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Semelhante a Award Winning Data Governance 2012 (20)
Award Winning Data Governance 2012
- 1. 2012 Data Governance Best Practice Award
Award Winning Data Governance
Dataversity Webinar
Sponsored by: October 02, 2012 – 2pm EST
1
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
- 2. 2012 Data Governance Best Practice Award
Highlights of the Award
Third Annual Award
Call for Submissions 4Q2011
Sponsored by: Distinguished Panel of Specialists & Practitioners
10 Submissions!
Criteria & Evaluation
Winner Announced in May of 2012
2
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
- 3. 2012 Data Governance Best Practice Award
Criteria & Evaluation
Sponsorship, Planning & Framework
Business Requirements & Business Participation
Sponsored by: Data Governance Program Structure
People, Program Team & Data Governance Roles
Measurements Program & Success Stories
3
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
- 4. 2012 Data Governance Best Practice Award
Requirement Weight
Describe the business
requirements for Data
Governance at your
organization.
Describe the approach used to
define, develop and deliver
your Data Governance
Program.
Describe the length of time
the solution has been in place
and the incremental steps
taken.
Sponsored by: Describe the scale of the
solution (i.e. enterprise,
business unit) and whether
this will change.
Describe the overall business
impact/benefits from Data
Governance and return on
objective.
Describe the measurable
return on investment for your
Program and how the
measures are used.
Describe the population and
breadth of business and
technical community being
served by the Program.
Describe the innovative uses
of the Data Governance 4
Program and the problems
that have been solved.
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
- 5. 2012 Data Governance Best Practice Award
Judging Panel
Robert S. Seiner – KIK Consulting & TDAN.com
Martha Dember – EMC Corporation
Sponsored by: Elizabeth Davis – International Finance Corp
Michelle Koch – Sallie Mae (past winner)
David Plotkin – Independent
Anne Marie Smith, Ph.D – Yankee Consulting
Gwen Thomas – Data Governance Institute
5
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
- 6. 2012 Data Governance Best Practice Award
Submissions Finalists
Data BC LDS Church
NCCI Express Scripts
Sponsored by: SEI Conagra
Shell Lexmark
Walgreen
Maybank
6
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
- 7. 2012 Data Governance Best Practice Award
Winner
Express Scripts
Sponsored by: Pat Branum, Eileen Koski
Presentation – Wednesday, December 5 at 1:15pm
Are You Certifiable?
Developing a Data Steward Certification Program
7
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
- 8. Award Winning Data Governance
Data Governance Professional Organization Webinar
October 2, 2012
Pat Branum, Eileen Koski
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 8
- 9. Express Scripts Overview
Pharmacy benefit manager covering
approximately 100 million members
Helping patients make better
decisions for healthier outcomes
Express Scripts Technology & Innovation Center
We apply behavioral science to clinical Key figures
research to drive down costs, eliminate
More than 30,000 employees
pharmacy-related waste and improve
health outcomes About 100 million members
More than 3,000 clients
At Express Scripts, we work 1.4 billion adjusted Rx in 2012
to make the use of prescription
drugs safer and more affordable
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 9
- 10. The Express Way
Who we are
Act with integrity
Demonstrate
mutual respect
Work with passion
How we work
Drive alignment
Pursue collaboration
Champion the
commitment to service
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 10
- 11. Why Does Data Matter?
“Data is the new oil.”
Ann Winblad, investor and senior partner
at Hummer-Winblad
Response to host Joe Kernan’s question, “What is the
next really big thing?” on CNBC Squawk Box segment,
“The Pulse of Silicon Valley,” 2/22/12
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 11
- 12. Why Does Data Matter to Us?
Data surrounds us
It comes from many sources
It is used to drive our business
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 12
- 13. Why Do We Need Data Governance?
General
Data is a key corporate asset
Complex organizations have operational overlap and data-related
heterogeneity and incompatibilities
ESI-Specific
Patients, providers and clients depend on our operational excellence
Operations, products and services are data-driven and data-dependent
PBMs are highly regulated, with compliance requirements, such as HIPAA
Need to coordinate data across systems and subsidiaries
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 13
- 14. Value Proposition for Data Governance
Predicted Benefits
Risk reduction
Greater trust in data quality for use in decision making
Cost reduction via improved efficiency
Higher actual return on technology investments
Increased value and utility of data assets
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 14
- 15. Return on Investment for Data Governance
Observed Benefits
In 2011, total cost
avoidance attributable to
improved data quality and
data governance
exceeded:
$20 million
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 15
- 16. From Foundation To Present
Our Data Governance journey began over 10 years ago with the
implementation of a Data Quality Program
Recognized opportunities to improve data related processes
Launched MDM and Enterprise Data Governance
Core team established Charter, Mission, Vision, Goals & Scope
Built & implemented iteratively
Functioning Program
Recognize the Data Quality Launch MDM
Data Core Team Functioning
Importance of Program & Data
Stewardship Established Program
Data Quality Created Governance
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 16
- 17. Program Timeline Overview
Importance of Data Quality Expand DS Roster &
Data Stewardship Certification
Data Program Responsibilities
Launch Business Data Model &
Build out MDM
MDM User Stories
Scope, Charter, Organization,
Launch Data
Mission, Roles &
Governance
Vision, Goals Responsibilities
Sponsors , Intranet
Communications
Partners & Site,
Strategy
Stakeholders Metrics
Build out Refine
Membership Organization
& Services & Roles
Data Quality Program Data Governance Program
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 17
- 18. Data
Governance
Scope – Data Data Access &
Use
Quality and
Beyond
Data
Governance
MDM,
Data Data Quality
Standards,
Meta Data
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 18
- 19. Mission & Vision
Enterprise Data Governance Mission:
To protect and improve our data assets
Enterprise Data Governance Vision:
A culture that values data enterprise wide and therefore ensures
the security and integrity of all data assets, data uses and data
related processes while maximizing the value and utility of our
data to support information driven innovation and services
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 19
- 20. Goals
Overall Goal:
Changes in behaviors and beliefs so sound
data practices become integral to our culture,
communications and operations
Specific Goals:
Accountability and responsibility for data
Protection against misuse / inappropriate use of data
Increasing the value of data assets
Monitor data and related processes
Enable consistent, enterprise wide definition and management of data
Provide ready access to information about the Program
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 20
- 21. The Three Pillars of Our Program
Data Quality
Data Governance
Data Stewardship
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 21
- 22. Data Quality Program
Monitor ongoing quality of data brought under Data Governance
Processes and policies
Promote best practices
Monitor and escalate data quality issues
Monitor certification of and by Data Stewards
Foster strong relationships with the business and IT
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 22
- 23. Data Governance Program
Program framework - methodology, reporting, communications
Roles and responsibilities
Communications
Planning and administration of overall program
Track and report progress, and metrics
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 23
- 24. Data Stewardship
Operational component of data governance
Key members of the data governance team who actively apply the
principles and policies of data governance to the maintenance and use of
data throughout the enterprise
Four primary responsibilities:
Data definitions, meta-data, data quality standards
Monitoring ongoing data quality
Review processes that create data, root cause analysis, improvements
Identify and promote best practices
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 24
- 26. Organizational Highlights
Business Ownership
Assures solid business focus and business commitment
Chief Data Officer
Not yet a common role - speaks to organization’ strong commitment to
data quality & integrity
Data Governance & Data Stewardship Community
Basis for collaboration, support and communication
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 26
- 27. Program Highlights
Core program informed by:
Industry best practices
Expert consulting support – UDM, EMC2, IBM
Highlights
Relationships
Data Stewardship
Customization for our environment
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 27
- 29. Obtaining & Retaining Sponsorship
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 29
- 30. Data Stewardship - Certification
Formal program to assure:
Data Stewards armed with the training they need
Internal customers recognize Data Stewards’ qualifications
Data Stewards share a common vocabulary and understanding of basic concepts
Courses required, recommended or optional
In person training to foster creation of a Data Stewardship Community
Certified 25 Data Stewards
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 30
- 31. Data Stewards Certification Program
Required Training * Recommended Optional Training
Training
1. Introduction to Data 1. Business Rules 1. Developing SOPs and
Stewardship documentation Policies
2. Developing win-win 2. Project data 2. Master Data
relationships governance Management 101
3. Writing data definitions certification 3. Six Sigma (White
4. Data profiling 3. Process Modeling Belt)
5. Metrics and measures 101 4. Project management
definitions and reporting 5. Advanced leadership
6. Issue analysis and training
resolution including root 6. Six Sigma (Green Belt)
cause analysis, process 7. Data Modeling 101
improvement (partial 8. Six Sigma (Black Belt)
offsite)
* All required and highlighted courses delivered to current Enterprise Data Stewards
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 31
- 32. Our team on graduation day!
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 32
- 33. Customization for our Environment
Study industry best practices
Adopt and adapt!
Not “One Size Fits All”
Learn from what worked for others, but don’t be afraid to customize
Examples from our experience
“90-Day Sprints”
Data use & Limitations policies and SOPs
Custom data definitions guidelines
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 33
- 34. The Fruits of our Labor
Benefits & ROI
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 34
- 35. Program Benefits
Risk Reduction
•HIPPA compliance, licensure validation, avoid inappropriate data use
Cost avoidance/reduction
Improved patient safety & reduced patient costs
Example - Assignment to TRCs & Gaps in Care closure
“Trifecta” - Benefits to client, company and patient
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 35
- 36. TRC Assignment & Gaps in Care Closure
Therapeutic Resource Centers (TRCs) provide specialized pharmacists to support
patients with complicated conditions
TRCs strive to increase adherence and close “Gaps in Care” – patients not receiving
optimal treatment for their condition
Example:
• Prescription correct for diagnosis, but based on missing refills, patient
may not be compliant
Gaps associated with increased risk of disease progression and
complications
TRCs help close gaps by working with patients and physicians to
understand and address issues leading to non-compliance
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 36
- 37. TRC Assignment & Gaps in Care Closure
TRC assignment based on pharmaceutical claims records and proprietary
algorithms
Relies on patient matching to combine all relevant information
Improvements from Data Governance and MDM help assign more
patients to TRCs
One year estimate - cost of Gaps in Care:
$20 million to $110 million in estimated avoided total healthcare costs
Patients: disease progression, complications, financial liabilities/cost share
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 37
- 38. ROI – The “Trifecta”
• Better adherence = fewer gaps in care =
reduced hospitalizations and disease
progression
• TRCs can improve adherence if they can
match patients data
• MDM and Data Governance help assign
more patients to a TRC
• Result = Benefit “Trifecta”:
• Patient - Clinical improvements
• Client - Cost avoidance
• ESI - Prescription revenues
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 38
- 39. Critical Keys to Success
Obtaining and retaining sponsorship
Identifying best practices and learning from experts
Business orientation – focusing on tangible business needs
Inclusion & Collaboration – involving all key stakeholders
Motivating, equipping and supporting the team
Demonstrating & sharing successes
Communications, communications,
communications!
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 39
- 40. The Path Forward
Supporting the challenge of
our new company
Combining our strengths
Forging our path together for the
future
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 40
- 41. Acknowledgements:
EMC2
Martha Dember
April Reeve
Glenn Thomas
Universal Data Models
Len Silverston
Paul Agnew
Sunil Soares, IBM
Zahid Naeem, InfoTrellis
Additional Friends and Helpers:
Michel Koch, Sallie Mae
Pablo Riboldi, LDS
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 41
- 43. For further information please contact:
Inderpal Bhandari, Chief Data Officer and Vice-President Healthcare Data and Analytics
201-269-6643
Inderpal_Bhandari@Medco.com
Patricia Branum, Vice-President Data Quality, Chief Data Steward
215-283-5133
Patricia_Branum@xpress-scripts.com
Eileen Koski, Director of Data Governance & Data Stewardship
201-269-4069
Eileen_Koski@xpress-scripts.com
Elisa Pirylis, Sr. Project Manager, Healthcare Data and Analytics
201-269-4655
Elisa_Pirylis@express-scripts.com
Joe Federer, Senior Director, PharmacoAnalytics
314-872-0487
JFederer@express-scripts.com
Confidential and Proprietary Information
© 2012 Express Scripts Holding Company. All Rights Reserved. 43