Eileen F. McCoubrey has over 20 years of experience in technical writing, documentation, and editorial roles. She has extensive experience developing user guides, training materials, and documentation for software systems like SharePoint and tax filing systems. Her background includes migrating systems to new platforms, creating documentation for training, and ensuring compliance with accessibility standards. She is proficient in various content authoring tools and has instructed others in their use.

1. EILEEN F. McCOUBREY
5964 Piney Grove Way 703.743.2193
Gainesville, VA 20155 mccoubreye75@gmail.com
TECHNICAL WRITER / EDITORIAL SPECIALIST
SharePoint 2013 • MS Office Suite•Instructional Workbooks/Materials
PTC/Arbortext Editor Instructor • Publishing Production Management•Project Manager•QA
Section 508 - Word+PDF Documents
PROFESSIONAL EXPERIENCE HIGHLIGHTS
 Team member for major company-wide migration to SharePoint 2013
 Developed 225+ SharePoint articles for user technical support
 Created PowerPoints and user guides for SharePoint training and demonstrations for collaboration among colleagues
 Developed communication/training materials, scripted training webinars
 Created / reviewed/proofread content and formats communications for SharePoint IRS technical documents
 Conducted QA on XML coding to ensure compliance with client specified requirements
Key strengths:
 Documentation / Editing
 User advocate focused on problem solving
 Wide-range of experience in all phases of publishing and extensive editorial skills
 Ability to think on my feet and make quick decisions when a deadline may be compromised
 Embrace challenges as opportunities
 Independent worker needing minimum supervision
 Dependable, efficient, reliable
 Eager to learn new technologies and processes
ELECTRONIC COMMERCE CONNECTIONS INC. (ECC) / JOHNS HOPKINS
(Two-week special project) May 2015
Technical Writer
 CompiledFinancial Specificationsof XMLelementsandAgenda/Programforupcomingconference
CONVERGENZ / Fannie Mae August 2014 – January 2015
Technical Writer
 Supported major migration to SharePoint 2013 to enhance productivity / collaboration among employees.
 Interacts with all staff levels (including senior leadership) providing support for state-of-the-art technology.
 Reviews/guides work to produce the best product and services for end user experience.
 Creates, develops, designs, and publish technology user support documentation (user guides, job aides,
process maps, and online help systems, for systems or applications).
 Participates in determining objectives of and approaches to assignments.
 Created specialized module for COTS software to enable linking within IRS documents for the Web.
 Developed use cases for testing Common Operating Environment (COE) compliance.
CONVERGENZ / SAIC May 2013 – January 2014
Editorial Specialist / Technical Editor (IRS Contracts – defunded)
Infrastructure Strategy and Investment Planning (ISIP): Conceptual Technical Architecture
 Edited technical documentation: format, clarity, overall cohesiveness; consistency.
SharePoint 2010: Services and Service Applications Documentation
 Worked independently exercising independent judgment and adherence to government guidelines.
 Interfaced with developers, other production groups in coordinating/preparing.

2. DDL OMNI (Two-month special project) July 2013 – October 2013
PTC/Arbortext Editor Software Specialist
 Converted Word document into XML Arbortext Editor; Edited and checked format consistency.
VIRTUO GROUP / Internal Revenue Service September 2012 – January 2013
Technical Analyst (IRS Contract - defunded)
Conducted Win 7 Post-Migration analysis for IRS users / tested features with users prior to product distribution.
 Provided lessons learned and after-action reviews to team to update procedures.
ELECTRONIC COMMERCE CONNECTION, INC. (EEC) March 2011 – May 2012
Technical Document Specialist/ XML Analyst / QA (IRS contract - defunded)
Developed instructional aids for analysts to maintain vocabulary consistency and compliance
 Analyzed/developed vocabulary in XML database for conversion of IRS tax forms for multiple platforms.
 Advised IRS enterprise team on usage of XML schemas/vocabulary to ensure uniformity to standards.
LOCKHEED MARTIN MANAGEMENT SYSTEMS (Business) December 2010 – February 2011
Senior Technical Writer – IRS Enterprise Life Cycle (ELC) (Contract defunded)
 Researched use of proper technical terminology and adherence to IRS ELC standards.
 Composed and edited technical information for use by technical and nontechnical personnel.
LOCKHEED MARTIN MANAGEMENT SYSTEMS (IT Div.) May 1999 – December 2010
Senior XML Tech Support / Document Specialist – Computer Assisted Publishing System (CAPS)
XML Group Task Lead / XML Software Instructor of IRS Tax Specialists (TLS)
 Users advocate/help desk support; PTC/Arbortext Editor instructor to create / edit IRS Forms
Instructions and Publications in the Tax Forms and Publications (TF&P) Division.
 Coordinated technical documentation related to XML/SGML to enhance uniformity among IRS entities.
 Established tracking procedures for pre-/post-implementation to document lessons learned.
 Scripted Standard Operating Procedures (SOPs) that ensured standardization of work processes.
 Recommended additions / changes to Document Type Definition (DTD), upgrades, and customizations
 Supported developers with implementation of new features, customizations, and created documentation.
 Assisted Alternative Media Center (AMC) in addressing requirements for complying with Section 508 and
development of Verbal Descriptive Narratives (VDN) providing accessibility of electronic information.
 Represented company and IRS as speaker at Arbortext Users Group International (AUGI) 2001 meeting.
ELECTRONIC COMMERCE CONNECTIONS, INC. September 1998 – April 1999
SGML Instructor and QA Publication / Production Specialist
REED TECHNOLOGY & INFORMATION SERVICES November 1997 – August 1998
Complex Document Analyst
RESEARCH INSTITUTE OF AMERICA, INC. (Thomson Corporation) July 1993 – August 1997
Manager, Publishing/Production Scheduling/Editorial Support
BUREAU OF NATIONAL AFFAIRS, INC.
Manager, Publishing/Production Manager, Technical and Editorial Support
EDUCATION BS University of Maryland, College Park
PUBLIC TRUST ACTIVE: MBI, Department of the Treasury IRS - Effective to 6/2016