1. Daniel J. Roberts
6166 Orville Dr. • Flowery Branch, GA 30542 • Cell 678-549-8999 • Email Dan.Roberts72@gmail.com
Profile at a glance:
Information Technology professional and technical business leader with broad range of
professional experience within the IT industry supporting retail environments including in-store
customer facing applications and back office non-selling applications.
• Improve business operations and provide long-term strategic planning
• Manage multi-million dollar department budgets and staffing
• Manage cross-functional projects and development teams
• Manage daily production system operations
View my Profile on LinkedIn
Professional Experience:
Macy’s Systems and Technology – Johns Creek, GA (June 1999 to present)
Overall responsibilities
• Managed multi-million dollar portfolio budgets and resource allocations
• Managed between 15 and 25 perm and contract technical staff to included hiring,
evaluations, and replacements at any given time
• Maintain SOX compliance systems
• Partner with portfolio management to define, size work efforts and obtain portfolio funding
• Managed the use of hybrid development practices (Agile, Waterfall) to design, develop,
and test production systems
• Manage development teams:
Development, Testing Advocacy, Operations Advocacy, Support and Maintenance
• Directly responsible for status updates and formal communication to senior management
• Responsible for developing a hardware evaluation and selection process to standardize
requirements and ensure viable go forward solutions are recommended for selection.
• Helped to grow Store Systems business unit’s functional capability and boosted product
quality by establishing a Quality Assurance practice and Operations Advocate roles
Manager - Pricing Systems Development (2014 – Present)
Directly responsible for ensuring the integrity, stability and system availability of the Pricing
Management Systems for Macy’s Inc.
• Managed to increase work proficiency and maintained high level of development accuracy
and budget compliance with staff reduction.
• Maintained influx of high level funding projects to coincide with building out 3 year
strategic vision.
Manager - Store Systems Development (2010 – 2014)
Directly Responsible for Development and Operations for multiple suites with in Store Systems
for Macy’s Inc. to include Taxware, Loss-Prevention, Fraud Securities, Alarm monitoring,
Accident Reporting, Fraud Loss Prevention Management, In-Store Signage and Price checker
Systems.
Manager - Register Sales Processing Development (2007 – 2010)

2. Directly responsible for overseeing the Register Processing (RPS), Corporate Sales Reporting (CSL)
and Cash Accounting (OVS) systems. Responsible for ensuring that the systems processes are functional,
optimized and meet corporate requirements which includes capturing and reporting all selling floor and
alternate selling channels sales data in a timely and accurate manor according to company guidelines.
Ensure that the systems are available, optimally tuned to perform systemic auditing, validating, and
balancing of transactions and registers. Includes financial (audited and unaudited sales, returns, etc.) and
non-financial (timekeeping, memo sales) transactions.
Supervisor - Quality Assurance (2006 – 2007)
Responsible for establishing and developing the quality control practice for the business unit, with in the
project management organization, by building process and procedures that adhere to company standards.
This includes defining work area responsibilities, developing associates with appropriate learning tracks,
conducting education sessions for business unit on roles and responsibilities of the area, resource planning
based on project needs and creating standardized test environments. Act as a mentor; coach and team lead is
a primary focus of the position, which has help to quickly establish the team and practice in the business
unit.
Supervisor - Point-of-Sale Data Processing (2004 – 2006)
Supervise and coordinate team efforts, which included nine associates, to enhance and maintain store data
collection systems. Responsibilities included project management and technical lead for area. I served as
escalation point to mitigate issues and resolve problems. Facilitate associate professional and technical
development inline with corporate initiatives. Perform performance based counseling and performance
appraisals. Work with upper management to keep abreast on project milestones and to communicate risks,
actions and mitigation plans that could affect the project deadlines.
OS/390 IBM Mainframe Programming Analyst (1999 – 2004)
Mainframe application development – My responsibilities through out the system development life
cycle were designing, coding, testing, implementing and supporting a new reservation and
fulfillment system that helped bolster Macys.com internet sales by increasing fulfillment rates from
warehouse to customer. I focused my programming developmental skills around in line COBOL
DB2 programming and DB2 atomization, which was essential for improving processing times and
cost reduction. I participated in 24/7 on call application support through team beeper rotation.
Education and Professional Training Summary
Education: University of Florida, Warrington College of Business Gainesville, FL
B.S.B.A., Decision and Information Sciences
Certificates: Oglethorpe University, CIW program
Certified Internet Webmaster (Site Designer)
Awards: Innovation award for System design and development of EDI application
between web sites and fulfillment centers.
Innovation award for sales processing improvements.
Multiple Awards for excellence in job performance at MST.
Professional Skills:
Working experience: Resource Planning, Conflict Resolution, Responsibility Based Performance,
Negotiation Skills, Diversity, Business Ethics, Leading Change, Risk Management, Change
Management, Managing a Diverse Workforce, Managing Client Server and Mainframe
Applications
Programming and tools skills: Clarity, Microsoft Excel, Word, Power Point, Office 365, Yammer,
COBOL, JCL, CICS, SQL, DB2, Project 2002, Visio, LOTUS NOTES, Share point, Snag-it, UML and
OO design concepts, SSIS, SSRS and SQL server, versed in SDLC, Waterfall, Agile design processes

3. Team building and charity give back activities:
Achieved highest engagement survey results score for the Stores-JC FOB
Captained business unit Bag Hunger campaign which exceeded our goal by 124%.
Specialties:
Planning, Execution & Delivery, teambuilding, coaching, helping individuals navigate through
early stages of new team development, support services, project management, customer service,
personnel management, mediation, negotiation, authentic communication and active listener.