1. Damaris Segura
segura.damaris.echs@gmail.com
OBJECTIVE
Seeking a position in information technology where my computer skills, communication skills, and language skills are
needed.
EDUCATION
Brown Mackie College, Bedford, Tx
Associate’s of Science-Information Technology
Graduated December 2015
PROFESSIONAL EXPERIENCE
Telvista Communications Dallas, Tx December 2014- October 2015
Technical Support agent
▪ Proven ability to prioritize and handle multiple tasks in a challenging environment
▪ Assist customers with phone, internet, and video issues.
▪ Guide customers with troubleshooting steps
▪ Make dispatch or drop ship tickets
▪ Window 8, 7, Vista, XP, Macintosh
▪ PowerPoint, Word, Excel
▪ Basic computer knowledge
▪ Learn new computer skills quickly
▪ Excellent analytical, organizational and communication skills
▪ Congenial and enthusiastic contributor and supporter of team goals
Forever 21 Grapevine, Tx March 2014- November 2014
Sales Associate & Maintenance
▪ Assisted customers with locating clothes and other items for purchase
▪ Sorting merchandise in its appropriate sections
▪ Basic maintenance, cleaning, mopping and sweeping
Burger King Dallas, Tx July 2012- December 2013
Cashier & Assistant Manager
▪ Drive thru, and front counter taking customer’s orders
▪ Opening and closing store along with closing systems down
▪ Knowledge of office practices and procedures
▪ At end of shift count restaurant drawer
▪ Use Excel for sales of the day
HONORS AND AWARDS
Dean’s list- 2014
LANGUAGES
Spanish (fluent)
Sign langue (conversational)

2. REFERENCE
John Hard, MBD
Information Technology & Computer Networking Faculty
jhard@brownmackie.edu
(817)799-0475
Saundreya Ward
Telvista- Verizon Fios Supervior
(817)876-9794
Chelsea Tomas Eddington, M.A
Communications and Language Arts Faculty
Chelsea.Morgan.Eddington@gmail.com