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The Business Model Canvas
A light saber for your disruptive tool belt
Pete Cohen
17 June 2014
Two business analysts walk into a bar…
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www.businessmodelgeneration.com
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Agenda for today
• Why use it?
• Step through the 9 building blocks of
the business model canvas
• Explore a case study - Uber
• Look at some other canvases including
the Lean Canvas
Why use the Business Model Canvas?
A great tool for agile practitioners
• A visual information radiator
• Fosters collaboration
• Encourages holistic thinking
A secret weapon for consulting
• Build context very quickly
Essential for entrepreneurs
“I believe that the life of any startup
can be divided into two parts:
before product/market fit and
after product/market fit.”
- Marc Andreessen
(founder of Netscape)
Essential for intrapreneurs
“...companies …can create massive
growth by combining difficult to replicate
assets with entrepreneurial behaviors.”
“A large company can never innovate
faster than the market. But it can
innovate better than the market.”
- Scott Anthony
(Innosight)
Simple but powerful
• Lightweight – not a hefty document
• Deliberately constrained to avoid too
much detail
• Accessible and portable
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Customer Segments
• Add text here
Who are we creating value for?
Value Proposition
• Add text here
What value do
we deliver?
What problem
are we
solving?
Channels
• Add text here
How do we
reach our
customers?
• Add text here
Customer Relationships
What type of
relationship
does each of
our Customer
Segments
expect?
How costly are
they?
• Add text here
Revenue Streams
What do our
customers pay
for?
How do they
pay?
• Add text here
Key Resources
What key
resources
do we
require to
deliver
value?
• Add text here
Key Activities
What key
activities
are done
to deliver
value?
• Add text here
Key Partners
Who are our key
partners?
• Add text here
Cost Structure
What are our key costs?
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Product Market
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Optimise and
accelerate
Learn and
pivot
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Wealthy,
young
people
Exclusive
transport at
an affordable
price
Convenience
On demand
availability
Certainty
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Wealthy,
young
people
Exclusive
transport at
an affordable
price
Convenience
On demand
availability
Certainty
Social media
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Wealthy,
young
people
Exclusive
transport at
an affordable
price
Convenience
On demand
availability
Good service
Certainty
Social media
Trust
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Wealthy,
young
people
Exclusive
transport at
an affordable
price
Convenience
Existing
drivers of
private
transport
vehiclesSocial media
On demand
availability
Good service
Certainty
Trust
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Wealthy,
young
people
Exclusive
transport at
an affordable
price
Convenience
Existing
drivers of
private
transport
vehiclesSocial media
On demand
availability
Good service
Certainty
A way to use
‘slack’
resources
Trust
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Wealthy,
young
people
Exclusive
transport at
an affordable
price
Convenience
Existing
drivers of
private
transport
vehiclesSocial media
On demand
availability
Good service
Certainty
A way to use
‘slack’
resources
Trust
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Wealthy,
young
people
Exclusive
transport at
an affordable
price
Convenience
Existing
drivers of
private
transport
vehiclesSocial media
On demand
availability
Good service
Certainty Regular
people with a
car who are
willing to
drive
A way to use
‘slack’
resources
Trust
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Wealthy,
young
people
Exclusive
transport at
an affordable
price
Convenience
Existing
drivers of
private
transport
vehiclesSocial media
On demand
availability
Good service
Certainty Regular
people with a
car who are
willing to
drive
A way to use
‘slack’
resources
Direct
Trust
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Wealthy,
young
people
Exclusive
transport at
an affordable
price
Convenience
Existing
drivers of
private
transport
vehiclesSocial media
On demand
availability
Good service
Certainty Regular
people with a
car who are
willing to
drive
A way to use
‘slack’
resources
Direct
No
commitment
Trust
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Wealthy,
young
people
Exclusive
transport at
an affordable
price
Convenience
Existing
drivers of
private
transport
vehiclesSocial media
On demand
availability
Good service
Certainty Regular
people with a
car who are
willing to
drive
A way to use
‘slack’
resources
Direct
No
commitment
Surge pricing
% of fares
Trust
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Wealthy,
young
people
Exclusive
transport at
an affordable
price
Convenience
Existing
drivers of
private
transport
vehiclesSocial media
On demand
availability
Good service
Certainty Regular
people with a
car who are
willing to
drive
A way to use
‘slack’
resources
Direct
No
commitment
Surge pricing
% of fares
Defending
the company
from “anti-
capitalist taxi
protectionism”
Trust
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Wealthy,
young
people
Exclusive
transport at
an affordable
price
Convenience
Existing
drivers of
private
transport
vehicles
A way to use
‘slack’
resources
Social media
On demand
availability
Direct
No
commitment
Incentives Surge pricing
Defending
the company
from “anti-
capitalist taxi
protectionism”
Software dev
Hiring
Operations
staff
Community
staff
Good serviceDrivers
NFL
AMEX
% of fares
Certainty Regular
people with a
car who are
willing to
drive
Wages
National Cat
Day
Trust
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Business
people
Taxi license
$$
Convenient
transport
Individuals/fa
milies
Vehicle
Fuel
Maintenanc
e
Booking
service fee
License
Wages
Fares
Booking
service
Driving
Drivers
National Cat
Day
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
Key Resources Channels
Cost Structure Revenue Streams
Wealthy,
young
people
Exclusive
transport at
an affordable
price
Convenience
Existing
drivers of
private
transport
vehicles
A way to use
‘slack’
resources
Social media
On demand
availability
Direct
No
commitment
Incentives Surge pricing
Defending
the company
from “anti-
capitalist taxi
protectionism”
Software dev
Hiring
Operations
staff
Community
staff
Good serviceDrivers
NFL
AMEX
% of fares
Certainty Regular
people with a
car who are
willing to
drive
Wages
Bad press
Trust
Criticisms and shortcomings of the
business model canvas?
Criticisms and shortcomings
• Where do we capture the other stuff
that comes up in conversation?
• Competitors
• Where is the detail?
• Work within the constraints – they are there
for a reason
A canvas for every occasion…
Creative Commons
Share - copy and redistribute the material in
any medium or format.
Adapt - remix, transform, and build upon the
Material for any purpose, even commercially.
Social Enterprise Canvas
Key
Resistances
Enterprise
Structure Opportunity
as
Hypothesis
Intended
Social
Impact
Unintended
Consequenc
es
The Experience Canvas
The Lean Canvas
The Lean Canvas
“My main objective with Lean
Canvas was making it as
actionable as possible while
staying entrepreneur-focused”
- Ash Maurya
(Creator of the Lean Canvas)
Test the ‘hypothesis layer’ using
empirical techniques
Problem Solution Unique Value
Proposition
Unfair
Advantage
Customer
Segments
Key Metrics Channels
Cost Structure Revenue Streams
How are you going to use it?
Adopting the tool
• At the beginning of your next project
• Get aligned
• As part of your current project or
product development
• A great way to bring new team members up
to speed
Get a free A0 poster of the Business
Model Canvas from the DiUS coffee cart!
www.businessmodelgeneration.com
www.leanstack.com
www.dius.com.au
Pete Cohen
pcohen@dius.com.au
@petecohen

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Agile Australia 2014 | A light saber for your disruptive tool belt: the Business Model Canvas by Pete Cohen

  • 1. The Business Model Canvas A light saber for your disruptive tool belt Pete Cohen 17 June 2014
  • 2. Two business analysts walk into a bar…
  • 3.
  • 4. Content with no heading
  • 6. Content with no heading
  • 7. Content with no heading
  • 8. Agenda for today • Why use it? • Step through the 9 building blocks of the business model canvas • Explore a case study - Uber • Look at some other canvases including the Lean Canvas
  • 9. Why use the Business Model Canvas?
  • 10. A great tool for agile practitioners • A visual information radiator • Fosters collaboration • Encourages holistic thinking
  • 11. A secret weapon for consulting • Build context very quickly
  • 12. Essential for entrepreneurs “I believe that the life of any startup can be divided into two parts: before product/market fit and after product/market fit.” - Marc Andreessen (founder of Netscape)
  • 13. Essential for intrapreneurs “...companies …can create massive growth by combining difficult to replicate assets with entrepreneurial behaviors.” “A large company can never innovate faster than the market. But it can innovate better than the market.” - Scott Anthony (Innosight)
  • 14. Simple but powerful • Lightweight – not a hefty document • Deliberately constrained to avoid too much detail • Accessible and portable
  • 15. Content with no heading
  • 16. Content with no heading
  • 17. Customer Segments • Add text here Who are we creating value for?
  • 18. Value Proposition • Add text here What value do we deliver? What problem are we solving?
  • 19. Channels • Add text here How do we reach our customers?
  • 20. • Add text here Customer Relationships What type of relationship does each of our Customer Segments expect? How costly are they?
  • 21. • Add text here Revenue Streams What do our customers pay for? How do they pay?
  • 22. • Add text here Key Resources What key resources do we require to deliver value?
  • 23. • Add text here Key Activities What key activities are done to deliver value?
  • 24. • Add text here Key Partners Who are our key partners?
  • 25. • Add text here Cost Structure What are our key costs?
  • 26. Content with no heading Product Market
  • 27. Content with no heading Optimise and accelerate Learn and pivot
  • 28.
  • 29.
  • 30. Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Wealthy, young people Exclusive transport at an affordable price Convenience On demand availability Certainty
  • 31. Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Wealthy, young people Exclusive transport at an affordable price Convenience On demand availability Certainty Social media
  • 32. Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Wealthy, young people Exclusive transport at an affordable price Convenience On demand availability Good service Certainty Social media Trust
  • 33. Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Wealthy, young people Exclusive transport at an affordable price Convenience Existing drivers of private transport vehiclesSocial media On demand availability Good service Certainty Trust
  • 34. Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Wealthy, young people Exclusive transport at an affordable price Convenience Existing drivers of private transport vehiclesSocial media On demand availability Good service Certainty A way to use ‘slack’ resources Trust
  • 35.
  • 36. Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Wealthy, young people Exclusive transport at an affordable price Convenience Existing drivers of private transport vehiclesSocial media On demand availability Good service Certainty A way to use ‘slack’ resources Trust
  • 37. Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Wealthy, young people Exclusive transport at an affordable price Convenience Existing drivers of private transport vehiclesSocial media On demand availability Good service Certainty Regular people with a car who are willing to drive A way to use ‘slack’ resources Trust
  • 38. Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Wealthy, young people Exclusive transport at an affordable price Convenience Existing drivers of private transport vehiclesSocial media On demand availability Good service Certainty Regular people with a car who are willing to drive A way to use ‘slack’ resources Direct Trust
  • 39. Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Wealthy, young people Exclusive transport at an affordable price Convenience Existing drivers of private transport vehiclesSocial media On demand availability Good service Certainty Regular people with a car who are willing to drive A way to use ‘slack’ resources Direct No commitment Trust
  • 40. Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Wealthy, young people Exclusive transport at an affordable price Convenience Existing drivers of private transport vehiclesSocial media On demand availability Good service Certainty Regular people with a car who are willing to drive A way to use ‘slack’ resources Direct No commitment Surge pricing % of fares Trust
  • 41. Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Wealthy, young people Exclusive transport at an affordable price Convenience Existing drivers of private transport vehiclesSocial media On demand availability Good service Certainty Regular people with a car who are willing to drive A way to use ‘slack’ resources Direct No commitment Surge pricing % of fares Defending the company from “anti- capitalist taxi protectionism” Trust
  • 42. Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Wealthy, young people Exclusive transport at an affordable price Convenience Existing drivers of private transport vehicles A way to use ‘slack’ resources Social media On demand availability Direct No commitment Incentives Surge pricing Defending the company from “anti- capitalist taxi protectionism” Software dev Hiring Operations staff Community staff Good serviceDrivers NFL AMEX % of fares Certainty Regular people with a car who are willing to drive Wages National Cat Day Trust
  • 43.
  • 44. Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Business people Taxi license $$ Convenient transport Individuals/fa milies Vehicle Fuel Maintenanc e Booking service fee License Wages Fares Booking service Driving Drivers
  • 45. National Cat Day Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Wealthy, young people Exclusive transport at an affordable price Convenience Existing drivers of private transport vehicles A way to use ‘slack’ resources Social media On demand availability Direct No commitment Incentives Surge pricing Defending the company from “anti- capitalist taxi protectionism” Software dev Hiring Operations staff Community staff Good serviceDrivers NFL AMEX % of fares Certainty Regular people with a car who are willing to drive Wages Bad press Trust
  • 46.
  • 47. Criticisms and shortcomings of the business model canvas?
  • 48. Criticisms and shortcomings • Where do we capture the other stuff that comes up in conversation? • Competitors • Where is the detail? • Work within the constraints – they are there for a reason
  • 49. A canvas for every occasion…
  • 50. Creative Commons Share - copy and redistribute the material in any medium or format. Adapt - remix, transform, and build upon the Material for any purpose, even commercially.
  • 51. Social Enterprise Canvas Key Resistances Enterprise Structure Opportunity as Hypothesis Intended Social Impact Unintended Consequenc es
  • 55. “My main objective with Lean Canvas was making it as actionable as possible while staying entrepreneur-focused” - Ash Maurya (Creator of the Lean Canvas)
  • 56. Test the ‘hypothesis layer’ using empirical techniques
  • 57. Problem Solution Unique Value Proposition Unfair Advantage Customer Segments Key Metrics Channels Cost Structure Revenue Streams
  • 58.
  • 59. How are you going to use it?
  • 60. Adopting the tool • At the beginning of your next project • Get aligned • As part of your current project or product development • A great way to bring new team members up to speed
  • 61. Get a free A0 poster of the Business Model Canvas from the DiUS coffee cart! www.businessmodelgeneration.com www.leanstack.com

Notas do Editor

  1. A single page view of a business which surfaces the nine main building blocks
  2. alexander osterwalder – swiss First published in 2009
  3. Looks a bit like a light saber when rolled up Just a gimmick to get people to come to the talk
  4. What I really want to do is to give you a new tool to add to your kit I have found that relatively few people have encountered it or used it before, and I consistently find that people get value from it when they do
  5. The longer I work in agile teams, the more I value physical information radiators
  6. As a consultant you change environments and domains frequently Need to be able to add value very quickly, and this relies on having context
  7. Slack memo “We don’t sell saddles here” on Medium
  8. Business model innovation Amazon is a great example of this – AWS We all have the opportunity to recognise the strengths around us
  9. More likely to be read
  10. There is a specific order which it needs to be tackled in
  11. User satisfaction ratings Training to give a bottle of water to passengers
  12. Founded in 2009 Currently valued at 18.2 billion Google have bought into it
  13. Uber part of the new sharing economy, enabled by real time comms tech
  14. Add colour
  15. How do we reach them?
  16. What is important about the relationship
  17. Two sided market Need to decide whether to represent drivers as customers or partners
  18. Using slack resources is the main value prop for drivers
  19. Using slack resources is the main value prop for drivers
  20. Using slack resources is the main value prop for drivers
  21. New opportunity for UberX
  22. How do they reach drivers?
  23. What is important to the drivers about the relationship?
  24. Revenue streams
  25. Key activity of defending the company
  26. Kumolus – right side has guided the release planning and strategy Left side has guided business planning and operations, empanasis on partnerships
  27. Taxi licenses are $20-30K per year in melbourne, or $500k for a perpetual license. In New York they fetch $700k - $1M.
  28. The Streisand effect is the phenomenon whereby an attempt to hide, remove, or censor a piece of information has the unintended consequence of publicizing the information more widely, usually facilitated by the Internet.
  29. Millers Law 7 +/- 2 Working memory capacity Cognitive numeric limit
  30. BMC is more “outside in” – why it is great for consulting BMC doesn’t address areas of highest risk