1. Eddie Pryor
1514 Yorkshire Dr, Allen, Texas 75002
Phone: (972) 207-3635
Email: pryor.eddie@hotmail.com
Personal Attributes
• Strategic planning and execution • Strong work ethic and morals
• Strong business development • Highly adaptive to change
• Good oral/written communication skills • Team player
• Excellent analytical & problem solving skills • Top performer in every job role
Professional Experience
Ericsson Inc, Plano, TX.
Senior Engagement Manager
09/2013 – Present
• Manages engagement team and mentors new hires on job responsibilities,
• Responsible for customer product delivery, supporting software launch schedules, and
resolving product escalations.
• Accountable for providing customer solutions for product issues, maintaining customer
deployment schedules, and identifying process/procedures that improve customer efficiency.
• Provides customer coaching at the senior management level focused on improving time to
market via beta testing, prerelease feature validation, and identifying blocking defects earlier
in the SDLC. These steps result in fewer software sustaining builds and a quicker customer
deployment cycle.
• Driving the feature enhancement change control process resulted in 10+ customer features
being added to the Mediaroom product.
• Works with OEMs (ex; Hulu, HP, Broadcom, Cisco) on product compatibility issues between
Mediaroom and their products.
• Collaborates with internal legal team on FCC mandates to ensure Mediaroom product continues
to comply with the Communications and Video Accessibility Act (CVAA).
Microsoft Corporation, Las Colinas, TX.
Engagement Manager
09/2008 – 09/2013
• Assisted product engineering in launching wireless Mediaroom client
• Point of contact for customer escalations spanning Mediaroom client, Mediaroom server,
Applications Services, Mediaroom Data Services, Application Development Kit and the
Mediaroom Scalability Test Framework
• Revamped the feature enhancement change control process by getting customer to prioritize
and rank requests based on consumer trends, projected revenue, and ability to grow market
share.

2. o Taking a more strategic approach to identifying potential features resulted in 20+
customer features being added to the Mediaroom product.
• Managed and delivered the first Windows 8 U-verse App and second Windows 7 U-verse app.
DS3 Datavaulting, Fairfax, VA.
Sales Engineer/Consultant
05/2004 – 05/2006
• Provide datavaulting solutions to C-Level Executives for the Southwest region of the US.
• Troubleshoot and resolve datavaulting software and network connectivity issues
• Remotely manage client networks
• Performed SE sales support, PM, consulting services for my region.
• Performed short-term and long-term capacity planning for customers.
• Provide technical training concentrated on datavaulting technology, Asigra software, basic
lifecycle management, delta blocking, compression ratios and data encryption
Jenkens & Gilchrist, Dallas, Texas
Senior Server Administrator/Team Lead
07/2004 – 05/2006
• System Administrator that managed a multi-site AD domain covering Dallas, Austin, Houston, San
Antonio, Pasadena, Los Angeles, Chicago, Washington DC, and New York
• AD Domain contained 100+ servers and supported 1500
• Created sites, subnets, site links, and connection objects for Active Directory.
• Provided corporate wide software deployment via SMS.
• Provided corporate wide PC imaging via RIS.
• Completed Exchange 5.5 to Exchange 2003 migration
NWA Consulting, Inc., Dallas, Texas
Consultant - Contracted to Susan G. Komen Breast Cancer Foundation
04/1999 – 07/2004
• Managed multi-site AD domain spanning 120 locations.
• Provided corporate wide software deployment via SMS.
• Supported Windows NT4/2000/2003, Exchange 5.5/2000, and SMS 2.0
• Completed Migrations: NT4 to Windows 2000, Windows 2000 to Windows 2003, and Exchange
5.5 to 2000
CNC Global Resources, Dallas, Texas
System Administrator - Contracted to Nortel Networks
05/1998 – 04/1999
• System administrator AD domain with 100+ servers.
• Installed, configured, and managed: Windows 2000, SMS 1.2, Visual SourceSafe, and ArcServe.
• Managed the R&D lab that allowed 3rd
parties to test their applications against Nortel HW
products (ex: Meridian1 telephony switch).
• Managed subnetting for lab.
Sprint, Dallas, Texas
Systems Engineer - Contracted to Baylor Hospital
01/1998 – 05/1998
• Part of team that migrated 3000+ Lotus Notes users to Exchange 5.5, imaged 3000 Windows 98
computers via Ghost, and migrated 300+ Novell Netware servers to Windows NT.
MCI, Dallas, Texas
Systems Engineer
06/96 – 01/98
• Streamlined large-scale desktop rollouts via Ghost software imaging.
• Team lead for group that managed 15 data centers.

3. • Built and maintained server systems, desktops, and racks for the MCI customers that purchased
our managed network service offering.
• Installed server systems in racks and configured desktop systems after image load completed.
Interim Technology, Dallas, Texas
UNIX Operator - Contracted to Southwestern Bell Mobile Systems
07/94 – 06/96
• Managed billing jobs for Southwestern Bell Mobile Systems
• Assisted in the development of a UNIX shell GUI used to monitor billing batch jobs.
• Automating the billing batch removed human error and led to improved efficiency.
Education
Devry University, Irving, Texas
Degree: BS Technical Management, Graduated Magna Cum Laude
2006 - 2008
Southwest Texas State University
Major: Physical Therapy
1992 - 1994
Certifications
MCSE #412818 1998
Nortel Networks Certified Support Specialist 1999
Fundamentals of Project Management (Villanova University) 2002
Implement Data Protection on Dell Storage 2004
Military Service
US Army, Ft. Hood, Texas
Status: Honorable Discharge
Awards: Army Achievement Medal, Good Conduct Medal
09/1987 - 02/1992