1. Emilie Maltais
869 Oasis Drive
Mississauga, Ontario L5V 0C6
289-939-1712
emilie_maltais@outlook.com
PROFILE
 Excellent communication skills with ability to express ideas both verbal and written
 Co-operative team player recognizing and respecting peoples diversity, individual differences and
perspective
 Flexible, willing to work days, evenings, weekends and statutory holidays
 Demonstrate positive attitude in dealing with resistant and irate customers
 Ability to attend to detail, work accurately,and manage time effectively
 Fluent in both English and French:
RELEVANT EXPERIENCE
Sales
 Ability to quickly grasp processes / instructions and do mathematical calculations
 Answer customer inquiries clearly and directly.
 Helped customers identify services or products that best suit their needs.
 Handle difficult customers in a patient and professional manner.
 Adapt to changing work environments.
 Keep the shopping area safe,tidy and clean to keep the store presentable.
 Preparing sales book and seasonal/ promotional pamphlet
 Setting appointments for deliveries.
 Preparing sales receipts
 Building clienteles database by going door to door for promotion.
 Responsible for data entry and follow up with customers
Customer Service
 Professional attitude towards customer satisfaction
 Greeted all customers in a professional manner
 Able to resolve customers complaints on as needed basis
 Assisted all customer inquiries and concerns
 Provided top quality service by actively listening and communicating
EMPLOYMENT EXPERIENCE
Administrative clerk Emkay Canada Leasing Corp. 2013
Sales Representative Avon 2008
EDUCATION & TRAINING
Sheridan College
REFERENCES AVAILABLE UPON REQUEST