ResidentsHQ: An overview, presentation by Asesh Sarkar at Be2camp 2008, London, 10 October

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© ResidentsHQ 2008
An overview of our proposition
Building vibrant, sustainable and efficiently managed communities
October 2008

2. Contents
1. Background
2. Benefits of joining ResidentsHQ
3. Demonstration
4. Case Study
5. Press coverage
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3. 1. ResidentsHQ background
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4. Our vision, services and the market context
http://www.ResidentsHQ.com
Our Vision
Our vision is to help modern residential
developments transition into vibrant,
sustainable and efficiently managed
communities.
Our Services
We host a private, password-protected
ResidentsHQ social networking website
for each development that registers with
us. This website makes it easy for
residents to interact with each other and
their development’s management.
The Market Context
ResidentsHQ has been founded in
response to two market trends: 1) the
desire to build vibrant communities in the
growing number of high density dwellings;
and 2) the increasing complexity of
managing communications to residents in
ever larger developments.
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5. 2. Benefits of joining ResidentsHQ
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6. Why join ResidentsHQ?
Benefits to Residents Benefits to Residents’ Committees
We make it easy for residents to interact We make it easy for residents’ committees
with each other and form communities, by: to communicate with residents, by:
• Viewing personal profiles of other residents • Posting announcements to residents
• Organising clubs and events • Sharing important documents (eg minutes)
• Sharing reviews of local businesses • Allowing residents to easily get in touch
• Listing goods in the local marketplace
We make it easy for residents’ committees
• Discussing news in an online forum
to consult with residents, by facilitating
• Arranging car sharing
online surveys and discussions.
Benefits to Management Companies Benefits to Developers
We support management companies, by: We support developers, by:
• Proving an efficient channel for • Providing an efficient communication (and
communicating with residents marketing) channel with residents
• Quantitatively assessing the performance of • Improving resident satisfaction & addressing
services provided to residents through online the Calcutt Review recommendations
surveys • Increasing sales by demonstrating
• Reducing the overhead of managing in- community spirit/vibrancy in developments
house built residents’ websites
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7. 3. ResidentsHQ demonstration
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8. Log-in page
Each development has
its own private
ResidentsHQ website
Access is restricted to
residents only, with
passcodes provided by
post to ensure
authenticity
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9. Profile page
Residents can add a
personal profile to help
neighbours with common
interests get in touch
Residents can contact
each other via secure
internal e-mail
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10. Clubs and events page
Residents can organise
one-off or recurring
clubs and events and
view which residents
will be attending
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11. Reviews page
Residents can review local
businesses in a range of
categories
Reviews help residents pick
businesses who have been
recommended by their
neighbours
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12. Estate management page
Estate management* can
post announcements for
residents to view
Residents can easily get in
contact with estate
management
Estate management can
gauge residents opinions
through online surveys
* Estate management includes the management
company or the residents’ committee
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13. Forum page
Residents can add or
participate in online forum
threads - residents disclose
real names to help keep the
discussion constructive
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14. Today’s news page
Each day residents are
provided with a personal
‘today’s news’ update with the
latest ‘resident generated
content’ to keep them coming
back to the website
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15. 4. Case Study
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16. ResidentsHQ at Royal Arsenal
ResidentsHQ launched at Royal Arsenal in June 2008 – a flagship Berkeley Homes
development with 1,000 properties.
We have achieved some outstanding results:
• 480+ residents have signed-up to ResidentsHQ
already
• 80 residents on average log-in to ResidentsHQ
each day
• Residents are initiating a range of community
activities, including: a running club, football club,
mothers/toddlers group, poker night and party in
the local park
• The Residents’ Committee and Management
Company are able to engage residents in a much
more effective and convenient manner
• Applications to join the Residents’ Committee have
increased
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17. 5. Press coverage
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18. ResidentsHQ in the press
ResidentsHQ launched to the press at the start of January 2008 and continues to be
featured in the national, property and technology media.
Home on the web
February 1, 2008
You've bought your nice new-build flat in a spanking-
new development, so the next thing is to meet the
neighbours. In this modern age it is not as simple as
knocking on doors and asking for a spoonful of sugar.
No, the new way to meet the neighbours is via the
internet. www.residentshq.com is a social networking
service aiming to help residents in large developments
by making it easy for them to meet each other and build
local communities. You can view personal profiles of
fellow residents or set up clubs. Residents' associations
can use the site to post announcements or minutes of
meetings and generally keep in touch with members.
…
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