DOOR UK - Business Skills Academy

BUSINESS SKILLS
ACADEMY

If you would like to discuss any one of our programmes
please call on +44 (0)118 949 7721 or email info@dooruk.com

BUSINESS SKILLS
ACADEMY
Contents

Subject

Creative Thinking & Problem Solving

Navigating Conflict

Balancing Quality & Results

Presentation Skills

Facilitation Skills

Personal Effectiveness

Problem Solving & Decision Making

Time Management

Communication Skills

Business Writing

Valuing Diversity

Cultural Awareness

Negotiation Skills
N i i Skill

Influencing with Integrity


CREATIVE THINKING &
PROBLEM SOLVING
BUSINESS SKILLS ACADEMY PROGRAMME

Want to solve problems better and faster?
Would you value learning some great techniques to solve problems?
Want to improve your creativity?

Target Group

If you are involved in problem solving, project management, event management, creative work or a
role that requires you to solve problems, then this programme has been designed for you. This
programme will give your brain a real work out, enabling you to unleash your own hidden powers of
resourcefulness,
resourcefulness retention and recall
recall.

Approach

Like all DOOR Trainings, Creative Thinking & Problem Solving is competency-based, reflecting current
thinking on the essential skills and knowledge required today. The training is experiential, with ample
opportunity for reflection, discussion and action planning.

Topics

Multiple Intelligences
Situational Analysis
Problem Analysis
Creative Thinking Techniques
Problem – Opportunity Analysis

Training Objectives

At the end of this training you will be able to:

1. Apply multiple intelligences to the process of creative thinking and problem solving
2. Analyse your situation and the problem effectively
3. Use a range of creative thinking techniques
4. Proactively deal with potential problems
5. Learn from your experiences
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Duration

One day


CREATIVE THINKING &
PROBLEM SOLVING

Programme Schedule

One Day

Introduction & Welcome Creative Thinking
Personal Objectives Mind Mapping
Defining Creativity & Problem Solving Six Thinking Hats
Multiple Intelligences Fishbone Diagrams
Force Field Analysis
Situational Analysis Model Problem – Opportunity Analysis
Cause & Effect What Could Go Wrong?
Process Mapping Proactively Deal With Potential Problems
Contingency Planning
Problem Analysis
What’s The Problem? Personal Action Planning
Route Cause
Defining the Real Problem


NAVIGATING CONFLICT

Do you ever find yourself in situations of conflict?
Are you aware there is a better solution, but can’t get others to see it?
Is there a relationship that is getting in the way of success?

Target Group

This programme is for people at all levels in organisational life. Conflict is a natural occurrence, people
disagree, see things differently and fall-out. Yet, we have a need to collaborate, influence and act.
This programme designed to enable participants to deal with conflict in a work context.

Approach

Like all DOOR Trainings, Navigating Conflict is competency-based, incorporating the latest research
and current thinking. The training is experiential, with ample opportunity for reflection, discussion and
action planning. We focus on the importance of building trust and the willingness to cooperate, through
a process we call the Conflict Resolution Model.

Topics
T i

The Conflict Resolution Model
Goal Setting
Creativity & Innovation
Influencing Skills

Training Obj ti
T i i Objectives


1. Analyse the situation in which you have conflict
2. Exercise your choices in challenging situations
3. Communicate more empathically, even in situations of conflict
4. Work with others effectively to resolve conflict
5.
5 Create realistic solutions in situations of conflict
conflict.

Duration

One Day


NAVIGATING CONFLICT

Programme Schedule

Introduction & Welcome

Step (I) - Situational Analysis
Identify Concerns
Priorities
Next Steps

Step (II) – Focus on the Goal
Exercising Choice
Knowing What You Want
Prioritising

Step (III) - Communicate
Focusing Your Energy & Attention
Listening
Empathic Communication

Step (IV) – Innovate
Creativity
Patience & Composure
Process

Step (V) – Close The Loop
Sensory Acuity
Summarise
Closure

Personal Action Planning


BALANCING
QUALITY & RESULTS

Challenged to balance quality & results?
Need clarity of the results to be achieved?
Does everyone know the contribution they need to make?

Target Group

Balancing Quality & Results (BQR) is a supervisory management programme, aimed at those who
need to achieve outstanding quality and outstanding results with their team. The programme takes an
“inside-out” approach, focusing on how supervisors first take accountability for their actions, before
building trust and influencing others
others.

Approach

Like all DOOR Trainings, BQR is competency-based, reflecting current thinking on the essential
supervisory management skills and knowledge required today. The training is experiential, with ample
opportunity for reflection, discussion and action planning.

Topics

Personal Accountability
The Big Picture – Vision into Action
Goal Setting & Prioritising
Influencing with Integrity
Communicating Effectively
Building High Trust Teams
Kaizen - Continuous Improvement

Training Objectives


1. Take accountability for the quality and results produced by you and your team
2. Understand the contribution you and your team make to the wider team, company or organisation
3
3. Set specific goals which motivate and engage members o you tea
spec c goa s c ot ate a d e gage e be s of your team
4. Implement a principle centred approach to dealing with others
5. Communicate more effectively with your internal and external customers
6. Execute your team goals with excellence
7. Improve your performance, and the performance of your team

Duration

Two days
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BALANCING
QUALITY & RESULTS

Schedule

Day One Day Two

Welcome & Introduction Welcome Back & Review

Personal Accountability Communicating Effectively
Top Goals Emotional Intelligence
Accountability .v. Responsibility Listening to Understand
The Power of Focus Clarifying Expectations

The Big Picture – Vision into Action
g Building High Trust Teams
g g
Vision & Purpose Why Teams Don’t Work
Ownership Trust as the Foundation
Passion & Commitment Natural Consequences

Goal Setting & Prioritising Kaizen - Continuous Improvement
Your Top Priorities Why Change?
Execution of Personal & Team Goals Engagement
PACER Check Plan, Do, Check, Act

Influencing with Integrity Action Planning & Commitments
Critical Thinking
Vital Behaviours
Trust & Integrity

Action Planning


PRESENTATION SKILLS

Would you like to sharpen your presentation skills?
Want to learn some new approaches to creating & delivering presentations?
How effective are your presentations and how do you know?
presentations,

Target Group

In this “Communication Age” the creation and delivery of effective presentations is an essential skill
in most organisations. This programme is designed for anyone wishing to fine tune their
presentation skills.

Approach

It is a practical programme where you have the opportunity to try a fresh approach, and put it into
practice. The programme is a balance of solid theory and putting it into practice. Participants make
presentations during the programme, and receive feedback on their performance. The use of video
is optional for all participants.

Topics

The Diamond Model
Presentation Design
Rehearsal & Practice
Presentation Delivery
Presentation Evaluation

Training Objectives
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At the end of the programme you will be able to:

1. Innovate by understanding your stakeholders needs
2. Create ideas for energising your presentations
3. Design powerful visuals to support your presentations
4. Make presentations effectively
5. Evaluate and learn from your presentation experiences

Duration

One Day


PRESENTATION SKILLS

Programme Schedule

One Day
y

Programme Objectives
Personal Objectives
The “Diamond Approach”

Innovate
The Purpose of Your Presentation
Stakeholders Needs

Create
Creative Thinking & Planning
Structuring Presentations
Preparing Presentations

Present
Personal Preparation – Stress Management “Luck is the residue
Interpersonal Skills – Incl. Handling Hostility of design”
Practice & Rehearsal – Vince Lombardi

Evaluate
Return On Expectations

P l A ti Pl i


FACILITATION SKILLS

Would you like to refresh your facilitation skills?
Want to learn something new?
How useful would it be to share some best practice with other professionals?

Target Group

This training is designed for facilitators and training practitioners, who wish to refresh, renew and learn
new skills for dealing with individuals and groups, in helping them achieve their goals.

Approach

We take a practical approach to this programme, encouraging participants to bring their own challenges to
the table and work on them throughout the programme, enabling real solutions to emerge.

Topics

The Learning Cycle
Brain-Friendly Learning
Design & Innovative Thinking
Facilitation Skills
Handling Difficult Situations

Training Objectives

At the end of the programme you will be able to:

1. Understand the principles of effective facilitation
2. Design innovative learning experiences
3. Create learner centred programmes, to achieve their outcomes
4. Understand learning preferences and how to apply this in facilitation
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5. Increase your sensory acuity
6. Manage and help others create a useful state for learning
7. Handle better difficult & challenging situations

Duration

Two Days


FACILITATION SKILLS

Programme Schedule Day Two

Day One Welcome Back

Introduction & Welcome Value Difference
Programme Objectives Multiple Intelligences
Personal Objectives 4-MAT & Learning Styles (LSQ)
Training, Facilitation & Learning Rapport Building

Principles Of Learning Brain-Friendly Learning
Five Principles of Effective Facilitation Meta Model
Representational System
Facilitation Design Sensory Acuity
Power Model
Seven Steps to Effective Design Facilitation Skills
Five Principles Applied Ten Creativity Tools
Ways To Make A Difference
Facilitate the Flow Return On Expectations
Learner Centred
Experimental Learning Personal Action Planning
Plan – Do – Check - Review



PERSONAL
EFFECTIVENESS

How effective are you being right now?

What difference would it make to you if you improved your effectiveness?

How do you measure your effectiveness?

Target Group

This programme is designed for people who wish to focus on their personal and professional
effectiveness. We are creatures of habit, and many of our habits serve us well, however some don’t.
We take this opportunity to identify and change our actions and behaviour, and install more effective
pp y y g ,
habits into our lives.

Approach

We take an practical approach to this programme, encouraging participants to bring their own
challenges to the table, and work on them throughout the programme, enabling real solutions to
emerge.

Topics

Foundation Stones
Accountability
Purpose & Values
Managing Time
Motivation
Communication
Teamwork

Training Objectives

At the end of this programme you will be able to:

1. Effectively manage your personal state
2. Take accountability for your action and behaviours
3.
3 Clarify
Cl if your purpose and goals
d l
4. Define, plan and execute your highest priorities
5. Create motivational agreements with others
6. Communicate more empathically
7. Celebrate strengths and differences in your team

Duration

Two Days


PERSONAL
EFFECTIVENESS

Programme Schedule

Day One Day Two
Introduction & Welcome Welcome Back
Programme Objectives Review Of Day One
Personal Objectives
Personal Effectiveness Motivation
Motivation Model
Foundational Stones Motivational Language
Effective Change Motivational A
M ti ti l Agreements
t
Inside-out Process
Kaisen – Continuous Improvement Communication
Communication Model
Accountability Effective Listening
Accountability .v. Responsibility Traffic Lights
Responding Effectively
Influencing With Integrity Teamwork
Valuing Difference
Purpose & Goals Empowering
Identifying Purpose & Values Managing Energy
Setting Goals
Personal Compass Personal Action Planning
Managing Time
Eisenhower Matrix
Prioritising
g
Work Life Balance



PROBLEM SOLVING &
DECISION MAKING

Is problem solving a key part of your job?

Want to explore different option in solving those problems?
p p g p

Do you want to improve the quality of your decision making?

Target Group

In our fast paced reality, we are constantly challenged with the need to make decisions. Some are
targeted at solving problems, while others are aimed at preventing them. Our ability to prevent a
problems them
situation from deteriorating into a complex problem depends on our understanding of the issue at
hand, and on our ability to choose the appropriate response. This training is open to all employees
who want to ensure that work activities run efficiently by making decisions and handling functional
problems effectively

Approach

This training programme focuses on improving your problem solving and decision-making
decision making
competence. As these processes often happen very quickly, you will learn how to break the process
down into stages, practice each individual stage and end it by putting them all together.

Topics

Enhancing the ability to recognise business problems that need to be addressed
Identifying and practising evaluation options for making decisions
Reducing the time required to take business decisions and resolve p
g q problems
Involving multiple stakeholders in addressing business problems
Enabling effective decision-making

Training Objectives

1. Enable participants to recognise and resolve business problems.
2. Raising the participants level of capability to make decisions either autonomously or
collaboratively
3. Provide an understanding of the different techniques for addressing problem solving challenges
4. Helping to identify, resolve and process problems
5. Enable participants to exercise their choices effectively

Duration

One Day


PROBLEM SOLVING &
DECISION MAKING

Programme Schedule

One Day

Personal Objectives
Defining Problem Solving & Decision Making
Multiple Intelligences

Current State – Causing the Problem
Situational Analysis Model
Cause & Eff t
C Effect
Process Mapping

Define the Problem
What’s the Problem?
Route Cause
Defining The Real Problem

Future State – Make A Decision
What Do You Want?
Purpose & Values
Loss & Gain

Opportunities & Risks
What Could Go Wrong?
Proactively Deal With Potential Problems
Contingency Planning



TIME MANAGEMENT

Are you focused on your highest priorities?

Do you know what matters most to y
y you and y
your colleagues?
g

What would a 1% Improvement in productivity mean for you?

Target Group

This programme is designed for anyone who wishes to measurably improve their personal and
professional productivity
productivity.

Approach

We take a practical approach to this programme, sharing best practice and helping people make
choices. The programme has many exercises where participants interact with one another, in
discussion sessions and structured activities. There is also time set aside for personal working and
reflection. We encourage participants to bring their own challenges to the table, and work on them
throughout the programme, enabling real solutions to emerge.

Topics

Effective Use of Time
DOOR Stepping Stones
Planning to Succeed
Tools to Succeed

Training Objectives

1. Identify strategies for gaining greater control over your life and time.
2. Identify what motivates you to act.
3. Identify the key skills to develop your effectiveness.
4. Determine the best tools to help you improve your productivity.
5. Measureable improve your effectiveness

Duration

One Day


TIME MANAGEMENT
BUSINESS SKILLS ACADEMY

Programme Schedule

One Day
y

Personal Objectives
Your Top Goals

Effective Use of Time
How We Experience Time
p
The Barriers to Effectiveness
How To Make Lasting Change

DOOR Stepping Stones
Values & Goals
Prioritising
Work Life Balance

Planning to Succeed
Time Lines
Planning Effectively
Review Process

Tools to Succeed
Personal Planning Systems
Process Improvement
Controlling Time Stealers “Decide what you want
Decide want,
establish your priorities
Personal Action Planning and go to work”
– H. L. Hunt


COMMUNICATION SKILLS

How would you rate your ability to communicate?

Would you like to improve?
y p

How will you know when you have achieved what you wish for?

Target Group

The way you interact with others can be the key to your workplace success. Communicating under
pressure,
pressure managing challenging relationships or looking to build lasting rapport your style and
rapport,
interpersonal skill can make or break your chances of being effective. You learn on this programme
how to capitalise on your existing skills, fine-tune your approach and build a strategy for
communication with real impact.

Approach

Everything we do is participative and interactive. There will be work in pairs, small group work,
processes and exercises designed to stimulate, challenge and develop your knowledge and skills.
There is even some fun!

Topics

Blueprint of Experience
Sensory Acuity
Rapport
Well Formed Outcome
Flexibility

Training Objectives

1. Understand how we communicate
2. Listen and respond more effectively
3. Identify your strengths and development areas
4. Increase your confidence
5. Deal with difficult people or situations more effectively

Duration

One Day


COMMUNICATION SKILLS

Programme Schedule

One Day

Personal Objectives
Influencing With Integrity

The Blueprint Of Experience
Representational Systems
Filters On Experience
The Four Pillars

Sensory Acuity
Awakening Your Senses
The Power Of Observation

Rapport
Building Trust
Language Model
Mirroring

Well Formed Outcomes
The Seven Step Process
Six WFO Questions

Flexibility
Self Awareness
Responsibility
Managing Change



BUSINESS WRITING

How well is your business writing being received?

Do you always g the desired results from y
y y get your written business
communications ?

How do you know?

Target Group

This programme is designed for anyone wishing to fine tune their business writing skills. It is a
practical programme where you have the opportunity to try a fresh approach, and put it into practice
approach practice.

Approach

This course is highly interactive, practical and supportive. It uses many different forms of learning to
develop your business writing skills.

Topics

Innovate your business writing
Create meaningful written communications
Deliver written communications that hit the mark!
Evaluate your communication, with a view to continuously improve

Training Objectives

1.
1 Design your written communication more effectively
2. Develop the ideas you have for focusing your communication
3. Structure your communication to achieve your goals
4. Select the right medium to maximise the impact of your communication
5. Evaluate and learn from your writing experiences

Duration

One Day
y


BUSINESS WRITING

Programme Schedule

One Day
y

Programme Objective
Personal Objectives
Effective Business Writing

Innovate
The Meaning of Your Communication…
g
Stakeholders Needs

Create
Creative Thinking
Structure & Process
Planning

Deliver
Formality & Informality
Methodology
Meetings & Projects

Evaluate
Return On Expectations (RoE)

“The meaning of your
communication is in the
response you receive”
– Richard Bandler


VALUING DIVERSITY

Do you understand the true benefits of diversity in your workplace?

What are the barriers to effectiveness in your workplace?
y p

What are the challenge presented in a diverse workplace?

Target Group

Our diversity programme is designed to help individuals and organisations with their opportunities to
maximise diversity in the workplace. As well as giving guidance on dealing with race, gender,
religious and cultural differences the programme seeks to provide practical steps to help overcome
differences,
diversity issues within the workplace.

Approach

explore the issues diversity raises, enabling you to work more effectively.

Topics

Defining Diversity in the Workplace
Identifying Differences in the Workplace
Overcoming Barriers to Diversity
Communicating in a Diverse Workplace
Managing Diversity in the Workplace

Training Objectives
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1. Understand the benefits of diversity in the workplace
2. Value the unique contribution individuals make
3. Identify and overcome the barriers to effectiveness in the workplace
4. Communicate better in a diverse team or organisation
5. Manage processes to maximise opportunities of a diverse workplace

Duration

One Day


VALUING DIVERSITY

Programme Schedule

One Day

Personal Objectives

Defining Diversity In The Workplace
What is Diversity?
Advantages of Diversity
Your Diversity Profile

Identifying Differences In The Workplace
Valuing Difference
Cultural Awareness
Improving Relationships

Overcoming Barriers To Diversity
Barriers to Diversity
y
Stereotypes and Discrimination
Recognising a Negative Approach to Diversity

Communicating In A Diverse Workplace
Effective Workplace Communication
Communication Challenges
Importance of Evaluations and Feedback
“We all live with the objective
We
Managing Diversity In The Workplace of being happy;
Manage Diversity in a Workforce our lives are all different
Avoiding Pitfalls & Maximising Opportunities and yet the same”
– Anne Frank


CULTURAL AWARENESS

How important is it for you to be aware of different cultures, and the impact
they have on your ability to do business?

How effectively are you working across cultures?

How differently do you need to treat people?

Target Group

Our cultural training programme will raise your cultural awareness and enable you to communicate
more effectively across cultures Designed for individuals and teams to develop cultural awareness
cultures.
and enable you to work more effectively with colleagues from other cultures.

Approach

explore the issues diversity raises, enabling you to work more effectively.

Topics

What Is Culture?
Knowing Your Cultural Style
Culture In Our Working Day
Cultural Intelligence
Country Knowledge (By Request)

Training Objectives

1. Define cultural difference
2. Understand the five dimensions of cultural difference
3. Explore your own cultural norms & style
4. Identify issues and best practices for your environment
5. Raise your cultural intelligence

Duration

One Day


CULTURAL AWARENESS

Programme Schedule

One Day

Personal Objectives
Valuing Difference

What Is Culture?
Defining Culture (Cultural Iceberg)
Values,
Values Behaviours & Ethics
5 Dimensions Of Culture

Knowing Your Cultural Style
Your Culture (Stereotypes & Generalisations)
Learning About Other Cultural Styles
Successful Strategies

Culture In Our Working Day
Do's And Don’ts
Communication Issues
Strategy & Planning Issues
Influencing & Decision Making Issues

Cultural Intelligence
Putting It All Together
Dealing With Differences “I want all the cultures of all lands to be blown about
I
Top Ten Tips my house as freely as possible. But I refuse to be
blown off my feet by any.”
Country Knowledge (By Request) – M. Gandhi



NEGOTIATION SKILLS

Need to negotiate regularly?

Always wanted to improve your negotiated results?
y p y g

Do you know what difference good negotiation skills will make to you?

Target Group

This programme is designed to assist you in becoming a better negotiator. There is an art to
negotiating effectively, and this is a balance between process and skill. It takes you through the
processes and focuses on the key skills required to negotiate effectively
effectively.

Approach

explore the issues raised when negotiating, enabling you to work more effectively.

Topics

Preparing To Negotiate
Plan Your Negotiation
Execute Your Negotiation
Managing the Outcomes

Training Objectives

1. Understand what it takes to negotiate effectively
2. Prepare well for your negotiations
3. Create an effective strategy and agenda for your negotiations
4. Execute your negotiations to achieve your highest priorities
5. Deal with the outcomes and consequences of your negotiation effectively

Duration

One Day


NEGOTIATION SKILLS

Programme Schedule

One Day

Personal Objectives
The Art of Negotiation

Preparing To Negotiate
Taking Responsibility
Know What You Want – Know What They Want

Plan Your Negotiation
The Ecology of Your Negotiation
Create Your Negotiation Strategy & Agenda
Organising & Rehearsal

Execute Your Negotiation
Communicate Effectively
Propose and Respond to Proposals
Packages and Concessions

Managing the Outcomes
Closing the Negotiation
Implementation of Outcomes
Follow up
Follow-up “Start out with an ideal and
Start
end up with a deal”
Personal Action Planning – Karl Albrecht


INFLUENCING
WITH INTEGRITY

Do you need to exercise more influence at work?

Do you need to extend y
y your influence, beyond the boundaries of y
y your
authority?

How well do you influence, and how will you know you’re getting better?

Target Group

This programme is designed for anyone wishing to have more influence in the workplace, whilst
maintaining and developing their integrity. We use the essence of effective communication, and
integrity communication
application of some foundational systems and processes.

Approach

Everything we do is participative and interactive. There will be work in pairs, small group work,
processes and exercises designed to stimulate, challenge and develop people's knowledge and
skills. There is also some fun!

Topics

Building Rapport
Sensory Acuity
Flexibility

Training Objectives

1. Influence whilst maintaining and developing your integrity
2. Apply the WFO Model effectively
3. Build and develop rapport more consciously
4. Understand how people communicate, and use this to influence with integrity
5. Explore ways influencing in the workplace

Duration

One Day


INFLUENCING
WITH INTEGRITY

Programme Schedule

One Day

Personal Objectives
Influencing With Integrity

Six Questions
Sensory Acuity
Advocacy & Enquiry

Building Rapport
Use of Language
Non-verbal Communication
Minimising Difference

Sensory Acuity
Recognition & Responses
Intention - Meaning - Response

Flexibility
Personal Power & Choice
Influencing in Meetings
Influencing in Selling & Negotiating

“The future influences the present
just as much as the past.”
– Friedrich Nietzsche


DOOR Consulting Limited 200 Brook Drive Green Park Reading RG2 6UB United Kingdom
Tel: +44 (0)118 949 7721 Email: info@dooruk.com Web: www.dooruk.com

DOOR UK - Business Skills Academy

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