In this case study, we analyze on how stakeholder perception on KPI developed for large scale development project

1. Beyond The “Iron Triangle”:
Stakeholder perception of key
performance Indicators (KPIs) for
large-scale public sector
development projects
BLEMBA 18 – Syndicate 3
Bayu Waskitojuritno
Bintang Ariesto Herman
Dally Ramdhan Sugandiria
Dian Sadar Adi Pratomo
Ding Wei

2. What is your view about different
perception of KPI of project success?
 Different perception is allowed as long as it accommodate all the
stakeholder (Especially the stakeholders) in the project completion
 Quite often Project Manager only focusing on the Iron Triangle of
success in the project completion
 Project Manager need to focus also on the critical success factors
which triggered from the customer expectations which usually
covers the three elements plus additional factors that important for
the customers
 Contractors and Designer as well as Owner need to be involved to
accommodate their perception of all the KPIs Project Success. This
need to cover all the success factors listed.

3. What is your view about different
perception of KPI of project success?
O
D C
O
D C
O
D C
O
D C
O
D C
O
D C
O
D C
O
D C
O
D C
Time Cost
Meets
the
Expect
ation
Efficiency Safety
Defect
Free
Stakeholder
expectation Effectiveness
Dispute &
Conflict

4. Similarities and Differences between Bangkok
Airport Project’s KPI and Heathrow Terminal 5’s;
Similarities Differences
• Both using KPI Measurements; On Time,
Under Budget, Meet Specification,
Efficiency, Effectiveness, Safety, Defect free,
Customer expectation and minimized
conflict.
• The weighting or the priorities of the
measurements are different where Bangkok
Airport focusing heavily on the quantitative
measurement using the perspective of
Project owner, whilst Heathrow T5 put
Qualitative Measurements as higher
weights/priority based on their customer’s
perspectives.
• Heathrow T5 is based on the Risk Assessment
analysis that involve their clients/customers
in identifying their primary measurements.

5. Please give your views about the relevancy in
Indonesia about those KPI elements or others?
All the measurement metrics are relevant in Indonesia and need to be applied and
implemented during the development of the SHIA Airport. Some of the challenges that the
developer and the authority will face are;
 Jakarta Soekarno Hatta Airport Project might only focusing on the Primary Quantitative
KPI’s which are; On time, Budget, and Meets specifications
 The use of secondary KPI’s are quite flexible as there are not enough transparency to the
stakeholders.
 There are very small control on the qualitative measurement as the minimum construction
aggravation, disputes and conflicts
 There are very limited focus on the safety measurements on the development process of
the workers, suppliers and customer of SHIA Airport.
All of the measurements are actually relevant to Indonesia but unfortunately not the primary
focus as the objective are the completion dates and allocated budget as there are many of
political and social pressure from the stakeholders which might jeopardize the effectiveness
and efficiency of the main function.