Today IT departments have an unprecedented opportunity to work with the business to change how people work and provide solutions that help get things done more efficiently, from anywhere and with anyone. As IT, how do you proceed to define these scenarios and ensure people can take full advantage of them? In this session, we will discuss the common use cases and best practices coming from successful customers, experienced partners, and focus groups that led to sustainable user adoption.   Specifically, we’ll discuss: 1. the top use cases that need to be solved and Office 365 and SharePoint 2013’s capability to address these specific challenges, 2. the best practices and 3. the role enterprise social can play in successful adoption. Drive adoption within your own organization the way you desire - not by chance.

3. dux.sy@avepoint.com
csimeone@microsoft.com
steve.caravajal@microsoft.com

4. Developer
Executive
IT Professional
Other
Power User

5. Deployment is not enough
Training alone is not working
Driving adoption is hard and it takes time

6. What do you need to be successful
Where to begin and how to proceed
Resources and programs available

9. Work closely with the business
Translate technology into business value
Map capabilities into a solution

10. Envision where you want to be
Identify business challenges

12. Yammer Success Center Resources
• Vision Template

14. Focus on the user experience
Make the solution belongs to users
Ask people about areas for improvements

15. Identify “low hanging fruits” to begin with
Keep it simple to avoid overwhelming people
Get the right team for your pilot

16. http://1drv.ms/1gCW3rB

17. communication
scholar sociologist
diffusion of innovations early adopter
Diffusion of innovations
1 2 3 4 5
Yammer Success Center Resources
• Use Case Template

19. SharePoint End-Users Study, April 2013
4 4 6 800
End Users
Focus Groups
(8 people/each)
IT Pros
Focus Groups
(8 people/each)
IT Pros IDIs
(1:1)
Online Survey
(users)

20. QUALITATIVEImportanceRating
A new and simplified
user experience
Store and sync
your documents
Share your stuff
Keep projects
on trackOrganize and keep
teams in sync
Find what
you need
Find the right
people
Access your stuff
from anywhere
125
150
175
200
225
0% 10% 20% 30% 40% 50% 60%
X-Axis: L12. Please select up to three features that are MOST appealing. Y-Axis: Qualitative Assessment based on Focus Groups
Base: Total Respondents (N = 783)
QUANTITATIVE Appeal Rating

21. Engineering, Research & Development Operations, Manufacturing & Logistics Sales, Marketing, PR & Communications
Administration, HR & Legal Services Accounting, Finance & Procurement All
Share best practices across geographies
Gather & process forms from employees
Improve and monitor business processes
Pull data and build financial reports
Align Sales and Marketing teams
Store, sync and share your documents

22. Getting Started Use cases by functions
1.
2.
3.
4.
5.
6.
Summary: Top scenarios

25. Show people what’s in it for them
Involve corporate communications
Leverage sponsors and early adopters

27. Establish communication avenues
Seek feedback and act on it
Clearly communicate goals & timeline

29. Deliver simple and engaging training
One size doesn’t fit all
Bring people together

31. Groom
Champions
Champions are not only
passionate about what they
do, but are also excited to
evangelize solutions, and
help their peers to learn
how to use them.

36. Measure progress against benchmark
Improve solution based on user feedback
Add more scenarios, one step at a time

37. Yammer Success Center Resources
• Success Booklet: 31 days of Yammer
Office 365 Adoption Kit
• http://aka.ms/o365kit (Employee Satisfaction Survey templates)

38. What Do I Need? Why?
Business Relevant Problem Need For Change
Solution to Problem Path to Change
Champions & Sponsors To Inspire and Drive Change
Implementation and Adoption Plan How to change

39. http://aka.ms/fasttrackspc

40. Visit the Office 355 Learning Center
Download the Office 365 Adoption Kit
Browse through the Social Journey Resources
It’s all in FastTrack…
Visit www.DiscoverSharePoint.com
Don’t miss the new Discover SharePoint app!http://aka.ms/dspapp
http://aka.ms/o365learning
http://aka.ms/o365kit
http://aka.ms/socialkit

41. Session Code Title Speaker(s) Time Room
SPC100 Beyond Deployment: How IT Can Transform the Business and
Drive User Adoption?
Cyrielle Simeone (Microsoft)
Dux Raymond Sy (AvePoint)
Steve Caravajal (Microsoft)
Monday, March 03 2014
3:45 PM - 5:00 PM
Veronese 2401-2506
SPC277 Lessons learned from a support engineer: where there was no
planning, there was no adoption
Eric Harlan (Microsoft) Tuesday, March 04 2014
9:00 AM - 10:15 AM
Veronese 2401-2506
SPC209 Showcase: Customer Panel on User Adoption Dux Raymond Sy (AvePoint)
Matthew Ruderman (Best Buy)
Sarah Haase (Best Buy)
Steve Novoselac (Trek Bicycle Corporation)
Chris Plescia (Nationwide Insurance)
Tuesday, March 04 2014
1:45 PM – 3:00 PM
Murano 3204-3306
SPC217 Making SharePoint Collaboration Rock by Increasing
Discoverability
Scott Jamison (Jornata) Wednesday, March 05 2014
9:00 AM – 10:15 AM
Marcello 4401-4506
SPC215 Tips & Tricks to make the most out of your SharePoint site and
maximize adoption
Laura Rogers (Rackspace Hosting)
Jennifer Ann Mason (Rackspace Hosting)
Wednesday, March 05 2014
3:15 PM – 4:30 PM
Marcello 4401-4506
Post-Event SharePoint Power User training: building configurable solutions Laura Rogers (Rackspace Hosting)
Jennifer Ann Mason (Rackspace Hosting)
Thursday, March 6 2014
1:00 PM – 5:00 PM

42. Session Code Title Speaker(s) Time Room
SPC106 A comprehensive strategy to drive business value with
SharePoint
Naomi Moneypenny Tuesday, March 4, 2014,
9:00 AM-10:15 AM
Marcello 4401-4506
SPC107 Overcoming barriers to achieve social business success and
adoption
Sue Hanley Tuesday, March 4, 2014,
5:00 PM-6:15 PM
Lando 4204-4306
SPC276 Lead the BYOD Revolution: Effectively Manage a Multi-Device &
Multi-Generational Workforce
Dux Raymond Sy Tuesday, March 4, 2014,
5:00 PM-6:15 PM
Lando 4201-4303
SPC295 Cargill: Real-world challenges and value in introducing
enterprise social
Melanie Hohertz Tuesday, March 4, 2014,
10:45 AM-12:00 PM
Delphino 4001-4102
SPC100 Trek Bikes: pedaling past complex collaboration problems in the
enterprise
Steve Novoselac Monday, March 03 2014
3:45 PM - 5:00 PM
Delphino 4005-4106
SPC311 Nationwide: Building a World-Renowned Intranet with
SharePoint 2013 and Yammer
Chris Plescia ; James Tsai ; Jeff Schumann ;
Matt Huber ; Shawn Domer
Tuesday, March 04 2014
9:00 AM - 10:15 AM
Murano 3204-3306
SPC296 Best Buy: The rise of the ninjas—a SharePoint 2013 user
adoption story
Matthew Ruderman; Sarah Haase Tuesday, March 4, 2014,
3:15 PM-4:30 PM
Lando 4204-4306

44. www.yammer.com/itpronetwork
Yammer