TQM in EDUCATIONAL INSTITUTIONS

TOTAL QUALITY MANAGEMENT A Definition ,[object Object],[object Object],www.a2zmba.com

Key contributors to quality management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com contributor Key contributions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],14 Points, special versus common cause of variation. Quality is fitness-for-use , quality trilogy. Quality is a total field, the customer defines quality. Quality is free , zero defects. Cause and Effect diagrams and quality circles Taguchi loss function.

MEANING OF QUALITY www.a2zmba.com Fitness for Consumer Use Producer’s Perspective Consumer’s Perspective Quality of Conformance ,[object Object],[object Object],Quality of Design ,[object Object],[object Object],Marketing Production Meaning of Quality

Elements of TQM Concept www.a2zmba.com Continuous improvement Customer focus Prevention Of defects Universal responsibility For quality TQM

Deming Wheel: PDCA Cycle www.a2zmba.com 1. Plan Identify problem and develop plan for improvement. 2. Do Implement plan on a test basis. 3. Study/Check Assess plan; is it working? 4. Act Institutionalize improvement; continue cycle.

TQM TOOLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

TQM tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

TQM tools continued.. ,[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

TQM tools continued.. ,[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

Costs of Quality ,[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

TQM benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

TQM GURUS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com Karou Ishikawa

Edward Deming’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

14 PRINCIPLES Continued: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

14 PRINCIPLES Continued: ,[object Object],[object Object],[object Object],www.a2zmba.com

CROSBY’S FOURTEEN STEPS TO QUALITY IMPROVEMNET ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

CROSBY’S FOURTEEN STEPS TO QUALITY IMPROVEMENT Contd . ,[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

ELEMENTS OF TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

QUALITY MANAGEMENT RECOGNITION ,[object Object],[object Object],[object Object],www.a2zmba.com

APPLYING TQM TO B-SCHOOL ,[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

TQM @ S.R.N ADARSH COLLEGE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

Quality objectives :- ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

Quality management strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

Contd… ,[object Object],[object Object],[object Object],www.a2zmba.com

Areas for improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

SYNERGISTIC RELATIONSHIPS ,[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

LEADERSHIP ,[object Object],[object Object],www.a2zmba.com

CONTINUOUS IMPROVEMENT AND SELF-EVALUATION ,[object Object],[object Object],www.a2zmba.com

A SYSTEM OF ONGOING PROCESS ,[object Object],[object Object],www.a2zmba.com

A QUALITY B-SCHOOL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

ADVANTAGES OF APPLIYING TQM IN EDUCATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.a2zmba.com

TQM in EDUCATIONAL INSTITUTIONS

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TQM in EDUCATIONAL INSTITUTIONS