six le[er words       and smile. Thanks for
                                inspiring me. I still miss
                                you and I always will!”
LeWng Go or ConCnuing Bonds? 
                                         Funeral image here 


  Non‐immediacy Index  
                                “Anytime someone asks
                                me why I want to be a
       + arCcles                teacher, I think of you
       + six le[er words        and smile. Thanks for
       ‐ 1st person singular    inspiring me. I still miss
                                you and I always will!”
LeWng Go or ConCnuing Bonds? 
                                          Funeral image here 


  Non‐immediacy Index  
                                 “Anytime someone asks
                                 me why I want to be a
       + arCcles                 teacher, I think of you
       + six le[er words         and smile. Thanks for
       ‐  1st person singular    inspiring me. I still miss
       ‐  discrepancy words      you and I always will!”
LeWng Go or ConCnuing Bonds? 
                                          Funeral image here 


  Non‐immediacy Index  
                                 “Anytime someone asks
                                 me why I want to be a
       + arCcles                 teacher, I think of you
       + six le[er words         and smile. Thanks for
       ‐  1st person singular    inspiring me. I still miss
       ‐  discrepancy words      you and I always will!”
       ‐  present tense verbs 
Non‐immediate    Series 1 
                     6 

                     4 

                     2 

                     0 

                    ‐2 

                    ‐4 

                    ‐6 

                    ‐8 
Immediate 
                             Pre‐Passing    Post‐Passing 
Front Stage Grieving   Continuing Bonds
I Said Your Name in an Empty Room:
      Grieving and Continuing Bonds on
                  Facebook

Emily Getty, erg29@cornell.edu
Jessica Cobb, jcc97@cornell.edu
Meryl Gabeler, mag359@cornell.edu
Christine Nelson, cln28@cornell.edu
Ellis Weng, ew82@cornell.edu
Jeffrey Hancock, jeff.hancock@cornell.edu


                                              CHI 2011
                                            Vancouver, BC
“i miss you so much. sometimes i just need you to
                    make me laugh.”
                    “Merry Christmas! Thanks for the visit
                   lastnight... always good to see you in my
                                                    dreams.”
“i wish the world had more people like you
in it. you know i love you.”

          “thinking about you today. miss u.”

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I Said Your Name in an Empty Room: Grieving and Continuing Bonds on Facebook

  • 1. I Said Your Name in an Empty Room: Grieving and Continuing Bonds on Facebook Emily Getty Jessica Cobb Meryl Gabeler Christine Nelson Ellis Weng Jeffrey Hancock CHI 2011 Vancouver, BC
  • 2. Front or Back Stage Grieving? -  Social life with metaphor of drama -  Grief is a back stage emotion, individuals can experience relief when it is bought to the forefront
  • 3. Front or Back Stage Grieving? -  Social life with metaphor of drama -  Grief is a back stage emotion, individuals can experience relief when it is bought to the forefront ‐ Public expression of grief  ‐ Social support  ‐ Story telling 
  • 4. Continuing Bonds or Letting Go? Mourners must let go to heal VS Maintaining a relationship with the deceased is beneficial
  • 5. Posts  Translated  Collected  analyzed  LIWC  wall posts  Developed  Mixed  LinguisCc  results into  from 11  a script to  models  Inquiry &  several  deceased  preprocess  staCsCcal  Word  indices  Facebook  the posts.  analysis.  Count  matching  users.  (LIWC).  predicCons 
  • 6. Front‐Stage Grieving  % Sorrow and Grief Words   Still can’t believe your gone… have so much I wanna tell you and it hurts to know your not there =( Miss you buddy
  • 7. Front‐Stage Grieving  % Sorrow and Grief Words   •  Sad emoCon terms (LIWC)  Still can’t believe your gone… have so much I wanna tell you and it hurts to know your not there =( Miss you buddy
  • 8. Front‐Stage Grieving  Funeral image here  % Sorrow and Grief Words   Series 1  4.50  4.00  3.50  Still can’t believe 3.00  your gone… have so 2.50  much I wanna tell 2.00  you and it hurts to 1.50  know your not there 1.00  =( Miss you buddy 0.50  0.00  Pre‐Passing  Post‐Passing 
  • 9. Front‐Stage Grieving  Funeral image here  % Social OrientaCon Words  I was thinking about you… and then stupid facebook told me to send you a message… but I guess writing this on your wall means that someone will read it… and know that they aren’t alone in their sorrow
  • 10. Front‐Stage Grieving  Funeral image here  % Social OrientaCon Words  •  Social dimension (LIWC)  I was thinking about you… and then stupid facebook told me to send you a message… but I guess writing this on your wall means that someone will read it… and know that they aren’t alone in their sorrow
  • 11. Front‐Stage Grieving  Funeral image here  % Social OrientaCon Words  Series 1  40  I was thinking about 35  you… and then stupid 30  facebook told me to send 25  you a message… but I 20  guess writing this on 15  your wall means that 10  5  someone will read it… 0  and know that they Pre‐Passing  Post‐Passing  aren’t alone in their sorrow
  • 12. Front‐Stage Grieving  Funeral image here  % PosiCve Memory  … Even tho my heart is broken I can’t help but laugh at the memories I have with u… like u running out to the pool in ur speedo! Hahaha everyone was cracking up! And as usual it was you who made us all laugh! …
  • 13. Front‐Stage Grieving  Funeral image here  % PosiCve Memory  •  RaCo verb to noun  … Even tho my heart is broken I can’t help but laugh at the memories I have with u… like u running out to the pool in ur speedo! Hahaha everyone was cracking up! And as usual it was you who made us all laugh! …
  • 14. Front‐Stage Grieving  Funeral image here  % PosiCve Memory  •  RaCo verb to noun  … Even tho my heart is •  Past tense verbs  broken I can’t help but laugh at the memories I have with u… like u running out to the pool in ur speedo! Hahaha everyone was cracking up! And as usual it was you who made us all laugh! …
  • 15. Front‐Stage Grieving  Funeral image here  % PosiCve Memory  •  RaCo verb to noun  … Even tho my heart is •  Past tense verbs  broken I can’t help but •  PosiCve emoCon words  laugh at the memories I have with u… like u running out to the pool in ur speedo! Hahaha everyone was cracking up! And as usual it was you who made us all laugh! …
  • 16. Front‐Stage Grieving  Funeral image here  % PosiCve Memory  Series 1  20  … Even tho my heart is 18  16  broken I can’t help but 14  laugh at the memories I 12  have with u… like u 10  8  running out to the pool 6  in ur speedo! Hahaha 4  everyone was cracking 2  0  up! And as usual it was Pre‐Passing  Post‐Passing  you who made us all laugh! …
  • 17. LeWng Go or ConCnuing Bonds?  Funeral image here 
  • 18. LeWng Go or ConCnuing Bonds?  Funeral image here  Non‐immediacy Index   “Anytime someone asks me why I want to be a •  arCcles  teacher, I think of you and smile. Thanks for inspiring me. I still miss you and I always will!”
  • 19. LeWng Go or ConCnuing Bonds?  Funeral image here  Non‐immediacy Index   “Anytime someone asks me why I want to be a •  arCcles  teacher, I think of you •  six le[er words  and smile. Thanks for inspiring me. I still miss you and I always will!”
  • 20. LeWng Go or ConCnuing Bonds?  Funeral image here  Non‐immediacy Index   “Anytime someone asks me why I want to be a + arCcles  teacher, I think of you + six le[er words  and smile. Thanks for ‐ 1st person singular  inspiring me. I still miss you and I always will!”
  • 21. LeWng Go or ConCnuing Bonds?  Funeral image here  Non‐immediacy Index   “Anytime someone asks me why I want to be a + arCcles  teacher, I think of you + six le[er words  and smile. Thanks for ‐  1st person singular  inspiring me. I still miss ‐  discrepancy words  you and I always will!”
  • 22. LeWng Go or ConCnuing Bonds?  Funeral image here  Non‐immediacy Index   “Anytime someone asks me why I want to be a + arCcles  teacher, I think of you + six le[er words  and smile. Thanks for ‐  1st person singular  inspiring me. I still miss ‐  discrepancy words  you and I always will!” ‐  present tense verbs 
  • 23. Non‐immediate  Series 1  6  4  2  0  ‐2  ‐4  ‐6  ‐8  Immediate  Pre‐Passing  Post‐Passing 
  • 24. Front Stage Grieving Continuing Bonds
  • 25. I Said Your Name in an Empty Room: Grieving and Continuing Bonds on Facebook Emily Getty, erg29@cornell.edu Jessica Cobb, jcc97@cornell.edu Meryl Gabeler, mag359@cornell.edu Christine Nelson, cln28@cornell.edu Ellis Weng, ew82@cornell.edu Jeffrey Hancock, jeff.hancock@cornell.edu CHI 2011 Vancouver, BC
  • 26. “i miss you so much. sometimes i just need you to make me laugh.” “Merry Christmas! Thanks for the visit lastnight... always good to see you in my dreams.” “i wish the world had more people like you in it. you know i love you.” “thinking about you today. miss u.”