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Management  Information  Systems -   Chap 2   By:  Prof. Y. Peter Chiu  2 / 2009
Chap 2  Information Systems in the Enterprise 2.1  Key System Applications in the Organization 2.2  Systems from a Functional Perspective 2.3  Integrating Functions and Business  Processes 2.4  International Information Systems
[object Object]
Different kinds of systems ,[object Object],[object Object],[object Object],   Operational-level systems    Knowledge-level systems 2.1
[object Object],[object Object],[object Object],Different kinds of systems    Strategic-level systems    Management-level  systems 2.1
Major Types of Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object],Six Major Types of Systems    TPS – Transaction Processing Systems 2.1
[object Object],■
TYPICAL  TPS  APPLICATIONS Sales & Marketing Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],See  Fig. 2-4   ( p.43 )
TPS –  Transaction Processing Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2.1
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TPS –  Transaction Processing Systems 2.1
[object Object],Payroll TPS 2.1 ◆
[object Object],Six Major Types of Systems    KWS – knowledge work systems 2.1 Example: Engineering work station
[object Object],Six Major Types of Systems    OAS – office automation systems 2.1
[object Object],Six Major Types of Systems    MIS – Management Information Systems 2.1 Example: Annual budgeting
[object Object],[object Object],[object Object],[object Object],MIS 2.1
TPS  DATA FOR  MIS  APPLICATIONS ,[object Object]
[object Object],Six Major Types of Systems    DSS – Decision Support Systems 2.1 Example:   Contract cost analysis
[object Object],Decision Support System (DSS) ◆
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],MIS  &  DSS 2.1
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],MIS & DSS 2.1
[object Object],Six Major Types of Systems    ESS  –  Executive Support  Systems 2.1 Example: 5-year operating plan
[object Object],[object Object],[object Object],[object Object],[object Object],ESS 2.1
[object Object],Executive Support System (ESS) Figure 2-8
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESS 2.1
Characteristics of  Different Types of Information  Systems ,[object Object],[object Object],[object Object],[object Object],See  Table 2-1   ( p.41 ) 2.1
[object Object],2.2  Systems from a Functional Perspective
[object Object],[object Object],[object Object],[object Object],2.2  Systems from a Functional Perspective
2.2  Systems from a Functional Perspective ,[object Object],[object Object],[object Object],[object Object],Sales and Marketing  Systems
Sales and Marketing  Systems
2.2  Systems from a Functional Perspective ,[object Object],[object Object],[object Object],[object Object],Manufacturing and Production  Systems
Manufacturing and Production  Systems
2.2  Systems from a Functional Perspective ,[object Object],[object Object],[object Object],[object Object],Financing and Accounting  Systems
Financing and Accounting  Systems
2.2  Systems from a Functional Perspective ,[object Object],[object Object],[object Object],[object Object],Human Resource  Systems
Human Resource  Systems
[object Object],[object Object],[object Object],[object Object],[object Object],2.3  Business Processes and    Information Systems
[object Object],[object Object],Examples of Business Processes 2.3  Business Processes and Information Systems
Cross-Functional Business Processes 2.3  Business Processes and Information Systems Fig. 2-12  The Order Fulfillment Process
[object Object],[object Object],[object Object],2.3  Business Processes and Information Systems
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2.3  Business Processes and Information Systems
2.3  Business Processes and Information Systems Customer Relationship Management (CRM) Figure 2-13
2.3  Business Processes and Information Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
2.3  Business Processes and Information Systems Supply Chain Management Figure 2-14
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2.3  How Information Systems Facilitate  Supply Chain  Management
2.3  Collaborative Commerce   Figure 2-15
2.3  Enterprise System   Figure 2-17
Figure 2-18 2.4  Global System Configuration
HOMEWORK  Chap.2 ,[object Object],[object Object],[object Object],[object Object],[object Object],~  THE  END  ~

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Information systems in the enterprise