More Related Content Similar to Knowlede Management with SMW and SharePoint (20) Knowlede Management with SMW and SharePoint2. About DIQA GmbH
DIQA is an independent software vendor of knowledge
management tools for ECM portals.
Our vision:
We provide our customers with services and products that turn their
ECM portals into smart portals by introducing semantic web
technologies. Smart portals let end-users better find, organize,
process, control and govern unstructured content.
Founded:
Team:
Location:
May 2012
3 employees
Germany, Karlsruhe
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 2
3. Agenda
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Goals of KM
Use Case1: Semantic MediaWiki
The notion of Information Architecture
Use Case 2: SharePoint
Metadata/Taxonomies in SharePoint
Comparison
Conclusion
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 3
4. Knowledge Work
• Knowledge workers are workers whose main
capital is knowledge, i.e. who "think for a
living", e.g. software engineers, doctors,
architects, engineers, scientists.
• They conduct "non-routine" problem solving
that requires a combination of convergent,
divergent, and creative thinking.
• Other work processes can also contain
knowledge work, e.g.
• Risk assessment when selling an insurance policy
• Purchasing a complex electronic device
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 4
5. Goals of KM
• Ensure effectively use of knowledge
• Share and reuse knowledge
• Make knowledge of individuals available
for the organization
• Ensure availability of knowledge over time
and independent of location
• Embed knowledge in work processes
“Make the right knowledge available, when it is
needed, where it is needed to whoever needs it.”
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 5
6. The KM Cycle
Socialization consists of sharing knowledge
through social interactions, e.g. master
and apprentice.
The process of externalization gives a
visible form to tacit knowledge. It can
be defined as "a quintessential
knowledge creation process in that
tacit knowledge becomes explicit,
taking the shapes of metaphors,
analogies, concepts, hypotheses, or
models“.
Combination is the process of
recombining/re-organizing discrete
pieces of explicit knowledge into a
new form.
Internalization, occurs through diffusing
and embedding newly acquired and
consolidated knowledge into own
mental model, "learning by doing".
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 7
7. Agenda
•
•
•
•
•
•
•
Goals of KM
Use Case1: Semantic MediaWiki
The notion of Information Architecture
Use Case 2: SharePoint
Metadata/Taxonomies in SharePoint
Comparison
Conclusion
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 9
8. What is Semantic Media Wiki (SMW)?
It’s a content management system for
• Richly formatted hypertext documents
• Structured data
It’s based on the “Wiki Way”:
• User-governed
• Collaborative
• Easy to use
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 10
9. Semantic MediaWiki: Data model
Think of SMW data in a graphical way
(knowledge graph):
3,515,473
has population
has capital
Germany
Berlin
has chancellor
has mayor
Angela Merkel
Knowledge Management with
Semantic MediaWiki and SharePoint
Klaus Wowereit
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 14
10. Why is Semantic MediaWiki good for KM?
• Can handle text, images and data
(structured, semi-structured and unstructured
content)
• Collaborative platform
• Everyone can contribute, page history, authorship,
…
• Automatic sharing of wiki pages
• Web- based, one-data store, accessible from
anywhere
• Templates and forms define structure
• Knowledge graph
• Automatic lists via queries
• Reuse of knowledge in different contexts
• Faceted search enables interactive navigation
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 16
11. Use Case: SMW for Engineering SME
• What knowledge is contained in the wiki?
• Administrative
• Technical
• test protocols (aligned with the test database)
• Sales
• Products
• Quality Management handbook
• Processes, how-to’s
• Who uses it?
• 5-6 knowledge providers
• Essentially all employees use the wiki (consumes
knowledge)
• Staff from the production line shares one account
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 17
13. Use Case: SMW for Engineering SME
• Why does the company use SMW?
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Right mix of structure and freedom
Right mix of data and free-form text
No license costs
Active developer community
Easy (setup and )administration
• Particularities
• Documents
• No documents are shared via the wiki, due to privacy
concerns.
• Documents are stored on a file share with
appropriate user management (ActiveDirecory).
• Links to documents in the wiki
• Champion
• CEO is a strong proponent and agent for Knowledge
Management with SMW
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 19
14. Agenda
•
•
•
•
•
•
•
Goals of KM
Use Case1: Semantic MediaWiki
The notion of Information Architecture
Use Case 2: SharePoint
Metadata/Taxonomies in SharePoint
Comparison
Conclusion
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 21
15. Information Architecture
• Information architecture is the structural
design of shared information environments
(e.g. websites, intranets, online communities,
content management system), a blueprint
upon which all other aspects are built – form,
function, metaphor, navigation and interface,
interaction, and visual design
• including
•
•
•
•
Data model or concept of information
Users model and user roles
Activities and workflows
Policies and governance guidelines
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 22
17. Translating Concepts into Design Elements
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Start with content
Develop the taxonomy
Create metadata fields
Assemble into content types
Align personas with use cases
Create site map based on use cases
Develop wireframes from site maps
Create document libraries and navigation
based on site maps and wireframes
https://www.earley.com/
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 24
18. Agenda
•
•
•
•
•
•
•
Goals of KM
Use Case1: Semantic MediaWiki
The notion of Information Architecture
Use Case 2: SharePoint
Metadata/Taxonomies in SharePoint
Comparison
Conclusion
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 25
19. Microsoft SharePoint
What is it?
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 26
20. SharePoint vs. ECM
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 27
22. SharePoint Basics
SharePoint content is organized in the following way
(indentation represent “contains” relationship)
• Web application
• Site Collection
• Web Site
• Page
• Text,
• Image
• Web part
• List
• Item
• Library
• Document
• Web site
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 29
23. Web Site Collection: Company Intranet
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 30
24. SharePoint Basics
SharePoint content is organized in the following way
(indentation represent “contains” relationship)
• Web application
• Site Collection
• Web Site
• Page
• Text,
• Image
• Web part
• List
• Item
• Library
• Document
• Web site
Knowledge Management with
Semantic MediaWiki and SharePoint
Web Sites come in many
flavors / templates. They
define menus,
functionality and page
structures, e.g.
• MySite
• Projects
• DiscussionBoard
• SearchCenter
• PeopleSearch
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 31
25. Web Site: Department Homepage
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 32
26. Web Site: A Project Site
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 33
27. Web Site: Discussion Board
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 34
28. SharePoint Basics
SharePoint content is organized in the following way
(indentation represent “contains” relationship)
• Web application
• Site Collection
• Web Site
• Page
• Text,
• Image
• Web part
• List
• Item
• Library
• Document
• Web site
Knowledge Management with
Semantic MediaWiki and SharePoint
Three diff. kinds of pages:
• Web Part page (a
number of predefined
layouts)
• Wiki page (has "edit"button, can contain
Web Parts)
• System page (cannot
be edited via browser)
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 35
29. SharePoint Basics
SharePoint content is organized in the following way
(indentation represent “contains” relationship)
• Web application
• Site Collection
• Web Site
• Page
• Text,
• Image
• Web part
• List
• Item
• Library
• Document
• Web site
Knowledge Management with
Semantic MediaWiki and SharePoint
Widget on pages,
allowing for server-side
processing
• Vizualizations of
dynamic content
• Views on lists
• User Input
• SearchBox
• Many more
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 36
30. SharePoint Basics
SharePoint content is organized in the following way
(indentation represent “contains” relationship)
• Web application
• Site Collection
• Web Site
• Page
• Text,
• Image
• Web part
• List
• Item
• Library
• Document
• Web site
Knowledge Management with
Semantic MediaWiki and SharePoint
Lists are a key feature of
SharePoint. They enable
teams to gather, track,
and share information.
• Structured
• Content types
• Column definitions
• MetaData
• Views
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 37
31. List … of Tasks
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 38
32. SharePoint Basics
SharePoint content is organized in the following way
(indentation represent “contains” relationship)
• Web application
• Site Collection
• Web Site
• Page
• Text,
• Image
• Web part
• List
• Item
• Library
• Document
• Web site
Knowledge Management with
Semantic MediaWiki and SharePoint
Libraries are special lists
that can also hold
documents (Word, Excel,
PDF, …).
• DMS features
• Check-in/check-out
• View and edit files
either in the browser or
in Office
• Versioning
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 39
33. Library for Digital Assets
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 40
34. SharePoint Basics
• Although sites are separated, they can
share information
• E.g. Search Sites
• Every user can have his/her own Site
• MySite
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 41
35. Web Site: MySite
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 42
36. Web Site: MySite
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 43
37. Web Site: People Directory
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 44
39. Search Site (for People)
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 46
40. Agenda
•
•
•
•
•
•
•
Goals of KM
Use Case1: Semantic MediaWiki
The notion of Information Architecture
Use Case 2: SharePoint
Metadata/Taxonomies in SharePoint
Comparison
Conclusion
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 47
41. Findability
• Any KM(-like) system strives to create views of
information in the context of work processes
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content/document management applications
search tools
workflow applications
customer relationship management systems
…
• Requires, a common language in which to:
• Describe
• Communicate
• Translate information between applications and
between user audiences
terminology, taxonomy, ontology, metadata
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 48
42. Taxonomy in SharePoint
• TermStore
• Hierarchy of terms (with synonyms)
• Managed Metadata columns used for:
Content enrichment
Workflow s
Managing information lifecycle
Sorting, filtering and grouping documents
and/or list items
• Faceted search
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Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 49
43. DIQA’s extensions to SharePoint
DIQA products for SharePoint
• GRASP – Graphs for SharePoint
• GRASP-SemanticWeb
• SPARQL-WebPart
• BCD-Connector for SPARQL-Endpoints
• GRASP-TermManager
• SKOS import/export
• Poly hierarchies
• Relations between Terms
• SemanticSearch WebParts
• Suggest terms in the SearchBox WebPart
• Display term tree in Refiner WebPart
• Find documents for related tems
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 50
44. Web Part Page with SPARQL WebPart
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 51
46. Search Page with TermTreeRefiner
and MatchingTerms Web Parts
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 53
47. Challenge: Content Classification
• People love the power that comes from
metadata, but not if they actually have to
touch the metadata. We want the assets
found, reports built, and processes
automated, but only if we don’t have to
be the individuals actually making it
possible.
https://www.earley.com/
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 54
48. Content Classification
• Auto-Tagging
• Keyword/term based
• IE
• Context-based
• Posted to which site or library
• Created in which workflow
• Uploaded by which user/role
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 55
49. Agenda
•
•
•
•
•
•
•
Goals of KM
Use Case1: Semantic MediaWiki
The notion of Information Architecture
Use Case 2: SharePoint
Metadata/Taxonomies in SharePoint
Comparison
Conclusions
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 56
50. Comparison of SMW and SharePoint
Both support explicit metadata
SMW much more agile
open source vs. closed source
Community development vs. proprietary
Completely open vs. elaborate user rights
management
• Wiki markup vs. MS Office integration
• Essentially free vs. substantial investment
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Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 57
51. Conclusions
• There are no off-the-shelf KM systems
• Every client is different
• Platforms like SMW or SharePoint are good
starting points
• Knowledge Management is a challenge
nonetheless
• IT infrastructure is only one dimension
• Organizational culture is even more important
• Think big, start small!
• A little semantics can go a long way.
• Metadata creation should be easy, seamless,
automatic
Knowledge Management with
Semantic MediaWiki and SharePoint
© 2014 DIQA Projektmanagement GmbH | www.diqa-pm.com | Slide 58
52. Thank you!
Questions, Discussion, …?
erdmann@diqa-pm.com
+49 721 609 517 24
www.diqa-pm.com
DIQA Projektmanagement GmbH
Pfinztalstr. 90
76227 Karlsruhe
Germany
Handelsregister:
Amtsgericht Mannheim HRB 715454
USt-IdNr: DE283037270
Geschäftsführer:
Dr. Michael Erdmann, Dipl.-Wirtsch.Inf. Daniel Hansch