Enviar pesquisa
Carregar
Sd forum presentation 2011
•
0 gostou
•
623 visualizações
David Coleman
Seguir
Presentation to the SD Forum W 2.0 SIG on 3/29/11. Is your iPhone running IT?
Leia menos
Leia mais
Negócios
Denunciar
Compartilhar
Denunciar
Compartilhar
1 de 55
Baixar agora
Baixar para ler offline
Recomendados
Blending the Social and the Serious for Individual and Organizational Perform...
Blending the Social and the Serious for Individual and Organizational Perform...
Human Capital Media
The Connected Entreprise
The Connected Entreprise
Nerea
Social Communications: Delivering Winning Internal Communications Programs Wi...
Social Communications: Delivering Winning Internal Communications Programs Wi...
Prescient Digital Media
Jan 26 2011 gta rewards breakfast web 2 0 and hr
Jan 26 2011 gta rewards breakfast web 2 0 and hr
Cathy McKnight
Dell - Social Media Culture
Dell - Social Media Culture
Mimansha Bahadur
Taming the Tiger - Navigating Your Brand in the Age of Conversation
Taming the Tiger - Navigating Your Brand in the Age of Conversation
Lars Voedisch
Online success in 4 steps step 1 vision
Online success in 4 steps step 1 vision
Present Media
Social Communications: Delivering winning internal communications programs wi...
Social Communications: Delivering winning internal communications programs wi...
Prescient Digital Media
Mais conteúdo relacionado
Mais procurados
Philippe Borremans_Intralife2010
Philippe Borremans_Intralife2010
Intralife
Social Moving Picture - IN
Social Moving Picture - IN
Tommi Pelkonen
Zero Email Inspiration Session Atos
Zero Email Inspiration Session Atos
dennisvvugt
Collaboration strategy how-to
Collaboration strategy how-to
Gordon Vala-Webb
Zero Email In 15 Min
Zero Email In 15 Min
dennisvvugt
Social Media and the New Workplace
Social Media and the New Workplace
Saurabh Pandey
Lotusphere ASEAN March 2011
Lotusphere ASEAN March 2011
Anne Bartlett-Bragg
Social Media Services from Dell
Social Media Services from Dell
Dell Social Media
Latest research from the Global Workplace - The Edge of Collaboration
Latest research from the Global Workplace - The Edge of Collaboration
Su Butcher
Training Your Company For Social Media
Training Your Company For Social Media
Liz Bullock
Social Software: Selection, Implementation and Adoption
Social Software: Selection, Implementation and Adoption
Stephen Danelutti
Intergenerational Knowledge Exchange
Intergenerational Knowledge Exchange
Softonic
Dell, Simone Versteeg
Dell, Simone Versteeg
KGS Global
Seizing Opportunities, Overcoming Productivity Challenges in the Virtually Co...
Seizing Opportunities, Overcoming Productivity Challenges in the Virtually Co...
Cognizant
What Do I Tweet About? Making Your Employees Worth Following
What Do I Tweet About? Making Your Employees Worth Following
Liz Bullock
Insights on building and managing virtual teams
Insights on building and managing virtual teams
Romeu Gaspar
De-Mystifying Webinars: An Introduction
De-Mystifying Webinars: An Introduction
Anne Bartlett-Bragg
What Do I Tweet About? Make Your Employees Worth Following
What Do I Tweet About? Make Your Employees Worth Following
Dell Social Media
The Future Of Learning
The Future Of Learning
Anne Bartlett-Bragg
How Social Networks are Delivering on the Failed Promise of Knowledge Management
How Social Networks are Delivering on the Failed Promise of Knowledge Management
Paul Gillin
Mais procurados
(20)
Philippe Borremans_Intralife2010
Philippe Borremans_Intralife2010
Social Moving Picture - IN
Social Moving Picture - IN
Zero Email Inspiration Session Atos
Zero Email Inspiration Session Atos
Collaboration strategy how-to
Collaboration strategy how-to
Zero Email In 15 Min
Zero Email In 15 Min
Social Media and the New Workplace
Social Media and the New Workplace
Lotusphere ASEAN March 2011
Lotusphere ASEAN March 2011
Social Media Services from Dell
Social Media Services from Dell
Latest research from the Global Workplace - The Edge of Collaboration
Latest research from the Global Workplace - The Edge of Collaboration
Training Your Company For Social Media
Training Your Company For Social Media
Social Software: Selection, Implementation and Adoption
Social Software: Selection, Implementation and Adoption
Intergenerational Knowledge Exchange
Intergenerational Knowledge Exchange
Dell, Simone Versteeg
Dell, Simone Versteeg
Seizing Opportunities, Overcoming Productivity Challenges in the Virtually Co...
Seizing Opportunities, Overcoming Productivity Challenges in the Virtually Co...
What Do I Tweet About? Making Your Employees Worth Following
What Do I Tweet About? Making Your Employees Worth Following
Insights on building and managing virtual teams
Insights on building and managing virtual teams
De-Mystifying Webinars: An Introduction
De-Mystifying Webinars: An Introduction
What Do I Tweet About? Make Your Employees Worth Following
What Do I Tweet About? Make Your Employees Worth Following
The Future Of Learning
The Future Of Learning
How Social Networks are Delivering on the Failed Promise of Knowledge Management
How Social Networks are Delivering on the Failed Promise of Knowledge Management
Semelhante a Sd forum presentation 2011
Lithium Likes to Loves Tour NYC
Lithium Likes to Loves Tour NYC
Lithium
Innovation antwerp45
Innovation antwerp45
Ian McNairn
Designing The Social In
Designing The Social In
Erin Malone
5 Digital Marketing Trends for 2014
5 Digital Marketing Trends for 2014
Vincent lee
Employee Comms during times of disruption
Employee Comms during times of disruption
LiveTiles
Social Media Starts With YOU
Social Media Starts With YOU
Leslie Poston
IBM Messaging and Collaboration solutions: an introduction
IBM Messaging and Collaboration solutions: an introduction
Jacques Pavlenyi
Infusionsoft Socially Enabled Internal Communication Proposal
Infusionsoft Socially Enabled Internal Communication Proposal
Kimberle Morrison
Social Project Management v1
Social Project Management v1
Value Amplify Consulting
Accelerator YYC
Accelerator YYC
John Hutchings
Collaboration Tools and the Impact on Project Management
Collaboration Tools and the Impact on Project Management
Jesus Hoyos
Leveraging Social Media, PR and Internal Comms 2010 - Lars Voedisch
Leveraging Social Media, PR and Internal Comms 2010 - Lars Voedisch
Lars Voedisch
Social Business as the New Organizing Principle
Social Business as the New Organizing Principle
South Bay Organization Development Network
Workshop 5 -Mobile Strategy, Digital Photography, and Learning Culmination (PPT)
Workshop 5 -Mobile Strategy, Digital Photography, and Learning Culmination (PPT)
madhavi2011
Hyper Social Recruiting
Hyper Social Recruiting
Scott K. Wilder
DAS Performics: Hypebusters: "The Golden Age of Marketing"
DAS Performics: Hypebusters: "The Golden Age of Marketing"
Digiday
Community Manager Insights 2012
Community Manager Insights 2012
Get Satisfaction
L&D Re-Imagined for the 21st Century Workplace
L&D Re-Imagined for the 21st Century Workplace
Sahana Chattopadhyay
By 222 social workplace
By 222 social workplace
dllavoy
People culture behavior creating social outcomes
People culture behavior creating social outcomes
Jon Ingham
Semelhante a Sd forum presentation 2011
(20)
Lithium Likes to Loves Tour NYC
Lithium Likes to Loves Tour NYC
Innovation antwerp45
Innovation antwerp45
Designing The Social In
Designing The Social In
5 Digital Marketing Trends for 2014
5 Digital Marketing Trends for 2014
Employee Comms during times of disruption
Employee Comms during times of disruption
Social Media Starts With YOU
Social Media Starts With YOU
IBM Messaging and Collaboration solutions: an introduction
IBM Messaging and Collaboration solutions: an introduction
Infusionsoft Socially Enabled Internal Communication Proposal
Infusionsoft Socially Enabled Internal Communication Proposal
Social Project Management v1
Social Project Management v1
Accelerator YYC
Accelerator YYC
Collaboration Tools and the Impact on Project Management
Collaboration Tools and the Impact on Project Management
Leveraging Social Media, PR and Internal Comms 2010 - Lars Voedisch
Leveraging Social Media, PR and Internal Comms 2010 - Lars Voedisch
Social Business as the New Organizing Principle
Social Business as the New Organizing Principle
Workshop 5 -Mobile Strategy, Digital Photography, and Learning Culmination (PPT)
Workshop 5 -Mobile Strategy, Digital Photography, and Learning Culmination (PPT)
Hyper Social Recruiting
Hyper Social Recruiting
DAS Performics: Hypebusters: "The Golden Age of Marketing"
DAS Performics: Hypebusters: "The Golden Age of Marketing"
Community Manager Insights 2012
Community Manager Insights 2012
L&D Re-Imagined for the 21st Century Workplace
L&D Re-Imagined for the 21st Century Workplace
By 222 social workplace
By 222 social workplace
People culture behavior creating social outcomes
People culture behavior creating social outcomes
Último
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
AustraliaChapterIIBA
Project Brief & Information Architecture Report
Project Brief & Information Architecture Report
amberjiles31
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
Stephan Koning
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
Borderless Access
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Sourav Sikder
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup Berlin
Anton Skornyakov
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
tazeenaila12
MC Heights construction company in Jhang
MC Heights construction company in Jhang
mcgroupjeya
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Workforce Group
WAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdf
Western Alaska Minerals Corp.
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
HajeJanKamps
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
APCO
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and Festivals
Wristbands Ireland
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês em formato ppt
ElizangelaSoaresdaCo
7movierulz.uk
7movierulz.uk
aroemirsr
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
Intellect Design Arena Ltd
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..
dlewis191
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
Hanna Klim
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
Borderless Access
Último
(20)
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
Project Brief & Information Architecture Report
Project Brief & Information Architecture Report
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup Berlin
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
MC Heights construction company in Jhang
MC Heights construction company in Jhang
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
WAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and Festivals
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês em formato ppt
7movierulz.uk
7movierulz.uk
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
Sd forum presentation 2011
1.
Is your iPhone
running IT? The Consumerization of IT, and How That is Driving Collaboration in the Enterprise David Coleman Managing Director Collaborative Strategies March 29th, 2011 SD Forum
2.
Is Your iPhone
Running IT? This presentation will look at the "Consumerization of IT" and how that is accelerating collaboration in most organizations. David will look at 5 trends driving this consumerization, 5 mistakes most IT organizations are making, and 5 rules for collaboration success that can be used by any sized organization. Each of these rules will be explained through research results, and examples from client engagements for a controversial and entertaining presentation. One lucky attendee will get a free (signed) copy of his latest book “42 Rules for Successful Collaboration” which is one of the first books to be written by a social network. ©2011 Collaborative Strategies
3.
David Coleman, Background •
Founder and Managing Director of Collaborative Strategies • Author of 4 books on Collaboration • Author of the Collaboration blog • Writes regular column for eLearning! Magazine • 20+ years focused on Groupware, knowledge management, online communities, social networks and Collaboration. • Tracks 2000+ collaboration tools • Advisory services for: • Organizations using collaboration technologies and not getting what they want out of them • Collaboration vendors who need strategy, product roadmap, demand generation ©2011 Collaborative Strategies
4.
To be in
the drawing for David’s latest book put your business card in the container ©2011 Collaborative Strategies
5.
Collaboration is the
most Mis- represented Behavior in the Enterprise People in silos think they are collaborating! ©2011 Collaborative Strategies
6.
What is Collaboration? “Multiple
coordinated interactions occurring between two or more people that include the transfer of complex information for some common purpose or goal.” 6 ©2011 Collaborative Strategies
7.
According to McKinsey
& Company “the heart of what knowledge workers do on the job is collaborate, which in the broadest terms means they interact to solve problems, serve customers, engage with partners, and nurture new ideas.” ©2011 Collaborative Strategies
8.
Holistic Approach to
Collaboration Space 8 ©2011 Collaborative Strategies
9.
3/5th collaborate at
least daily Q1: How frequently do you participate in collaborative projects or activities? Frequency of Participation in Collaboration Projects or Efforts Less than monthly 3% Hourly Monthly 9% 7% Weekly 28% Daily 53% ©2011Collaborative Strategies 9
10.
Stages of Evolution
for Collaboration in the Enterprise Stages of Adoption Collaborative Example Technology Technology Stage 1: Traditional Telephone Face-to-face E-mail Collaboration meetings Stage 2: Specific Applications Audio, video, and EIM, IM, Chat, and Virtual team spaces data conferencing presence detection Stage 3: Collaborative Multiple audio, Yahoo!, MSN, AOL, Groove, eRoom, Proliferation video, and data Google, etc. WebOffice, etc. conferencing tools Stage 4: Consolidation Standardize on One client for all IM Common Virtual Team SIP/Simple or clouds Space for everyone XMPP Stage 5: Virtual Work Standard tools in Integration with Standard desktop and Environment place (real estate) mobile Web interface for environments anyone ©2011 Collaborative Strategies
11.
Vote: Where is
Your Organization In the Collaboration Maturity Model? Stage 1 – Classic – Phone, fax and e-mail Stage 2 – Specific applications - web conferencing, IM, etc. Stage 3 – Proliferation – Multiple collaborative solutions Stage 4 – Consolidation – functional standards Stage 5 – Virtualization – Stable collaborative environment, can work from anywhere ©2011 Collaborative Strategies
12.
5 Trends in
the Consumerization of Enterprise IT and Collaboration 1. Trend # 1: Social Networks ARE Collaborative Business 2. Trend # 2: There is no ONE Place to Work Anymore 3. Trend # 3: New Devices Create New Interactions 4. Trend # 4: Shifting from focus on tools to focus on process 5. Trend # 5: Employee expectations of corporate IT are changing ©2011 Collaborative Strategies
13.
Trend #1 –
Social Networks Are Collaborative Business • Average Facebook user spent 1,400 minutes, or 23.3 hours per Month (Facebook (2011). Press Room Statistics. http://www.facebook.com/press/info.php?statistics) • 500 million active Facebook users • 29% of their leisure time on Facebook. (Bureau of Labor Statistics. (2009). American Time Use Survey from- http://www.bls.gov/tus/charts) • 22% of all time online is spent on social networks/ blogs • 24% increase over 2009 • Spend 65% more time on these sites in 2010 (Nielsonwire. (2010, June 15). Social Networks/Blogs Now Account for One in Every Four and a Half Minutes Online. http://blog.nielsen.com/nielsenwire/global/social-media-accounts-for- 22-percent-of-time-online/ ©2011 Collaborative Strategies
14.
The Rise of
Social Media ©2011 Collaborative Strategies
15.
Vote: How many
social networks do you actively participate in? 1-2 3-4 5-6 >6 (when do you have a life?) ©2011 Collaborative Strategies
16.
Digital Natives • 2011
– First generation that grew up with computers, now entering the workforce • When they were learning to read • The WWW and e-mail in mass expansion • They were in Elementary school • The dot.com peaked • They were in college • Social media use exploded • Smart phone use exploded ©2011 Collaborative Strategies
17.
Emerging Workforce Needs
Shift Traditionalist Boomer Generation X Millennials (Gen Y) Trait: Paternalistic Trait: Optimistic Trait: Skepticism Trait: Empowered Leadership Style: Top- Leadership Style: Leadership Style: Leadership Style: down Consensus Competence Non-hierarchical Career: Pay dues, Career: Competitive; Career: Resourceful, Career: Cutting-edge build legacy change agents self-manage vs. experience Value: Loyalty Value: Opportunity Value: Freedom Value: Diversity and social responsibility Rewards: Job security Rewards: Money, title Rewards: Transferable and recognition and perks benefits, flexibility and Rewards: High pay, balance interesting work and work/life balance Born 1928–1945 Born 1946–1964/5 Born 1965/6–1980 Born 1980–2000 17 ©2011 Collaborative Strategies
18.
What Generation are
you in? Millenials (Gen Y) 18 – 30 Gen X 31-50 Boomers 51 – 65 Seniors 66+ ©2011 Collaborative Strategies
19.
building community inside
out a social journey at Humana chris hall twitter = @hallicious Photo by: woodelywonderworks
20.
chamber of commerce
21.
the transparency
23.
Mistake #1 –
Resisting Social Technologies 1- Denial – ain’t just a river in Egypt! 2- I remember IT resisting the use of PCs 3- Just because management does not understand social networks does not mean they don’t have value 4- You can lock it down, but you can’t lock them away ©2011 Collaborative Strategies
24.
Changes with Governments
and it’s Constituents ( US. & Middle East) Tunisia’s Twitter Revolution SECRETS World Transparency ©2011 Collaborative Strategies
25.
Trend # 2:
There is no ONE Place to Work Anymore • Over the next year, 35% of employers plan to provide more flexible work arrangements for employees. • 73% plan to implement flexible schedules • 41% plan to implement telecommuting options • 43% of the American Workforce – more than 63 million workers -- will telecommute occasionally by 2016 (Forrester Research, Inc. Telecommuting Forecast, 2009 To 2016.) • The Telework Enhancement Act passed in 2010 – • This measure requires federal agencies to develop policies allowing employees to work remotely unless their positions are specifically excluded (that means you, doctors, police officers, lab technicians, park rangers, etc.). ©2011 Collaborative Strategies
26.
The Inevitable Consumerization
of Employee Devices &Applications are Driving New Work Places ©2011 Collaborative Strategies
27.
Vote: How Many
of you use personal devices at work? 1- I don’t use any personal devices at work 2- I use 1-2 personal devices at work 3- I use 3-4 personal devices at work 4- I use > 4 personal devices at work (I am a geek!) ©2011 Collaborative Strategies
28.
Collaborative Workspaces "We shape
our buildings; thereafter they shape us." -- Winston Churchill ©2011 Collaborative Strategies 28
29.
Team work environment
(Y&R) 29 ©2011 Collaborative Strategies
30.
Team work enviornment
30 ©2011 Collaborative Strategies
31.
Neighborhood Shared Spaces “Shared”
spaces between neighborhoods: Open Project 4 large areas 6 open tables Team Room 4 Touchdown 32 Lounge 5 Huddle Room 20 medium ©2011 Collaborative Strategies 31
32.
lobby
neighborhood open project ©2011 Collaborative Strategies e-Café 32
33.
open office
den recreation huddle rooms 33 ©2011 Collaborative Strategies
34.
½ Employers Poor
at Integration of Consumer Devices and Social Networks 56% of employers prohibit access to non-work related websites 63% prohibit the storage of personal data and files on company resources. 46% (surveyed) give their employers extremely low marks for the integration of consumer devices and social networks with enterprise applications.” (Unisys. (2010). Unisys Consumerization of IT Benchmark Study) ©2011 Collaborative Strategies
35.
How is IT’s
Role Changing Data Fortress Internal Consultant ©2011 Collaborative Strategies
36.
Mistake #2: Corporate
IT policies that ban the use of employee-owned devices in the name of security inadvertently create new security holes. ©2011 Collaborative Strategies
37.
Trend #3 New
Devices Create New Interactions Sony Xperia HTC Cha Cha Sony Ericsson LiveView (Dick Tracy Watch) ©2011 Collaborative Strategies
38.
iPad 2
A September 2010 Gartner survey of 512 U.S.-based knowledge workers found that “33% of respondents used their personal devices while at work during the past 30-days (of the date of the survey) to access social networking sites such as Facebook”. Gartner. (2010, November 18). Predicts 2011: Network Capacity and Consumers Impact Mobile and Wireless Technologies 11. (G00208871). Dulaney, K., Redman, P., Milanesi, C., Baker, V. L., Basso, M., & Fiering, L. ©2011 Collaborative Strategies
39.
ITU Report, Mark
Lipacis, Morgan Stanley Research The # of Devices goes up 10x each time! ©2011 Collaborative Strategies
40.
Blackberry Doesn’t Cut
It! “To attract and retain the right employees – and to make sure they thrive – many organizations will need to increase the types of devices and applications that they support and pay for.” ©2011 Collaborative Strategies
41.
Mistake # 3
– IT Tries to Control and Support all User Mobile Devices • Too many new devices to support! • We talked with a lawyer at one of our client companies (large retailer) and he forwards his (corporate) e-mail to his Android phone (instead of the corporate Blackberry) because it is easier to read on the larger screen. Where is the security there! • Locking down the network, strangles the organization but does not make it secure! ©2011 Collaborative Strategies
42.
Trend # 4
Shifting from focus on tools to focus on process “Collaboration has value within the context of a process. When Collaboration technologies can be applied appropriately to the right point in a critical process they create “Collaborative Leverage.” ©2011 Collaborative Strategies
43.
6 Critical Processes
with Collaborative Leverage 1. New product development (innovation) 2. Customer support (exception handling) 3. Supply chain issues (exception handling) 4. Crisis Management and Decision support 5. Sales and Marketing (group proposal development) 6. Training and Learning (employee on-boarding) ©2011 Collaborative Strategies 43
44.
Collaborative Tools that
focus on Process (and vertical market) Common Ground (Central Desktop) – Target Market: Advertising and marketing companies Target Process: Approval of video content for commercials and web sites PBWorks (Agency Edition) – Target Market: Advertising and marketing companies Target Process: New business development ©2011 Collaborative Strategies
45.
Mistake #4 • More
features are not better! Less features are better (as long as the collaborative tool is more usable) • Focus on the user process, not what tool to give them. i.e. WebEx vs ConnectSolutions • Through more people at the process instead of making the process better! ©2011 Collaborative Strategies
46.
Trend #5 Employee
Expectations of Corporate IT are Changing • Should we go around IT and use a collaborative SaaS (hosted) application? • IT will take forever to implement what we want • They don’t understand our problem and just want to solve problems for the whole organization • Our competitors do this (process) much more effectively, why can’t we? • I can do more on my own cell phone than I can on the old desktop computer you assigned me! ©2011 Collaborative Strategies
47.
How IT Needs
to Support Users Moving From… To… •Limited connectivity •Always on, anywhere •Email or IM •Freedom to Participate communications •IT chooses the PC •Devices that reflect “me” •Primary device is fixed •Primary device is mobile •IT has control •User agility and freedom •One device, one task •One device, many tasks •Management and security •Boundary-less security and inside the firewall manageability ©2011 Collaborative Strategies
48.
Mistake #5 Old
Tools for New People When the employee opens their new PC, they are even more surprised to see that the new computer is running a locked down version of an operating system that was first released when a 2011 college graduate was 12 years old. ©2011 Collaborative Strategies
49.
ERP vs. Situational
Applications Clear ROI for IT with ERP applications AP & AR, LDAP, CRM, etc. No ROI for Situational Applications Situational Application Scenario Rapid proposal development ©2009 Collaborative Strategies
50.
Using the Right
Tools for the Wrong Reasons! ©2011 Collaborative Strategies
51.
IT Tries to
Control Corp Info and IP Outside Firewall • Changing nature of the relationship between the corporation and it’s customers • P&G – P&G’s program “Connect + Develop”. Launched in 2001, as a program in which at least half of the innovation comes from crowdsourcing external sources • Today, over 35% of P&G’s new products emanate from ideas that come from outside of the company.©2011 Collaborative Strategies
52.
Transparency is Important! •
“Chain connotes something that is sequential, that requires handing off information in a sequence,” says Larry Kellam, Proctor and Gamble’s Director of Supply Network Innovation. “We believe it has to operate like a network, like an Internet, so everybody has visibility to the information.” ©2011 Collaborative Strategies
53.
The Collaboration Conversation
with IT is often an Emotional discussion about CONTROL! ©2011 Collaborative Strategies
54.
Free Drawing for
a copy of my book put your business card in the container we will draw ONE card! ©2011 Collaborative Strategies
55.
Contact Information and
Resources David Coleman – Leveraging People, Process and Technology davidc@collaborate.com dcoleman100 on Twitter or G-Mail Office # 650-342-9197 David Coleman on Facebook & LinkedIn Lots of resources at www.collaborate.com “Collaborative Thinking” column in eLearning! Magazine ©2011 Collaborative Strategies 55
Baixar agora