1. NPS® Benchmark Charts
France, Germany, United Kingdom
2010

2. The following charts may be used for your own internal or
external communications, provided that you retain the full
copyright, trademark, and source information as noted in the
charts.
Full reports for each of the 7 industry sectors and 3 countries
profiled in these charts may be purchased online at:
http://www.netpromoter.com/resources/benchmarks.jsp
© 2010 Satmetrix Systems, Inc. All rights reserved • 2

3. © 2010 Satmetrix Systems, Inc. All rights reserved • 3

4. © 2010 Satmetrix Systems, Inc. All rights reserved • 4

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10. © 2010 Satmetrix Systems, Inc. All rights reserved • 10

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13. © 2010 Satmetrix Systems, Inc. All rights reserved • 13

14. © 2010 Satmetrix Systems, Inc. All rights reserved • 14

15. Technology. Expertise. Results.
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