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Cause Advocacy Strategy:
How to Reach Today’s
Donors and Volunteers

As presented by Ajay Ramachandran, Chief Marketing and
Product Officer, Dynamic Signal
CampaignTech West Conference-10/29/13
Company Overview

We help organizations harness the power of
influencers, ambassadors, employees, and customers

by empowering them to be advocates

All Content Company Confidential ©2013 Dynamic Signal
Featured Clients
Sports & Lifestyle

Entertainment & Media

CPG & Consumer

Agencies
& Non-Profit

All Content Company Confidential ©2013 Dynamic Signal

Financial & Tech
Cause Advocacy Strategy

How people connect, consume and
transact has shifted dramatically.

Have you adapted your
strategy to reach today’s
donors and volunteers?

All Content Company Confidential ©2013 Dynamic Signal
Generational Giving
Importance of an effective
and multi-channel social
media program

Share of Giving

Know Your Donors Well
And potential donors. It can have a big
impact on your fundraising
performance.

Don’t Forget About Social
Media

30% Mobile Primary
Phone
59% Use Facebook
52% Gave via Direct Mail

Not always significant sources for
fundraising, but essential for
cultivating younger donors.

67% Mobile Primary
Phone
71% Use Facebook
40% Gave via Direct Mail

Direct Mail Isn’t Dead
But you might as well get familiar with
other channels before you no longer
have a choice.
Source: Blackbaud

Multichannel = New Normal
A diverse communication plan is
essential for maximizing each
generation of donors and potentials.

86% Mobile Primary Phone
77% Use Facebook
25% Follow a Charity
36% Share Info About Charity

All Content Company Confidential ©2013 Dynamic Signal
The Shift in Trust and Influence
Trust now resides with experts and “people like me.”

Your employees and volunteers are now your best spokespeople.

All Content Company Confidential ©2013 Dynamic Signal
Strategy & Approach for Advocacy Programs

ACTIVATE
Audiences

Identify and invite ambassadors/influencers into a
web/mobile based advocacy hub

MANAGE
Content

Curate user generated and brand approved content
within easy to use web and mobile environments

SHARE
and Amplify

Advocates choose which content they share and
amplify it to their personal social channels

ANALYZE
and Measure

All data is tracked and measured to provide valuable
insights (member activity, impact of shares, clicks,
reactions, etc.) that are tied to KPIs and the
program’s ROI
All Content Company Confidential ©2013 Dynamic Signal
Benefits of Cause Advocacy Programs

Authentic Voice: Empower advocates to tell your story
Reach: Reach millions when ambassadors share and amplify approved
content

Donations: Ambassadors drive friends, colleagues to give money/ time
Measure and Learn: Measure Social Media Impressions, Earned Media
Value, CTRs, Transactions

Brand Development: Align ambassadors behind consistent cause positioning
and campaign messaging

Community: Build a community drives continuous engagement
Cost savings: Reduce your reliance on paid media and PR to tell your story
All Content Company Confidential ©2013 Dynamic Signal
Energy Unites Us
Great web-based content source
Proven to drive traffic

Creates direct relationships
Enables social sharing
Tracks activity

All Content Company Confidential ©2013 Dynamic Signal
+SocialGood
The Social Good Summit inspires
technology solutions that improve
human conditions globally
260 hubs of advocates passionate
about solving our planet’s biggest
problems
Dynamic Signal organized them into
a Social Good channel of
connections

Community
Platform
Power
Sharing Tool
All Content Company Confidential ©2013 Dynamic Signal
Giving Tuesday
Online community for
influencers and advocates to
get information and share
content
Content strategy plan created

Community actively promoted
Regular reporting on detailed
metrics to optimize campaign
efforts

All Content Company Confidential ©2013 Dynamic Signal
American Cancer Society
Join Community

Drive participation in CPS-3
(Cancer Prevention Study)

Drive ACS awareness
Leverage the social reach and
influence of employees and
volunteers

All Content Company Confidential ©2013 Dynamic Signal
dynamicsignal.com
facebook.com/dynamicsignal
twitter.com/dynamicsignal
info@dynamicsignal.com

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Cause Advocacy Strategy: How to Reach Today's Donors and Volunteers

  • 1. Cause Advocacy Strategy: How to Reach Today’s Donors and Volunteers As presented by Ajay Ramachandran, Chief Marketing and Product Officer, Dynamic Signal CampaignTech West Conference-10/29/13
  • 2. Company Overview We help organizations harness the power of influencers, ambassadors, employees, and customers by empowering them to be advocates All Content Company Confidential ©2013 Dynamic Signal
  • 3. Featured Clients Sports & Lifestyle Entertainment & Media CPG & Consumer Agencies & Non-Profit All Content Company Confidential ©2013 Dynamic Signal Financial & Tech
  • 4. Cause Advocacy Strategy How people connect, consume and transact has shifted dramatically. Have you adapted your strategy to reach today’s donors and volunteers? All Content Company Confidential ©2013 Dynamic Signal
  • 5. Generational Giving Importance of an effective and multi-channel social media program Share of Giving Know Your Donors Well And potential donors. It can have a big impact on your fundraising performance. Don’t Forget About Social Media 30% Mobile Primary Phone 59% Use Facebook 52% Gave via Direct Mail Not always significant sources for fundraising, but essential for cultivating younger donors. 67% Mobile Primary Phone 71% Use Facebook 40% Gave via Direct Mail Direct Mail Isn’t Dead But you might as well get familiar with other channels before you no longer have a choice. Source: Blackbaud Multichannel = New Normal A diverse communication plan is essential for maximizing each generation of donors and potentials. 86% Mobile Primary Phone 77% Use Facebook 25% Follow a Charity 36% Share Info About Charity All Content Company Confidential ©2013 Dynamic Signal
  • 6. The Shift in Trust and Influence Trust now resides with experts and “people like me.” Your employees and volunteers are now your best spokespeople. All Content Company Confidential ©2013 Dynamic Signal
  • 7. Strategy & Approach for Advocacy Programs ACTIVATE Audiences Identify and invite ambassadors/influencers into a web/mobile based advocacy hub MANAGE Content Curate user generated and brand approved content within easy to use web and mobile environments SHARE and Amplify Advocates choose which content they share and amplify it to their personal social channels ANALYZE and Measure All data is tracked and measured to provide valuable insights (member activity, impact of shares, clicks, reactions, etc.) that are tied to KPIs and the program’s ROI All Content Company Confidential ©2013 Dynamic Signal
  • 8. Benefits of Cause Advocacy Programs Authentic Voice: Empower advocates to tell your story Reach: Reach millions when ambassadors share and amplify approved content Donations: Ambassadors drive friends, colleagues to give money/ time Measure and Learn: Measure Social Media Impressions, Earned Media Value, CTRs, Transactions Brand Development: Align ambassadors behind consistent cause positioning and campaign messaging Community: Build a community drives continuous engagement Cost savings: Reduce your reliance on paid media and PR to tell your story All Content Company Confidential ©2013 Dynamic Signal
  • 9. Energy Unites Us Great web-based content source Proven to drive traffic Creates direct relationships Enables social sharing Tracks activity All Content Company Confidential ©2013 Dynamic Signal
  • 10. +SocialGood The Social Good Summit inspires technology solutions that improve human conditions globally 260 hubs of advocates passionate about solving our planet’s biggest problems Dynamic Signal organized them into a Social Good channel of connections Community Platform Power Sharing Tool All Content Company Confidential ©2013 Dynamic Signal
  • 11. Giving Tuesday Online community for influencers and advocates to get information and share content Content strategy plan created Community actively promoted Regular reporting on detailed metrics to optimize campaign efforts All Content Company Confidential ©2013 Dynamic Signal
  • 12. American Cancer Society Join Community Drive participation in CPS-3 (Cancer Prevention Study) Drive ACS awareness Leverage the social reach and influence of employees and volunteers All Content Company Confidential ©2013 Dynamic Signal