Dirk Palder: The Status of Postal Servcies 3.0 - New product/services in the global industry -Key Findings of the second global postal innovation study
Presented at the TIP 2012 Conference on Postal Innovations from EPFL Lausanne und IPC International Corporation
In the last two years, Capgemini conducted in-depth research into innovation management and new product/ service introductions at postal operators. The results are two studies: “Innovation Management in the Postal Industry – the Key for Business Transformation” (2010/2011) and “The Status of Postal Service 3.0 – New products/ Services in the Global Postal Industry ? a study using information and data also available to customers searching for products/ services” (2011/2012).
In the session “Innovation” at the TIP Conference, Dirk Palder, Vice President and Member of the Global Postal Leadership Team at Capgemini, will present the findings from the second edition exclusively to TIP participants.
Session: Trends and challenges of the postal innovation
http://tip-conference.epfl.ch/page-80150-en.html
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
Dirk Palder: The Status of Postal Servcies 3.0 - New product/services in the global industry -Key Findings of the second global postal innovation study
1. The Status of Postal Services 3.0:
Second Postal Innovation Study
Taking a fresh look at new products/ services
in the global postal industry by putting
ourselves in the customer’s shoes
Key study findings / Capgemini Consulting
TIP Lausanne, 13 September 2012
Transform to the power of digital
29. Have you missed our Digital Transformation Study with MIT?
Have a look at the findings!
30. Thank you
Innovation – Transformation – Postal Services 3.0
Dirk Palder
Vice President
Member Global
Postal-& Distribution
Leadership-Team
Capgemini
Rheinpalais
Konrad-Adenauer-Ufer 7
D- 50668 Cologne
Germany
Tel. +49 221 912644-100
Mobile: +49 151 4025 2222
dirk.palder@capgemini.com
Twitter:@DirkPalder
LinkedIn: Dirk Palder
www.capgemini-postalservices.com
Notas do Editor
Finnland hatte vor 2008 schon Diversifikation erfolgslos probiert (Timing flasch?/ Vermarktung falsch?/ Core Business (Cost Cutting) verpaßt?)
For each “Why”, “What” and “How” every product/ service is covered in each of the three, i.e. the 133 products are assigned to the “Why”, also to the “What” and to the “How”.
For each “Why”, “What” and “How” every product/ service is covered in each of the three, i.e. the 133 products are assigned to the “Why”, also to the “What” and to the “How”.
For each “Why”, “What” and “How” every product/ service is covered in each of the three, i.e. the 133 products are assigned to the “Why”, also to the “What” and to the “How”.“How”: Was wurde geändert?
Already more than 40% of new product/ service introductions are digital
Case: SingPost: Airport Shopping mit QR-Code
Case: SingPost: Airport Shopping mit QR-Code
Case: SingPost: Airport Shopping mit QR-Code
We have 5 market segments And I will build them from the core to a future vision MAIL: your are in distrib NOT COM. last mile to print/envelop further up the value chain channel management to database/ adress management even media management and customer segmentation and BI. We callit Com Fulfillment Market PARCEL: express,.. Logitics of goods low margin Post Office with payment to … Fin Services Postman: Interface to public up to security solution and complete Outsourcing operational government PUBLIC SERVICE Platform the user friendly citizen service Classic post office lot of tries to convience stores, some already up to emalls and etailing but not yet the service platform for transactions and private services, I call it Service Broker like Friday.com or Pear to Pear platforms are offering POST stack in the middle, where are you famous forService Broker: Car Sharing (similar to Mobility Service Provider), mobile communications – Two options:Only platformOperator itself