The document discusses strategies for integrating social media marketing with in-person customer interactions. It recommends converting existing customer behaviors, like taking photos or checking in, into social media actions by asking them to tag the business. Signage should be designed to promote social media networks and incentivize customers to take actions like posting photos. Employees should also verbally promote social media when interacting with customers and help them connect their real-world experiences to the business's social media profiles. The goal is to build the business's social media audience from existing customers and engage them further through social actions and incentives.