Misra, D.C.(2009): E-government Monitoring and Evaluation_MDI-12.2.2009
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A comprehensive presentation on e-government monitoring and evaluation.
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Misra, D.C.(2009): E-government Monitoring and Evaluation_MDI-12.2.2009
- 1. E-government Evaluation E-government Monitoring and Evaluation: Implementing E-business Plan by Dr D.C.MISRA
- 19. What is not Monitoring? Comprehensive feedback Review 6 Scanning of environment Surveillance 5 Examination of accounts Audit 4 Overseeing implementation Supervision 3 Fault-finding in detail Inspection 2 Routine reporting Report 1 Focus Tool SN
- 20. What is not Monitoring? RTI Act ? Citizen / Media Audit 5 Scrutiny from social point Social Audit 4 Quality and durability of assets (IRDP) Development Audit 3 Project experience Performance Audit 2 Conformance to financial rules Financial Audit 1 Focus Tool SN
- 22. Elements of Definition Emerging Challenges 10 Management Tool 5 Stakeholders 9 Semi-autonomous 4 E-business plan 8 Dynamic 3 Service to Citizens 7 Systematic 2 E-government Project 6 Specialisation 1
- 25. 1. Generic Model (Government of Tasmania, Ausralia) Source: Government of Tasmania 2002
- 26. 2. E-government Technocratic Model (National Informatics Centre, New Delhi) Source: Mishra 2005 A. Project Initiation and Planning B. Software Development C. ICT Infrastructure Creation D. Service Provision E. System Integration and Testing F. Project Commissioning G. Project Completion and Sign Off H. Maintenance I. Retirement
- 27. 3. Lea’s E-government Project Lifecycle (Audit Model) Source: Lea 2003 Initiation Planning and Implementation Monitoring Operations
- 28. 4. Heeks’ System Lifecycle Project assessment System Construction Design of the proposed new system Implementation and beyond Analysis of current reality 1 5 4 3 2 Source: Heeks 2006
- 29. 5. E-government Project Cycle Modify Modify Modify M&E Unit 4 Evaluate E-business Plan 5 Review E-business Plan 3 Monitor E-business Plan 2 Implement E-business Plan 1 Prepare E-business Plan
- 32. Logical Framework Approach (LFA) C44 (Critical Conditions) C43 C42 C41 Inputs (Resources) C34 (Implementation Assumptions) C33 C32 C31 Outputs (Activities) C24 (Project Assumptions) C23 C22 C21 Objectives (Short-term Objectives) C14 (Hypothesis) C13 C12 C11 Goal (Wider objectives) Assumptions and Risks (Principal Methods) Measurement (Means of Verification) Indicators (of Progress) Structure (Type of Information) S.N.
- 40. IV Four Generations of Evaluation Source: Guba and Lincoln 1989 Mediator (among conflicting stakeholders) Response (Interaction) & Construction (Methodology ) An Alternative Approach Fourth Generation 4 Judge Reaching Judgements Judgment Third Generation 3 Describer Strengths and Weaknesses Description Second Generation 2 Technical Measuring Instruments Measurement First Generation 1 Role of Evaluator Focus Name Generation SN
- 42. What is not Evaluation? Implementation Monitoring 6 Rules and regulations Audit 5 Investment Appraisal 4 Cost and Benefits Assessment 3 Metrics Measurement 2 Breaking into parts Analysis 1 Focus Tool S.N.
- 43. VI. Four Senses of Term Evaluation Calculation of the value of an expression (in Mathematics) Sense 4 4 Work done by professional evaluators Sense 3 3 An autonomous discipline: Study and application of procedures for doing objective and systematic evaluation Sense 2 2 Merit, Value or Worth of Something Sense 1 1 Definition Sense S.N.
- 50. XI. What is to be evaluated? Domains of E-government Evaluation I External Environment III Service Delivery II Organisation
- 61. Rating of E-government Projects in India 2005-06 Source: DIT 100 37 Total 8 3 Poor (P) 4 3 1 Satisfactory (S) 3 46 17 Good (G) 2 43 16 Extremely Good (EG) 1 Percentage Number of Projects Rating SN
- 63. Assessmet of U.S.Federal Programs by “PART” (2008) DISTRIBUTION OF PROGRAM RATINGS Source: ExpectMore.gov 1004 18% 31% 29% 3% 19% Number of Programs Assessed Effective Moderately Effective Adequate Ineffective Results Not Demonstrated
- 72. IV(b). E-government M&E Unit Top Management Head of M&E Unit Database Administrator/ System Analyst Statistician Economist Political Scientist/ Sociologist
- 74. Information Needs Matrix Supporting Staff Middle Management Top Management Review Information Utilisation Information Citizen Access Information ICT Infrastructure Information Organisatinal Needs Information Citizen Needs Information Information Needs IT Department
- 75. IV(d). E-government M&E Cycle M&E Cycle 4. Evaluate it 2. Implement it 3. Monitor it 5. Review it 1. Prepare E-business Plan
- 79. A Framework for E-government Monitoring and Evaluation Formal Sources of Information Informal Sources of Information ICT Indicators Forecasting Monitoring & Evaluation Census & Surveys Audit Discussion Group Blog Wiki Social Sites Legislature RTI Act M&E Unit IT Deptt E-business Plan Implementation Sustainability Citizens M&E Unit Information Matrix M&E Cycle (d) (a) (c) (b) Supporting Staff Top Management Middle Management M&E Cycle Citizens We want service Supporting Staff Middle Mgt Top Mgt Review Information Utilisation Information Citizen Access Information ICT Infrastructure Information Organisatinal Needs Information Citizen Needs Information Information Needs IT Department Evaluate Review Prepare E-business Plan Implement Monitor