Reference sheet of IP telephony terms

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This document provides definitions for common business communications acronyms, including ACD for Automatic Call Distribution, API for Application Programming Interface, BYOD for Bring Your Own Device, CRM for Customer Relationship Management, FMC for Fixed Mobile Convergence, IP for Internet Protocol, IVR for Interactive Voice Response, LAN for Local Area Network, MBPS for Mega Bits Per Second, PBX for Private Branch Exchange, PoE for Power over Ethernet, RTP for Realtime Transport Protocol, SIP for Session Initiation Protocol, SMB for Small and Medium Businesses, TDM for Time Division Multiplexing, UC for Unified Communications, and VoIP for Voice over Internet Protocol.

Tecnologia

Business Communications Acronyms Quick Reference

ACD Automatic Call Distribution
API Application Programming Interface
BCS Business Communications Solutions
BYOD Bring Your Own Device
CCS Custom Communications Solutions
CRM Customer Relationship Management
FMC Fixed Mobile Convergence
IP Internet Protocol

Decoding IVR
LAN
Interactive Voice Response
Local Area Network

Business MBPS
PBX
Mega Bits Per Second
Private Branch Exchange

Phone PoE
RTP
Power over Ethernet
Realtime Transport Protocol

Basics SIP
SMB
Session Initiation Protocol
Small and Medium Businesses
TDM Time Division Multiplexing
UC Uniﬁed Communications
VoIP Voice over Internet Protocol

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