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Advanced telephone selling
1.
Telesales for Results
Presented By Ronald Hughes
2.
3.
What are you
going to get?
4.
5.
6.
7.
The Importance of
People
8.
9.
Don’t worry about
what your not?
10.
11.
12.
Wish
13.
Want
14.
Need
15.
Self actualisation
need to feel worthy need to love and to be loved need for belonging and friendship need to feel safe and secure need for food, water, and shelter - physiological needs Maslow’s Hierarchy of needs
16.
What do you
buy on? Wish Want Need
17.
Meeting and exceeding
the customers expectation
18.
The
wow factor Delight = expectation + 1 Chris Daffy
19.
Best Wow
Criteria They are instantly noticed & Valued by Customers They are quick & easy to do They cost you little or nothing
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