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4DON'TS FOR winning a Lion
KCM 2014
Hamburg
grand prix
– Account Service Group Summit | Cannes 2013:
“…you only have one chance to do it the first time.
If it works, we can do it even better next time
If it does not work we will learn something”.
win win situation
creative wins
agency wins
client wins
brand wins The idea that winning a Cannes Lion is
only good for the Creative team is too
small when compared to the real
TRANSFORMATION that this will trigger.
http://www.youtube.com/watch?v=as4B0Zav75I
Within the agency, the process is more
complicated, so i decided to split it in 4don'ts
1
DON’T WAIT FOR THE BRIEF
	
   don’t	
  wait	
  for	
  the	
  brief	
  –	
  
Not	
  always	
  there	
  is	
  a	
  
client	
  brief	
  provided.	
  
Brands	
  have	
  an	
  
integrity,	
  a	
  point	
  of	
  view,	
  
a	
  real	
  truth.	
  	
  	
  
And	
  you,	
  as	
  account	
  
person,	
  are	
  the	
  best	
  
representative	
  of	
  the	
  
brand	
  inside	
  the	
  agency.	
  
!
So,	
  share	
  your	
  
knowledge	
  with	
  your	
  
creative	
  friends.	
  	
  
!
For	
  example,	
  within	
  the	
  
agency	
  the	
  account	
  
team	
  prepared	
  a	
  
material	
  full	
  of	
  
information	
  regarding	
  
our	
  brands,	
  products,	
  
context,	
  category	
  
information.	
  	
  We	
  left	
  
these	
  notice	
  boards	
  in	
  
the	
  Creative	
  ofCice	
  and	
  
many	
  of	
  them	
  are	
  still	
  
there	
  waiting	
  for	
  the	
  
click…	
  
The idea:
Nivea Sun Kids is
about protection.
!
Parents care about
their children
!
we presented an ad
that care about their
children as well.
!
don’t try this alone
2
don’t try to do this alone  -
Partnership is key. To nourish
the idea, you should involve
all departments in the
approval process of the idea
with the client.
!
When the creative people
have the respect of the client
it is easier to prove to the
client that the idea is
powerful. So, make your client
and creative guy to really
know each other. Have them
talk to each other. 
 
To study the viabilitity, it is
fundamental to work together
using a project manager and
his tools. At times it can be
necessary to coordinate 4 or
5 suppliers simultaneously
while meeting client
demands. Innumerous
consultations with suppliers
are needed to study the best
form of execution. And from
this, it is fundamental to work
with a talented production
group working within the time
frames and with creativity.
And, do not forget to invite the
media team on your
meetings.
 
!
The challenge:
stable Technology - Beacon
• Thin / Lightweight
• Inexpensive
• long lasting
• Communication (Bluetooth 4.0)
• "embedded" in a magazine as a bracelet.
!
In the right place
• Brazilians take magazines to read on
the beach for a relaxing moments
• waterproof paper
• Detachable and durable.
!
A simple APP:
Sets a security radius.
That communicates with the bracelet
!
	
  	
  
  beacon technology magazine
don’t forget to include all
those that may end up being
involved
3
don’t	
  forget	
  to	
  include	
  
all	
  those	
  that	
  may	
  end	
  
up	
  being	
  involved.	
  -­‐	
  The	
  
client	
  becomes	
  part	
  of	
  
the	
  idea.	
  Together	
  we	
  
need	
  to	
  understand	
  any	
  
restriction	
  related	
  to	
  the	
  
execution	
  of	
  the	
  idea.	
  We	
  
have	
  to	
  Cind	
  solutions	
  and	
  
discuss	
  each	
  of	
  the	
  
problems	
  the	
  client	
  may	
  
foresee.	
  
!
We	
  had	
  to	
  sit	
  down	
  with	
  
the	
  responsible	
  for	
  
Customer	
  Services	
  and	
  
Public	
  Relations	
  to	
  
develop	
  an	
  action	
  plan	
  in	
  
case	
  some	
  internal	
  crisis	
  
raises.	
  We	
  have	
  studied	
  
30	
  possible	
  questions	
  
and	
  responses	
  trying	
  to	
  
pre-­‐empt	
  customer	
  
services	
  concern.	
  
	
  	
  
Remember:	
  A	
  great	
  idea	
  
changes	
  the	
  reputation	
  of	
  
a	
  brand	
  and	
  the	
  company	
  
as	
  whole.	
  
senior client,
Marketing team ,
COSTUMER SERVICE TEAM,
Digital &
PR .
+
account & planning team
creative & media team
project manager
rtvc & graphic production team
don’t give in to the first “no”
you hear
4
	
   don’t	
  give	
  in	
  to	
  the	
  
9irst	
  NO	
  you	
  hear.-­‐	
  Be	
  
careful	
  with	
  phrases	
  
like	
  “it	
  is	
  a	
  conservative	
  
account”,	
  “the	
  account	
  
is	
  too	
  big”,	
  “the	
  account	
  
is	
  international,	
  we	
  
have	
  a	
  lot	
  of	
  guidelines	
  
or	
  we	
  don’t	
  have	
  
sufCicient	
  funds.	
  It	
  is	
  
time	
  to	
  test	
  what	
  is	
  an	
  
excuse	
  versus	
  how	
  
much	
  brave	
  you	
  and	
  
your	
  client	
  are	
  going	
  to	
  
be.	
  To	
  raise	
  a	
  great	
  idea,	
  
at	
  times	
  it	
  can	
  take	
  a	
  
year	
  of	
  work,	
  with	
  3	
  
months	
  to	
  get	
  the	
  client	
  
approval,	
  tons	
  of	
  
meetings.	
  And	
  during	
  
this	
  time	
  you	
  are	
  going	
  
to	
  need	
  to	
  be	
  a	
  Cighter	
  
because	
  there	
  will	
  be	
  
plenty	
  of	
  excuse	
  
pushing	
  to	
  derail	
  the	
  
ideas.	
  
!
ID Task
Mode
%
Complete
Task Name Duration Start Finish Predecessors
1 0% NIVEA - PULSEIRA 1 day Thu 30/01/14 Thu 30/01/14
2 100% Aprovação cliente 1 day Tue 18/02/14 Tue 18/02/14
3
4 47% ANÚNCIO 54 days Thu 30/01/14 Fri 18/04/14
5 50% Layout 41 days Thu 30/01/14 Tue 01/04/14
6 100% Desenvolvimento do layout 4 days Thu 30/01/14 Tue 04/02/14
7 100% Aprovação e ajustes de layout 8 days Mon 17/02/14 Wed 26/02/14 6
8 100% Produção (foto, ilustração) 2 days Tue 11/03/14 Wed 12/03/14 7
9 0% Tratamento foto e aprovação cliente 3 days Thu 13/03/14 Mon 17/03/14 8
10 0% Finalização e aprovação final 1 day Tue 18/03/14 Tue 18/03/14 9
11 0% Impressão, faca, etc. 10 days Wed 19/03/14 Tue 01/04/14 10
12 81% Beacons 21 days Wed 19/02/14 Mon 24/03/14
13 100% Compra do material 1 day Wed 19/02/14 Wed 19/02/14 2
14 100% Importação do material 9 days Thu 20/02/14 Fri 07/03/14 13
15 100% Desembaraço de importação 3 days Mon 10/03/14 Wed 12/03/14 14
16 0% Recebimento dos beacons 1 day Thu 13/03/14 Thu 13/03/14 15
17 0% Testes dos beacons com aplicativo 2 days Fri 21/03/14 Mon 24/03/14 52;62
18 0% Montagem 3 days Wed 02/04/14 Fri 04/04/14 11;17
19 0% Entrega do anúncio para veículo 1 day Mon 07/04/14 Mon 07/04/14 39;56;18;17
20 0% Produção no veículo 9 days Tue 08/04/14 Fri 18/04/14 19
21
22 0% VÍDEO CASE 54 days Thu 30/01/14 Fri 18/04/14
23 0% Anúncio mockup 1 day Wed 19/03/14 Wed 19/03/14
24 0% Montagem dos mockups 1 day Wed 19/03/14 Wed 19/03/14 10
25 18% Vídeo 14 days Wed 12/03/14 Mon 31/03/14
T W T F S S M T
26 Jan '14 02 Feb '14
Task
Split
Milestone
Summary
Project Summary
External Tasks
External Milestone
Inactive Task
Inactive Milestone
Inactive Summary
Manual Task
Duration-only
Manual Summary Rollup
Manual Summary
Start-only
Finish-only
Deadline
Progress
Page 1
Project: Nivea - Pulseira 5000
Date: Thu 13/03/14
– Tatiana Ponce - Marketing Director
"More than a Lion, that it is really important to us and for your side it is super important…
We have business figures to prove that we are also bringing a lot to the company.
It shows that this Lion reflects the improved numbers that we are delivering.
We've just received the BHT (Brand Health Tracking ) wave and we are the brand that grew
the most in all areas of the BHT. We increased the most in likeability and awareness in
media recall. That it is super important to us.
!
So, everything that we are doing is really building together. This represents this work.This is
a beautiful thing to celebrate.: all the parts of the business are doing very well.
–Christian Goetz
“Partnership: best in class.”
–Woody Allen
“90% of success is based on Simply insist.”
thanks
obrigada
danke :)
cristiane.pereira@fcb.com
group account director at fob brazil

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Atendimento Publicitário em Cannes | Grand Prix | Wristband

  • 1. 4DON'TS FOR winning a Lion KCM 2014 Hamburg grand prix
  • 2. – Account Service Group Summit | Cannes 2013: “…you only have one chance to do it the first time. If it works, we can do it even better next time If it does not work we will learn something”.
  • 3. win win situation creative wins agency wins client wins brand wins The idea that winning a Cannes Lion is only good for the Creative team is too small when compared to the real TRANSFORMATION that this will trigger.
  • 5. Within the agency, the process is more complicated, so i decided to split it in 4don'ts
  • 6. 1 DON’T WAIT FOR THE BRIEF   don’t  wait  for  the  brief  –   Not  always  there  is  a   client  brief  provided.   Brands  have  an   integrity,  a  point  of  view,   a  real  truth.       And  you,  as  account   person,  are  the  best   representative  of  the   brand  inside  the  agency.   ! So,  share  your   knowledge  with  your   creative  friends.     ! For  example,  within  the   agency  the  account   team  prepared  a   material  full  of   information  regarding   our  brands,  products,   context,  category   information.    We  left   these  notice  boards  in   the  Creative  ofCice  and   many  of  them  are  still   there  waiting  for  the   click…  
  • 7.
  • 8. The idea: Nivea Sun Kids is about protection. ! Parents care about their children ! we presented an ad that care about their children as well. !
  • 9. don’t try this alone 2 don’t try to do this alone  - Partnership is key. To nourish the idea, you should involve all departments in the approval process of the idea with the client. ! When the creative people have the respect of the client it is easier to prove to the client that the idea is powerful. So, make your client and creative guy to really know each other. Have them talk to each other.    To study the viabilitity, it is fundamental to work together using a project manager and his tools. At times it can be necessary to coordinate 4 or 5 suppliers simultaneously while meeting client demands. Innumerous consultations with suppliers are needed to study the best form of execution. And from this, it is fundamental to work with a talented production group working within the time frames and with creativity. And, do not forget to invite the media team on your meetings.  
  • 10. ! The challenge: stable Technology - Beacon • Thin / Lightweight • Inexpensive • long lasting • Communication (Bluetooth 4.0) • "embedded" in a magazine as a bracelet. ! In the right place • Brazilians take magazines to read on the beach for a relaxing moments • waterproof paper • Detachable and durable. ! A simple APP: Sets a security radius. That communicates with the bracelet !       beacon technology magazine
  • 11. don’t forget to include all those that may end up being involved 3 don’t  forget  to  include   all  those  that  may  end   up  being  involved.  -­‐  The   client  becomes  part  of   the  idea.  Together  we   need  to  understand  any   restriction  related  to  the   execution  of  the  idea.  We   have  to  Cind  solutions  and   discuss  each  of  the   problems  the  client  may   foresee.   ! We  had  to  sit  down  with   the  responsible  for   Customer  Services  and   Public  Relations  to   develop  an  action  plan  in   case  some  internal  crisis   raises.  We  have  studied   30  possible  questions   and  responses  trying  to   pre-­‐empt  customer   services  concern.       Remember:  A  great  idea   changes  the  reputation  of   a  brand  and  the  company   as  whole.  
  • 12. senior client, Marketing team , COSTUMER SERVICE TEAM, Digital & PR . + account & planning team creative & media team project manager rtvc & graphic production team
  • 13. don’t give in to the first “no” you hear 4   don’t  give  in  to  the   9irst  NO  you  hear.-­‐  Be   careful  with  phrases   like  “it  is  a  conservative   account”,  “the  account   is  too  big”,  “the  account   is  international,  we   have  a  lot  of  guidelines   or  we  don’t  have   sufCicient  funds.  It  is   time  to  test  what  is  an   excuse  versus  how   much  brave  you  and   your  client  are  going  to   be.  To  raise  a  great  idea,   at  times  it  can  take  a   year  of  work,  with  3   months  to  get  the  client   approval,  tons  of   meetings.  And  during   this  time  you  are  going   to  need  to  be  a  Cighter   because  there  will  be   plenty  of  excuse   pushing  to  derail  the   ideas.   !
  • 14. ID Task Mode % Complete Task Name Duration Start Finish Predecessors 1 0% NIVEA - PULSEIRA 1 day Thu 30/01/14 Thu 30/01/14 2 100% Aprovação cliente 1 day Tue 18/02/14 Tue 18/02/14 3 4 47% ANÚNCIO 54 days Thu 30/01/14 Fri 18/04/14 5 50% Layout 41 days Thu 30/01/14 Tue 01/04/14 6 100% Desenvolvimento do layout 4 days Thu 30/01/14 Tue 04/02/14 7 100% Aprovação e ajustes de layout 8 days Mon 17/02/14 Wed 26/02/14 6 8 100% Produção (foto, ilustração) 2 days Tue 11/03/14 Wed 12/03/14 7 9 0% Tratamento foto e aprovação cliente 3 days Thu 13/03/14 Mon 17/03/14 8 10 0% Finalização e aprovação final 1 day Tue 18/03/14 Tue 18/03/14 9 11 0% Impressão, faca, etc. 10 days Wed 19/03/14 Tue 01/04/14 10 12 81% Beacons 21 days Wed 19/02/14 Mon 24/03/14 13 100% Compra do material 1 day Wed 19/02/14 Wed 19/02/14 2 14 100% Importação do material 9 days Thu 20/02/14 Fri 07/03/14 13 15 100% Desembaraço de importação 3 days Mon 10/03/14 Wed 12/03/14 14 16 0% Recebimento dos beacons 1 day Thu 13/03/14 Thu 13/03/14 15 17 0% Testes dos beacons com aplicativo 2 days Fri 21/03/14 Mon 24/03/14 52;62 18 0% Montagem 3 days Wed 02/04/14 Fri 04/04/14 11;17 19 0% Entrega do anúncio para veículo 1 day Mon 07/04/14 Mon 07/04/14 39;56;18;17 20 0% Produção no veículo 9 days Tue 08/04/14 Fri 18/04/14 19 21 22 0% VÍDEO CASE 54 days Thu 30/01/14 Fri 18/04/14 23 0% Anúncio mockup 1 day Wed 19/03/14 Wed 19/03/14 24 0% Montagem dos mockups 1 day Wed 19/03/14 Wed 19/03/14 10 25 18% Vídeo 14 days Wed 12/03/14 Mon 31/03/14 T W T F S S M T 26 Jan '14 02 Feb '14 Task Split Milestone Summary Project Summary External Tasks External Milestone Inactive Task Inactive Milestone Inactive Summary Manual Task Duration-only Manual Summary Rollup Manual Summary Start-only Finish-only Deadline Progress Page 1 Project: Nivea - Pulseira 5000 Date: Thu 13/03/14
  • 15. – Tatiana Ponce - Marketing Director "More than a Lion, that it is really important to us and for your side it is super important… We have business figures to prove that we are also bringing a lot to the company. It shows that this Lion reflects the improved numbers that we are delivering. We've just received the BHT (Brand Health Tracking ) wave and we are the brand that grew the most in all areas of the BHT. We increased the most in likeability and awareness in media recall. That it is super important to us. ! So, everything that we are doing is really building together. This represents this work.This is a beautiful thing to celebrate.: all the parts of the business are doing very well.
  • 17. –Woody Allen “90% of success is based on Simply insist.”