1. Curriculum Vitae
Deema Qarouni
United Arab Emirtes - Dubai
Mobile: +971 56 2919079
Email: deemaqarouni@gmail.com
OBJECTIVE:
To take a challenging and high performance-oriented role in the field of banking and implement the
expertise and experience gained in this field to develop a complex project with efficiency and quality.
SUMMARY OF QUALIFICATIONS
 Have excellent accounting skills and financing skills.
 I am motivated and enthusiastic by new challenges and tasks and take an excellent approach
to achieve success in all projects.
 Have expertise various quality process and techniques by which I efficiently took care of quality
deliverables of myself and my team which helped in gaining satisfied customers for the
organization.
 Good problem-solving ability and analytic skill to solve the problem efficiently.
 Excellent Communication Skills (English/Arabic).
 Diligent, hardworking, and dedicated to work.
EDUCATION
2010-2012
 Higher Banking Diploma.
Emirates Institute for Banking & Financial studies – Shj
2008-2010
 Banking Diploma.
Emirates Institute for Banking & Financial studies – Shj.

2. DETAILED EMPLOYMENT
 Working as Customer Service &Sales Support Officer @ Averda International Services
LLC. Dubai – UAE ( Feb 14 - PT ):
 Processing new sales leads.
 Managing the correspondence between the sales team and their clients.
 Monitoring customer accounts and updating records.
 Providing data and reports to help the sales team.
 Keeping track of sales targets.
 Answering phone calls and Emails.
 Scheduling diaries.
 Resolving Problems and Escalating Unresolved Issues.
 Handling incoming orders from sales representatives via telephone, e-mail or tasks

 Working as Group Leader Assistant (Call Center) @ Schindler Pars International LTD. Dubai
- UAE. (Feb 12 – Dec 13):
 Call customers requesting service: convey field technicians' ETA at designated site for servicing.
 Enter customer data and all relative information utilizing SAP dispatching application.
 Fully participate, cooperate and support a team effort in processing external and internal customers'
calls for service.
 Maintain filing of monthly service and callback reports; update system for TDB of equipment.
 Prepare all expenses claims for Dubai and AUH office, checking errors and prepares YAF64 before
payroll.
 Provide courteous, friendly, helpful and efficient service to external and internal customers on a
regular and consistent basis.
 Receive customer telephone requests for elevator and/or escalator service.
 Receive field technicians’ response to pages; communicate details of customers' request for service;
obtain estimated time of arrival (ETA) at site information.
 Schedule and/or page Schindler elevator/escalator technicians and follow proper escalation process
if route technician is unreachable or unavailable.

3.  Worked as Customer Care Representative for HP @ CTS Company. (2010 – Jan 2012):
 Provide professional solutions to HP end-users, dealers and service providers originating from
unresolved escalated case issues received via telephone and written correspondence.
 Provide an escalation link for HP field employees, executives and channel regarding customer
satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with
HP and/or its representatives, and complaints regarding an authorized dealer or channel.
 Handles issues in the best interest of both customer and company.
 Completes supporting paperwork and data entry as required.
PERSONAL INFORMATION
Nationality Syrian
Date of Birth August 25, 1990
Languages Arabic and English (Fluent)
Visa Status Father Valid Visa
Valid UAE Driving Licence.
REFERENCES
Available upon request.