1. Dennis J. Carroll
3112 Filly Lane,Lakeland, FL 33811  863-267-0621  dcrockland@gmail.com  linkedin.com/in/dennis-carroll
Trucking Transportation, Warehousing, Distribution Management
 Career professional intransportation, warehousingand distribution,cuttingteethonwarehouse
floorwithpromotionsthroughindustrybasedonabilitytobuildcredible relationships,leadacross
all levels,anddevelopstrategicinitiativesthatgenerate profitandretaincustomersandemployees.
 Collaborative leaderinprocess improvements saving100s of thousands incostsand turningaround
departmentsandfacilitiestobe profitable inmulti-facilityunionandnon-unionenvironments.
 Well-roundedbusinessadministratorwithaccountabilityfordriverrecruitingandretention,
dailyoperationsandefficiencies, andsafety.
 Expert in use of technology (McLeodSoftware, SkyBitz, Omnitrac,ElectronicLogs) andbest
practices to provide exceptional customerservice andtorewardandretainemployees.
PROFESSIONAL WORK EXPERIENCE
SUNCO CARRIERS, INC., dba WATKINS REFRIGERATED, Lakeland, FL 1995–2016
Operating as Watkins Refrigerated with 425 trucks in regional markets in Texas and Eastern half of the U.S.
Director of OperationsSupport (2014–2016)
Director of Operations (2003–2014)
FloridaRegional Manager (2001–2003)
LTL Coordinator (1995–2001)
StrategicInnovation and Leadership
 Designedandimplementedreferfuelpurchase policiesthatsavedcompany about50% of fuel
costs annuallybyworkingwithITdepartmenttocreate programthat recordedtruckusage.
 Revampedowner/operatorloanprogrambyimplementingadrivermaintenance reserve
account that reducedfloatingloansby50% from $200K to $100K.
 Createdtwo-dayorientationprogramfornew hires,instituteddailyconference callstoresolve
issuesandfill loads,andaddedcredibilitytothe professionbycreatinganenvironment of open
communicationandwell-informeddrivers.
 Mentoredandtraineddriversinbestbusinessstrategiesfordriverprofitanddevelopedand
implementednewpaymentpoliciesfordriverswhichhelpeddecrease turnover10%-20% below
industrystandard.
Best Practices and ProcessImprovement
 Analyzedtrendsinbi-weeklyfleethealthreportstoreach97% quotafor fleetsinserviceand
to workdirectlywithdriverstoincrease profitsandretention.
 DevelopedLTLbusinessfrom1 millionpoundsperweektomore than3 millionpoundsper
week inlessthantwoyears by improvingcustomerservice andschedulingcommitmentsto
customers,reducingdeadheads,and improvingdriverrelations with45 owner-operators.
 Ledteam of 16 drivermanagersandfleetmanagersmaking800 interstate pick-upanddelivery
loadsperweekwith 300 owner-operatorsandcompanydrivers.
 Oversawrecruitingdepartment with$400K budgetformarketingtodriverstoinclude billboards,
social mediaandonline truckingsites, phone andInternet apps, trade shows,andopenhouses.

2. Dennis J. Carroll 863-267-0621 dcrockland@gmail.com
CONDYNE FREEZERS, INC., Avon, MA & Ft. Lauderdale, FL 1987–1994
Refrigerated warehouse and storage company with 170K sq. ft. facility in MA and two facilities in Florida.
General Manager(1991–1994)
Assistant General Manager(1988–1991)
 BroughtintoFloridaterritory forthree-monthprojecttoturn around facility thatwasaboutto
lose itslargestcustomer;promotedtoGeneral Managerof facilityforsuccessof improvements.
 Restructured facility,setupdistributionsystem, addedfreezerspace, improved customer
service andsales,and increasedprofits.
CHILD WORLD, Avon, MA 1978–1987
Second largest toy distribution center in the world with annual sales of $830 million until its closure in 1992.
Lead Shippingand ReceivingDock Manager
 Promotedthroughranksfromwarehouse worker,toshipping andreceivingmanager.
 Managed successful dockoperationof unionandnon-uniondriversandemployees.
COMMUNITY LEADERSHIP
Board of Directors, BPOE ElksLodge 1291
EDUCATION
HighSchool Diploma,RocklandHighSchool,Rockland,MA