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Part IV



    1


          1
OF FLOW
If we want to create solution or Vision
            MANAGEMENT
  - we need to agree what to change
                 to...




  186                                     2
                                              2
Why are managers inclined
        to measure each
    department or even each
     employee separately?

        This is since the pyramidical
 view on the organization fosters
the belief that the longevity of the
 pyramid depends on the quality
of its separate bricks. That means
    it is naively believed that the
 different organizational functions
 act in isolation and that the sum
     of the functions of separate
     departments and efforts by
individually-taken employees and
managers determine the success
 of the organization. Furthermore
   it is thought the sum of these
         efforts is equal to the
achievements of the organization.

                                3
                                        3
“Divide and conquer” has
been transferred into the
modern business organization,
is upheld by all methods
based on allocating
“something” to a functional
unit: the Hierarchical
structure, Balanced Score
Card, ABC, Profit and Cost
centers and other methods for
allocating costs. Due to such
methods, a leader of a
pyramidical organization,
without realizing it him/herself,
runs it – or more accurately –
its departments and every
single member on the road of
the marginal individualization
and egocentrism of internal
competitiveness.
                                    4
                                        4
Localized, individual measurements “dehumanize” an
  organization. Along with the men/flies, it also produces
“career werewolves”. Meanwhile career plans are based on
   internal competition – those steps up the ladder in the
pyramid that blind all persons climbing up them. Competing
 individuals do not associate with one another even under
normal conditions; thus they even become enemies during a
      time of crisis when special solidarity is required.

   Thereby employees become overly individualistic on one
   hand while, on the other hand, as W. Edwards Deming
assures, employees and managers become a faceless mass
           to the company’s top management.

Then all that’s left, as usual in Hollywood’s movies, is for the
 lonely fighter – a leader – to grab weapons and battle with
                     the powers of the dark.
                                                             5
                                                                   5
Is it possible to get by with the one base measurement
   characteristic of Western management philosophy?

    It would seem logical that a
company’s entire measurement
system is based on the effective
measurement of an entity – an
employee, a piece of equipment,
a product, a department and
such – at the operational level.
One side of the coin is that it is
characteristic for the Western
culture of management to have
numerous differing measures
for different departments or
resources. The other side is that
all the measurements come
together into one base measure
–the effectiveness of a
separately-taken unit of a ratio.
                                                         6
                                                             6
Every country should set up a
National Institute for Simplicity.
                      Edward De Bono




                                   7
It is difficult for managers to see themselves in a self-
  organizing system even if they are daily participants within it!
     One of many successful, self-
regulating systems that people have
created is road traffic.
     Numerous individuals comprise
the road traffic system, none of whom
follows any sort of hierarchy. They
have different levels of education,
knowledge, social statuses and
experiences. They all have their own
temperaments, ambitions, cell
phones and some of them even have
children riding in their cars.
 How many traffic rules do all the
people out on the roadways
remember? They can probably
recall no more than a few – on
which side to drive and the
meaning of a stop light.
                                                              8
                                                                     8
A simple
 conclusion can be
   drawn. Traffic
 rules regulate the
 flow of the traffic
  process, not the
     abilities of
      different
individuals. At the
  same time, these
rules are identical
    for all traffic
 participants even
   for holly cows!
                       9
                           9
E. Deming’s organisational
        structure




                             10
OSS OUT YOUR OLD         navigational system. It may have been suitable for travelling b



NAVIGATIONALDeming’s organizational
               SYSTEM,
                          land but it simply is not adjusted for the waterways. One advanc
                          warning – perfecting the system will not help, because its roo
                          have rotted.

           E.             Management of waterways, or the navigational system of proces


 INCE NOW                 flows, was taught by a management genius from the United State
                          William E. Deming (1900-1993). This man’s greatness comes from

                     structure
                          teaching Japanese companies how to manage production. Deming


T‘S OLD - FASHIONED.
                          lectures to the leaders of Japan’s most famous companies did the
                          job. He attested that a hierarchical structure does not reflect th
                          logic of production and services process flows. Thus it is time t
                          change it. Today the Land of the Setting Sun even surpasses th
                          United States in production.
ow chart as per Deming:




                                                               11



                                                                                     11
There are two ways to travel – one by land and the other by
   water. A select few choose one way, and the majority
      chooses the other. Which one will You choose?
     Meanwhile there are three main “flows of water”
in every organization:
       1.        Flow of information. In a company,
          this is akin to the human nervous system,
          which relates what the market needs and
          how successful we are at servicing clients.
       2.        Flow of goods and services. In a
          company, this is akin to the circulatory
          system. Flowing blood, satiated with
          nutrients, covers the entire supply and
          production process – from the acquisition of
          raw materials to the delivery of production.
       3.        Flow of money. This is akin to the
          respiratory system, supplying the entire
          organism with oxygen. If there is no money
          in a company, there won’t be anything else
          either.
Concentrate on managing these flows, and You
will accomplish the feats of the Vikings!

                                                         12
                                                              12
Profit, ROI -
                             Egocentric, internal orientation




               Mngmnt Dream Team        DDP, T/CU, POOGI




Suppliers                                        Clients


            Information - org. nerves
            Product, services - blood
              Money - org. oxygen

                                                                13
What does the management structure of
        organization look like?
 • It happens to be very simple.

  • It’s the same as pictured by the Taoist symbols – Yin and
 Yang.

   • There is a Flow Manager, and a Manager Servicing the
 flow.




   • First assignment: manage the operational flow and speed
 it up.
   • Second assignment: analyze the reasons for flow
 obstacles and eliminate them.
                                                          14
                                                                14
I
    Perform the delegated divisional assignment
qualitatively, by the required capacity and in as short
a period of time as possible as per self-organization.
                           II
   Allocate the remaining time for observing and
    considering improvements regarding some
    lagging, critical operation of the company’s
       business (by employees) or regarding
               the reasons for repeated
                “fire alarms” involving
           the lateness in serving clients
                     (by managers)
              as per self-improvement.



                                                          15
From a self-organizing to a constantly self-improving
                    organization
  Peter Drucker assures that, in our times,
  management engages in integrating
  people and it is deeply entrenched in the
  culture. Managers in Germany, the
  United Kingdom or the United States do
  exactly the same only in different
  manners. The difference between
  Japan’s economic success and India’s
  relative backwardness to a great extent
  can be explained by the fact that Japan’s
  leaders were able to plant imported
  concepts on management into the
  farrows of their own culture and make
  them grow.

                                                  16
                                                        16
The formula to turn non-ferrous metal into
                   gold
  Performed work = completed assignment
  on time + invented and introduced
  improvement
 • Hitoshi Takeda, known in Europe as an
expert of Toyota’s secrets, is convinced that
the leader of every company who wants to
become a business magician, must adopt one
secret ritual, believe in it and manage under
its influence. “Today at the morning your
company is in its worst condition
compared to what can get done by
evening,” says Takeda.
 • That could be the motto of an
organisation that is self-improving every day.

                                                 17
                                                      17
ULA Formula for
     turning non-
URNING metal into
  ferrous
 ERROUS METAL
         Gold
                                                    “This morning
                                                   your company
 OLD                                                   is in its
                                                   worst condition
 ork = completed assignment on time +                 compared
uced improvement
                                                       to what
   Performed daily work =                            can get done
rmula is not enough if you want to get gold. The
nged for you to be liberated fromon time +
       completed the Centurion                       by evening.”
The Eastern kaizen or “improvement” covers
     invented + introduced
 philosophy – from personal life to business.
                                                       Hitoshi Takeda
 anager in any improvement
wn in Europe as an expert of Toyota’s secrets,
                company who wants to become
must adopt one secret ritual, believe in it and
 uence. “This morning your company is in its
pared to what can get done by evening.” says

otto of an organization that is self-improving



                                                                    18   217




                                                                               18
I
                                Every day measure the %
                              of orders executed and the %
      THE SECRET BOOK         of clients served appropriately
                                       and on time.
          OF FLOW
       MANAGEMENT                          II
                        Every day track and identify the obstacles
                              impeding the speed of a flow.

                                            III
                            Every day assess teamwork, not
                         assignments completed by individuals.
                                  Thusly you will instill
                              a self-regulating mechanism.

                                              IV
                         Every month discuss the major obstacle
                          interfering in a flow and focus entirely
                                     on overcoming it.




186
                                                                                XXV
                                                                                187




                                                   Darius Radkevičius lecture

                                                                                       14
                                                                                      19
What’s left is to choose: which is better – the
      Sun Tzu art of war or Wa harmony?

Pyramid and hierarchical management – complete with
all the consequential flows such as an orientation towards
short-term results, overproduction, environmental pollution,
anti-ecological mindsets and outright trickery? Or?




                                                               20
                                                                    20
It’s hard, to
  manage,
 very hard..




                21



                     21
What’s left is to choose: which is better – the
             Sun Tzu art of war or Wa harmony?
•    Pyramid and hierarchical management – complete with all the consequential flows such
         Process flow management and harmony – production
     as an orientation towards short-term results, overproduction, environmental pollution, anti-
    only as amindsets andof replenishing what has already been used
     ecological means outright trickery? Or?
    to ease planning, lower overproduction and lessen
    production overloads.




                                                                                                    22
                                                                                                         22
In conclusion . . . a Hamlet-type of question:
       “To believe or not to believe?”
  Since physicists
 keep on asserting
  to now that their
      science is
    impossible to
  understand, then
 everything written
 here might be true
or untrue or it might
 be true and untrue
  at the same time.
                                            23
                                                 23
You can order a book,
 workshop, or lecture, or
     just a dream at:
    darius@versloknyguklunas.lt

                  +37069841027
                 Darius	
  Radkevičius	
  



Author of “God, Quantum physics,
Organizational structure and
Management style”
http://www.amazon.co.uk/Quantum-Physics-Organizational-
Structure-Management/dp/9955689234/ref=sr_1_1?

ie=UTF8&s=books&qid=1266446827&sr=1-1




                                                          24
www.god-­‐physics-­‐management.com




                                     44

                                          25

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Semelhante a God, Physics, Management Part IV (20)

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God, Physics, Management Part IV

  • 1. Part IV 1 1
  • 2. OF FLOW If we want to create solution or Vision MANAGEMENT - we need to agree what to change to... 186 2 2
  • 3. Why are managers inclined to measure each department or even each employee separately? This is since the pyramidical view on the organization fosters the belief that the longevity of the pyramid depends on the quality of its separate bricks. That means it is naively believed that the different organizational functions act in isolation and that the sum of the functions of separate departments and efforts by individually-taken employees and managers determine the success of the organization. Furthermore it is thought the sum of these efforts is equal to the achievements of the organization. 3 3
  • 4. “Divide and conquer” has been transferred into the modern business organization, is upheld by all methods based on allocating “something” to a functional unit: the Hierarchical structure, Balanced Score Card, ABC, Profit and Cost centers and other methods for allocating costs. Due to such methods, a leader of a pyramidical organization, without realizing it him/herself, runs it – or more accurately – its departments and every single member on the road of the marginal individualization and egocentrism of internal competitiveness. 4 4
  • 5. Localized, individual measurements “dehumanize” an organization. Along with the men/flies, it also produces “career werewolves”. Meanwhile career plans are based on internal competition – those steps up the ladder in the pyramid that blind all persons climbing up them. Competing individuals do not associate with one another even under normal conditions; thus they even become enemies during a time of crisis when special solidarity is required. Thereby employees become overly individualistic on one hand while, on the other hand, as W. Edwards Deming assures, employees and managers become a faceless mass to the company’s top management. Then all that’s left, as usual in Hollywood’s movies, is for the lonely fighter – a leader – to grab weapons and battle with the powers of the dark. 5 5
  • 6. Is it possible to get by with the one base measurement characteristic of Western management philosophy? It would seem logical that a company’s entire measurement system is based on the effective measurement of an entity – an employee, a piece of equipment, a product, a department and such – at the operational level. One side of the coin is that it is characteristic for the Western culture of management to have numerous differing measures for different departments or resources. The other side is that all the measurements come together into one base measure –the effectiveness of a separately-taken unit of a ratio. 6 6
  • 7. Every country should set up a National Institute for Simplicity. Edward De Bono 7
  • 8. It is difficult for managers to see themselves in a self- organizing system even if they are daily participants within it! One of many successful, self- regulating systems that people have created is road traffic. Numerous individuals comprise the road traffic system, none of whom follows any sort of hierarchy. They have different levels of education, knowledge, social statuses and experiences. They all have their own temperaments, ambitions, cell phones and some of them even have children riding in their cars. How many traffic rules do all the people out on the roadways remember? They can probably recall no more than a few – on which side to drive and the meaning of a stop light. 8 8
  • 9. A simple conclusion can be drawn. Traffic rules regulate the flow of the traffic process, not the abilities of different individuals. At the same time, these rules are identical for all traffic participants even for holly cows! 9 9
  • 11. OSS OUT YOUR OLD navigational system. It may have been suitable for travelling b NAVIGATIONALDeming’s organizational SYSTEM, land but it simply is not adjusted for the waterways. One advanc warning – perfecting the system will not help, because its roo have rotted. E. Management of waterways, or the navigational system of proces INCE NOW flows, was taught by a management genius from the United State William E. Deming (1900-1993). This man’s greatness comes from structure teaching Japanese companies how to manage production. Deming T‘S OLD - FASHIONED. lectures to the leaders of Japan’s most famous companies did the job. He attested that a hierarchical structure does not reflect th logic of production and services process flows. Thus it is time t change it. Today the Land of the Setting Sun even surpasses th United States in production. ow chart as per Deming: 11 11
  • 12. There are two ways to travel – one by land and the other by water. A select few choose one way, and the majority chooses the other. Which one will You choose? Meanwhile there are three main “flows of water” in every organization: 1. Flow of information. In a company, this is akin to the human nervous system, which relates what the market needs and how successful we are at servicing clients. 2. Flow of goods and services. In a company, this is akin to the circulatory system. Flowing blood, satiated with nutrients, covers the entire supply and production process – from the acquisition of raw materials to the delivery of production. 3. Flow of money. This is akin to the respiratory system, supplying the entire organism with oxygen. If there is no money in a company, there won’t be anything else either. Concentrate on managing these flows, and You will accomplish the feats of the Vikings! 12 12
  • 13. Profit, ROI - Egocentric, internal orientation Mngmnt Dream Team DDP, T/CU, POOGI Suppliers Clients Information - org. nerves Product, services - blood Money - org. oxygen 13
  • 14. What does the management structure of organization look like? • It happens to be very simple. • It’s the same as pictured by the Taoist symbols – Yin and Yang. • There is a Flow Manager, and a Manager Servicing the flow. • First assignment: manage the operational flow and speed it up. • Second assignment: analyze the reasons for flow obstacles and eliminate them. 14 14
  • 15. I Perform the delegated divisional assignment qualitatively, by the required capacity and in as short a period of time as possible as per self-organization. II Allocate the remaining time for observing and considering improvements regarding some lagging, critical operation of the company’s business (by employees) or regarding the reasons for repeated “fire alarms” involving the lateness in serving clients (by managers) as per self-improvement. 15
  • 16. From a self-organizing to a constantly self-improving organization Peter Drucker assures that, in our times, management engages in integrating people and it is deeply entrenched in the culture. Managers in Germany, the United Kingdom or the United States do exactly the same only in different manners. The difference between Japan’s economic success and India’s relative backwardness to a great extent can be explained by the fact that Japan’s leaders were able to plant imported concepts on management into the farrows of their own culture and make them grow. 16 16
  • 17. The formula to turn non-ferrous metal into gold Performed work = completed assignment on time + invented and introduced improvement • Hitoshi Takeda, known in Europe as an expert of Toyota’s secrets, is convinced that the leader of every company who wants to become a business magician, must adopt one secret ritual, believe in it and manage under its influence. “Today at the morning your company is in its worst condition compared to what can get done by evening,” says Takeda. • That could be the motto of an organisation that is self-improving every day. 17 17
  • 18. ULA Formula for turning non- URNING metal into ferrous ERROUS METAL Gold “This morning your company OLD is in its worst condition ork = completed assignment on time + compared uced improvement to what Performed daily work = can get done rmula is not enough if you want to get gold. The nged for you to be liberated fromon time + completed the Centurion by evening.” The Eastern kaizen or “improvement” covers invented + introduced philosophy – from personal life to business. Hitoshi Takeda anager in any improvement wn in Europe as an expert of Toyota’s secrets, company who wants to become must adopt one secret ritual, believe in it and uence. “This morning your company is in its pared to what can get done by evening.” says otto of an organization that is self-improving 18 217 18
  • 19. I Every day measure the % of orders executed and the % THE SECRET BOOK of clients served appropriately and on time. OF FLOW MANAGEMENT II Every day track and identify the obstacles impeding the speed of a flow. III Every day assess teamwork, not assignments completed by individuals. Thusly you will instill a self-regulating mechanism. IV Every month discuss the major obstacle interfering in a flow and focus entirely on overcoming it. 186 XXV 187 Darius Radkevičius lecture 14 19
  • 20. What’s left is to choose: which is better – the Sun Tzu art of war or Wa harmony? Pyramid and hierarchical management – complete with all the consequential flows such as an orientation towards short-term results, overproduction, environmental pollution, anti-ecological mindsets and outright trickery? Or? 20 20
  • 21. It’s hard, to manage, very hard.. 21 21
  • 22. What’s left is to choose: which is better – the Sun Tzu art of war or Wa harmony? • Pyramid and hierarchical management – complete with all the consequential flows such Process flow management and harmony – production as an orientation towards short-term results, overproduction, environmental pollution, anti- only as amindsets andof replenishing what has already been used ecological means outright trickery? Or? to ease planning, lower overproduction and lessen production overloads. 22 22
  • 23. In conclusion . . . a Hamlet-type of question: “To believe or not to believe?” Since physicists keep on asserting to now that their science is impossible to understand, then everything written here might be true or untrue or it might be true and untrue at the same time. 23 23
  • 24. You can order a book, workshop, or lecture, or just a dream at: darius@versloknyguklunas.lt +37069841027  Darius  Radkevičius   Author of “God, Quantum physics, Organizational structure and Management style” http://www.amazon.co.uk/Quantum-Physics-Organizational- Structure-Management/dp/9955689234/ref=sr_1_1? ie=UTF8&s=books&qid=1266446827&sr=1-1 24