1. Dominique L. Kohlman
8344 Crystal Walk Circle (916) 813-2620
Elk Grove, CA 95758 dominiquekohlman@gmail.com
Objective
To obtain a position where I can use my experience, excellent communication and problem-solving skills
to become a successful member and integral part of your organization’s success.
Education
High School Diploma
Elk Grove High School – August, 2011
Key Areas of Expertise
Team Lead. Maintaincustomerrecords andresolve productorserviceproblems
• Strong leadership ability
• Organization, Time & Workflow Management
• Management Liaison & Support
• Analytical & Problem-Solving skills
• Able to work independently or as a team member.
Customer Service Associate. Direct Marketing & Customer Interaction
• Back & Front office operations
• Quality Assurance
• Results oriented
• Precise attention to detail
• Banking Services.
Lead Sales Associate. Specializing in Conflict Prevention
• Advertising & Promotion
• Public Relations & Public Affairs
• Able to meet deadlines
• Enjoy multi-tasking
• Process and Productivity improvements.
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2. Work Experience:
Team Lead Customer Consultant ProgressiveInsurance CasualtyCo.
Feb. 2015 – Present
• Qualify customers for other products and services
• Open customer accounts by recording account information
• Maintain customer records by updating account information
• Build trust by understanding the unique needs of clients and resolve those needs effectively and
efficiently
• Edit vehicles and drivers from policies, processing renewals, cancellations, reinstatements, and
payments
• Attract potential customers by answering product and service questions.
Customer Service Associate SAFE Credit Union
Mar. 2014 – Oct. 2014
• Provided account services to customers by receiving deposits and loan payments.
• Cashed checks, issued withdrawals, recorded deposits.
• Answered and resolved inquiries.
• Qualified customers for new services and product promotions by ascertaining customer needs.
• Opened and closed accounts, ordered checks, exchanged foreign currencies and provided statements.
• Recorded transactions by logging cashier's checks, traveler's checks, and other special services.
• Complied with bank operations and security procedures by participating in all dual-control functions.
• Audited other tellers' currency and assist in certification of proof.
• Maintained customer confidence and protect bank operations by keeping information confidential.
Lead Multi-Channel Sales Associate Best Buy
Aug. 2011 – Mar. 2014
• Conducted sales through all channels by answering customer phone calls and delivering solutions.
• Developed relationships with customers.
• Partnered with Sales Transaction Assistants, to ensure quality service.
• Engaged customers using selling skills to build complete solutions.
• Maintained balance of high velocity and high service
• Used sales tools to drive profitable growth and exceed department goals
• Ensured planogram was set and signage was correct for weekly ads.
• Resolved customer issues.
• Acted as a peer leader to Sales Consultants.
• Provided peer feedback and coaching to Sales Transaction Assistants to improve business results and
customer experience
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3. COMPUTER SKILLS
• Proficiency in Windows and Microsoft Office applications – Word, Excel, PowerPoint, Outlook.
• POS systems / Banking systems
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