4. Intranet teams are growing
Source: 10 Best Intranets of 2014 – Nielsen Norman Group
5. Responsive design is gaining traction
Recognition of need to support a more mobile workforce
Even in the office, mobile “grab moments” represent opportunity to
engage
Although slightly higher up-front investment, cost can be less than a
mobile optimised site
Ongoing maintenance cost reduction as a result of 1 code-base
6. Trending features
Carousels
Persistent right rail
Functional footers
Local search
Mega menus
Film strip related content
Flat design
Social tools
7. Smart change management
Easing colleagues into a new design
Consistent and regular project communication
Coordinated release strategy and comms
Employee engagement and participation in the redesign
8. Great intranets are being created faster
Source: 10 Best Intranets of 2014 – Nielsen Norman Group
9. Planning for ongoing success
Governance and endless change
Roadmap and plans for continual improvement/enhancement
Management and maintenance resources in place
Committees convened and senior sponsorship secured
11. “One of the key challenges with intranets
is getting people to use them.
This is often because the intranet does not
actually help them with their day to day work.
Unless it does, there is no incentive to use it.”
Sumner, Jason (editor). Melcrum Publishing, 2006. “Transforming your intranet”. P93.
12. 5 dimensions of a great intranet
Strategy
Organisation and governance
User-centred approach
Structure, design and content
Metrics
13. #1 Strategy
Business objectives
Mission statement
User requirements
Information management
Technology
Governance
Content contribution
Measurement
Marketing
Financials
Roadmap
14. #2 Organisation and governance
• Successful intranets have
senior sponsorship.
• You need to identify who is
managerially responsible
for:
• Monitoring quality
• Developing guidelines
• Enforcing standards
• Managing publishing
• Regulatory compliance
15. #3 User-centred approach
Award-winning intranets are increasingly employing user-centred techniques
The percentage of winning intranets that employed some of
the main usability methods in their design process.
16. #4 Structure, design and content
To maximise usability and
findability:
• use a common
branding and
navigation approach
• apply best practices
and internet
conventions
17. #5 Metrics
Hard values
• Cost reduction
• Time savings
• Increased revenue
What are you hoping to achieve and how will you measure it?
Soft values
• Internal communication
• Employee engagement
• Employee retention and job satisfaction
• Streamlined operations and business
processes
• Employee productivity and collaboration
• HR management
• Knowledge management
18. Metrics - Benchmarking
BEFORE AFTER
STRATEGY
Mission statement / clear proposition 1 3
Resourcing, contributor needs, workflow, ownership 2 2
Information strategy, content, metadata 1 4
Technology, CMS, search, DMS, remote access 2 1
Total (20) 6 10
ORGANISATION AND GOVERNANCE
Senior sponsorship 2 5
Cross-functional steering 2 2
Hybrid centralised / decentralised model 3 3
Standards and guidelines 3 5
Risk-management 1 2
Total (20) 11 17
USER-CENTRED APPROACH
Based on solid stakeholder and user research 3 4
Personas and use cases reviewed regularly 2 3
User satisfaction reviewed regularly 4 4
UX methods applied to new sections 1 1
Total (20) 10 12
STRUCTURE, DESIGN AND CONTENT
Common branding and navigation 4 2
Best practice design and implementation 2 1
Genuinely useful content, features, search 3 3
Personalisation / customisation 0 2
Total (20) 9 8
RETURN ON INVESTMENT
Cost savings 1 0
Employee engagement, productivity and collaboration 2 2
Improved knowledge management 2 3
Streamlined business processes 2 4
Total (20) 7 9
TOTAL SCORE (100) 43 56
Ideally use personalised criteria
to score your intranet:
against itself over time
e.g. pre and post project
against industry standards
(availability of data
permitting)
Or try the Intranet Review
Toolkit
23. Strategy & Planning
Objectives & goal
mapping
Strategic
positioning
Value analysis
Scope
definition
Full list of
requirements
Strategic roadmap
and programme
plan
Unify stakeholder and user objectives, and agree strategic approach
24. User Experience Design
Content review
process & support
Card sorting
Iterative lo-fi
prototyping
User testing
Site structure
Wireframes & user
journeys
Site inventory
Design concepts
Define, test and refine the site structure and design
Final designs