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ELIAS FADY YOUNES
Lebanon, Zouk Mikael, Presidence Main Road, Kahwaji Elec. Bldg | +9619213740 | elie.younes@hotmail.com
Creative, highly motivated, result and goal oriented professional who demonstrates passion and honed skill set
acquired over the years in the hospitality industry. Ensures that customer’s satisfaction is always on top of the
priority list and delivers excellent service at all times.
HIGHLIGHTS OF QUALIFICATIONS
 Customer Oriented
 Experienced in Sales
 Analytical Problem Solving
 Team Management / Leadership
 Team player
 Customer Oriented
 Bartending
 Process Oriented
 Cooperative and
participative
 Flexible
 Integrity
ACHIEVEMENTS AND CONTRIBUTIONS
 Received recognitions and awards for exceeding the monthly KPI at SHTRUMPF RESTAURANT.
 Promoted as Shift Leader in July 2013 for an outstanding contribution on monthly target growth and
was recognized for achieving and exceeding the weekly KPI at SHTRUMPF RESTAURANT.
 Received recognition in December 2011 at H&M LEBANON on Exceptional Selling by consistently
exceeding monthly sales target.
EMPLOYMENTHISTORY
AISHTI (TSG Group), December 28th2015- Present
Sales Executive & Cashier, Seaside Aishti Mall (Dbayeh), Lebanon
 Execute operational and sale techniques while extending outstanding services to customers.
 Collaborate with sales team for new product offerings.
 Makes sales referrals, cross –sell, products and introduce new ones.
 Handle cash register and manage cash receivable and payables.
 Perform cash or credit card transactions for customer purchases.
 Guide customers with new products by providing relevant information.
 Pleasantly deal with customers to ensure service satisfaction.
 Resolves customer complaints by investigating problems; developing solutions and making
recommendations to management.
 Keeps management informed by submitting activity and transaction reports.
 Contributes to team effort by accomplishing related results as needed.

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EM SHERIF (Crystal Group), November 2014- October 2015
Captain Waiter, The Address Hotel Downtown Dubai, United Arab Emirates
 Maintained professional manner and style as specified by the Restaurant Manager.
 Fully conversant with every dish served in the restaurant and provided explanations as requested.
 Made sure that the billing procedure is thorough, correct and signed at completion of each meal.
 Made sure that service is at all times performed in a professional manner following standards set by
the management.
 Obtained feedback from guests and used this to improve service and to pass on such to the Restaurant
Manager.
 Welcomed and took food orders from guests.
 Promoted all products offered in the restaurant.
 Met goal of meeting guest wishes as reasonably as possible.
 Maintained good communication between Kitchen/Restaurant and other departments on a daily basis.
 Maintained a high standard of cleanliness in the Restaurant area.
 Made sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and
utilized at all times.
 Made sure that all appliances, fixtures and fittings are safe and work in accordance with Health &
Safety regulations and report any faults to the Restaurant Manager or his Assistants.
 Was fully aware of the Restaurant’s Fire Safety Procedures and Health & Safety regulations.
SHTRUMPF Restaurant, May 2013 - September 2014
Shift Leader, Sahel Alma Jounieh، Keserwan, Lebanon
 Managed staff when the manager is not on duty.
 Directed other employees through their daily routines and interacted with customers to make sure
that they have a satisfactory experience.
 Acted as quality control, ensuring customer satisfaction through adhering to company policy.
Waiter, Sahel Alma Jounieh، Keserwan, Lebanon
 Greeted guests and made them feel comfortable.
 Learned menu items and was able to describe them appropriately to guests.
 Took beverage and food orders.
 Delivered beverages and food in a timely manner.
 Refilled beverages throughout the meal.
 Checked-in with guests to ensure that everything is going well.
 Cleared dirty dishes from table.
 Delivered guest’s bill and thank them for dining at the restaurant.
 Worked with other servers and maintained a team player attitude.

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PRALINA Pub, July 2012 - March 2013
Bartender, Jounieh Old Souk Lebanon
 Prepared alcohol or non-alcohol beverages.
 Mixed ingredients to prepare cocktails.
 Planned and presented bar menu.
 Interacted with customers, took orders and served snacks and drinks.
 Assessed customers’ needs and preferences and made recommendations.
 Checked customers’ identification and confirmed it meets legal drinking age.
 Restocked and replenished bar inventory and supplies.
 Maintained guest focused and nurtured an excellent guest experience.
 Complied with all food and beverage regulations.
H&M LEBANON (Al ShayaGroup), November 2011 - June 2012
Sales Executive, Dbayeh Beirut, Lebanon
 Maintained relationships with clients by providing support, information, and guidance.
 Identified product improvements or new products by keeping up to date with industry trends.
 Maintained quality service by establishing and enforcing organization standards.
 Contributes to team effort by accomplishing related results as needed.
 Maintained rapport with customers, able to upsell and successfully sell other products.
PARADOXRestaurant, February 2010 - October 2011
Waiter, ATCL Jounieh, Lebanon
LINA’S CAFÉ, October 2009 - December2010
Waiter, Kaslik, Lebanon
 Greeted guests and made them feel comfortable.
 Learned menu items and was able to describe them appropriately to guests.
 Took beverage and food orders.
 Delivered beverages and food in a timely manner.
 Checked-in with guests to ensure that everything is going well.
 Refilled beverages throughout the meal.
 Delivered guest’s bill and thank them for dining at the restaurant.
 Worked with other servers and maintained a team player attitude.

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SKILLS AND EXPERTISE
 Bartending, Food and Beverage service, Food and Personal Hygiene
 Microsoft word, Microsoft Excel, Microsoft Power Point, HTML, Squirel & Omega systems
 Customer service, team work, leadership
VOLUNTEER EXPERIENCE
 Instructor in the summer camp of the Tele Lumiere-Lebanon , August 2010 | Kfarmashoun, Lebanon
LANGUAGES
 Arabic: Native, written and oral proficiency
 French: Native written, and oral proficiency
 English: Professional, written and oral proficiency
EDUCATION
 St Joseph school – Zouk Mikael
Lebanese Baccalaureate, Economics and Sociology
2005 – 2008
 Shtrumpf – Food and service quality controller
Hospitality and food hygiene , courses and sessions
 FNB – CYAN , Bartending team – Kaslik
Bartending courses and sessions
PERSONAL INFORMATION
 Date of Birth: 11th of January 1992
 Place of Birth: Abu Dhabi, United Arab Emirates
PERSONAL REFERENCE
 To be furnished upon request