1. STRATEGIC SERVICE PLAN - OVERVIEW
CHANGING THE FACE OF HEALTH CARE:
OUR FIVE-YEAR PLAN
20062005
PERCENTURBANPOPULATION84%82%
PERCENTOFALBERTAPOPULATION37%35%
20052003
LIFEEXPECTANCY-FEMALES83.483.0
LIFEEXPECTANCY-MALES79.278.0
OVERVIEW
The Region is well-known for innovation
and accomplishments that are
‘Canadian Firsts’:
• We introduced NeuroArm, the
world’s first MRI-compatible
surgical robot - providing surgeons
unprecedented detail and control,
enabling them to manipulate tools
at a microscopic scale.
• We were the first in Canada to
offer Novalis Shaped Beam Surgery
to cancer patients – surgery without
scalpels using pinpoint doses of
radiation on tumours in the brain,
spine, liver and lung.
• Independent studies show that
Calgary is the best place in Canada
to beat the odds of surviving a
heart attack.
• The Region’s state-of -the-art
Alberta Children’s Hospital is the first
free-standing pediatric hospital to be
built in Canada in the last 20 years.
• Calgary’s four Emergency
Departments were the first in
the country to provide doctors
and nurses with on-line patient
lab results..
BEDS2006/072005/06CHANGE
ACUTECARE2,2132,1423%
SPECIALCARENURSERY85789%
MENTALHEALTHREHAB1201200%
CONTINUINGCARE5,4425,3332%
REHAB&RECOVERY2862802%
PALLIATIVE&HOSPICE786030%
TOTAL8,2248,0133%
OVERVIEW2006/072005/06CHANGE
BUDGET$2.55BILLION$2.3BILLION11%
PHYSICIANS2,3092,2005%
VOLUNTEERS5,1874,01129%
POPULATION1,197,8481,164,5353%
GEOGRAPHICSIZE39,260KM2
39,260KM2
–
EMERGENCYVISITS370,559361,8162%
URGENTCAREVISITS115,691119,732-3%
HOSPITALDISCHARGES116,146114,4741%
SURGERIES80,59878,7232%
BABIESBORN16,61315,5067%
HEALTHLINKCALLS420,395402,6094%
OUTPATIENTCLINICVISITS2,000,0001,600,00025%
HOMECAREHOURSOFSERVICE3,700,0003,700,0000%
STAFFING
STAFF25,32723,11910%
CALGARYLABSERVICES(CLS)1,6711,682-0.7%
CAREWEST2,1492,1091%
REGIONTOTAL29,14726,9109%
SPECIALPROCEDURES
HIPANDKNEEREPLACEMENTS3,0783,0052%
CATARACTS10,4978,49324%
VACCINATIONS319,062315,1971%
MRIS48,89549,0210%
CT147,716132,84611%
PET/CT1,54284183%
LABTESTS19,402,04218,169,4297%
INFORMATION
& PRIVACY
Information and Privacy Office
10101 Southport Road SW
Calgary,AB T3M 1J2
Phone: (403) 943-0424
Fax: (403) 943-0429
Internal Website:
iweb.calgaryhealthregion.ca/infoprivacy/
WHO WE ARE AND
WHAT WE DO
Information and Privacy is a division located in
the Legal Department reporting to the
General Counsel. Information & Privacy has
three primary components:
1. Information Security
• Privacy Impact Assessments (PIAs)
• Site Security Assessments andTraining
• Security Breach Investigations
2. Access and Privacy
• Responds to complex access &
disclosure requests
• Provides staff training relating to
Privacy, Health Information Act (HIA)
and Freedom of Information and
Privacy (FOIP) Legislation
3. Information Management
• Records policies and retention
• Archives & offsite file storage
• Records Management training
for staff
REMEMBERTO...
• Protect patient information as if it
were your own!
• Only access information that you need
to do your job
• E-mail & fax –THINK before you send
• Know your responsibilities
• Think clean desk and clear screen
• Contact the Information and Privacy
Office if you require assistance relating
to Information Security,Access & Privacy
or Information Management
01318_CHR_I&P Brochure_v4.indd 1 9/19/07 2:57:08 PM
CALGARY HEALTH REGION
PATIENT RESOURCES & COLLATERAL