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Teaching	
  HCI	
  in	
  the	
  	
  
Capital	
  of	
  Culture	
  
Damjan	
  Obal,	
  Domen	
  Verber	
  
University	
  of	
  Maribor	
  
I@nerary	
  
•  “The	
  Double	
  Challenge”	
  	
  	
  	
  	
  	
  	
  	
  	
  
   featuring	
  Maribor	
  2012	
  &	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
   University	
  of	
  Maribor.	
  	
  
•  Challenges	
  faced,	
  ques@ons	
  asked	
  
•  (re)Thinking	
  HCI	
  educa@on	
  
•  Methodology:	
  “Experien@al	
  Double	
  
   Diamond”	
  
•  The	
  Case	
  
•  What	
  now?	
  	
  
“The	
  Double	
  Challenge.”	
  
Featuring…	
  
•  Maribor	
  –	
  European	
  Capital	
  of	
  
   Culture	
  2012.	
  	
  
•  University	
  of	
  Maribor	
  -­‐	
  Media	
  
   Communica@on	
  MA	
  students	
  
    –  Ubiquitous	
  Compu@ng	
  for	
  Media	
  
Challenge(r)	
  #1:	
  Maribor	
  2012	
  
•  Engagement	
  (tourists	
  &	
  locals	
  &	
  youth!)	
  
•  Connectednes	
  (content	
  &	
  people)	
  
Challenge(r)	
  #2:	
  	
  
Ubicomp4Media	
  
•  Maribor	
  –	
  European	
  Capital	
  of	
  
   Culture	
  2012.	
  	
  
•  University	
  of	
  Maribor	
  -­‐	
  Media	
  
   Communica@on	
  MA	
  students	
  
    –  Ubiquitous	
  Compu@ng	
  for	
  Media	
  
Challenges	
  	
  
Opportuni@es	
  	
  
•  Combine	
  challenges,	
  “open	
  the	
  box”	
  
•  Real	
  problems	
  
•  “Excuse”	
  to	
  move	
  to	
  HCI	
  
Framework	
  	
  
•  Exposure	
  to	
  real	
  challenges	
  
•  Concrete	
  goals	
  yet	
  open	
  the	
  process	
  
•  UCD	
  &	
  Double	
  Diamond	
  
Framework	
  	
  
•  Exposure	
  to	
  real	
  challenges	
  
•  Concrete	
  goals	
  yet	
  open	
  the	
  process	
  
•  UCD	
  &	
  Double	
  Diamond	
  
1/4	
  Discover	
  
•  UCD	
  and	
  HCI	
  101	
  
    –  Understand	
  your	
  users	
  
•  Exposed	
  to	
  challenges	
  (by	
  local	
  
   representa@ves,	
  businesses…)	
  
•  Explore	
  
•  User	
  research	
  in-­‐the-­‐wild	
  
•  DIVERGE	
  
Shadowing	
  (ethnographical	
  research)	
  
Show&Tell	
  (contextual	
  design,	
  eg.	
  Beyer,	
  Holzblaa)	
  
2/4	
  Define	
  
•  Synthesize	
  	
  
•  Data	
  >	
  info	
  >	
  knowledge	
  >	
  insight	
  =	
  
   	
   	
   	
  UNDERSTANDING	
  
•  Iden@fy	
  problems	
  &	
  opportuni@es	
  
•  CONVERGE	
  
Personas	
  (see	
  Cooper	
  et	
  al.)	
  
Personas	
  &	
  Scenarios	
  (see	
  Cooper	
  et	
  al.)	
  
User	
  Journey	
  Map	
  (Service	
  Design)	
  
Izbrane vaje




Define	
  the	
  canvas	
  
3/4	
  Develop	
  
•    Quan@ty	
  >	
  Quality	
  
•    Start	
  lo-­‐fi	
  and	
  wide	
  
•    Show	
  to	
  students	
  &	
  users	
  
•    Test/	
  learn/	
  iterate	
  
•    DIVERGE	
  
Prototypes	
  
!




Prototypes	
  
Oblikovanje las
                                                          tne rešitve - Se
                                                                              ndrop   20




                                             Prav tako ima
                                                            nadzor
                                             nad lastnim rač
                                                             unom
                                              (account setting
                                                               s).




Model           Prikaz nekaterih
              informacij o oro
                    (about).
                               dju




 meni                                Uporabnik ustvari svoj plan:
                                     Urnik: Pri tej opciji uprabnik izbere
                                     dneve in ure v katerih želi, da aplikaija
                                                                                   dnevnika
                                     teče.                                 Pisanje
                                                                 Slika 7 –
 MY PLAN                                   FERI, ITK (mag)
                                                           |   TS: Poročilo


                                     Uporabnik zažene aplikacijo brez
   START                             plana. Ta ga samodejno spominja na


 Prototypes	
  
                                     vaje.


 EXCERCISES                          Prikaz vseh vaj.


                                     Informacije in zanimivosti o hrpt-
  MY SPIN                            enici, kto so pravilno sedenje, število
                                     vretenc...


   INFO
4/4	
  Deploy	
  
•      Synthesize	
  (again)	
  
•      Finalize	
  &	
  refine	
  
•      Pitch	
  solu@ons	
  to	
  open	
  public	
  
•      Fight	
  &	
  commit	
  
•      CONVERGE	
  
	
  
Rethinking	
  HCI	
  
•    No	
  way	
  to	
  teach	
  HCI	
  &	
  UCD	
  in	
  1	
  course	
  
•    Experien@al	
  learning	
  (Obrenović)	
  
•    HCI	
  is	
  interdisciplinary.	
  Endorse	
  it	
  as	
  such.	
  	
  
•    Fuzzy	
  goals	
  
•    Real	
  people.	
  Real	
  challenges.	
  Real	
  ideas.	
  
      –  Mo@va@on	
  &	
  commitment	
  
•  “forced”	
  divergence	
  
What	
  now?	
  	
  
•      Follow	
  the	
  good	
  guys	
  
•      More	
  partners	
  (challenges)	
  
•      Advocate	
  UCD	
  
•      Teach	
  HCI	
  (guerilla?)	
  
	
  
And	
  culture?	
  
Damjan	
  Obal,	
  @damjanobal	
  
Domen	
  Verber	
  
University	
  of	
  Maribor	
  
	
  
Venice,	
  September	
  2012	
  

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Teaching hci hcitoch pp

  • 1. Teaching  HCI  in  the     Capital  of  Culture   Damjan  Obal,  Domen  Verber   University  of  Maribor  
  • 2. I@nerary   •  “The  Double  Challenge”                   featuring  Maribor  2012  &                                         University  of  Maribor.     •  Challenges  faced,  ques@ons  asked   •  (re)Thinking  HCI  educa@on   •  Methodology:  “Experien@al  Double   Diamond”   •  The  Case   •  What  now?    
  • 3. “The  Double  Challenge.”   Featuring…   •  Maribor  –  European  Capital  of   Culture  2012.     •  University  of  Maribor  -­‐  Media   Communica@on  MA  students   –  Ubiquitous  Compu@ng  for  Media  
  • 4. Challenge(r)  #1:  Maribor  2012   •  Engagement  (tourists  &  locals  &  youth!)   •  Connectednes  (content  &  people)  
  • 5. Challenge(r)  #2:     Ubicomp4Media   •  Maribor  –  European  Capital  of   Culture  2012.     •  University  of  Maribor  -­‐  Media   Communica@on  MA  students   –  Ubiquitous  Compu@ng  for  Media  
  • 6. Challenges     Opportuni@es     •  Combine  challenges,  “open  the  box”   •  Real  problems   •  “Excuse”  to  move  to  HCI  
  • 7. Framework     •  Exposure  to  real  challenges   •  Concrete  goals  yet  open  the  process   •  UCD  &  Double  Diamond  
  • 8. Framework     •  Exposure  to  real  challenges   •  Concrete  goals  yet  open  the  process   •  UCD  &  Double  Diamond  
  • 9. 1/4  Discover   •  UCD  and  HCI  101   –  Understand  your  users   •  Exposed  to  challenges  (by  local   representa@ves,  businesses…)   •  Explore   •  User  research  in-­‐the-­‐wild   •  DIVERGE  
  • 11. Show&Tell  (contextual  design,  eg.  Beyer,  Holzblaa)  
  • 12. 2/4  Define   •  Synthesize     •  Data  >  info  >  knowledge  >  insight  =        UNDERSTANDING   •  Iden@fy  problems  &  opportuni@es   •  CONVERGE  
  • 13. Personas  (see  Cooper  et  al.)  
  • 14. Personas  &  Scenarios  (see  Cooper  et  al.)  
  • 15. User  Journey  Map  (Service  Design)  
  • 17. 3/4  Develop   •  Quan@ty  >  Quality   •  Start  lo-­‐fi  and  wide   •  Show  to  students  &  users   •  Test/  learn/  iterate   •  DIVERGE  
  • 20. Oblikovanje las tne rešitve - Se ndrop 20 Prav tako ima nadzor nad lastnim rač unom (account setting s). Model Prikaz nekaterih informacij o oro (about). dju meni Uporabnik ustvari svoj plan: Urnik: Pri tej opciji uprabnik izbere dneve in ure v katerih želi, da aplikaija dnevnika teče. Pisanje Slika 7 – MY PLAN FERI, ITK (mag) | TS: Poročilo Uporabnik zažene aplikacijo brez START plana. Ta ga samodejno spominja na Prototypes   vaje. EXCERCISES Prikaz vseh vaj. Informacije in zanimivosti o hrpt- MY SPIN enici, kto so pravilno sedenje, število vretenc... INFO
  • 21. 4/4  Deploy   •  Synthesize  (again)   •  Finalize  &  refine   •  Pitch  solu@ons  to  open  public   •  Fight  &  commit   •  CONVERGE    
  • 22. Rethinking  HCI   •  No  way  to  teach  HCI  &  UCD  in  1  course   •  Experien@al  learning  (Obrenović)   •  HCI  is  interdisciplinary.  Endorse  it  as  such.     •  Fuzzy  goals   •  Real  people.  Real  challenges.  Real  ideas.   –  Mo@va@on  &  commitment   •  “forced”  divergence  
  • 23. What  now?     •  Follow  the  good  guys   •  More  partners  (challenges)   •  Advocate  UCD   •  Teach  HCI  (guerilla?)    
  • 25. Damjan  Obal,  @damjanobal   Domen  Verber   University  of  Maribor     Venice,  September  2012