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1)	Introduction
2
Problem
•Legacy	queuing	system	is	inefficient
•Average	waiting	time	=	39.47	minutes
(Madadi et	al.,	2013) 3
Product	overview
•Collaboration	with	banks
•For	PC	and	mobile	device	user
•Queuing	done	remotely
•Allow	destination	and	route	planning
•Allow	productivity	measurement	
4
Flow	Chart
Choose	Bank Choose	Location Choose	Service Choose	Time
Current	Number	Confirm	BookingSecond	ConfirmationNumber	Ticket	Given
5
Vision
To	be	the	leader	in	mobile	
integrated	queue	management	
system.
6
Mission
To	partner	with	292	branches	of	3	banks	
(Maybank,	CIMB,	Public	Bank)	within	one	year.
To	acquire	124,830 users	for	the	service	within	
one	year.
7
Objectives
01 To	create	awareness	
02 To	reach	market
03 To	prepare	budget	plan
04 To	measure	the	outcome
8
Market					
Segmentation	
&	
Competitor	
Analysis
2)
9
B2B			& B2C
Target	Market
Working	Class
Convert	to	FastQ App	User
Malaysian	Banks
Integration	of	FastQ system	on
Front	Desk	Customer	Services Branches of premium Bank in Malaysia
974
9
13.9	MillionWorkingAdult in Malaysia
App	User
Market	
Segment
Segment Base Youth Young	Working Adults Senior	Working	Adults	
Demographic 14	– 24
Students,	Part-Timers	
25	– 55
Self-employed,	Full-Timers,	
Professional
Above 55
Self-employed,	Full-Timers,	
Professional
Geographic Capital	and	Regional	Cities
Social	Cultural Kids,	Studying,	Tight	
Schedules
Tight	Schedules,	Fresh	Grads
Single, Couples,	Married
Health	Issues,
Single,	Couples,	Married
Psychographic Techno Savvy,	Leisure,	Fast	
Moving
Fast-Moving,	Convenient Comfort, Convenient	
11
Market	Trend
Banking	Industry
Tough	competition,	increasingly	
service	dependent
New	and	fast	growing
80%	population	smartphone	user	
and	growing
2014	=>	2016
RM97mil	=>	RM274	mil	
182% growth	in	2	years
11
RM1.8 Bil
0.12%	for	GDP	Malaysia	year	2015
(Wasted	productivity	on	waiting)
Mobile	App
Competitors General	Comparison
Form Mobile Applications and	
Computer	Software
Mobile	Applications,	Software	
and	Hardware
Computer	Software	and	
Hardware
Pricing Business From 999/Month* - From	RM20,000*
Consumer Free	or	Optional Upgrade	
for	RM	4	to	remove	ADs
Free	to	Use Free	to	Use
Mobile	Integration YES YES NO
Compatibility Universal Universal Standalone
Mobile	Platform Windows	Store,	Google
Play	Store	and	Apple	
AppStore
Google	Play Store	and	Apple	
AppStore
-
12
Competitors Feature	Comparison
Mobile Booking YES YES NO
Time	Estimation YES YES NO
Customer	Feedback YES YES Limited
Cancelation YES YES NO
Branch Recommendation YES NO NO
Route	Planning YES NO NO
Security Alert YES NO NO
Advertising Function YES NO NO
Productivity	Function YES NO NO
13
SWOT	Analysis
Weaknesses
-Limited	to	smartphone											
users	
-Internet	reliance
Opportunities
-Adoption	of	internet	
and	smartphones
-No	market	leader
14
Threats
-Unestablished	brand
-Challenge	legacy	
system
Strengths
-Mobile	integrated
-Improve	service	efficiency
-Save	time
P
Politics
E
Economics
S
Social
E
Environment
T
Technology
L
Legal
Focus	on	regulation	
of	government	
Malaysia	GDP	
is	increasing	
Lifestyle	of	new	
generation
Development	
of	mobile	
technology
Growth	rate	of	
mobile	apps	
users
Banking	
regulation	act,	
eg,	security.
PESTEL	Analysis
16
3)	Marketing	
Strategies
17
Placement
1. Apps	Store
• Three	main	types	of	stores	(	iOS,	Android	&	Window)
18
19
20
Placement	
2. Websites
• To	provide	additional	choices	for	the	customer
• To	satisfy	the	demand	of	desktop	or	laptop	user
• Advantages:
i. Immediacy	(	available	instantly	)	
ii. Compatibility	across	devices
iii. upgradability	(	updated	instantly	)
21
22
Promotion
1. Social	Media
• Advertise	through	social	media
• Social	media	growth	drastically
• Best	way	to	connect	with	people
23
24
25
Promotion
2. Blogger	
•Potential	influence	to	business
•Writing	review	to	evaluate	service	
•Cheapest	advertisement	rate	
26
27
Promotion
3. Participate	in	roadshow	and	events
• Bring	the	service	near	to	consumers
• Enhance	self	experience
• Gain	trust	from	consumer
• Improving	the	service	development
28
29
Promotion
4. Digital	Signage
• Digital	screen	advertisement
• Grabs	attention
• Influence	purchasing	decision
30
31
32
Promotion
5. On-screen	advertisement	in	cinema
• Short-clip	advertisement
• Implement	first	impression
• Gain	interest	from	consumer
33
34
Penetration	pricing	
i.	Low	price	position
ii.	Attract	consumer	attention
iii.	Support	new	launch	product	or	service	
Psychological	pricing	
i.	RM	999	(~1000)
ii.	Still	considered	under	1k
iii.	Difference	of	RM1	
Optional	pricing	
i.	Subscription	incentive	
ii.	Freebies	
iii.	Generate	extra	revenue	from	add-ons	
service	
Promotional	pricing	
i.	Attract	customers
ii.	Increase	sales	volume	
Pricing	Strategy	
35
Basic Plan Premium	Plan	
RM 999
*	Subscription	fee	per	month	
RM	1299
*	Subscription	fee	per	month	
FREE
500
*	Tickets
FREE
1500
*	Tickets
Max	Up
10cent	
per	ticket
Max	Up
5cent	
per ticket
4)	Financial	Plan
&	Projection
37
Business	Model
Subscriptions
RM999/month
RM1299/month
Ad-free	App
RM4	to	upgrade
In-app	Ads
*RM10
*Average	eCPM in	Malaysia
37
Revenue Expenses
Subscriptions
In-app	
advertisement
Ad-free	app	
App	development
Marketing
Salary	(non-developers)
Miscellaneous
38
Sources	of	Funding
Bootstrapping	 Seed	Funding Series	Funding	 Bank	loan
Amount RM35K RM250K-RM350K	 RM800K-RM1mil	 -
Period 1st month 2nd – 6th month 7th – 12th month -
Channel Personal	saving
Angel	Investor,
Investment	Firm
Venture Capital	Firm -
40
Financial	Timeline
Testing Scaling
3 12
Phase	2
Partnership	with	
30%	of	total	branches
months1
Phase	3
Partnership	with	
70%	of	total	branches
18 24
Phase	4
Penetrate	into	
other	sectors
40
Phase	1
1 3 5 20 30 50 70
100
140
180
230
292
350
400
460
530
600
680
0
100
200
300
400
500
600
700
800
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Branches
Month
Number	of	partnered	branches
Phase	1 Phase	2 Phase	3
42
30% 70%
0
500,000
1,000,000
1,500,000
2,000,000
2,500,000
3,000,000
3,500,000
4,000,000
4,500,000
5,000,000
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
RM
Month
Payback	Period	Analysis
Culmulative	Revenue Culmulative	Expenses
Breakeven
at	15th month
At	18th month
680 partners
290,501 app	users
RM1,269,624	total	profits
43
Scenario	Analysis
Worst Normal Best
1st Scaling	Phase	Banks	
Acquisition
20% 30% 50%
2nd Scaling	Phase	Banks	
Acquisition
50% 70% 90%
Total	Partnered	Banks 474 680 877
Total	App	Users 208,050 290,501 374,661
44
Worst	Case
RM555,571
Normal	Case
RM1,269,624
Best	Case
RM2,757,786
-1,000,000
-500,000
0
500,000
1,000,000
1,500,000
2,000,000
2,500,000
3,000,000
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
RM
Month
Payback	Period	Analysis
45
5)	Controls	and	
Backup		
46
Controls
• Measure	the	number	of	customer	used	the	app
• Determine	the	satisfaction	of	customer	towards	the	app
• Measure	the	performance	of	the	app’s	system
47
Contingency	
Plan
• Information	security	
• Content	filtering,	data	encryption	&	firewalls
• Security	breach	
• System	configuration	backup	&	customer	data	backup
48
Conclusion
1. Introducing	a	new	service	into	the	existing	market	is	not	an	easy	task.
2. Detailed	marketing	plan	must	be	conceived	in	order	for	us	to	
successfully	launch	FastQ™ into	the	existing	market.
3. Continuous	review	and	improvement	of	the	existing	marketing	plan	is	
necessary	
• to	gain	stable	footing	in	the	market
• to	overcome	any	potential	obstacle	that	may	emerge	in	the	future.
49
Thank	you!		
50

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Marketing Plan for Apps (Digital queue management system)