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Daniel A. Berus, 13809 W. Rancho Dr. Litchfield Park, AZ 85340
danberus@hotmail.com Cellular (907) 830-9973
Key Accomplishments
 Over 20 years of progressive professional customer service experience
 I am able to manage multiple projects, develop strategies & meet deadlines
 I have an outstanding record on designing innovative programs that increase revenue
from sales, customer satisfaction & employee motivation
 Excellent written and verbal communication skills
 I keep a professional relationship with customers & associates based on integrity
 Former Member of the Board of Retail, which entailed setting policies & procedures
 Training Manager of the year 2007
 Salesman of the year 2005
Experience
Grand Avenue Produce, Peoria, AZ 2014-present
Manager
 Logistical route optimization ensuring on-time delivery
 Customer service and relationship management with clientele
 Inventory management and control to eliminate waste
 Conduct quality control inspections on the production line
 Sales order processing including up-sales
 Product acquisition maximizing gross revenues and margin
ACP Club Partners LLC., Glendale, AZ 2013
Customer Service Rep
 Built a rapport with customers & proposed different products & services based on
their account history and current needs
 Researched accounts, answered questions, & worked with new customers
 Successfully met customer needs while maintaining company sales objective
 Resolved billing issues
Self Employed, Eagle River, AK 2011-2013
Custom Home Remodeler
 Completed a total home remodel consisting of design, demolition, & construction
 Installed new kitchen cabinets, custom fireplace, new carpet, new lighting & tile
 Custom designed & built a new deck
 Painted the interior & exterior of the property
 Created landscaping for the property
GCI, Anchorage, AK 2008 to 2009
Customer Service Rep
 Built a rapport with customers & proposed different products & services based on
their account history to help minimize their monthly bill dilemma

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 Researched accounts, answered questions, & worked with new customers
 Train both new & existing personnel on company customer service protocol
 Successfully met customer needs while maintaining company sales objective
Alaska Digital, Anchorage, AK 2004 to 2008
Customer Service / Trainer
 Assist management in generating ideas for effectively setting & evaluating goals
 Demonstrate strong educator/trainer management skills
 Designed & implemented lessons involving multimedia
 Lectured, demonstrated, & used audiovisual teaching aids to present subject matter
 Demonstrated excellence with organizing, simplifying, & presenting complex
materials to diverse students
 Reviewed, revised, researched, & wrote lesson plans, workbooks, tests, & handouts
 Train both new & existing personnel in company customer service protocol
Alaska Computer Essentials, Anchorage, AK 2000 to 2004
Adult Education Teacher
Developed curricula
 Assembled training materials
 Prepared goals & objectives
 Created lesson plans
 Taught college-level classes on subjects such as computer applications & software
Education
Alaska Computer Essentials, Anchorage 2000
GPA: 4.0. Windows, Microsoft Word, Excel, Access, PowerPoint, Publisher, & Outlook
Skills
Management, Scheduling Employees, Classroom Evaluation, Employee
Communications, Student Evaluation, Individualized & Small Group Instruction, Lesson
Plans, Curriculum Design & Development, Staff Supervision/Training, Customer
Service, Client Interaction, Problem Solving, Time Management