Bisnow - Zappos - DTP - November 20, 2013
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The document appears to be a slide presentation about Zappos.com's Downtown Project, which is investing $350 million to revitalize downtown Las Vegas. The project aims to accelerate collisions, community, and co-learning downtown by increasing density, street activity, and a culture of openness. This is expected to lead to greater happiness, innovation, and productivity as more serendipitous interactions occur between the various groups involved including Zappos employees, entrepreneurs, artists and local residents. The ultimate goal is for downtown Las Vegas to become the most community-focused large city in the world.
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Bisnow - Zappos - DTP - November 20, 2013
- 3. Delivering Happiness - What’s Next? Clothing Customer Service Company Culture “a great brand is… ______” Slide 3
- 5. Las Vegas City Hall Slide 5 http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg
- 6. Las Vegas City Hall Slide 6
- 7. Las Vegas City Hall Slide 7
- 11. Doggy Day Care Slide 11 http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG
- 13. Downtown Vegas - Fremont East http://www.eatinglv.com/wordpress/wp-content/gallery/odettedowntown/chinatown-038-large.jpg Slide 13
- 14. Downtown Vegas - Fremont East Slide 14 http://www.lucyvegas.com/sites/default/files/griffin5.jpg
- 15. Downtown Vegas - Fremont East Slide 15
- 16. Downtown Vegas - Fremont East Slide 16 http://roadjournals.viamagazine.com/wp-content/uploads/2011/05/The-Beat-Coffeehouse.jpg
- 17. Delivering Happiness - What’s Next? Clothing Customer Service Company Culture Slide 17
- 18. Delivering Happiness - What’s Next? Clothing Customer Service Company Culture Community Slide 18
- 19. DOWNTOWN PROJECT - $350M $ 50M – Small businesses $ 50M – Tech Startups $ 50M – Education, Arts, Culture $200M – Real Estate Slide 19
- 20. DOWNTOWN PROJECT GOALS Slide 20
- 21. DOWNTOWN PROJECT GOALS Live/Work/Play – Walking Distance Slide 21
- 22. DOWNTOWN PROJECT GOALS Live/Work/Play – Walking Distance The Most Community-Focused Large City in the World Slide 22
- 23. DOWNTOWN PROJECT GOALS Live/Work/Play – Walking Distance The Most Community-Focused Large City in the World The Co-Learning and Co-working Capital of the World Slide 23
- 24. ROI vs. ROC Instead of maximizing short-term ROI (Return On Investment)… Slide 24
- 25. ROI vs. ROC Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC Slide 25
- 26. ROI vs. ROC Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community) Slide 26
- 27. ROI vs. ROC and ROL Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community) and institutionalizing ROL Slide 27
- 28. ROI vs. ROC and ROL Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community) and institutionalizing ROL (Return On Luck) – Accelerating Serendipity Slide 28
- 29. THE BIG BET Accelerating Collisions, Community, and Co-Learning Slide 29
- 30. THE BIG BET Accelerating Collisions, Community, and Co-Learning …will lead to… Happiness, Luckiness, Innovation, and Productivity Slide 30
- 31. DOWNTOWN PROJECT - $350M $ 50M – Small businesses $ 50M – Tech Startups $ 50M – Education, Arts, Culture $200M – Real Estate Slide 31
- 32. $50M – Small Businesses Slide 32
- 33. $50M – Small Businesses Slide 33 Criteria
- 34. $50M – Small Businesses Criteria Slide 34 Owner Operated - Passionate
- 35. $50M – Small Businesses Criteria Slide 35 Owner Operated - Passionate Helps Build Community
- 36. $50M – Small Businesses Criteria Slide 36 Owner Operated - Passionate Helps Build Community Execution Ability
- 37. $50M – Small Businesses Criteria Slide 37 Owner Operated - Passionate Helps Build Community Execution Ability Sustainable
- 38. $50M – Small Businesses Criteria Slide 38 Owner Operated - Passionate Helps Build Community Execution Ability Sustainable Unique or First or Best at Something
- 39. $50M – Small Businesses Criteria Slide 39 Owner Operated - Passionate Helps Build Community Execution Ability Sustainable Unique or First or Best at Something Story-worthy
- 40. Natalie Slide 40
- 41. Natalie Slide 41
- 42. Natalie Slide 42
- 43. Natalie Slide 43
- 44. Natalie Slide 44
- 45. Natalie Slide 45
- 48. Sarah Slide 48
- 49. Sarah Slide 49
- 50. Sarah Slide 50
- 59. $50M – Tech Startups Slide 59 http://imgs.foursquare.com/pix/EN1ZIL0JC5HTCZYD0PW41SWQYJHURTD204ZFZYBFGPM3F5JS.jpg
- 60. $50M – Tech Startups Slide 60 http://timenerdworld.files.wordpress.com/2011/12/romotivefinal.jpg?w=576
- 61. The City as a Startup Slide 61 http://bostinno.com/wp-content/uploads/2011/10/startup-sign.png
- 62. $50M – Startups Slide 62 http://www.shebytes.com/wp-content/uploads/2011/12/venture-for-america-12-12-11.jpg
- 63. $50M – Education, Arts, Culture Slide 63 http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg
- 64. $50M – Education, Arts, Culture Slide 64 http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg
- 65. $50M – Education, Arts, Culture Slide 65 http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg
- 66. $50M – Education, Arts, Culture Slide 66 http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg
- 67. $50M – Education, Arts, Culture Slide 67 http://www.vegasnews.com/wp-content/uploads/3_2_12_burn_vegas_kabik-131-9-588.jpg
- 68. $50M – Education, Arts, Culture Slide 68 http://mikerossart.net/images/mikeross_enter.jpg
- 69. $50M – Education, Arts, Culture Slide 69
- 70. Slide 70
- 71. Slide 71
- 72. $200M – Real Estate Slide 72 http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg
- 73. WHEN CITIES DOUBLE IN SIZE… Productivity and innovation per resident increases by 15% (But not true for companies) Accelerate serendipity -> Accelerate learning -> Accelerate productivity and innovation Slide 73
- 74. 3 INGREDIENTS FOR SERENDIPITY 1. 2. Street-level activity for residents to collide 3. Slide 74 Residential density of 100 residents/acre Culture of openness, collaboration, creativity, and optimism
- 75. HOW TO ACCELERATE LEARNING & INNOVATION Maximize serendipitous interactions Density in the office Density in the city Collisions vs. convenience Slide 75
- 76. Las Vegas City Hall Slide 76 http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg
- 77. DIFFERENT GROUPS COLLIDING 1. 2. 3. 4. 5. 6. 7. Slide 77 2000 Zappos employees 1000 Teach For America corp members and alumni Tech Startup Community Small Business Community Art and Music Communities Other Passion Communities Local Residents
- 78. LEARNING FROM ZAPPOS & COWORKING… Culture is to a Company Slide 78
- 79. LEARNING FROM ZAPPOS & COWORKING… Culture is to a Company as Community is to a City Slide 79
- 80. LEARNING FROM ZAPPOS & COWORKING… Culture is to a Company as Community is to a City Slide 80 Values Innovation Serendipity Participation Upward Mobility Attracting Startups and the Creative Class
- 81. Our Secret Weapon Slide 81 http://static3.vipasuite.com/resources/dyn/images/459355w783h429s185b/_fn/ogden-3.jpg
- 82. LEARNING FROM TED, SUMMIT SERIES, SXSW, BIF… Curated Content Serendipity Learning Connections Community Slide 82
- 83. Downtown Vegas Every Day Curated Content Serendipity Learning Connections Community Slide 83
- 84. Fremont St. & Las Vegas Blvd. Slide 84
- 85. Fremont St. & Las Vegas Blvd. Slide 85
- 86. Fremont St. & Las Vegas Blvd. Slide 86
- 87. Fremont St. & Las Vegas Blvd. Slide 87
- 88. Fremont St. & Las Vegas Blvd. Slide 88
- 89. Fremont St. & Las Vegas Blvd. Slide 89
- 90. Fremont St. & Las Vegas Blvd. Slide 90
- 91. Fremont St. & Las Vegas Blvd. Slide 91
- 92. Fremont St. & Las Vegas Blvd. Slide 92
- 93. Fremont St. & Las Vegas Blvd. Slide 93
- 94. Downtown Vegas Monthly Cadence Slide 94
- 95. Downtown Vegas Monthly Cadence Week 1 – First Friday Week Slide 95
- 96. Downtown Vegas Monthly Cadence Week 1 – First Friday Week Week 2 – Tech Week Slide 96
- 97. Downtown Vegas Monthly Cadence Week 1 – First Friday Week Week 2 – Tech Week Week 3 – Fashion Week Slide 97
- 98. Downtown Vegas Monthly Cadence Week 1 – First Friday Week Week 2 – Tech Week Week 3 – Fashion Week Week 4 – Catalyst Week Slide 98
- 99. Fashion Incubator – Stitch Factory Slide 99
- 100. Fashion Incubator – Stitch Factory Slide 100
- 101. Return On Collisions (ROC) What is the value of a resident that is out and about in the community? Slide 101
- 102. Return On Collisions (ROC) What is the value of a resident that is out and about in the community? 3-4 hours/day Slide 102
- 103. Return On Collisions (ROC) What is the value of a resident that is out and about in the community? 3-4 hours/day x 7 days/week Slide 103
- 104. Return On Collisions (ROC) What is the value of a resident that is out and about in the community? 3-4 hours/day x 7 days/week x 40 weeks/year Slide 104
- 105. Return On Collisions (ROC) What is the value of a resident that is out and about in the community? 3-4 hours/day x 7 days/week x 40 weeks/year = 1000 “collisionable” hours/year Slide 105
- 106. Jake – Flint and Tinder http://images.fastcompany.com/upload/inline-Made-In-The-USA-Flint-And-Tinder-Undies-And-YouWill-Love-It-b.jpg Slide 106
- 107. Jake – Flint and Tinder Slide 107
- 108. Return On Collisions (ROC) What is the value of a purposeful visitor that contributes to community? Slide 108
- 109. Return On Collisions (ROC) What is the value of a purposeful visitor that contributes to community? 12 hours/day Slide 109
- 110. Return On Collisions (ROC) What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week Slide 110
- 111. Return On Collisions (ROC) What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week x 12 weeks/year Slide 111
- 112. Return On Collisions (ROC) What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week x 12 weeks/year = 1000 “collisionable” hours/year Slide 112
- 113. Return On Collisions (ROC) “Subscribe” to Downtown Vegas Slide 113
- 114. Return On Collisions (ROC) 1. 2. Street-level activity for residents to collide 3. Slide 114 100 residents per acre Culture of openness, collaboration, creativity, and optimism
- 115. Return On Collisions (ROC) 1. Slide 115 100 residents per acre
- 116. Return On Collisions (ROC) 1. Slide 116 100,000
- 117. Return On Collisions (ROC) 1. Slide 117 100,000 “collisionable”
- 118. Return On Collisions (ROC) 1. Slide 118 100,000 “collisionable” community
- 119. Return On Collisions (ROC) 1. Slide 119 100,000 “collisionable” community hours
- 120. Return On Collisions (ROC) 1. Slide 120 100,000 “collisionable” community hours per
- 121. Return On Collisions (ROC) 1. Slide 121 100,000 “collisionable” community hours per acre
- 122. Return On Collisions (ROC) 1. Slide 122 100,000 “collisionable” community hours per acre per
- 123. Return On Collisions (ROC) 1. Slide 123 100,000 “collisionable” community hours per acre per year
- 124. Return On Collisions (ROC) 1. 100,000 “collisionable” community hours per acre per year 2.3 collisionable hours per square foot per year Slide 124
- 125. OUR BIG BET… 3 Guiding Principles Accelerate: 1.Collisions 2.Community 3.Co-Learning And everything else will fall into place… (productivity, innovation, growth, happiness) What will people say about downtown? Slide 125
- 126. Slide 126
- 127. ZAPPOS, DELIVERING HAPPINESS, DOWNTOWN PROJECT Slide 127
- 128. 50% of Humans Live in Cities Slide 128 http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg
- 129. 75% Will Live In Cities in Our Lifetime Slide 129 http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg
- 130. The 4-Minute Mile Slide 130
- 131. The 4-Minute Mile Slide 131 http://en.wikipedia.org/wiki/File:Iffley_Road_Track,_Oxford_-_blue_plaque.JPG
- 133. A great brand is a story that never stops unfolding. Slide 133
- 134. A great brand company is a story that never stops unfolding. Slide 134
- 135. A great brand company city is a story that never stops unfolding. Slide 135
- 136. A great brand company city community is a story that never stops unfolding. Slide 136
- 137. Thank you! For a copy of this presentation: tony@zappos.com For more information: www.DowntownProject.com Slide 137