1. Diane Fann diane_fann@yahoo.com (630) 777-4744
INTRODUCTION:
A solid background on heavy customer service. With a strong background in
administrative duties. Also a variety of retail management skills along with teaching in a
classroom. Furthermore, with my administrative assistant position, I was able to use all
my skills combined. I have been fingerprinted and have passed the state background
check for Illinois also my prints are on file with the FBI to work in Texas schools. With my
background any opportunity you give me would be welcomed. Opportunity leads to
growth, if you give me the chance you will not be disappointed! With time you will look
upon me as an asset to the company.
WORK EXPERIENCE:
Assistant Teacher
August 2015 – Present
J. T. Stevens School I Fort Worth TX.
Assistant Teacher to the Special Education Teacher. I work with children from
kindergarten to fifth grade. From Autism, ADHD, ADD to comprehension issues. We
work with Math, English, Science, Writing and Tutoring when needed. Whatever the
child needs are, are what service we provide. I help the teachers in the different classes
whenever necessary. From watching their class for ARDs meetings to help with lesson
plans.
Administrative Assistant
October 2012 - June 2015
Association Property Management | Oswego, Illinois
Real Estate/Property Management
Ran the office. Heavy customer contact, on the phones, in person and at the meetings.
Collected payments, wrote letters, screened call, made sure the office was always ready
for meetings. Was a property inspector. We use Excel, Quick books, Word. Contacted
contractors with complaints and other issues. Set up appointments for the three
property managers. Kept their schedules for meetings and when they would be in. Was
in charge of three Associations helping the property manager with the operations of
those associations. Made sure my files were up to date and current.

2. Work study
November 2010 - December 2011
Waubonsee Community College | Sugar Grove, Illinois
Other/Not Classified
Responsible to make sure all aspects of the studio was cleaned. Used the multiple
cleaning machines to ensure that none of the different chemicals enter the air. The
chemicals used in this dept. are hazardous but with proper attention and knowledge of
the chemicals it keeps the dept. safe. Refilling the automatic towel machines a must.
Also loaded and unloaded kilns made glaze mixtures from the different chemicals that
are in the dept. I graduated otherwise would still be there. Was in charge of opening
and closing dept. for students to get their projects done.
Retail Merchandiser
April 2011 - September 2011
Hampshire Farms | Hampshire, Illinois / Retail
Displayed merchandise per plan o grams for the season. Worked well with the store
management to keep displays full customers happy and merchandise well stocked and
fresh for our customers. The asst. vice president was always in the store and commented
on how nice I kept the store stocked and with live goods looking healthy. Set flower
arrangements per display plans. Price changes done on a weekly basis. Load and
unloaded merchandise onto carts.
Retail Merchandiser
April 2006 - August 2010
Masterpiece Flower Company | Big Rapids, Michigan / Retail
Displayed flowers for the season. Set flower arrangements for customers and store.
Made sure fresh product was on sales floor at all time. Loaded & unloaded merchandise
from trucks. Kept customers happy with the fresh product and knowledge of
merchandise.

3. Manager/Photographer
July 2007 - October 2008
JCPenneys (Lifetouch Retail Division)
Photographer
August 2005 - July 2007
Lifetouch School Division
Opened new studio. Was in charge of supervision and production of the daily
operations of the Studio. Maintained and excelled averages placed on me and my staff.
Other duties included hiring, training, morale booster, customer service was expected
and maintained daily. Monthly bonus made every month!!
Traveled to difference schools taking photographs. Had to maintain high customer
service contacts with schools at all times. Won best photographer award 2007.
Photographer/Management
October 1988 - November 2004
Sears Portrait Studio (CPI Corp.) | Retail
Responsible for the supervision and production of the daily operations of the Studio.
Made sure all associates are well trained to service our customers quickly and efficiently.
Interview, recruit and retain qualified associates.
Train new hires in photography, sales and computer system.
Set up visual displays for new merchandise and implement upgrades for computer
systems. Was responsible for keeping store inventory in stock. Handled hundreds of
customer service issues, with 100% satisfaction!
EDUCATION:
J.Sterling Morton East High School | Cicero IL
Diploma , 1982
Associate Degree, Education,
January 2011

4. Waubonsee Community College | Sugar Grove, Illinois
CAREER HIGHLIGHTS:
1992 Highest percent of increase, S.P.S. Bloomingdale IL
1995 Highest percent increase, S.P.S. Oakbrook IL
1996 Customer Service Award, S.P.S. Oakbrook IL
1998 Highest percent of increase, S.P.S. Aurora IL
2004 Customer Service Award, S.P.S. Aurora IL
2007 Best School Photographer L.T.S.D. Aurora IL
REFERENCES:
Michael Konopka
Co Worker/Friend
773-354-1696
nano_vader@yahoo.com
Personal
Bertha Fisher
Property Manager/Friend
Association Property Management
630-554-6900
bertha530@sbcglobal.net
Professional
Nancy Norris
District Manager/Friend
Sears Portrait Studio
Buckygirlnumber1@comcast.net
847-372-6264
Professional