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Problem statement
Stakeholder
NEEDS A WAY TO
(describe person using empathetic language) (needs are VERBS)
DO
SAY
THINK
FEEL
BECAUSE
InsightNeed
STAKEHOLDER
Insights
Design Thinking Action Lab 2013
search for specialized courses
what‘s the hype?
does not seek to know the job market
overloads when studies and works
change course because
of the job market
need more incentive for labor market
need more incentive for labor market
change the profession even
attending another course
needs more experience to work
the job requires more than the
course prepares
engage to labor market.
stimulus
missing stimulus
study and work is quite satisfying?
students
students

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EMPATHY MAP and PROBLEM STATEMENT

  • 1. Problem statement Stakeholder NEEDS A WAY TO (describe person using empathetic language) (needs are VERBS) DO SAY THINK FEEL BECAUSE InsightNeed STAKEHOLDER Insights Design Thinking Action Lab 2013 search for specialized courses what‘s the hype? does not seek to know the job market overloads when studies and works change course because of the job market need more incentive for labor market need more incentive for labor market change the profession even attending another course needs more experience to work the job requires more than the course prepares engage to labor market. stimulus missing stimulus study and work is quite satisfying? students students