1. Test, Redesign, and Retest of
Chase Credit Card Agreement
Team 4

2. 2
DEBORAH BOSLEY / US
GIANNA MERKI / PT
EMILIA BOLESZCZUK / PL
ANGELA COLTER / US
MARTIN FÖSSLEITNER / A

4. 44

5. 5
Question 9: What interest rate will apply to this purchase?
Round 1 (26.5%) : Round 2 (19.5%)
Question 10: What fees will apply to this purchase?
Round 1 (21.7%) : Round 2 (15.0%)
Question 11: What will that higher interest rate apply to?
Round 1 (16.0%) : Round 2 (19.4%)
Question 12: When you make a partial payment of more than
the required minimum, to which balance is it applied first?
Round 1 (38.3%) : Round 2 (56.5%)
Question 13: On which page of the document did you find the answer?
Round 1 (32.9%) : Round 2 (31.2%)
Question 14: You go over your limit by $500. What happens?
Round 1 (26.1%) : Round 2 (31.0%)

6. 6
Trained to view original
Because no choice with interest, less important
Sample too small
Questions too difficult

7. 6
Trained to view original
Because no choice with interest, less important
Sample too small
Questions too difficult