1. Enhancing airline economics
Comarch Frequent Flyer
Comarch Frequent Flyer (CFF) is a new generation enterprise-class application that supports airline loyalty programs. This
comprehensive suite of business applications enables the smooth management of all kinds of loyalty programs and for any type
of airline; be it a legacy, regional, low cost or hybrid carrier.
Software meeting your needs
Comarch Frequent Flyer is the application that supports the friendly web interface, they allows for the flexible definition
management of airline loyalty programs. This modular application of business rules in terms of: tenders (points, miles), accrual,
enables the accrual of loyalty points and their redemption for redemption, promotion and elite tiers.
awards. The scalable architecture of the system is able to match
the growth of an airline’s sales and its subscriptions of new
loyalty program members. A set of interfaces complying with the Customer Web Portal (CWP)
enterprise architecture enhances its smooth integration with
an airline’s software environment. Its modular structure and The portal, specifically designed for members of the program,
extended parameterization mechanism facilitates customization provides the airline’s clients with access to online account
and development of dedicated solutions. The system has also an management, where passengers can view their account balance
easy-to-use rule engine which allows business administrators and transaction history, order rewards (tickets, upgrades and more)
to define rules without IT interference for a quick response to and view current promotions. In addition, the portal incorporates
changing market conditions. In addition, CRM tools support the options related to interaction between a program’s operator and
effective management of communication with customers, a its participants including enrollment features, automatic retro-
company’s most valuable asset. claims and a mileage calculator. The portal can be integrated
with an existing corporate website or developed as an entirely
Furthermore, due to its modular architecture, Comarch Frequent Flyer separate Internet site.
is a system that greatly exceeds customer expectations. The core
component of the system - the Business Administration module -
can be augmented with the Customer Web Portal, Contact Center Contact Center (CC)
module, Business-to-Partner module and Logistics module as well
as other Comarch Airline Suite products. A modular structure allows Contact Center is a module designed for servicing loyalty program
customers to choose the optimal combination of functionalities members via a call center. The application works with the CFF
thus making Comarch Frequent Flyer an excellent choice for a database and supports the management of members’ accounts,
system to manage an airline’s loyalty schemes. orders and claims as well as changes to parameters by designated
users. The implemented CRM functionalities include tools for
communication with program participants and the delegation
Business Administration (BA) of tasks. The application also possesses functionalities for the
efficient management of call center agents. The Internet browser
This module consists of straightforward tools for the management based interface enables secure use of the application from any
and administration of the application. Available through a user- location with Internet access.

2. Business to Partner (B2P) Logistics Module (LM)
This solution has been designed in order to meet the needs of the This application is dedicated to the control of award inventory as
program’s multi-partner environment and to provide both airline well as the coordination of the distribution of promotional materials
and non-airline program partners with relevant data and tools for and membership cards. The application provides logistic partners
program parameterization through a B2P portal. In addition, the with access to relevant data such as inventory levels, supply
module delivers advanced reporting features including multi-party forecasts, delivery orders and updates. This web application also
clearing and invoicing mechanisms. Access to the application is supports gift ordering processes, reward reports, invoicing and
provided from any location via a secure web interface. settlements as well as cooperation with external logistic partners.
Reap the benefits
Flexibility system is a cutting-edge tool for devising creative marketing
activities. Our solution helps develop focused marketing promotions
The scalable architecture of Comarch Frequent Flyer enables that support an airline’s strategic business goals. In addition, the
continuous expansion of the loyalty program along with a company’s system’s graphical user interfaces are suited for users possessing
growth, including introduction of new program partners and system only rudimentary skills in the operation of computer applications.
functionalities. Due to its modular structure and a wide range of
parameter options, the application can be designed to meet the
precise business requirements of an airline. Compatibility
The platform applies state-of-the-art technologies enabling
Adaptability integration with many other external systems which operate
alongside the Comarch Frequent Flyer such as:
The application can be easily implemented for any airline business
model, be it an intercontinental network carrier, a traditional non- Reservation systems
network airline, low-cost business or a hybrid model airline. Multi- Departure control systems
partner programs can benefit from Comarch’s experience across Internet booking engines
various markets, including retail and finance among others. Revenue accounting systems
Comarch’s vast experience and the program adaptability make PNR databases
Comarch Frequent Flyer a perfect multi-program solution. Finally, Other external IT systems
the application supports also frequent flyer programs designed
for corporate passengers as well as travel agencies.
Security
Efficiency Security mechanisms ensure the safety of stored data (e.g.
balances, customer data etc.) and data sent between partners
Our easy-to-use yet sophisticated functionalities for defining accrual in various locations. Advanced system algorithms provide airline
and redemption rules, as well as other program parameters, endow companies with fraud protection capabilities to guard against
Comarch Frequent Flyer with a wide variety of opportunities. Our frequent flyer program misuse.
Comarch SA www.services.comarch.com
Al. Jana Pawła II 39 a
www.comarch.com www.comarch.fr www.comarch.de www.comarch.ru www.comarch.pl
31-864 Kraków
Poland Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court for Kraków-
Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts to 7,518,770.00 zł. The
phone: +48 12 64 61 000 share capital was fully paid. NIP 677-00-65-406
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fax: +48 12 64 61 100
e-mail: info@comarch.com PL-2010.10