1. Denise Finklea
3134 S Market St
Gilbert, Az 85295
Home 480.436.4710
shinydenise@gmail.com
References
Available upon request
Summary
Key Skills- Solid project management ability, strong analytical skills, and excellent problem-solving skills, able to
think creatively, outstanding ability to build partnerships.Sound decision maker by being able to understand and
conceptualize the big picture and the details it takes to accomplish the organization's goals. I am confident that I
possessyourfocus and qualifications that you are seeking.
Experience
United Health Care/Connextions
Seasonal Health Insurance Agent
Provide service to clients' changing insurance needs by selling life, health, and disability insurance
Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and long -term
strategy implementation
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining
personal networks; participating in professionalorganizations
Assist Medicare members understand what benefits they qualify for
Recommend a health coverage plan that best suits their needs
C.R. Bard February 2012-Aug2013
Executive Assistant- Temporary Project Manager
Support a team of ten executives
Handle highly confidential information
Resolve administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
Travel arrangements for a team of ten
Complete operational requirements by scheduling and assigning administrative projects; expediting work results
Manage confidential projects related to mergers and acquisitions
Maintain department budget and expense reports
American Income Life 2012-present
Life and Health Insurance Agent
Develop marketing strategies to compete with other individuals or companies who sell insurance
Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of
appropriate forms
Explain features, advantages and disadvantages ofvarious policies to promote sale of insurance plans
Perform administrative tasks,such as maintaining records and handling policy renewals
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective
clients
Calculate insurance premiums or awards
Compute financial data
Conduct sales presentations
Determine customer needs
Fill out business orgovernment forms

2. Follow contract, property, or insurance laws
John Mar Enterprises- Financial Advisor 2011-2012
Executive Assistant
Provide Administrative support CEO
Manage client files
Process Life Insurance/Annuity Applications
Follow up with clients
Manage client database
Run client financial reports
Event planning
Assist in seminar presentations
Bookkeeping
Provide customer service for vendors and clients
Wells Fargo Bank, Chandler, Az. 2001 - 2007
Human Resource Associate
Provide HR coaching to team members and managers to develop strong leadership
Full cycle recruiting for IT, Management, Sales and Administrative positions
Recruiting- Source, Interview candidates,Review and discuss results with management, Review background checks
Provide Leadership and Career development training
Orientation of new hires
Liaison between Management and Associates
Monthly Human Capital Intelligence reports and compensation trends
Maintained compliance to EEO/Diversity policies
Act as a liaison between management and associates
Develop annualinitiatives for multiple lines of business
Coach team members on career development opportunities
Execute and coach PeopleSoft transactions
Schedule and Facilitate New Team Member Orientation
Ensure New Hire/Employment Documentation is complete
Create, analyze and summarize standard & ad hoc report data to identify trends in non-compliance in areas where
additional follow up may be required
Serve as a liaison between the business line manager, HR specialty groups and corporate HR support teams for
miscellaneous issue resolution
Assist line managers with Talent Management, Mid-Year Reviews, Promotions
Conduct Exit Interviews
Assist managers with benefits and payroll questions
Analyze compensation trends
Promote and maintain Recognition initiatives
Wells Fargo, Phoenix, Az 1999 - 2001
Human Resource Specialist Leave and Disability
Management review of all Federal and State Laws concerning leave and disabilities, FMLA
Maintained compliance with policies
Liaison to Management in policy and leave of absence cases
Wells Fargo, Phoenix, Az 1997 - 1999
Human Resource Specialist
Provide prompt and accurate information to staff on Wells Fargo guidelines concerning bank benefits, payroll,
policies, and promotional programs
Assisted in employee awareness of compliance to policies and procedures
United States Air Force Reserves, Luke Air Force Base, Az 1999 - 2008
Health Services Manager
Perform and direct patient management functions
Interpret communications, directives, and publications
Coordinate release of healthcare information
Prepare, file, safe-guard, transfer, and retire health records

3. Transcribe daily information onto patient charts
Transcribe physicians'orders and prepares request for diagnostic tests,consultations,and referrals
Performs functions to admit, discharge, and transfer patients
Compile information and prepare reports,graphs,and charts on bed occupancy,staffing, dental health, medical care
from civilian sources
Compile information, subsistence accounting,and prepare statistical reports
Coordinate third party collection activities
Screen medical records to gather data for medical audits
Identify personnelstaffing shortages and coordinate permanent or temporary assignment actions
Monitor expenditures and obligations by analyzing financial resports and accounting
Perform and manage medical information technology functions and activities
Perform customer support activities
Education
Masters of Science, Human Resources Management 2016
Ottawa University, Tempe, Az, GPA: Completed graduate level courses in the Human Resources program to
strengthen my skillset.
Bachelor of Science, Business Management 2006
2002 - 2006 University of Phoenix, Phoenix, Az, GPA: 3.5