How to Manage Conflict: An Inevitable Part of Data Governance

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DATAVERSITY

Tecnologia

How to Manage Conflict:

An Inevitable Part of
Data Governance
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 1

Conflict is Inevitable!
•Enterprise versus project
•Data ownership
•“I am right”
•Politics!
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 2

SCENARIO 1
Enterprise versus Project
Enterprise Data Governance
Project Member:
Professional
We completely support enterprise
“We are chartered to work wide data governance. However, we
together with projects like have very tight deadlines and
yours so that projects define, budgets so we’ll work together as
integrate and use data in a long as you don’t impact our deadline
common, consistent, and dates, tasks, resources, or budgets
powerful way across the in any way.”
enterprise.”

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 3

What is the first thing to do in a conflict?

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 4

Handling Conflict
Step 1. Don’t react

Step 2. Step to their side

Step 3. Reframe

Step 4. Build a golden bridge (truly win-win)

Step 5. Bring them to their senses, not their knees

From “Getting Past No: Negotiating with Difficult
People” By William Ury
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 5

Step 1.
Don’t React - Observe

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 6

Facts and Stories
Facts - indisputable
Stories – villain, victim, hopeless *

* From “Crucial Conversations: Tools for talking when
Stakes are High”, by Patterson et al.
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 7

Don’t React

Thoughts
Event /Feelings
Stories (Tapes)
Emotional
Mess!!!! Physical

Reaction

Outwards or
Inwards

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 8

Respond
Thoughts
Event /Feelings
Stories (Tapes)
Emotional
Physical

Response Awareness

Intelligent Stop!!! –
Actions observe.
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 9

Data Mining! SCENARIO 2

“Mine”

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 10

Step 2. Disarm
Step to the Other Side

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 11

Sponsorship/Motivation Model
NAME AND ROLE OF PERSON

What does this person want?

How will this program How is this program
help this person? an obstacle?

What is wanted from this person?

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 12

SCENARIO 3

I am right!

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 13

Who’s Perspective Is “Right”?

Project View Enterprise Wide View

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 14

Who’s Data Is “Right”?

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 15

Step 3. Change the game

•Open it up
•Don’t get stuck!

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 16

Position Versus Interest
INTERESTS A INTERESTS B

POSITION A POSITION B

Shared Purpose – Crucial Conversations
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 17

POLITICS! SCENARIO 4

Cordial hypocrisy versus
honest assessment?
Fernando Flores “Building Trust”
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 18

Step 4 Make it easy to say yes
Build a golden bridge (truly win-win)

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 19

What did he do?

A. Blame someone else
B. Resign
C. Fix issue first, then communicate
D. Communicate openly (email everyone), then fix

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 20

Step 5
Bring them to their senses, not their
knees
(using power, not force)

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 21

Warn, Don’t Threaten!
What will happen if we don’t reach agreement?

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 22

When All Else Fails?
Know your BATNA
(Best alternative to a negotiated agreement)

YA FIRED!

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 23

Will You Use This Framework?

Step 1. Don’t react

Step 2. Step to their side

Step 3. Reframe

Step 4. Build a golden bridge (truly win-win)

Step 5. Bring them to their senses, not their knees
From “Getting Past No: Negotiating with Difficult People” By William Ury

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 24

What difficult conflict, issue, or
situation have you encountered
or are you encountering?

How can we apply this framework?

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 25

Questions and More Info?
www.universaldatamodels.com

lsilverston@univdata.com

Chapter on Human Dynamics in,
‘The Data Model Resource Book, Volume 3’

© 2009-2012 Universal Data Models, LLC - All Rights Reserved 26

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Six Myths about Ontologies: The Basics of Formal Ontology

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Dubai, often portrayed as a shimmering oasis in the desert, faces its own set of challenges, including the occasional threat of flooding. Despite its reputation for opulence and modernity, the emirate is not immune to the forces of nature. In recent years, Dubai has experienced sporadic but significant floods, testing the resilience of its infrastructure and communities. Among the critical lifelines in this bustling metropolis is the Dubai International Airport, a bustling hub that connects the city to the world. This article explores the intersection of Dubai flood events and the resilience demonstrated by the Dubai International Airport in the face of such challenges.

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

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MINDCTI Revenue Release Quarter One 2024

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[BuildWithAI] Introduction to Gemini.pdf

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Three things you will take away from the session: • How to run an effective tenant-to-tenant migration • Best practices for before, during, and after migration • Tips for using migration as a springboard to prepare for Copilot in Microsoft 365 Main ideas: Migration Overview: The presentation covers the current reality of cross-tenant migrations, the triggers, phases, best practices, and benefits of a successful tenant migration Considerations: When considering a migration, it is important to consider the migration scope, performance, customization, flexibility, user-friendly interface, automation, monitoring, support, training, scalability, data integrity, data security, cost, and licensing structure Next Wave: The next wave of change includes the launch of Copilot, which requires businesses to be prepared for upcoming changes related to Copilot and the cloud, and to consolidate data and tighten governance ShareGate: ShareGate can help with pre-migration analysis, configurable migration tool, and automated, end-user driven collaborative governance

Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff

sammart93

How to Manage Conflict: An Inevitable Part of Data Governance

3. SCENARIO 1 Enterprise versus Project Enterprise Data Governance Project Member: Professional We completely support enterprise “We are chartered to work wide data governance. However, we together with projects like have very tight deadlines and yours so that projects define, budgets so we’ll work together as integrate and use data in a long as you don’t impact our deadline common, consistent, and dates, tasks, resources, or budgets powerful way across the in any way.” enterprise.” © 2009-2012 Universal Data Models, LLC - All Rights Reserved 3

5. Handling Conflict Step 1. Don’t react Step 2. Step to their side Step 3. Reframe Step 4. Build a golden bridge (truly win-win) Step 5. Bring them to their senses, not their knees From “Getting Past No: Negotiating with Difficult People” By William Ury © 2009-2012 Universal Data Models, LLC - All Rights Reserved 5

7. Facts and Stories Facts - indisputable Stories – villain, victim, hopeless * * From “Crucial Conversations: Tools for talking when Stakes are High”, by Patterson et al. © 2009-2012 Universal Data Models, LLC - All Rights Reserved 7

12. Sponsorship/Motivation Model NAME AND ROLE OF PERSON What does this person want? How will this program How is this program help this person? an obstacle? What is wanted from this person? © 2009-2012 Universal Data Models, LLC - All Rights Reserved 12

20. What did he do? A. Blame someone else B. Resign C. Fix issue first, then communicate D. Communicate openly (email everyone), then fix © 2009-2012 Universal Data Models, LLC - All Rights Reserved 20

24. Will You Use This Framework? Step 1. Don’t react Step 2. Step to their side Step 3. Reframe Step 4. Build a golden bridge (truly win-win) Step 5. Bring them to their senses, not their knees From “Getting Past No: Negotiating with Difficult People” By William Ury © 2009-2012 Universal Data Models, LLC - All Rights Reserved 24

26. Questions and More Info? www.universaldatamodels.com lsilverston@univdata.com Chapter on Human Dynamics in, ‘The Data Model Resource Book, Volume 3’ © 2009-2012 Universal Data Models, LLC - All Rights Reserved 26

How to Manage Conflict: An Inevitable Part of Data Governance

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