MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
Katherine Kott Slides for DLF PM Group 2011
1. Managing Vendor
Relationships in Development
Projects
Katherine Kott
Stanford University Libraries
DLF Project Managers Group
November 2, 2011
2. Why work with vendors?
• Project requires specialized resources
for brief duration
• Short term funding creates recruitment
challenges
• Shift from traditional service models
(ILS) to vendor participation in open
source communities
3. Processes, opportunities,
challenges
• Selecting
• Hiring and managing
• Integrating work cultures
– Work practices
– Tools
4. Find the right fit
Blue Footed Booby Courtship Display 5 of 7, A. Davey
5. Spend time on the pre-nup
108 Copy of Nicole Kidman and Keith Urban's pre-nuptial
agreement, Mirandala
7. With slightly different priorities…
Library Vendor
• Service, linked to library • Bottom line, cost
mission containment
• Technical innovation (grant • Service to customer
funded) • Technical innovation (if a
• Get it done right start-up or customer funds)
• Get it done on time and on
budget
8. When the honeymoon is over
just a couple of dirty socks lying on the floor, terremonto
10. Define expectations, terms, roles,
responsibilities and tools
• What does it mean to • Point person match-
iterate? ups
• How much must be – PM to PM
specified up front? – Developer to
Developer
• What are the feedback
mechanisms? • Whose tools to use?
– For bug fixing – PM
– For unsatisfactory – Communication
work? – Bug tracking
11. Case study background…
• Drupal-based library website redesign
• Complex project
– Library Executive Sponsor
– Library Governance Group
– Library User Experience Group
– Digital Library Systems and Service project
management and technical management
– And the vendor…
12. Notes from the trenches
Plus Delta
• Significant in-person • Co-presence of developers
meeting time at project did not create auto-magic
launch (local vendor) collaboration
• Weekly standup with • Insisting vendor use our
developer on site tracking tool
• Collaboration improved our • Proliferation of information
process channels is confusing
– Ability to estimate • Initial culture clash
– Ability to make decisions and
move forward
13. Lessons learned
• We could not have done this project without
vendor involvement
• We can learn a few things from vendors as
we scale-up digital library operations
– Service definitions
– Clearly defined project scope
– Estimating work
– Making decisions and moving forward